Pretty good resort

Beautiful inside the lobby at the Ziva. A little dated on the outside which was being scraped and painted while we were there. The grounds were being worked on also. I love that the landscape was natural. Our section of the Zilara was very dated and needed a little loving care. The room was very clean. Housekeeping was wonderful and the fridge was stocked and snacks provided every day. Most of the staff were friendly. Some didn't seem too happy to be working there. The food was  [... read more]excellent at all a la cartes as well as the buffet where there was so much to chose from. I would put this hotel as a 4, not a 5,just because it needs some tender loving care.

Hyatt Zilara Rose Hall Montego Bay

My husband and I just got back from this amazing resort in Montego Bay and what a wonderful place. A true 5 star with a private beach, many options for dining and the pools and gardens are gorgeous. From the moment we arrived, the staff went above and beyond to make our stay special. We will definitely go back

Hyatt Zilara Jamaica

We spent two weeks at this resort and it was amazing!! Check in took place right and the airport which saved us from waiting in lines at the hotel when we arrived at the hotel. We were surprised to be given a substantial upgrade from a swim up room to a one bedroom swim-up suite. The staff were incredibly polite and helpful. We have been to Jamaica many times over the years, but have never experienced such incredible staff everywhere we went. The resort itself was spotless as were the rooms.  [... read more] The restaurants, bars were all very good. They had great entertainment nightly!! All in all this resort was the overall best we have been to in Jamaica or any other Caribbean Island that we have stayed at. We would definitely go back there in a heartbeat!!💕

Awesome!

Great resort, great people, awesome service! Would of liked to have a better buffet on the Ziva side but the à la varte restaurants were great. Overall great country to visit and it's people are awesome! Had an awesome time! We'll be back soon! Thanks to the whole crew!

Not what I expected

I will try to be as fair as I can with this review Pros: pool side entertainment were very friendly and great to interact with. Poolside service was always great Grounds very clean Food was very good Cons: not a “true” adults only when adults from the ziva can come over too 4 of 6 restaurants were on the family side, which meant children at those dinners Our bed was not a king as booked - they tried to tell me it was but we’ve stayed at 6 adults only resorts in Jamaica and a [... read more]lways had a king bed No buffet on adult side Evening entertainment was lacking For us, we expected to go to the family side only by choice not in order to enjoy most of the amenities We made the most of it and enjoyed ourselves but, if you’re expecting an adults only hotel this is not the one for you

Great relaxing time

We have been to this hotel before. The grounds were nice and they were kept clean of litter. The room was adequate but starting to look a little worn compared to our last room on the same floor. The restaurants are still amazing

Trip Sept 1-8 Zilara Hyatt

Michelle you are the type of agent everyone needs, you did amazing with my ask and mostly important the limited time I gave you. thank you for all your hard work. I would like the amazing Z team for making our anniversary one we will never forget. Special shoutout to; Kevon - your personality makes everyone happy, we really missed you on Friday & Saturday (we did not get to say bye :-( Travis & - Kelly-Ann I miss my aquacise, going back to my treadmill is just not the same Omar - hop [... read more]e to see you in Canada soon, the CN Tower walk will be waiting for you Latoya - always on the move giving the guest the royal treatment My room attendants we did not get to know you personally, thank you for ensuring our room was topnotch each and every day. I will certainly come back Z crew! Deborah

Average

The hotel was average in terms of amenities and food. I did not like the constant up-sell for liquor and $5 for coconuts is absurd. I would not return as I booked an Adult only resort and was disappointed that adults at the Ziva had access. The buffet dinners were oddly themed. Jamaica night 3 times in the week when there was a Jamaica station every meal. I loved the Brazillian and French restaurants, service and meal quality was very good.

Great resort!

The grounds are immaculate and very well laid out. Love that there is an adult side as well. Service was great and everyone was very friendly. Beach is great too with enough loungers for everyone. Would go again!

Wonderful resort and stay!

From the time we got off the plane we were excited to get our honeymoon started which was perfect because the resort was only 10-15 min away from the hotel. Unfortunately the hotel was not great with an early check in, we arrived at 11 am and waited until 2 pm to get our room. However, we were able to visit the restaurants and use the resort facilities. We stayed in the renovated Junior Suite King Ocean View (fifth floor) building 4, unbelievable view! The room was a great size for 2 people, cle [... read more]an and cool I felt really comfortable. The stand up shower was on and off warm to hot and part of the bath showerhead wasn't working, once management was aware they were kind to send someone to fix. Only complaint about the room would be when we asked for our room to be cleaned around 9:30 am and returned multiple times to the room around 11 am, and 1 pm the room wasn't clean -happened one day. Also when ordering room service the staff on the phone wasn't the nicest. The resort was gorgeous! We stayed on the Zilara side, the bottom of the ocean was completely rocky- water shoes were a must. We spent everyday at the beach on the Ziva side, this was clear and soft sand however there were small patches of seaweed. On the Zilara side we used the main pool, this is where the main activities and entertainment were during the day- Kevon was great to get people involved and Kelly-Ann with her enthusiasm, very entertaining. It would be nice for the hotel to put more smaller cabanas that don't need to be rented- there were two on the adult side and mostly were taken up by a towel for majority of the day. Better regulations on when to use these would be helpful. We were able to use them twice during our stay- we didn't use it for an extremely long time (1-2h) then left to get food and give someone else a chance- its a nice way to cool off. There were a ton of fire pits all over the resort- this was very nice in the night to go and sit and relax after dinner. Food....amazing! So many a la carte restaurants to choose from for lunch and dinner, we couldn't choose a favourite but the best lunch spot was calypso or visiting the Jerk hut. The Zilara side could use a better breakfast buffet. We went to ChoiceZ or Horizon for breakfast every morning- options were great here. Staff at these restaurants are extremely friendly and so kind. The night we went to Fuzion was extremely busy but it was a nice dinner experience with the live cooking. DiRoza- the Italian restaurant was okay, the best thing about the restaurant is the wood oven pizza and you can take out! Petit Paris was delicious from mains to dessert! Brazilian steak was nice for a change as well, however they need more variety. They had 7 meats and only 3 were not pork based (chicken, lamb, and steak). Fish or grilled shrimp would have been a nice touch...no lobster on site! The round the clock coffee bar/desserts at the hotel is a sweet touch, we went every morning however, the cappuccinos from the restaurants seemed to be better made. Keep in mind, to get fresh coconut water it is $5 USD a coconut- crazy expensive but delicious! Nightly entertainment was great when we arrived, lovely singing (right where you eat), fire and aqua shows, beach parties and more. However, towards the end of the stay we noticed that the entertainment went down (Wed/Thursday night) probably because the hotel was hosting many private events. We saw approx. 3 weddings happen when we stayed at the hyatt, looked beautiful however this meant that walking along the docks around sunset and near the beach was restricted. The crowd ranges from mid 30's to 50's and older, we were one of the younger couples (25-30) we didn't mind. Overall this was a great resort, we had a lovely time staff was kind and food was amazing. We would visit again:)

Wonderful place!

Truly a 5 star resort. Attention to details and service amazing. Great food and great selection of restaurants. Staff friendly and professional. Will go out of their way to help with all requests. Love our week !

It was an amazing resort

it was so clean and the grounds are beautiful the staff are just amazing I love them all it was just what I needed was that relaxing time the rooms are very well kept It is one of my favorite places to go and will go bavk again The owners and management need to really appreciate all the hard work people on your staff I do not have any complaints about any of your staff they all treated me great and that us important to me when I travel alone I might add I was late getting into the Hotel on J [... read more]an 31/19 because if later leaving Toronto the room they gave me was not the one I wanted so I waited back in lobby for about an hour and a half and they did get me into the room I wanted so thank you for that

Awesome Resort

Just returned from the Zilara after 7 amazing days. I can't say enough about the resort starting with the Staff. I can honestly say I have never better staff at any of the resorts I have ever been to. They were all so nice, friendly and accommodating. They definitely aim to please and any way they can help you enjoy your stay, they do their best to. The pool was awesome and the daily entertainment was very interactive and fun. The Resort's entertainment staff were really great and did a gr [... read more]eat job getting the guests engaged. The food was great and there was plenty to choose from and several restaurants. The Hobi Cat boat rides were really nice and we were fortunate enough that the dolphins were right by our boat and were playfull so a bonus to see that. We also went out in the kayak which was fun. The rooms were nice and clean and we had a beautiful view overlooking the pool as well as the ocean. I would highly recommend the Zilara. It is also nice that Montego Bay airport is so close so you don't spend half your time travelling to and from.

October 2018 - Hyatt Rose Zilara

We had an excellent vacation at the Hyatt Rose Zilara. The restaurants and in particular, Petit Pariz and Urban Heatz, were fantastic. The beach on the Zilara side had a bit too much seaweed, but there was a better combed beach just seconds away on the Ziva side. The service was impeccable, the room was very well appointed and we would certainly recommend this resort to our friends and family.

Outstanding resort!

The hotel was absolutely beautiful. Rooms were clean and tidy. Resort is a good size so you can get around quickly. The food was amazing we didn’t have one bad meal the whole time and the staff were incrediable. Very friendly and made sure everyone was having a good time!

Great Time!

The hotel is amazing. The staff was super courteous which made our stay very pleasurable. This is one of the most memorable trips that my husband and I have had so far. I would definitely recommend the Hyatt Zilara.

Five Pus Resort-Hyatt Zilara

The resort was within 20 minutes of the airport which was excellent- The bus guide was humorous and gave some interesting points of interest enroute! We were greeted with smiles and momosas to drink and were into our suite within an hour of arriving. The suite was beautiful and well appointed, the bed was very comfortable, the patio was large and had a love seat on it with a beautiful view of the ocean and the resort. The grounds were immaculate and very tropical with beautifully laid stone w [... read more]alk ways throughout the resort. The pools were absolutely beautiful and the higher level infinity pool having connecting channels to some of the swim out suites adding so much character. The beaches were very clean with different areas to swim in. The ocean water temperature was very warm. The life guard Dante at the ocean gazebo was very pleasant and helpful. The snorkling area was limited to seeing a few small fish by the gazebo in the shallow water.The small catamarans were alot of fun!! The customer service was friendly and efficient- top notch! The beach butler service was excellent frequently asking us if they could bring us drinks. There was always food available from poolside and beach side bars( pizzas, jerk chicken, burgers...) to the buffets and the a la cartes. We especially enjoyed the Italian and French restaurants! Unfortunately at the Asian (Japanese ) a la carte we felt extremely rushed and the dinner was very fragmented. We mentioned this to our server Nera at the Horizons restaurant at breakfast. We were contacted by the manager of the Asian restaurant that evening addressing our concerns and tried to rectify it.Our recommendation would be to have tables of four to allow for variable guest arrivals and food delivery. Additionally the work out facilities were top notch. We would highly recommend this resort to all others!!

Amazing

Thank you so much for The wonderful experience. Everyone was so friendly and happy, food was wow, Massage spa amazing ... thank you for the most memorable week, for sure I will be back and will bring my kids

Love this place!

I love everything about this resort! There is something for everyone. The food is delicious and with fantastic variety. The hotel rooms are lovely - very roomy and clean. I love how everything is included - its amazing:)

Couldn’t fault it

Fantastic grounds, room, food, service, pool, entertainment, beach... Couldn’t find a flaw anywhere! Great resort - we’d like to visit again. The jerk chicken barbecue was by far our favourite place to go daily.