Disappointment

Outside grounds were clean, neat & well landscaped, but the rooms are a major letdown. The resort bills itself as 5 star but the rooms are no better than 3 star at best. New mattresses and a dash of paint over past bestbefore date everything. Our 1st room had a noisy A/C fan, a bar fridge that didn't work, & a bathroom that looked worn out and dingy. For an extra $700+ we were able to upgrade somewhat(same jr. suite, but with a swim up pool). Food was generally good, with a reasonable v [... read more]ariety of dishes. Staff were very friendly, but poorly trained in alot of cases, forgetting to bring drinks, etc. My wife developed food poisoning on about the 5th day which ruined the balance of our vacation. We never left the resort, so we know the issue was on site.

Mixed feelings

We had a problem with our toilet every day, it is an older resort. The food and drink were great, and the butler was a real bonus. Especially in light of the toilet situation. Very Quiet and isolated resort. Nice of you don’t want to see other people, boring if you do.

Very nice

Grounds were always clean, staff was very friendly and helpful. Rooms were very nice. Resort was small and peaceful. Food was very good. Clean too. The resort was beautiful. Beach is very small but nice. Pool was warm. We loved it

Great time!

Absolutely loved this Resort. Can't say enough about the amazing staff. They would do anything for you. From your butler, the wait staff, the maintenance staff, the bartenders. Everyone was wonderful! The food exceeded our expectations. Best filet mignon I've had in ages. The Resort is on the small side, which we loved. It was very quiet and relaxing. So if you're looking for a party, this Resort is not for you. We were aware that the resort was hit hard by Hurricane Fiona, but that did not affe [... read more]ct our wonderful stay. They are working very hard to fix all the damage by the hurricane . There are things that need a little TLC, but nothing we can't look past. The beach is pretty much non-existent, but we knew that before. So that was fine as we are more pool people. If anyone has anything negative to say about this Resort, then all I can say is they are extremely picky and high maintenance.

Stay away!

Hotel was hit hard by the hurricane and is under construction! Only one restaurant open and the sounds of jack hammers all day! They pump up the music to try and drown it out! But…. The staff is trying hard under these circumstances.

Not impressed

No drink service at swim up rooms like at TRS Turquesa but the food was better. Restaurants are open concept so no air conditioning which we found very difficult to enjoy all our meals in the heat everyday. Room could use some work and furnishings need updating. We have travelled to many places over the years and to us this is not a 5 star resort. Very disappointed after waiting 2 yrs for a vacation after COVID. We would not return nor would we recommend this this resort

Nice resort

Clean and well maintained resort, not a place to visit if you are a beach lover, small cove. The views are spectacular from the beach side restaurant, small canel separates the property from the next one. Do not get trapped into visiting there sister hotel, as they try to sell you vacation packages @ $20000.00 us. Overall good vacation.

An oasis of calm

This resort was very clean and it was reassuring to see the staff frequently cleaning down handrails and elevators etc. all staff members wore masks. The pools and grounds were nicely kept and the gardens well maintained. There were lots of staff present to see to our every need and the majority of them spoke English. Maria, our butler, treated us like family and was excellent. We were very impressed by her quick response when communicating with her via WhatsApp. Yanelis took great care of our r [... read more]oom and was excellent. Richard, who oversaw our room service orders, was excellent. There were activities scheduled every day and we attended the Chic Dinner Cabaret which we thoroughly enjoyed. Staff at reception were most helpful and professional and were always welcoming and smiling. Our plan was to relax, enjoy the sun in pleasant surroundings and we were able to do that.

Not an Amazing Holiday but not the worst.

Our winter get away was to the TRS Cap Cana. It was 2 years in the making. Sadly, don't believe we will be back. This resort is not a 5 star hotel. The poor thing needs some love and attention just to push it to a 4 star rating. However, in saying that, our room was clean as was the rest of the hotel. The pictures on line of the outside grounds are accurate, it's the inside of the hotel and the swim out pools that aren't. The swim out pools need a good scrub and some TLC. The restaurants ar [... read more]e a 3 at best. No buffet only off of a menu. Therefore, the selection wasn't all that great, especially if you're a picky eater. They don't tell you that they will adjust your request off of the menu. We really enjoyed the El Gaucho the most. Overall, the food at the restauranta was ok, nothing over the top. Take a walk along the canal into the small area where the Casino is located. The area has some restaurants and it is really quite quaint but very small and quiet. I believe it will grow as tourists and cruise ships use this area as a stop. You can tell that some of the employees take great pride in their hotel. We had 2 favourites, Ana and Anita. Ana was very personable and took great enjoyment in making us laugh. Anita was our pool side waitress. She is very reserved and quiet but soon warmed up and was quick with a smile and a hello. It's a quiet hotel but we are ok with quiet. If you're looking for beach this is not the resort for you. The entertainment group are awesome and very fun without being over bearing. Loved all of them. We had keyless entry and full wifi. These are both huge hits for us. Happy travels.

Amazing resort

It was what I and my husband wanted - not too crowded, very clean,service very good and people very friendly and caring. Our butler was Byron and he was very helpful and punctual. The guys at the restaurants were great too (Edwin, Luis,Risen). The weather was perfect, the food was delicious.

Fantastic Holiday

We were at TRS Cap Cana from Dec 2/19 - Dec 9/19 and had a fabulous time. It is a small resort that allows you meet people if you choose or have as much privacy as you like. I think the staff there have been very carefully chosen and they all try to make each guest feel like the most important visitor there. The food was very good at all of the restaurants and the waitstaff all speak English and are very patient trying to help you with your limited Spanish. Everyone seems to be happy and con [... read more]tent working there. We met several people who have returned, are going to come again or are planning an extended visit. Special thanks to Bayron (one of the butlers), Ana (restaurant hostess) and Juan-Luis (waiter) for adding to our memorable holiday.

Good but needs to be better organized

Great location close to the airport, grounds are well kept and even though the small beach is not useable the pools are large and clean. Swim up room was nice but in need of a refresh. Food was generally good however wait times were very long, on one occasion we were asked to leave the Helios restaurant after an hour and a half and hadn't even received our diners, meal orders where consisently incorrect or not delivered at all. After 5 days it became a joke among guests as to what you would rece [... read more]ive when ordering.We ate at the Japanese restaurant one night and the food was very good, three days later we returned and ordered the same meal and it was uneatable. Could be a great resort as the staff work very hard but communication is sadly lacking.Would we return...no

Good resort, lot of space and nice activities during the week.

As nice as it was there wasn't enough umbrellas. we had to get up early to try and get one. the food was good. Because of the size of the resort I wonder if for new comers that we might have a map or a guide to familiarise us to different aspect and activities

A Little Piece of Paradise

I had an amazing time at this resort. The service and friendliness of the staff as was 100%. It is a small resort with only a small number of rooms so the guests get to know each other quickly and new friends are easily made.

Amazing week in paradise

What can i say from the resort to the staff the food the atmosphere can only be described as amazing!!! The rooms and service is great, they do all they can do to make you feel at home. We appreciated that they tried to talk to us in English as we know no Spanish at all. For sure a return trip we be had!!!

Beautiful Resort, beach is so so

The grounds are beautiful and having a 'swim-up' was great. Food was great and for the most part, the staff were friendly. At times, some of the wait staff could not speak English but not too frequent. The small beach on the resort is nice, however, the water is always murky from the sand kicking up. The neighboring beach is a bit rocky and the cost of drinks / food there adds up quickly. With the exception of the hotel gift shop, there is only a couple of other shops nearby. The lobby bar  [... read more]area has very little entertainment in the evening. Some evenings, there is none. After checking out, the driver hired to drive us to the airport was not very friendly. Overall, we had a great time. If we didn't return to this resort, it would be due to not having a nicer beach.

Perfect week in paradise

The hotel is modern and beautiful. The service was great - the staff are friendly and helpful. Food and drinks were excellent. Truly have no complaints. Exceeded expectations. The activities are fun and there are lots of dining options. Loved being at a smaller resort. Can’t wait to return.

Great Resort

If your looking for a more quiet place, very relaxing, this is the place to visit. The only thing that I would change would be the beach, just to small for me. Everything else I give a five. There is a beautiful large beach 8 minutes away. Stunning..

Our stay was magnificent

I cannot say enough about this resort, it was certainly above a 5 star rating. The rooms were clean, décor was great, beds were very comfortable, room service was remarkable, the grounds were spectacular, service was top notch, very friendly staff who went above and beyond to make our stay enjoyable. Our dining experience was fabulous, the meals were delicious from breakfast to dinner. I cannot find anything to complain about. I have been bragging about this resort and certainly plan to return. [... read more] You should have a rating for excellent.

Amazing Resort!

The resort was amazing, the food was great, the staff went above and beyond.. the layout of the hotel is set up in a way that everyone is close to everything and every room has a great view. The beach is small but there is a big beach 10 minutes away