I was super excited about this hotel, but I still think that they are figuring out the whole all inclusive theme. The customer service is lacking. And maintenance of this hotel is poor. it is a shame as the hotel is located in a very nice area which is accessible to everything in a short distance, It has pools, hot tub and even a sauna. We had a very nice room with ocean view which was gorgeous, however, the layout is very uncomfortable. Other than provide you with body soap in the shower there [... read more]is nothing else, no shampoo, conditioner, or hand soap. The air conditioners were not working, which it wasn’t a big deal as you can just open the windows, but all of the little mosquitoes come into your room. The elevators were scary as the lights were not working, complete darkness, but were flickering as you enter the elevator. From when we arrived, the check in took an unnecessarily long time just to be passed to another desk and get the key of our room where we have to line up again nothing was explained to us, such as we have to leave a deposit for the beach towels we didn’t even know we had to get them from the desk. Nobody offered to help us with the luggage which is very uncomfortable to manage through the cobblestone to our room., the hotel is as I said before ginormous. When you just arrive you don’t know where everything is so we had to ask for somebody to help us to get to the room with the luggage and it seemed that we were bothering them but we got somebody to help us.. The most disappointing and worthless part of the whole package was the all inclusive. In the advertisement, it says that there is all of these restaurants, barbeque Spanish tapas, Mexican Chinese. It is not completely true. They have it in the same place, but they’re not open every day, so that you have all of those options they open at day they don’t have anybody to manage their restaurants as the service is not very good they’re trying however it’s not good and the food is so bad that I think they just make what they think Chinese food taste or Mexican food , etc. There was a guy at the buffet that was super unfriendly very mean and not welcoming at all. The food at the buffet was OK nothing spectacular. The service at the restaurants and the cleanliness was so poor that my whole party of three got violently ill with what seems food poisoning, diarrhea, and vomiting. There is nothing available when you need medication, especially at night. The front desk is useless as they don’t know anything and the only thing available to drink at night is a machine they have at the front desk with water and a juice that just taste like powdered juice, there is no Apple juice, soda, water, or anything else just those very sugary powdery tasting juices available and one machine of coffee.
in the positive the beach was very nice. There are no chairs available for you to lounge so in reality you will need to bring two beach towels per person one to lay on and the other one to dry but it’s just one provided for guest. the room was gorgeous. The view was beautiful. The hotel is in a good location, so if I were to go again, I would just not count with eating there. The room was adequate and had a fridge and a stove and utensils so I will just stop at the store and purchase the stuff for you to have for breakfast and snacks and drinks, however, I do not know if all of the rooms are equipped like mine.
