Amazing Resort

We loved every second at this resort. The staff was friendly. The rooms were clean. The beds were comfortable. We loved the beach and the pool. The food was fine. I loved my morning omelet. We will return every year. I hope nothing changes.

Relaxing Resort

Lighthouse Pointe at Grand Lucayan was a delight. The grounds were spacious and well maintained. While the buildings are a little older, they were well kept up and had the charm we were looking for. Our room was large and comfortable. The AC worked perfectly and the housekeeping staff were great! The pool is beautiful and the beach is perfect! Not too many guests were there, so we never had an issue about finding the perfect spot to lounge or to dine. The Waves Bar and Grill by the pool was [... read more] excellent and served up incredible lunches. ie: Queen Conch tacos, salads, wings and nachos. The drinks were excellent and the staff were super friendly and happy to accommodate to your tastes. The main restaurant is buffet style on weekends and ala carte on weekdays including breakfast. Coconut cinnamon french toast anyone? This resort is also very walkable to the marketplace that includes restaurants, bars and some higher end stores.

Amazing view and beach!

Clean, beautiful, clear water; food choices limited even on buffet; no night entertainment or disco onsite; bars limited hours so is food and restaurant hours. Good for golfing, relaxing. Overall ok experience!

Wasn't overly impressed

We have travelled quite a bit and we expected more from this hotel. Front desk wasn't very helpful and we felt in the way. Service was hit or miss. There were some amazing people but they were far and inbetween. There was no entertainment, so no pool games, no evening shows. Bars closed at 10:30pm. They only played music on the days the ships come. Not very one is all inclusive, some paid for their drink/food so you have to sign for your food even tho you don't have to pay if you are AI, which s [... read more]lows down service. There is not a lot for kids to do. Location was great. Hotel was clean. The food was decent. But I would not recommend the Lighthouse

Overall Positive

Food: very good quality, but not enough quantity and not so many options Beach: amazing and crystal Entertainment: nothing Staff: amazingly polite and friendly Cleanness: good Safety: very safe Relaxation: very good

Never again Resort

Did not have my reservations when we arrived waited 3 hours. Given the wrong room and then they moved us to a dump of a room with no hot water for 2 days. Hotel manager just rude. Dinning area food on the floor for days and I had to ask them to clean it up as the ants were climbing on my feet and legs. Never again would I stay there.

We love lighthouse pointe!

Travelling with toddler was perfect at this resort! He learned to swim in their beautiful infinity pool, beaches were pristine and spacious! Can’t wait to go back and enjoy more of these hotel ammenties!! We wish we could’ve stayed longer! Amazing vacation! Thank you!!

Honestly more than a bit disapponting

I genuinely hope that this review gets the attention that it deserves because I would like to spare others looking to spend their hard-earned money on a vacation the experience that we had at this resort. If you're not up to reading a wordy review I apologize and have included a summary in the final paragraph...scroll down at your leisure. I want to acknowledge from the start that I am aware that the island was dealt a significant blow at the hand of Mother Nature which is unfortunate to say [... read more] the least. In the months that have passed since the hurricane it appears as though very little if anything at all has been done to repair the damage done at the resort and to Grand Bahama Island in general. This may in fact be due to a lack of necessary resources which for the island in general is understandable, I suppose; however I find it slightly a bit less forgivable in the case of a resort presumably better funded than local bodies. Ours was a group of 24 guests on holiday to celebrate the wedding of a family member. It was planned well in advance of the hurricane. We were made aware by our agent of the storm and that there was associated damage however in my estimation that extent of it was understated. We arrived expecting that there may be a couple of the a a carte restaurants not operating. In fact there was only one a la carte open and very limited food options otherwise. The selections at the buffet restaurant were not great and on many days we were served the same food at both lunch and dinner periods. The main hotel building, while clearly not open obviously sustained severe damage. Windows and doors missing or hanging off, patio furniture still where the winds took and left, pools completely empty but for the sand deposited in them by the storm. The bulk of the property truly looks like this storm could have just hit only days ago. Having spoken to the general repair of about two thirds of the resort there is little wonder why Lighthouse Point was as busy as it was particularly on days when cruise ship visitors descended on the resort. It certainly didn't feel like the 'exclusive' experience that any of us had expected based on the price tag. Waits for food and beverage were excessive, one day there was no bottled water and most days it was a challenge to procure a towel. The most disappointing aspect of the stay by far was the service (or lack thereof) provided us. Apart from a couple of superstars in Lilly and Pauline who were more than attentive and kind to us at the beach, the general sense of apathy from the balance of the staff was palpable. We were rarely greeted at any of the various venues with a smile and some interactions with frontline staff were unpleasant at best. My experience at checkout was lengthy and confrontational. It was really disappointing that my final memory of the stay was transactional and really unpleasant. I really am searching for something positive to share about our holiday. I will say that the wedding on the beach was fabulous and went off without incident in spite of some planning gaps in advance. Our dinner was fine albeit missing two of the contracted courses and an MIA cake. Something that should also be noted to those who choose all-inclusive destinations expecting to have the run-of-the-house; 'all-inclusive' does not mean that here. I cannot count on both hands and feet how many times through the course of our stay how many times we were told that we could not have one thing or another because we were on the all-inclusive package. Just strange. The remarks above only just begin to address the issues; there were just so many things that were not right and poorly handled. I feel it is appropriate also to say that I have spent less money on other all-inclusives and been treated to far better hospitality. There are a lot of things which I can absolutely forgive here in light of what the people and the place have been through. As a hospitality professional, what I cannot forgive is awful service and this is what has stuck with me. I feel absolutely awful for my brother and his new wife who chose this destination for themselves and loved ones for their special day. In my opinion they really should be compensated in some for the treatment they received. In summary I think it is important for the reasons above (and countless others) that travellers be cautioned about this resort. Terrible service, resort in extreme disrepair and poor food should be enough reasons for agents to refrain from recommending this property. Thank you for your attention. Kelly

Great place for a vacation !

This was a great resort .. absolutely stunning views and the service was outstanding. From the people working on the resort to the locals on the beach it made it comfortable to relax and enjoy the night life. The beach is literally a 1min walk from the room to the beach, hottub and pool. The market place has a great selection of local foods and for the adults a great selection of bars and clubs. Walking anytime of the night was safe as there was security all over the resort and outside in the ma [... read more]rket. Very friendly people and helpful. I would recommend this place for anyone that wants a quiet time or some fun at the bars and clubs .. it's so spacious you can't be annoyed by other party goers ... will definitely be back.

Best time of my life

Everything was so amazing!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Do not trust pics!

My husband and I were there from April 8th to 15th. We had been told by the travel agent that the resort had been hit by a hurricane last fall, But we were not told the extent of the damage. The resort was only 1/3 functioning. If we had known the full extent up front we would have changed resorts. The trip started well, the bus driver was fun, the front desk staff checking us in, very friendly. Then downhill from there. We were not allowed to have a drink till 12 noon, 1 hr after it opened,  [... read more]the same for lunch. What was that all about? The staff in Portabella's, Wave, the Cafe, the lobby bar were for the most part RUDE, unhelpful. It was as though we were an inconvenience to them. As the days went by, it did not get better. My husband & I were with a party of 28 people. Everyone experienced the same apathy. The food was average in the buffet restaurant. The restaurant we had to PAY $25 dollars each was better than average, the staff friendly. Checking out another disaster, 1 person at desk. The bus was held up because of this. I have to say there were a few exceptions, Pauline & Lily(Lillian) served us on the beach, they were fun, friendly, made sure we weren't getting dehydrated. They deserve a raise. The cleaning staff, the fellow who played shuffle board with us, and the bus driver to and from hotel were friendly. We have been to many all inclusives, this was very expensive & very DISAPPOINTING, would not recommend this place to any one. G. Legault

Trip of a Lifetime

The resort met most of my expectations. The staff especially Lily and Natalie went above and beyond to make sure everyone in our party had everything they asked for . At no time did I feel uncomfortable or worried about my safety. Everyone for the most part was very welcoming.. Not everyone can have a great day everyday. The food was very good especially at the very beautiful Churchill restaurant. I would have liked to see more entertainment in the evenings. The Friday evening entertainme [... read more]nt was very good. I would definetely consider returning for another holiday.

Worst resort I have ever been too

I don't even know where to start with how terrible this resort was. From the moment we checked in the staff was incredibly rude. The resort was only 15% open and the rest was destroyed by the hurricane. I understand that is an act of nature but nothing and I mean nothing was done by the hotel or Sunwing to compensate. There was 3 days my room was not cleaned and I had no water. No in room beverages were provided. We were there for a wedding. The wedding day we wanted some sparkling wine for our  [... read more]room well the bride and bridesmaids got ready. They told us it would be a 50$ charge. The wedding menu was supposed to be all plated and day of the wedding they refused ( Even though it was paid for ) the bride was very upset. We paid $2000 per person for an all inclusive experience and it was far from that. The bar was supposed to be open from 11 am till 12 pm and they often closed at 11 pm because they felt like it. I hope that this hotel is never recommended to anyone.

It's a good thing we were with a group

I re- read this after posting and it's making it seem like my gripe was with the resort. The resort had nothing to work with. The beach staff and room staff are amazing. The desk or management are worse than terrible. Food was good but no variety. Omelettes amazing. Below is the trip central portion I, unfortunately, haven't had a worse experience in my travel time. The resort was damaged but there was no offers for making our experience better. Just. "Sorry no" or no reply. We had [... read more] a couple getting married and they actually cancelled their honeymoon portion and didn't give a s-word that they were even there, let alone the 22 others that paid the money. Now it isn't the resorts fault, the hurricane happened after, but we deserve to be kept up to speed on repair and compensated for the amenities missing. Which were more than half listed. This was an eye opener for myself with singing, that will never happen again, and with a booking company in general. Nothing about this was easy. My apologies.

Quite Family Time

It was "Island time" for our stay. Rooms were nice. The AC worked well. The pool water was the same temperature as the ocean. No relief from the heat other than shade and AC buildings. The ground were very nice. I liked that we were away from the crazy times at breakers cay. Food was fair. Best meal was at China beach. We keep to Portobello buffet for breakfast as it was a 10 minute walk in the heat. We felt safe at night and we're able to explore the market that was across the street. It was [... read more] a good time to relax. To do much else was just too hot. July 9th to 16 2016

Great All-inclusive resort

I stayed at the Lighthouse pointe for 7 days in May. Traveling with a toddler and my husband, I was looking for a clean place with easy access to food and the beach, this place did not disappoint. This being said, there is nothing for children, no slides or baby pool. WE made due with what we had and still had a great vacation. The only downside i must say was the service. You are not in a metropolitan area, you are on the beach in the Caribbean, and the service mirrors this. Very relaxed waitst [... read more]aff. although they are very nice, when dealing with a hungry two year old, you can't wait 30 minutes for your order.

Great resort for couples or friends to relax

Great resort!Close to beach Marina view room - balcony provides partial view of ocean and marina Lounge chairs comfy Close to airport - 10 min bus ride Good excerise room Golf package good - cart fees only $35.00 American - close to resort 5 mins Check in was a late arrival - so no wait time to get room Across from Lucayan marketplace - however- expensive Friendly servers Leave tips at bar Waves bar - Leon Lobby bar - Monica Portobellos for breakfast and supper best on resort cHina Beach Restaur [... read more]ant very good Pool towel service good - always lots of towels.