Honest Opinion about Mangos Boutique

To be completely honest, this resort has full potential. It was rated 3 star but in our opinion it would get a 2. My sister and I went to this resort to get away, relax, eat unlimited food & drink and to tan. We'll cut our review into parts.. Starting with the food: They have set dining times and if you don't attend those 3 sloths, you're not eating. When we arrived (approx. 4PM) we were STARVING. we asked the front desk and said theres no food until 730PM. we had to wait 3.5 hours to eat. Lu [... read more]nch was our favourite, we enjoyed it. Really good. Dinner was alright, doable.. Breakfast wasn't that great. Second, The room: we stayed in the Ocean front room. The room and view was beautiful.. It just had poor lighting. The toilet kept running, our sink handle was missing and at times we didn't have warm water. There were no drinks (not even water bottles) in our fridge. Third, the Exterior of the resort: Pictures aren't current AT ALL. Its very run down compared to whats shown on the site.. BUT I do see the vision and as we mentioned it does have potential if maintained CLEANLINESS.. Fourth, the beach/Pool: The beach view and water was nice, but lots of seaweed. The beach had too many locals and so it was hard to have quite time because we kept getting bothered. They did not take NO for an answer. The Pool, slide and hot tub was very dirty. You can tell it's not maintained whatsoever. Fifth, the Staff: Other than the male receptionist, and the female host for the evenings event. The rest of the staff weren't very friendly. They made it seem like we were a burden. Every time we had inquires or ask for more drinks or another plate of food, they would give us attitude and roll their eyes/suck their teeth as their walking away. It just made us extremely uncomfortable. We didn't feel welcomed at all. Staff were also lounging around not really working. During breakfast the staff would enter our dining area and start making a plate for themselves. Next.. the drinks: It was good, I enjoyed it. Not watered down, good amount of alcohol and made great Pina coladas and Bahama mamas! they claimed it was an "all inclusive resort" BUT the bar is only open from 12PM-11PM. Overall, I wouldn't recommend this resort to anyone. It was just a bad experience overall. I hope they do turn it around because it can be such a great resort if they put the effort and proper training into the staff. Also, lots of seniors!

Happy Vacation

We spend 7 nights in Mangos resort and we were very pleased with everything, time spend perfectly, beach beautiful, food amazing and people very nice,no complaints, we will definitely go back,I know there are people who will be not happy,but let me tell you, if you looking for a quiet place with nice people and good food, this is it,thank you very much for having us

Very nice beachfront. Excellent staff

Had a very great time. Beachfront beautiful beaches. Excellent staff. The food was amazing. Very tasty. Entertainers was very good. Staff tried their best to make people entertained. Club everynite. Gym games room. Will reccomend.

Don’t do it

Very low class , under staffed , very cheap with there drinks,a million mosquitoes in your room from all the cracks outside ,had to get room sprayed ,no hot water in shower,pool very cloudy could see bottom or steps ,speakers broken no sound system for music during the day ,and if they played music you could barely here it .always had to wait for more food ,it was never just refilled ,and the worst ! the jerk chicken was very dry not fresh at all cooked the day before or in the morning then ser [... read more]ved for lunch that wasn’t true jerk chicken . I’ve been all over Jamaica and wow that’s like a 2 star maybe nobody ever at the pool to talk too . Very dead every were . So it’s real relaxing !!! The locals make that resort and nothing but..

Mangos Resort

The resort was nice. We were in block 10 ocean view. Hearing the waves at night was nice. Food was okay. But always cold. Thr grill was great. Rooms were good and clean. Pool was fun with the water slide. Staff was great. Christine and O'Neil were awesome.

Perfect place for rest and relaxation

My daughter and I just came back from a week at Mangoes and I can’t wait to go back. The resort is small, so it was easy to get to know everyone which allowed for lots of interesting interactions. The staff were amazing, the food was excellent and plentiful, the room was large, clean and spacious, and the beach was inviting with lots of natural shade. It is quiet. There wasn’t anyone on the loud speaker yelling ever, just music playing nicely in the background. If your looking for a nice ti [... read more]me without large crowds or late drunken nights this is the place.

Resort in bad repair.

Grounds were lush and a lot overgrown but staff were spending time taking care of that. The room was beautiful but the bathroom was in great need of repair. The paint was peeling from the bathtub that they had painted. The pool needed to be cleaned more frequently and more chemicals needed to be added to get rid of the cloudiness of the pool. The garbage including beer cans and glasses needed to be picked up regularly as it was usually left for a few days. The outside of the buildings  [... read more]need some paint to spruce it up, as do the iron tables that are rusted. The beach was good, but it doesn't look like it does in the pictures. The wind brought the waves in so the water was always up and there wasn't much beach to walk on. The food at dinner was always the same and no meat at breakfast. Lunch was always good. They ran out of beer, white wine and all liquors and even water each day. The room was only stocked with water and beer, maybe 3 times in 2 weeks. We had to ask the wait staff for water everyday. Then they had to run around and find it. Management listened to a lot of complaints but not a lot were acted on. The staff were the friendliest staff we've ever met. They did their best to try and make people happy. It definitely was not a 3.5; more like a 2 star.

Would not recomend this resort

Was not worth the money at all! Would not ever return to this spot. Which is sad because the staff were great to us but! Its so run down its unbelievable. The room was adequate the bed comfy the fridge and air conditioner worked. The grounds when we arrived were so full of litter that I asked for a garbage bag to clean up where I wanted to sit before I could relax. Other than the walkways the area is very swampy which caused me to be eaten alive by mosquito's. We arrived late in the afternoon so [... read more] lunch was over and dinner didn't happen until 7pm we were shit out of luck for even a snack. We had one sit down meal all week the rest was buffet and it went quick lots of mystery food. THEY RAN OUT OF BOOZE EVERYDAY!!!!!! BEER,WHITE WINE & EVEN VODKA. there is one pool that got a little yucky a couple times I even cleaned it one day myself. We met some amazing people at this resort that really made our stay what it was. The beach was littered with coral which you couldn't see during high tide very dangerous! Good point listened to the ocean to sleep every night. I expressed to my friend and travelling partner I feel like I'm visiting the swiss family Robinson family. Somebody needs to put some time and money into this place!

Not what we thought

Mango's we paid 1225.00 for this and the description on line and what it was - two different things. Pictures need to be updated as well. We had a great time and met some people from Ontario that were the greatest ever and helped make our trip great. things wrong with place 1. lied about meals if you didn't eat 3 times a day when it was first put on you didn't eat food was horrid, 2. ran out of liquor every day wine beer and no rum or vodka really? these are 2 main reason people do all inclus [... read more]ive - now everything else was great rooms towel sheet pillows and our Sun wing rep none exit. we had misquotes so bad in our room we got Air Canada rep to help with that. NOW the pool and people staff was wonderful the entertainment lots of fun great time! the ocean was so close because its small no way to get in because to rocky that's not their fault. the garbage needs more attention well, we asked for a bag so we could clean and be comfortable where we wanted to sit.

Mangos Boutique Beach Resort - Jamaica

It is the first time that I have to write a negative review. Departure flight: Perfect. On time. The shuttle bus was supposed to drop us at the resort after a 40-45 minutes drive. Instead he went all the way to almost ochos Rios. Result we ended up with a bus ride of 2 hours instead of 40-45 minutes. When we finally arrived at our resort between 4:00-4:30, our room wasn't ready. We went to eat and went back 2 times at front desk. Still at 5:30 our room wasn't ready. Meanwhile I tried [... read more] to book for restaurant. No luck there either. Had to come back..... Our room was beach front. I think it was more like weed front. Our part of the beach was so not clean. The washed up weeds on our part of the beach were at one time about 1 feet high. The personnel at this resort is not well supervised and or trained. They don't know what there supposed to do. The bartender ladies one night were hiding behind the cooler so they wouldn't be seen by the costumers. Food was not terrible. Most of the time it was cold and let's say, no variety at all at the buffet. Buffet was always late to open. Not even the coffee in the morning. 25 minutes in the morning to get one egg­ ! Don't ask for a grilled cheese for breakfast... They don't do any special request at any time. You eat what is in the buffet and that is it. Room was ok. Simple and clean. It needs updating but still is OK. Everyday I had to ask the cleaning lady for something. Either she forgot to refill the coffee, the drinks in the fridge, the face cloth or to sweep the balcony floor. Pool: Water was murky. It's a good thing I prefer the ocean because I would not have gone in the pool. It didn't look clean at all. Forget about entertainment. It was almost non existent. No water sports equipment at all. The piano bar !!! Well after 7 days at the resort, I never saw it open. So if anybody knows where it was hiding, please let us know. Not much music other than at night. This resort is to my opinion no more than a 2.5, and advertised as a 3.5. I have been to a 3.5 in Jamaica 2 years ago and service, food, entertainment and everything else was perfect compared to this place. Result: Very disappointed. All 4 of us. The only perfect thing about this trip was the weather. Sunshine all over. And also There was this little bar on the beach after the 2 Royalton resorts. Rosie's Bar. Laid back, Canadian cold red stripe beer and a cool Blanco and Rosie for company. That is the Jamaica that I fell in love with. I would recommend if you still want to go to Mangos to pay no more then 1 000.$ all included. It is not worth more.

Wonderful Boutique Resort

The resort is lovely, small, with lots of character. Staff were very friendly and accommodating. Rooms were large and comfortable. Beach was cleaned every morning of seaweed and garbage. Check in was fast, food was great! Pool and hot tubs could have used more attention.

Happy Canadians at Mangos!

We had a great 9 day visit in February at Mangos. Having stayed at many 5* resorts at many destinations, as well as past visits to Jamaica, we knew our stay here would be "different" and "unique". It was - in a good way! We set our expectations in accordance with the rating (hence the better cost compared with the 5*'s at the same time of year). We loved the quaint, rustic, exotic feel of the place (much preferred over the concrete resorts up the beach). Food, staff, weather, ocean, pool/ [... read more]slide,rooms (the view!) all wonderful and found absolutely no fault with anything! If we had any issues (and minor, as chillin' in Jamaica then everything should be "minor" and Irie) we just asked and staff obliged. Loved the poolside grill and food served during the afternoon! Enjoy the wait for it, sip a cocktail, the wait is worth it! If you want high end, fancy, marble, etc....then you should consider somewhere else and pay considerably more. Thank you Mangos for a great "chillin" Jamaica vacation!

“small but inviting resort”

Reviewed yesterday NEW ok so we too were a bit skeptical on the reviews but decided to go anyway.the resort is small but thats what i like the buildings were all made from canadian wood as if were a cabin in northern ontario.the room was big,beds were comfortable and room was clean the water was always hot sometimes pressure was not full but no problem. we started off the week with brand new bath towels and face clothes but by the end of the week we only got towels that were very thin and scr [... read more]atchy so we used our beach towels[new] np.the food was great the ale cartes were fantastic had pig roast one night and fresh barracuda another awesome fish.didnt make the other one .snack bar you had to wait awhile as they only had one person cooking for 15 to 20 people ordering not too big of a deal just had a few more drinks.buffet was limited but again np. the drinks were strong. rooms were restocked everyday.they had bugs there and mosquitos but we were in block 10 upper ocean view and only had 3 bites all week.in towards the other blocks mosquitos were bad.the beach could of been nicer there were only a couple spots to swim without hitting rocks or seaweed to the left of pier was the better part.the pool was clean and waterslide work good. there was limited entertainment but was alright .im older now so never made it past 11 anyway,lol.you could walk both ways down the beach an hour to 2 each way with no problems at all. the grounds were beautiful.the staff were all great.there is always wind it seems but it kept as cooler then being too hot by the pool. its was a very relaxing vacation and thats what i wanted.if you want big fancy resort with lots of noise this is not the place for you.would i go back probably not i like a nicer beach but still a a wonderful time. Room Tip: block 10 upper floor oceanview See more room tips Stayed February 2017, travelled as a couple Sleep Quality 5 Cleanliness 4 Service 4

Mangos Jamaica, Near Falmouth, Jamaica

There is one thing that stood out that I did not like. What you book and pay for is not what they keep for you. We paid for King Ocean Front, but when we got there, all the ocean fronts were Full, We spent 2 days looking at the back of an Ocean Front building. We were not the only ones, any time new people arrived and I was in the Lobby on Internet, I heard lots of tourists complaining they paid for King Ocean Front, and again they were being told the same, all ocean front is full. We arrived [... read more] Monday 30 January, and on Wednesday 1 st Feb I had to ask to speak to a Manager before I was given an ocean front unit, when someone else vacated it - I think this is something that Sunwing should look into obviously someone is overbooking. I think people should be compensated for these issues and it billed back or deducted for funds given to the resort. Its time Sunwing did something about these resorts. This is the 2nd time on Sunwing that this has happened to us over the past few years. However, the resort itself I liked - It was small and quiet which is what we like. The staff were nice and the maids were meticulous when cleaning. The reviews about it being refurbished are not true, The supposed hot tub, has tiles missing where people sit. I would like to hear back from Sunwing on the overbooking issue. I have my 3rd Sunwing Vacation coming up 13 - 20 Feb to Punta Cana at Be Live, where we are going for a wedding.

This resort will not be for everyone.

I read the reviews so I knew what I was getting or at least I had an idea. And I loved it!! Mangos is not a concrete jungle, it is a quaint resort that offers a personal touch that you are just not going to get at those corporate ones. Were there issues? Yes, but I will list them at the end. As you will see from my other reviews, we travel with another couple and usually go to those large corporate resorts and to be honest, one in particular, I would return to in a heartbeat. But I saw th [... read more]is resort and read the reviews so I thought, let’s try something different. I knew what I was getting, but the other 3 did not and at first they were ready to kill me. But that quickly changed. There were only about 30 people at the resort when we arrived, which was disconcerting, but we quickly realized this was to our benefit. No fighting for pool or beach chairs, no line ups for dinner or the bar and making quick friends (for the most part) with the other occupants and staff. We were not bothered by mosquitoes, actually they spray most nights. The staff is what really makes this resort. Don’t get me wrong, we had some bad ones, in particular, at dinner (when they did not even smile once). But the ones we connected with will be in our hearts for a long time. Nicola at breakfast and lunch, Sherice for dinner (always with the wine bottle ready to pour..lol), Franz at the bar (ask for his specialty “green Friday”), Mama at the bar (makes the best Cosmo and is always singing and dancing), Patrice (get her to teach you some dance moves), Omar & Gary are the entertainment team and kept us laughing. Actually, almost every staff member would stop and talk to you once they recognized your face. The food was also different from the large resorts. Dinner spot and menu type was set by the resort at one of 4 locations. Don’t expect to wander around with your plate to a thousand choices (most of which you do not even recognize). Buffets are simple, more like a banquet buffet, usually with a selection of fish, chicken and pork or beef, vegetables, salad, potatoes, rice and desert. Breakfast had your usual fair, including eggs, bacon, sausage and other items that changed around. You could ask for eggs cooked to order as well, although, this was not offered when we first got there. We had 3 a la carte dinners, Italian two nights with different menus, Steak (or other choices) one night. The rest were varied buffets (Jamaican, Fish & Seafood, International, etc). The food is delicious, they have a talented chef. Lunch is always off the menu at the Pool restaurant. They have good regular options and then they add specials every day so you can have other choices. One day we even had a taco buffet, which included chicken and other choices. My only complaint would be that some of the food was not very hot, especially breakfast, so if this is really important to you, stay away. The rooms (205 & 206) were what we called Muskokian (Muskoka meets Jamaica, you will understand if you are from Ontario), the walls and floors are stained wood and due to the low voltage lighting it can be dark. We traded a lamp with our friends as she could not see and our lamp was bright (had regular bulbs). The air conditioning was very good and quiet. There was ample closet & dresser space and the large safe is free (even though Sunwing advertises it as an extra payment). They re-stock the fridge with water, pop and beer daily. The design of the units is based on history of the property, or at least that was what we were told. The bathrooms were in need of upgrade or just some tlc at the least, there are dispensers with body wash and shampoo and I found the lighting was fine. Our balcony was very nice with a view of the pool and ocean. The Pool is a nice size, yes it seems cloudy, but we indulged (even used the slide) and we were fine. The hot tubs are not working and are uninviting, they had a repair person working on them while we were there, but still not fixed. The Beach was cleaned daily (very nice guy) even though you could not tell because we had high winds, large ocean swells and endless seaweed. The beach was long enough to get a good walk in every day and there are beach vendors just past the Royalton Hotels that will ask you to look at their stuff. Be friendly and they will be happy to joke with you and will not pester you or overwhelm you. Going the other way brings you to a beach area used by the Cruise lines and we did not venture past that as it was natural shore which looked like it would be hard to walk. There are 2 shops, a craft shop ran by Maxine (aka Mama) who will endear you with her knowledge of the property and the history of her family in relation to it. She is very sweet and has a very talented son who carved a custom key hanger for us from a picture. There is also a shop where you can buy regular items like Rum, medicine, snacks etc. The issues we had included before we left. I had contacted the resort to see if we could have an adjoining room with our friends. The response was “I will try my best to accommodate your request unfortunately due to availability there is not enough room change available”. I quickly realized (since there were only 30 guests) that this was just not true. The room (which was adjoining) next to us was available and not occupied until 3 days later. Actually the whole unit was empty except for us. Another issue was the water in the rooms. From no pressure at all, to no hot water, it was a hit and miss. They stated there were reasons, but I had read this in other reviews, so I think this is just something to be aware of as expected. There is Wifi, but again, a hit and miss, kinda like the water. I know this resort is a work in progress, but I have a couple suggestions besides fixing the issues I listed. The towels in the room need fabric softener! The grounds need attention to bring them back to their former glory. Not that it is bad, just overgrown. Replace the Sun lounger cushions that need it, they did not bother us, but makes it appear bad. Get your dinner servers to smile and engage with the guests. Supply some safety equipment to the bug spray guy, a handkerchief is just not enough! Would we return…absolutely!

Great staff, but needs work.

Our room was nice and we had a great view, but the shower was weak and only warm. There were no water sports. The hot tubs were cold. Only one restaurant was open at any time. The staff, however, were exceptional.

Hidden Gem

Nothing fancy about this place. Food is excellent, but choices are limited. Rooms are clean and comfortable, but bathrooms are dated. Beach = excellent, pool = fine for a resort with under 100 rooms.