Fabulous resort!!

Excellent resort that surpassed all our expectations. Ideal for families, travelling with toddlers and babies. The children’s splash pad is fabulous with lots of activity for children to keep them busy. Restaurants and buffet had all excellent service and food. Beach very nice although the water is very rough so you may not be able to swim in it. Poolside along the beach is beautiful. Entertainment and poolside activities are good. Perhaps they should include shows for children at an earlier tim [... read more]e. Other than that, everything was fabulous.

Amazing resort

This place is awesome...highly recommend. Clean, beautiful, many many activities for children of all ages, gorgeous beach. I would definitely go back another time. Staff is very friendly and all the speciality restaurants are one of a kind experience.

Beautiful Resort!!!!!

This was the most beautiful resort I have ever been to. Service was excellent. Staff was very pleasant, friendly, professional. Would love to go back and would highly recommend my friends and family. Location of the resort was only 45 minutes from the Cancun airport. Beaches were very clean, white and water was blue and clean.

Dreams playa mujeres

Beautiful grounds Good food Gorgeous beach with almost no seaweed Good stuff, clean rooms. Disgusting pools :( Water in pool is never cleaned, you cannot even see the bottom. Infinity pools don’t work, the level of the water is not enough to get over the edge. Very loud at night - weddings every day.

Dreams in October

We stayed at Dreams Playa Mujeres in October and it was wonderful. Weather was beautiful although too windy to snorkel. Rain one evening in the week. I'd say the Sunwing reps are hard to get a hold of to book excursions, etc but it was worth booking through them for the discount. The two concierges at the front desk went out of their way to track down our Sunwing rep at Secrets next door, which was really appreciated. Resort was beautiful. Very clean, well kept. Our garden view room ha [... read more]d 2 views of the Gulf which was very nice for morning coffee. Service was wonderful, the employees work hard, with long days. I wish I could remember the names of the two bartenders in the pool closest to the beach (the fun pool!) - they were great at what they do, super friendly, and would remember your drink of choice. One even tried to make our Iceburgs extra fancy and we're trying to recreate it at home! They also treat kids very well - our daughter had no trouble ordering her virgin mango daquiris and they'd remember her choice as well. Plenty of fun drinks appropriate for kids. Berenice in the teen zone was so friendly, always positive and helpful with the kids and archery - there is a lot for kids/teens to do and we felt super safe letting her roam on her own or with a new friend. Our 2 hibachi chefs were fun and talented and the food was delicious. We also tried Gaucho which is a brazilian steakhouse and the food was really good. There was an outdoor buffet with fire show that you can't miss, felt like a real fiesta. The regular buffet was our go-to for the selection and fresh grilled options. Room service was ok. Tried the Delphinius swimming with dolphins which was awesome and decently priced, but the pictures available for purchase were way too expensive. Took a cab to Market 28 in Cancun and it was a waste of time really, unless you had something specific in mind do yourself a favour and either grab the ferry to Isla Mujeres or buy souvenirs at the airport instead - there's a huge selection there. Would stay at Dreams again, this was our first experience with them and we were all really impressed. Would also book with Danielle Smith at TripCentral again - she was super helpful and patient with me in finding the right place to go!

Terrific for families with young children

Dreams is a superb resort for families with young children below the teen level with its multiple shallow pools for kids to frolic in safely. The accommodations for both the grandparents..us and our three families were great.

Amazing!

Great resort, beautifully kept. Pools and beach are lovely. Good for food allergies. Good variety of food, very good service with friendly staff. Desserts could be a bit better, but gelato made up for it. Overall great family vacation.

Dreams playa mujeres

The hotel was beautiful and very clean, the staff were super friendly, the food was great, and the childrens club was awesome! Our only vomplaint would be that there were no reservations for the a la cartes which made for some long wait times otherwise it was awesome!

Very Nice Place

Grounds were immaculate. Very well kept. Always saw staff cleaning and painting and upgrading. Rooms were awesome. Loved having the tub on the balcony. The kids played in it all the time. Bluetooth speakers, mirrors in the bathroom that swiveled to open up to the living area, and a rain head shower. The pools were large, water was kept very clean and warm. Really liked that there were 4 different pool areas to hang out in. Lets you mix it up. The kids water park was great. Could use a bar are cl [... read more]oser to it, but definitely gave some entertainment for the kiddos. The beach was OK. The restaurants were mixed. Mediterranean struggled the night we went. Food was good, but orders were wrong and took a long time to get food. Steakhouse on Secrets side was fantastic. Loved their food and service. Wish we could have gotten in to the Teppanyaki restaurant, but there was a wait just to get reservations and most of the line was there an hour before the reservations opened up. Restaurant was closed most of the days we were there as well. Not super convenient. Overall, one of the best resorts our family has been to with regards to food, service, and grounds.

Amazing resort

This was our first time at Dreams Playa Mujeres in Mexico. We had an amazing time! The resort/rooms were modern, clean and spacious. We vacationed here the last week on October and we’re pleasantly surprised that the Resort was not busy(it’s was their low season) it felt like we had the resort to ourselves...no line ups for anything! The staff were friendly and accommodating. Food was in abundance and delicious....not all restaurants were open every night but that was understandable as the [... read more] Resort was not at capacity. Would definitely go back and/or try other Dream destinations! **Be aware that once you are checked in you will be asked to sit in on and encouraged to sign up for their unlimited vacation timeshare type deal....just say no unless of course you’re interested.

Fantastic Vacation!

Beautiful resort with excellent staff all around! There were lots of pools and tonnes of places to sit and enjoy your day in the sunshine. Drinks and food were delicious and tonnes of variety. Loved the coffee shop and the kids enjoyed ice cream everyday! Room was very clean and the balcony jacuzzi tub was a lovely idea. Beach was just beautiful and the kids water park was lots of fun! An excellent family resort for sure!

So close to 4.5 star

Stayed Apr 15-25, 2019 Rooms - Reg room- mini bar never refilled for 2 days. Stayed on fourth floor overlooking back of resort, but the lazy river is there and you can see the adults only, so it was ok. Jacuzzi on balcony fits 1 person. Kids used it. Room was ok, but only three drawers, four shelves in closet. So never really unpacked. Bathroom shower leaked, but bed was good night sleep every night, great AC, TV. Room service was basic but 4 star. Upgraded to ocean view with a little pool off [... read more] - same kind of room, few extra freebies in minibar, but pool was awesome and it had a rooftop patio to be shared use with 1 neighbour. ( we never crossed paths) but if coming as two families, the patio up top needs more planters and seating up there, maybe a fire bowl and supplies or radio. Views were awesome up there and it had a 2 person hot tub. Access to bar was 40 steps away. Kids did dolphin swim on site, all in $800 cdn for two kids- 45min was worth every cent! Got two hard copy pictures, a book with the photos ready the following day, all the pic and video they shot, they did an education session, many trainers for the people. It’s expensive but once in a lifetime memories. Food- sucks, only Asian restaurant was 5 star, buffet most dinners and lunches were 3-4 star. Always want to service undercooked eggs, hamburgers, and they do not readily restock items at the buffet. Liquor - 5 star, but ask for it! Spa-5 star- I had a massage( due to room delays, I was compted the massage! Kids for 6yrs and under:5 star Kids 7-13, sucks- nothing for them in terms of kids club( it’s for toddlers only), They have a teen zone but they are strict on not letting younger kids in. There a multitude of pools, hot tubs, and gorgeous area of beach and you can walk a good two kilometres in each direction. We hired a private bus before hand which is not that much considering you get there faster and before a rush of check in, so check in was fast, got to room quickly. Hotel Management 3 star, Bars and Restaurants are understaffed. Call two pick up the room service day and three days later it was still there. No management to fix obvious issues, like enough chairs for the evening projected kids movie, parents who had kids to watch the Grinch movie, and they only had 6 chairs set up and never went to get more, and it happened on more than one night. Landscaping - really, really done well. Pool activities had no inspiration and same thing everyday water aerobics, then water Zumba. Evening bands out in the main area was ok, they had a vender night and outdoor dinner theatre - Pirate themed. Could not find lobster on Site. Had access to adults only, but kids couldn’t be convinced to stay at kids club, for us to go to dinner. I would not return as a family. It has lots of little kids, it’s a resort mean for families with small children. Not for Couples, singles, partygoers, foodies, or seniors liking quiet. Great destination for destination weddings as well, there was at least 7, I saw in ten days. Some of resort was restricted for these events. Location, 40 minutes from airport, and the private van is worth it.

Good Family Resort

After staying a week at this hotel I was so surprised to read some bad reviews about this hotel. It really scared me and almost made me want to go somewhere else. I’m glad I didn’t. So for this reason I felt I needed to write this review. First off I would say this is more of a young family resort. You don’t see screaming kids around but it’s not a party hotel. It’s generally quiet. Service- again not sure why people were complaining. The service is fantastic. Everyone works so hard [... read more] and is very pleasant. You don’t feel pressure at all to tip but the service was good from arrival to departure so we typically did. No problem getting a drink ever. Hotel - 10/10. Considering it’s a family resort it was so clean. Grounds are beautiful. You never see garbage, plates or glasses laying around no one seems to be smoking which is really nice. It’s a big place but nothing is too far away and it doesn’t seem busy. Beach- the beach is very long. Right in front of the hotel they do a really good about cleaning the seaweed if you walk down the beach that isn’t hotel property there is lots of seaweed. You just need to walk closer to the water and you’ll be fine. Not the best beach I’ve been to but there are plenty of chairs, towels, and bars to service you. Water isn’t super clear like the Mayan so if you really like to swim this may be a problem for you. Food- there is something for everyone. The gaucho (meat place) was amazing. Many people raved about this. You need to get there early if you don’t want to wait. The buffet for breakfast and lunch was great. Lots of fruit and 2 omelette stations. Dinner at the buffet I have to agree was lacking but no one really was there so maybe they don’t want to have lots of food that people won’t eat. The Mediterranean place was also good. The French place was adults only which was a shame. Maybe they could offer an early time slots so families could enjoy it. For me the fusion (sushi style) wasn’t great but others really liked it. I’m just not a big sushi Eater. We have an 8 month old and we were always able to find food to give him. There are also plenty of high chairs and they are clean. Ice cream place was reallllly good and also had the best coffee. Rooms- Beautifully designed. House keeping came everyday and the fridge was always stocked. If you have a baby that naps you’ll need to work around them since the timing varies. Entertainment- not sure we never made it out since we have a young baby. After lunch hour and around 7 they have a band which was nice having live music. Water- bottled water is provided. You cannot drink the tap water (you probably wouldn’t anyway) I felt so bad about using plastic everyday. This was the only negative thing I would say about this hotel. Other - there are mosquitos at night but they provide repellent in the room. Overall this was a great trip and I would come back as a family. Many people we had met had been here multiple times. If it was just me and my partner I would probably still come and go the the secrets side more frequently. Of course sometimes there were a few hiccups but nothing to give this hotel a low rating.

Dreams Playa Mujeres Golf and Spa - Amazing Family All-Inclusive!!

Probably the best family all inclusive I've ever been to: Pros: Food - buffet was very good - only ate there for lunch. Like all buffets you need to pick and choose. Not everything you will like. Walk to the back left and pick your meat and they'll cook it right in front of you (beef, chicken, shrimp, squid, salmon, tuna, scallops…) Wine – unlike a lot of all-incisive they serve only bottled wine. Botht the red and white are decent. Coffee! Best coffee. Dolce also had great cappuccino [... read more]s. Pools – basically 2 pool area. A quite one and a party pool. Both very nice. Water Park – little park for little kids. Big slides for big kids. No towel cards – just grab from the bin as needed – also every chair in the morning has one rolled up and waiting No bracelets – so no scratching yourself by accident in the shower… Wifi – good enough to watch Netflix (it rained one day) and make video calls Room – BIG and clean Beach – sand was very nice and soft. Never got really hot Family washrooms – they were smart on this. I think ALL the washrooms in the public area had a men’s, women’s and family washroom. Though not advertised well they had a great hospitality room should you have a late departure. Lockers, showers and change areas. Staff- all amazing. They seem to get along and like their jobs. Staff at kids club were wonderful with our daughter. Entertainment team (Memo!) were great. Dolphins – you an watch them swim from the shore. You can swim with them too but no ‘show’. Cons Beach, like a lot of Mexico wasn’t the best for swimming. Nice for long walks (it’s huge and goes on forever) buy a bit murky and rough. I’ve also been to Riu’s in Cancun, Cabo, and Canary, Bahia’s, Barcelo’s and many others. Dream was the best (also the newest)

Lovely resort, but needs more staff

The grounds and pools were lovely, as were the rooms. However, there never seemed to be enough staff to accommodate the visitors. It took far too long to get coffee or water at breakfast and that was after asking more than one server. Our rooms were cleaned twice in a week and not particularly well. Even getting drinks poolside took longer than it should have. I don’t think the staff weren’t good, there just weren’t enough of them. And the food was generally OK. Not fantastic.

BEAUTIFUL BEACH AND RESORT!

GROUNDS ARE WELL TAKEN CARE. STAFF WAS VERY FRIENDLY AND EAGER TO PLEASE! FOOD WAS AVERAGE. BEACH WAS BEAUTIFUL ....HARDLY ANY SEAWEED. ROOMS ARE LARGE. WATERSLIDES AND DOLPHINURIUM ARE A BIG PLUS. SHOW ARE VERY AVERAGE.

Most beautiful beach near Cancun. Great hotel!

My family including two daughters (12 & 11) had a great trip over the Christmas break. The hotel was clean, the food was excellent and we all enjoyed ourselves. The girls were busy non-stop with activities. I played tennis every day with Joseph - the excellent tennis pro. We all enjoyed one of the nicest beaches that I've ever been to. While we did have a few service hiccups, I got in touch with Jesus Vargas the Manager, and he took care of all the problems right away and took extra steps to ens [... read more]ure that we had an amazing rest of a vacation. We will definitely come back.

Beautiful Modern Safe Resort

Excellent food, shows, pools and beach. Variety and something for everyone. Devoted caring staff that’s always smiling. They do try to get you to buy into their preferred club but just do the presentation say NO and we got tickets, transportation to Rock of Ages and a couples 80min massage, so worth the trouble. The Explorer Club was great for the kids with lots of fun activities.

Beautiful resort but beware of upsells!

We went my husband, 5 year old daughter and I to this absolutely gorgeous and clean resort. It is truly spectacular from the moment you walk in there. But, the second we walked in, at the check in, I’m informed I have a ground level room which was my only request NOT to have. Then I was offered to upgrade my room for a discounted fee of 90$USD a night and I’m lucky because it normally should be 130$... nice way to start. I accepted and got a decent room with a decent view. We were there  [... read more]for 10 days and the resort was barely at 50% capacity. I could have gotten this room for free but they chose to charge us... Once that bitter taste faded, I was happy to enjoy the beautiful resort with the most attentive staff. They were very sweet and always had a smile on. My daughter LOVED going to the kids club. They take such good care of the kids!!!! But, they are turning this beautiful resort/chain of hotels into a time share. Every time you go to the front desk and/or concierge, you are asked to take the 1.5 hour “tour” to become a member of the time share. I expressed a few time that I wasn’t interested but it got to the point that I couldn’t even get a pricing on an excursion cos all they wanted was to sell me the timeshare. I finally fell in the trap and listened to the speech. I wasted 1.5 hour and at the end I didn’t even get what was promised to me (150$ in leisure cash and tickets to the paying show at the resort). Needless to say, I was extremely disappointed. Don’t waste your time listening to that and just enjoy the sun. Other than that, i Can honestly say, GO THERE!!!!! Love it!!!!

Wonderful family trip

Resort is beautiful, lots of pools and kids will love the waterpark. Pool entertainment staff are awesome and the restaurants for dinner offer a wife variety, plus they have a coffee and ice cream shop