Smaller quieter place

"Do not sweat the small stuff" approach does wonders :) Smaller, quieter place than those next to it (turn right and walk on the beach to see other resorts, that probably will help you appreciate this one more :) Beach is nice, food is great, well maintained grounds, felt safe on the first floor. Free wifi in the lobby. Did not use: pools, bars, room service, entertaining, cleaning (just asked for whatever we needed). The room had a few issues but everything got fixed within the first couple of [... read more] days (it did take a few trips to the reception. Asking the rep will make it easier if you don't want to deal with anything yourself). All personnel are nice if you are nice to them - you know, the usual :)

Great resort!

First of all I would like to Thank Heather Maclntyre for booking us a great vacation through Tripcentral. She made us feel at ease and well looked after, we will always recommend her and Tripcentral to friends and family . When we arrived two lovely ladies greeted us with a welcome drink. We told them we didn’t have anything to eat all day and was wondering if their snack bar was opened. Angela,the front desk manager said you get settled into your rooms and come  [... read more]back here I will see what I can do for you guys. She ordered the trolley car to come pick us up and take us to the dining room for dinner. The chef opened the grill and made us grilled chicken and French fries. It was delicious!!!😊 Our first night in our room wasn’t so good.😩 we had a toilet that was broken an air conditioner that didn’t work and a patio door that didn’t lock. We took it to the front desk in the morning and they moved us to a beautiful suite. We found everyone on this resort was very accommodating. The Grounds were beautiful and well maintained. The staff was very friendly. The Food was good but needs more variety. No A la Cartes on this resort very disappointing. We have been to the DR 6 times and I have always been told when you book an all inclusive everything is free. On this resort if you ordered off the menu you had to pay. At the bars all drinks are usually free but at this resort you only had a few drinks to pick from and they were so disgusting you couldn’t drink them they tasted like perfume, very disappointed! When we asked for a drink of the Barcelo Rum ,they said we had to pay for it. Having said all that overall we loved our vacation. This resort just needs to work out a few minor details and upgrade things to an all inclusive! We were told they are putting in 2 A la Carts .😊

Beautiful beach, poor service

As we arrived, they sent us to a room which is wet, musty and dark. The window and door both without net. There is also no secure box, no cloth hanger, no chair. The water in toilet keep flow and noisy. It was totally different with that we booked. I complained to the manager. Second day, they changed a much better room to us. but the window without net too. The beach is beautiful, pool and beach are wonderful for swimming.

Great resort!

This hotel is beautiful. It has a stunning beach (much better than the other hotels in the area). The rooms differ quite a bit from the pictures but they are clean although have a lot of mold in them. The food is good and the dining area is stunning. They do not do shows at night or have a nightlife at all. I’d say this resort is perfect for families. It was hard to find a beach chair or a chair on the pier as people claim them and then leave - so they should really consider adding more chairs [... read more]. Overall it was a great resort and I would visit here again!

Would not waste the money!!!

Before I start I just want to say that we are not picky prissy travelers. We have been down south about 15 times and this was the worst we have experienced. Both my wife and I along with another friend and another 3 people that we know of were very ill one day and ended up spending the day in the room as we couldn't be far away from a toilet. As I said, we have been down south 15 times and this is the first time we were ever ill (when it wasn't self inflicted). had to either been the food [... read more] or something else contaminated. The resort itself was very beautiful and maintained nicely. The beach was nice but you need water shoes. The room was OK and the bed was comfortable. The worst part was the service in the only restaurant on the resort. You would go in and sit down and wait 15-20 minutes for a coffee. It is not like they didn't know you were there because they came by 3 times and asked if you wanted one. They were constantly running out of clean cutlery and dishes and there did not seem to be any urgency in getting you any. There was however one waiter named Luis who worked his butt off and gave you great service. The Sports bar is a joke. They have a menu of about 10 items but any given day, they only had 3 available. 2 of the items was pizza which they were always out of but yet you could get it in the buffet???? Also ran out of ketchup on Monday and still had none when we left on Friday morning. I have experienced this sort of thing in Cuba but the shortage would only be a day or so. I would not return to this resort. Its too bad because there is a lot of potential.

Family resort

Public areas and rooms were clean and well maintained. Food quality was good but not much variety in food, very little seafood. Very limited snack bars. Waterpark was great for kids. Beach area was clean. There were only two night with entertainment shows. I recommend this resort only to families with little kids.

Weare Bayhibe

Beach was nice a bit rocky Water park the kids loved it but only open 11-1 and 3-5 Pool was great shallow entry area for kids and deep end and swim up bar Rooms ok nothing great ac leaked a lot at one point we had a huge puddle on floor. Toilets didn’t flush properly and no hot water Food was not good at all only 1 buffet and no a la cartes There was no entertainment The kids club was non existent The game room had a couple games the only one that actually worked was the air hockey t [... read more]able Check in was absolutely horrible. Arrived before check in and told to come back at 3pm to get our room. Went back and still wasn’t ready so then waited till 4:30 and finally got our room after I lost my temper on the front desk staff. Overall was not impressed with any of the staff nor would I return to this resort

Do yourself a favour and skip this one!

The trip started with the problems at the airport. Upon landing the stairs could not be attached to the plane which led to a delay and very crowded exit. Then we got switched from one transport bus to another, even though the first went to the same hotel. Our first room was not the upgraded garden view that I paid extra for and had a musty smell. The second room, which we didn't get until much later on the second day, was a bit better but very small. So much so that my husband banged his knee o [... read more]n the edge of the bed to the extent he can't bend it now and will have to see a doctor. I had to ask for a blow dryer four times (the one in our room had been removed). Maintenance finally installed it at 11 pm a few nights later. There is only one real restaurant at the resort. Every meal was the same execpt for Christmas Eve. Kudos for that one, which was well done. One night we ended going into to town to a local restaurant, which was very nice, however cost us over $100 USD for the food & taxi. The bar restaurant food at the resort was terrible and we had limited access to it. My sons tried to get food after 10:30 PM and after being sent from one end of the resort to the other were finaly told by the front desk manager they would need to take a taxi into town to get any food. The bar had no gin at all, and instead of telling us this, they just tried to pass off rum as whatever we were asking for, Vodka tonic became rum tonic, and when we called the staff on this, they told us "no, its just not very good vodka." They finally got us vodka but made us "sign for it" at the bar. We never paid extra for it, but it was strange to have to sign for a drink at an all-inclusive. Staff spoke limited English and were not overally pleasant, except for the pool bartender who was great, and the odd staff. My son got food poisoning on the day of our very expensive excursion. Luckily a visit to the doctor was included with the high price. The Transat rep was only mediocre, tried to help but I felt only half-heartedly. On a positive note the beach was beautiful, great for snorkeling right off the peer. The pools were nice. The weather was good, for the most part. Overall, I felt like we paid a heck of a lot and didn't get what we expected. Compared to other resorts I've stayed at in Mexico and Cuba, this was a thumbs down. Skip it.

Potential to be a 5-Star

We've been to a number of resorts, and this one has the most potential to be a 5-star getaway. The relaxed nature of this resort is mainly due to its small size, and for that you almost feel like you are a VIP for the whole duration of your stay. I'll break down a few important things to note: Arrival: They wouldn’t let you check in until 3:00pm on the dot, so if you arrive early expect to wait around before you can get comfy in your room. Fortunately you can get something to eat at the buf [... read more]fet while you wait and take a stroll around the grounds to get familiar with the place. Location: This is on a very nice strip of beach - to the left you can walk endlessly as there are no resorts that way (you can find yourself a good private beach spot). To the right you have an easy walk past other resorts, and there are some small shops on the beach where they try to hassle you to buy their paintings/nick knacks. If you’re flying into Santo Domingo, it’ll be about an hour and a half bus ride to the resort as you have to stop at a few resorts along the way (Cadaques is the last stop). This makes for a super long day of travel, so be prepared for that. Rooms: Their “king sized” beds don’t meet Canadian measurements and would equate to a Queen size – a little disappointing when you first arrive if you’re expecting a giant bed. The rooms are small, but it’s really all you need – bed, mini fridge, washroom, desk, safe, closet. There’s not a lot of closet space or drawers (not really a dresser!!), so you’ll have to get creative with your space if you have a lot of clothing. The shower was okay, and there was no bathtub in the regular suites. One complaint would be that the throw pillows smelled funny, like they hadn’t been washed or changed ever. We also had little worm like bugs on the bed, toilet paper roll, and curtains (about 8 of them).. not sure how they got into the room but it’s a Southern vacation and you should expect such things. We let front reception know about this, and they had the sheets changed immediately. A few worms came back, but nothing too much to worry about. The maids are super friendly and will stock you up nicely if you ask. Food: This is where there is a lot of room for potential. There are two main areas for you to get food: the buffet by the beach, and the a la carte restaurant in the lobby. I’ll break both of these down… Buffet – There’s a small variety of food each day, generally with one good meat, some pasta salad, and breads. I could only find vegetables one day which was a huge disappointment if you’re trying to eat a somewhat ‘balanced’ meal. The HUGE problem with the food is that there are NO heating lamps or any methods to keep the food warm once they put it out. It gets cold extremely quick, so you need to be there right when the food is made or else it ends up tasting bland. The variety was the biggest disappointment, but no one in our party got sick from the food so that was a big plus. Restaurant – hidden atop the lobby is a small restaurant with about 10 tables that can accommodate groups ranging in size from 2 to 12 people. You book your reservation on the morning of (we never had any issue finding a time). They rotate through 3 menus – Mexican, Italian and “Gourmet”. They never seem to know which menu it will be each day, but we figured out that they simply rotate these three options. The Mexican and Italian were actually both really tasty, but the gourmet was a little disappointing since it was basically all seafood (we’re not seafood eaters). They do have a small steak for the gourmet menu, which was decent. Each night we had the same two waiters, Jose and Frank – these guys are AWESOME and have a lot of fun with the guests. They certainly made the restaurant experience more enjoyable. Comparing the two, I’d say to eat at the restaurant more often than not. There’s also a small sushi restaurant that doesn’t get much traffic – our friends went there one night and said it was excellent. Swimming: They have two pools – one large infinity pool that sits in the middle of the resort that has a pool bar, and another small pool right beside the buffet/beach which no one ever enters because the location is so awkward (no one wants to swim right where people are eating..). The pool bar doesn’t receive much traffic, so you’ll get VIP service if you spend some time here. The infinity pool is very clean and great to relax in. I would suggest bringing a floaty device (tube, bed, etc) so you can relax and basically have the whole pool to yourselves! The beach is very nice (as stated above), and there is a great dock to walk out on that has lounge chairs/shady area for you to relax on before jumping into the water. The water below the dock is only about 3 feet, so it’s shallow for anyone to swim in. There is also a man-made ‘coral reef’ to the left of the dock. If you bring some bread out by this area, you will be swarmed with stripy and needlenosed fish – a really neat experience! Staff and Service: 3/4 of the staff were super helpful, friendly, and genuinely good people who want you to have an amazing vacation. They will take the time to figure out what exactly you are asking for, and be there if you need any assistance. The other 1/4 seems to not care about you, with slow service (waited on a coffee for 25 minutes!), or will try to hit on the girls in your party and stalk them outside of the washroom (super creepy). They don’t serve premium drinks, but you can make do with what they make for you. Most of the bartenders understand what you are asking, while some will just make you a drink that you didn’t quite ask for. Overall: If you’re looking for a relaxing getaway, this resort is great. Cadeques only recently became an all-inclusive resort, so they are still working out the kinks on how to operate like one. One they fix a few bugs, it’ll easily become a 5-star resort.

Small, quiet, perfect for families and small children!

Four (3 adults, 1 toddler) of us travelled to Punta Cana direct March 20-27. This was our second time to Dominican Republic (mostly travel to Cuba). The resort is about 45-50 minutes ride from Punta Cana airport. Upon arrival to the resort, we check in and immediately get our room. The rooms are spacious, bright and very clean. The bathrooms are clean and modern. This is a newer resort so everything is very modern. We had no issues with the safe or anything else in the room. You get a mini-f [... read more]ridge and the fridge is restocked daily with 2 beer, 2 coke and 2 sprite. The room also had a coffee maker with to predone packaged coffee filters. The resort is VERY small and VERY quiet which makes it perfect for the non-partying type and those with small children. It is not a far walk to the beach/main dining area and the resort was not busy with people...so loungers at the pool and the beach were always available. The main pool is beautiful. The second pool is in a very awkward place. It is small and it is directly in front of the dining area and bar so everyone can see you swimming while they are eating their breakfast/lunch and supper... it's just a strange place to put the pool. There was one bar at the main pool (swim-up bar) and one bar by the beach. The dock is absolutely beautiful and it is the main entry-point into the ocean water for a swim. The beach itself is not the nicest beach I have seen. The shore is mostly coral rock so it is very difficult to walk into the water (Punta Cana and Cuba are not like this). The only part to get into the water from the shore is off the stairs on the dock or a tiny sandy area with no coral rocks right next to the dock. There are man made coral reefs very close to the shore so you can snorkel and see the tropical fish. We regularly took bread from breakfast and went to feed the fish to see them all come out. The food was delicious. There was plenty to choose from. However, there was absolutely no seafood. There was fish... but, there was no shrimp, squid, other shellfish. This is the first time I went to a resort down South that did not have seafood. What's up with that. Another thing was, since the resort IS small... there is only ONE main dining area (not including the a la carte). There was a day (when everyone arrived) that the line up was outside the dining area to get food. A few times on the weekend... we had to wait for a table to be able to go sit down and eat. Due to this, I think management needs to expand their dining options because I would hate to see what the dining area looks like during peak travel. Had to call the doctor since the toddler was sick from a cold and the doctor showed up first thing next morning and treated the patient. Very happy with the medical service. The resort grounds are immaculate and you can tell that the landscaping staff work very hard to keep it clean and tidy. The water park is SO fun and perfect for toddlers and older kids. The adult water slides are also super fun. The waterpark is open from 11-1 and again from 3-5! The resort gets 4/5 stars due to the dining room issue being overcrowded and no seafood!!!! I would recommend this resort to a friend but I wouldn't go back since I don't go back to the same resort twice. Maybe some time in the future.

Property is great... staff and service is very poor.

Property is in a great location. However, the staff service were very poor. In the beginning nobody smiled... later on we got a couple staff to smile. The drinks were watered down no-name brands... any common brands were not included. No mix, other than soda pop... very cheap draft blonde beer. Line up and wait for service with a single bar tender. Usually overwhelmed. With a little attention to detail, this place could be amazing... but, as it is it's a two star at best!

Picturesque resort with miles of beaches to walk

This resort is perfect if you are not a big fan of over sized commercial resorts. Never had to worry about beach or pool chairs, beach area never felt overcrowded and their was a beautiful pier to lounge on / enter the water from if you preferred. The view from the beach was peaceful and picturesque and water was crystal clear. Your could walk for miles in both direction along the beach, (one direction leads you to a locals market area) Our room appeared to be updated, was very clean and [... read more] nicely laid out and the water pressure in our room was amazing (as good as home) The grounds were nicely kept, continually saw workers sweeping, cleaning them and the sandy beach activity area was raked every morning 1 swim up bar (which I wish I spent more time at) is very nice, the bartender we had Vicana (we called her Vicki) was very nice, smiled and joked and took pictures for us, pool was a great temperature and had varying depth making it easy to both swim and walk through the pool Here is a short list of what this hotel needs to do to take it to another level There is only 1 buffet & 1 Al la cart restaurant - there were no signs to advise what the meals were but meals appeared to be basically the same daily. Although the hotel has a massive water park that would be awesome for families there was very little "kid friendly food" (i.e french fries, chicken fingers hot dogs etc). it would be nice if they mixed it up a bit just so the food didn't appear to be the same day in and day out. The Al la cart restaurant is small and quaint but only has 3 meal plans (Mexican, Italian and Gourmet) and the menu does not change just repeats. Our servers were great, as soon as they saw us walk in they had our wine poured and brought to the table without a word being said. There is 1 main bar (by the buffet / beach) service varied a tonne depended on the bartender and only 1 or 2 actually smiled unfortunately. most struggled or didn't speak English. Cocktail variety appeared minimal probably because of the language barrier of being able to ask for it. Watched a guest get upset because he wanted Dark rum on ice but he kept saying "not white" so they dumped the white rum on ice they made and then poured white rum in a glass without ice and tried to give it to him...... If they had a "featured drink list" of some specialties in the different languages/ with pics probably would have helped the bartenders and the guests Service got much better over the course of the week (probably because we tipped so they became very helpful to us) - if you expect to be able to communicate only in English you will be disappointed as most the staff just don't speak anything but Spanish, most frustrating was asking for butter and no one understood what we were looking for.... I'm not one that needs to be waited on a tonne to be happy so I would defiantly go back but I hope they read the reviews and take to heart the little things because that would tip it from "nice" to an amazing resort.... .

Favourite Resort so far

Small, intimate Resort for a relaxing vacation. Beautiful hotel, beautiful location. Food was absolutely delicious. Staff was so friendly and helpful. Special thanks to Jose the porter who went so far above and beyond for us. Same for "super Mario". Also shout out to leisure team member Gregory for encouraging people to participate without being pushy. To Surary (not sure if I spelled that correctly) who gave us great service at the buffet and finally to Miguel and Donald at the front desk who w [... read more]ere so incredibly helpful. I will definitely go back!

Fabulous

We thoughly enjoyed our stay.We were a family of 5, us 61 and our children 28 29 30. Everyone enjoyed the food, the ambiance, and the best New Years party we have ever been to.Would definitely recommend this hotel.