An Outstanding Experience at Iberostar Origin Bella Vista Varadero

Where do I even begin with this outstanding experience at Iberostar? We booked an oceanfront room and it was truly right on the beach. Waking up every single morning to the sound and view of the ocean was absolutely magical. Stepping outside and being just a few steps from the sand felt like a dream. We also upgraded to the Prestige experience, and it was worth every penny. Having access to the exclusive restaurant on the 11th floor was a highlight. The massive rooftop offers breathtaking  [... read more]ocean views on both sides, such a spectacular setting for breakfast, lunch, or dinner. For Cuba, I would honestly call it a seven star dining experience. The food at Prestige was that good. The three à la carte restaurants, Cuban, Japanese, and Italian, were also excellent. The quality truly impressed us. Even the house wine surprised me, it was really, really good. Housekeeping was impeccable. Our room was spotless every day, and we never lacked anything. The staff throughout the resort were warm, smiling, and genuinely kind. You feel welcomed everywhere you go, from the restaurants to the cappuccino station, yes, they even had my favorite cappuccino. The beach is probably one of the nicest I have ever experienced. Thanks to Alex, who handled our booking and told us we could walk the beach for long stretches, we enjoyed beautiful daily walks along the shoreline. It was stunning. The pool area was perfect for us. There were activities, but not too many, just enough to keep things lively without being overwhelming. There is a section for children, but during our stay there were not many, so the overall atmosphere remained calm and relaxing. Another thing that stood out: so many guests we met were on their second, third, even fourth visit. After experiencing it ourselves, we completely understand why. The price to value ratio is exceptional. If you are looking for a five star hotel in Cuba, with great food, friendly staff, a stunning beach, and only about 15 minutes from the airport, this is the place to be. We would go back in a heartbeat.

Amazing beach

Really positive things: rooms are perfect, location, ocean and beach. Fresh bread daily. Room for improvement: service as in the speed, urgency and being proactive with drinks for the buffet. Most days we were done eating before anyone brought us water or other drinks. Always a battle and very disappointing. Things you cannot change but expect: repeat food options, limited but always will find something to eat. Same with drink options. Lots of alcohol but when you’re looking to mix, good [... read more] luck, you’ll be guaranteed a rum punch but no Pepsi,Coke or equivalent. Not many « normal » vacations drinks. Mojitos the odd time if they had supplies. No toilet paper in the main area bathrooms. Minimal or no soap in the main area bathrooms. Low battery in the safes, if they work. Low battery on the door. General slow service when requesting things. Example: we had a kids bed in our room and needed a sheet, pillow and blanket and had to ask 3 separate times for a blanket before we got it over the course of 2 days. We waited for pool towels for 24 hours. If you don’t change the pool towels first thing in the morning you won’t get a fresh one. Peak times no hot water in the shower. Overall it’s a nice resort with the expectancies of Cuba. The beaches and weather are great and if you’re going for food or drinks, choose a different hot destination.

Mixed Experience at a Beautiful Cuban Beach Resort

I spent a week at this all-inclusive resort in Cuba, drawn by the stunning beaches and incredibly affordable price. The location is fantastic—right on a gorgeous stretch of white sand with crystal-clear turquoise water, and the pools are large, clean, and beautifully maintained. For anyone prioritizing beach time and relaxation in a picturesque tropical setting, this place delivers on that front (5/5 for beach/pools and 4/5 for location). The value for money is also outstanding (5/5)—it’s hard t [... read more]o beat what you get for the price. Unfortunately, the on-site experience was let down by several service and maintenance issues that made parts of the stay frustrating. Upon arrival, there were no bath towels or beach towels in the room, which took time to resolve. For the first two days, the shower water was consistently cold, which wasn’t pleasant. The room key card kept malfunctioning and locking us out multiple times, requiring repeated trips to reception. Speaking of reception, the staff there were often inattentive and unhelpful, which added to the frustration (service: 2/5). The rooms themselves felt dated and in need of refreshment (2/5), and while the food was acceptable with some variety, it was average at best—nothing particularly memorable or exciting (3/5). In summary, if you’re looking for a budget-friendly beach getaway in Cuba and are willing to overlook inconsistent service and minor room issues, this resort can still be worth it thanks to the beautiful natural surroundings and great value. Just manage your expectations on the service side.

Bofff

Hôtel désuet, bouffe très ordinaire, des charriots plein de vaisselles qui se promènes au buffet et qui font un vacarme fou. Pas de grille pain nul part, petite plage, on ne peu pas marcher vers la gauche car un gardien nous empêche de marcher, vers la droite il y a des rochers. Setieusement c’est vraiment pas fort, je ne recommande pas.

A big disappointment ?

I took a party of eight,from australia.just for 3 days. It was not good at all. Firstly the rooms.there was only a disc. Of a soap. The AC was leaking water. The food was so su standard. I've been to Cuba thirty times. I am aware of the hardships. But this was bad. Even the information I get from the reception was poor.

Trip with Friends

The photo of the resort is deceiving beach no longer looks like the picture following a storm. Service is hit and miss. Good service in certain areas - snack bar and Star Prestige area but pool bar and lobby bar very slow and tend to ignore you most of the time while they talk. Food in buffet and al carte was often cold. Food in the Star Prestige area was good. Ran out daily of soft drinks and juices but had them the next day. Seemed like they were rationing. Room was tired and run down. T [... read more]oilet constantly ran. Nothing in the room minibar (have never seen that) and in Star Prestige they would not give you drinks to take back to your room. Acquiring fresh towels for the room and beach was difficult. They were always out early morning and nothing further available during the day. The only highlights were being with our friends and the resort put on and amazing Canada Day celebration with good food, music and entertainment and followed a few days later with a Cuban Day. If the rest of the week had been at that level my review would be different. This resort could be so much better if they addressed the above inadequacies. We had only been in Varadero three weeks before st a resort three minutes away and hsd a fabulous time - good service, beautiful room and good food and drinks. Unfortunately, we will.not return to Iberostar Origin Bella Vista.

Poor service resort

Staff need to be trained regarding racism. One of the staff made fun of Asian eyes to me and i complained to the customer service. However, even the manager of customer service had no idea why i was racism. The food was either salty or plain. We asked for drinks and staff said it ran out. When my partner accidently dropped the US dollars, suddenly the drink was available. My rate of this resort is 1 star.

Needs alot more variety of food

First time in the hotel ,not very impressed ,showers not working properly ,,either hot water and no cold water or vise of verse , Buffet no chicken all week , Only fish ,for people who have allergies to seafood not very good ,

Amazing vacation

We love Iberostar Cuba This time we went together with our friends 8 people, and everyone loved. Isabella from customer service was very nice and helpful. The room was nice and clean , people were friendly and welcoming . Food was good except in the specialty restaurants. I don’t recommend to go to a restaurants.. But altogether we had a good time and planning to go again in December.

Amazing people, country,resort

The resort is very well run by talented caring staff who really enjoy their job. The rooms were clean with an eye to detail. The food was very good. The swim out pool was huge and very clean. The bars were well stocked. They occasionally ran out of vodka and mixes but were usually replenished the next day. My only complaint is the inconsiderate guests who throw cigarettes off their balconies to the ground and patios below, and think nothing of walking across other patios to get to their o [... read more]wn. The swim out pool is for adults only, but parents seem to think if they are with them their children can use it. I have a great stay and hope to return in the fall. A special thank you to Diana the Concierge and Dihana( sorry if I spelled it wrong) the bartender in the Privilege lounge on the 11th floor. You each made my stay very special with your kindness and professional service.

Great Resort

Hotel is clean, staff are great, food is good, and beach is amazing! We loved this resort, had a wonderful time, and would go back. My mom required a wheelchair, and one was provided. Customer Service was great, and helpful when we needed towels, and a wheelchair. I would go back!

Amazing Resort

Best experience in this hotel, beach, staff, exelent food as well,best beach , big complain on Sunwing Flight, always delay, broken languages, no one is carrie responsibility of delay both ways, will never go with Sunwing Flight again and highly Recommend everyone don't take Sunwing Company for flight anywhere, Horible Company, . Cuba best vacation. We will go back next year same Hotel but never using Sunwing again.

Definitely be back

We stayed here at Bella Vista and they exceeded all my expectations and we will definitely be back.. We've been to Cuba probably over 10 times and this for me was my best experience, the savings was a bonus..

Beach

Noisy , especially if you don't spend a lot more on the Star Prestige package which rooms you on the top 3 levels away from lobby and pool activities and gets you the adults only roof restaurent instead of the earsplitting main buffet

Fantastic Vacation

Lovely place and staff. Perfect balance for quite or active vacation time . Food was great !!! I will be happy to go back ! …………………………………………………………………………………………………………………………………………………………………………:………………………..

Good resort

We really like Iberostar Bella Vista Cuba Friendly staff Great location on, great beach location, food, service. We enjoyed our two weeks vacation I and my friends planning to go back for another vacation

Absolutely terrible resort

Completely flooded Hotel on the Havana trip The lights were not turned on on our floor on the Havana trip. Broken doors were banging loudly in the night that I had to get up at 1:00 in the morning and secure with a heavy umbrella to keep it from happening anymore in Havana. We were served the same crappy meal three times in a row on the Havana trip. One elevator out of four working intermittently Exposed control panels on at least three or four floors next to the elevators with flashing l [... read more]ights and wires sticking out People were rude as hell when dealing with any problems The concierge never showed up on the days when she was supposed to be there The rental motorcycles did not work We were kicked out of the pool at 6:00 so somebody could throw chemicals in TV remote did not work and it took 3 hours to get a new one The comforter we were given on our second day smelled like ass and it took 4 hours to get a new one and multiple complaints and hours of my time wasted doing customer service for the hotel There were children every time we went up to the adults only Prestige lounge and people were up there without wristbands The trip to Havana that was supposed to include a trip A cemetery It did not happen We were left without drinking water most days unless we went and begged for it Nobody in the hotel could break 100 dollar bills into smaller change We were locked out of our room multiple times for hours at a stretch because the key card stopped working Broken toilet seat that they never fixed Hotel in Havana had no hot water and when I told the guy about it he tried to explain how hot water knobs work and I told him I understand how hot water knobs work there is no hot water. Found out the next day that nobody on our floor had hot water. The restaurant bathrooms in the hotel in Havana had the same feces in the toilet for 2 days. There was no juice There were no eggs at breakfast Made a dinner reservation and got told we had to wait 20 minutes to see if they still had food for us ordered the lobster and was served a melange of cross-contaminated seafood. Extremely dangerous Insanely loud DJ all day everyday and you could not escape the music on the beach near the pool or in your room Laughed at for trying to order food in the 24 hour snack bar Nobody will put me in contact with a manager WE HAVE TO WALK 14 FLIGHTS OF STAIRS IN ORDER TO LEAVE OUR ROOM NEVER SEEN ANYTHING LIKE THIS. Mobs of angry people at the front desk at all times I witnessed Two different couples Speaking To customer relations About security concerns and thefts from their room. One lady was yelling in another language With a security guard And the customer relations person The other person in English straight up said that her bag was stolen right out of her room The lobby was full of blood because a man cut his foot on the broken tiles that were everywhere on the premises blood everywhere with children running through it No call for boarding in the VIP lounge almost missed our flight due to this Cigarettes butts everywhere

Iberostar Bella Vista Sucks

Completely flooded Hotel on the Havana trip The lights were not turned on on our floor on the Havana trip. Broken doors were banging loudly in the night that I had to get up at 1:00 in the morning and secure with a heavy umbrella to keep it from happening anymore in Havana. We were served the same crappy meal three times in a row on the Havana trip. One elevator out of four working intermittently Exposed control panels on at least three or four floors next to the elevators with flashing l [... read more]ights and wires sticking out People were rude as hell when dealing with any problems The concierge never showed up on the days when she was supposed to be there The rental motorcycles did not work We were kicked out of the pool at 6:00 so somebody could throw chemicals in TV remote did not work and it took 3 hours to get a new one The comforter we were given on our second day smelled like ass and it took 4 hours to get a new one and multiple complaints and hours of my time wasted doing customer service for the hotel There were children every time we went up to the adults only Prestige lounge and people were up there without wristbands The trip to Havana that was supposed to include a trip A cemetery It did not happen We were left without drinking water most days unless we went and begged for it Nobody in the hotel could break 100 dollar bills into smaller change We were locked out of our room multiple times for hours at a stretch because the key card stopped working Broken toilet seat that they never fixed Hotel in Havana had no hot water and when I told the guy about it he tried to explain how hot water knobs work and I told him I understand how hot water knobs work there is no hot water. Found out the next day that nobody on our floor had hot water. The restaurant bathrooms in the hotel in Havana had the same feces in the toilet for 2 days. There was no juice There were no eggs at breakfast Made a dinner reservation and got told we had to wait 20 minutes to see if they still had food for us ordered the lobster and was served a melange of cross-contaminated seafood. Extremely dangerous Insanely loud DJ all day everyday and you could not escape the music on the beach near the pool or in your room Laughed at for trying to order food in the 24 hour snack bar Nobody will put me in contact with a manager WE HAVE TO WALK 14 FLIGHTS OF STAIRS IN ORDER TO LEAVE OUR ROOM NEVER SEEN ANYTHING LIKE THIS. Mobs of angry people at the front desk at all times I witnessed Two different couples Speaking To customer relations About security concerns and thefts from their room. One lady was yelling in another language With a security guard And the customer relations person The other person in English straight up said that her bag was stolen right out of her room The lobby was full of blood because a man cut his foot on the broken tiles that were everywhere on the premises blood everywhere with children running through it No call for boarding in the VIP lounge almost missed our flight due to this

Superb beach

The resort in general is good; the staff is friendly and the food is good. As for the rooms, the bed sheets need to be replaced; the smell of humidity in the room is strong. We have to wait too long for the elevator .

Amazing beach!

One of the best beaches ever! Everything was great and staff were very friendly and helpful. The food was excellent and varied. The downsides were the very slow elevator. The aging and stained bed lining. The stained fabric chairs in the room. Some moisture in the bathroom. Once you overcome these elements, everything else is more than value for money.