Sanctuary at Grand Memories

A very beautiful resort with very friendly staff. Everyone is so genuine, kind, caring and helpful. I would definitely recommend Santa Maria Grand Memories and Sanctuary to my close friends and family and would come back again.

Not Great

We upgraded to an oceanview room, it was very run down. Shower barely worked, door frame kept falling apart and a lot of bugs (ants and cockroaches). We booked this hotel because it was for families because we brought our 11 year old. There was no activities for kids his age. Normally there is soccer of volleyball but there was nothing. We have traveled to Cuba many times and know what to expect but this resort fell very short. We went to memories holguin last year, it was much better for  [... read more]families. This resort seems to really cater to adults. Also there is no access to the other memories, I believe it is closed. Beautiful beach.

I wish i did not pick it

Very disappointed in this hotel. I understand cheap price, but still, lots of issues that don’t take much money to fix. Dirty bedsheets, not changed towels for the whole week, luck of entertainment, stolen flip flops, dirty room, old building.

Grand Memories Cato Santa Maria

Hotel it's self is run down and rooms need to be upgraded.The grants are maintained on a daily bases.Public bathrooms need to be stock with toilet paper and soap on a daily bases. Food need to be keep hot and have a variety to choose from

Grand Memory Santa Maria

.Very poor service from waiters in the restaurant, always expecting tips. Very poor preparation of rooms for living - ventilation and plumbing don't work, lots of breakdowns upon move-in.Service is not well.

5 stars hotel in Cuba

Thanks for everything,every staff service is good or they tried best to satisfy with guests in the hotel group(we want quiet room ,they change two rooms with quiet and beautiful view second day).the location is in paradise on earth,the food is perfect,the garden is scenic,the weather is beautiful warm,the beath is excellent,the room is good as there is in Cuba. Thanks again!

Had a great stay!

We had a great time here. There's 7 of us in total (5 adults, 2 kids). We travelled in the middle of June so there weren't many people at the hotel. The beach is amazing and it is very close to the hotel (100m from our room). I found the food was better than my past visits to Cuba. There was always something I liked. My parents are vegetarian and they always found something to eat. There was a lot of Cuban food (rice, beans, chickpeas, a lot of sweet potato). I also really liked the fried rice s [... read more]tation and the omlettes and crepe station in the mornings. There was a lot of choice in drinks. Mojitos were amazing as was the pina colada. Entertainment was really good even though there wasn't much, especially the Michael Jackson performance. It was truly as if Michael Jackson had come back from the dead and performed for us. Remember to bring an insulated cup with you, and also bring mosquito repellent especially if you're travelling during the rainy season. Also, reach out to Not Just Tourists to take medical supplies with you (you can book a private transfer on the way back to the airport so you can drop off the supplies at a clinic in Remedios or Santa Clara). We also gave them a suitcase of other things at the clinic (an old laptop, band aids, flash lights, baby clothes, a lot of stationary I wasn't using at home etc.). It's important that we all do our part to help. Try to give help to Cubans outside of the hotels in the cities if you can.

Great value!

Stayed for 7 days in the end of sept of 2024. Sunny weather, rai at night almost every day, warm ocean. Food: Nice pastries, mango often, avocado, salmon once, chicken, turkey, local fish almost same every day. There is ac in the buffet which was very useful during hot days! Room: mold smell in room, ac worked but not good enough. Service: waiters are attentive. Each time eating ice cream had to ask for the spoon like those were treasures. Entertainment: every night new show at the theatre [... read more]. I liked it.

Amazing Vacation!

This was out first time at Grand Memories and second time time in this area. There were five in our party, grandparents, parents and teenagers. We had a very positive experience. Our flight and check in went very smoothly. The entertainment staff, especially Jason and Yonky, were amazing and their people skills were exceptional. The food, grounds and rooms were great! We were very happy with our adjoining room. Loved the carts that shuttled guests around. The beach at this property was out [... read more]standing. Probably one of the best we have experienced in Cuba! We would definitely return to this resort without hesitation.

DO NOT COME HERE

The only good thing about this location is the beach. The beach is 10/10, everything else need improvements, some buildings needs to be shut down. Hotel needs an overhaul. Staff said that the resort opened 14 yrs ago, but seems like it was 60's or 70's operation. The details and descriptions on the website are all lies. This is the only vacation I've been that I was excited to come back home because of how bad it was. I have seen previous review, citing how locals are treated better than touris [... read more]t, 100% true. Locals doesn't have to wait for their turn to get food from the buffet. They take bread by basket not by piece, take food in the buffet with their hands. If you are 20 minutes late from the opening of the buffet, don't expect to get any food. NO EGGS for breakfast. One ala carte open on our 7 days stay. Served food was all Cuban, same soup for 7 dinners. Severe shortage of food. Coffee machines are available in the room but no coffee to brew, bring your own I guess. Pool is filthy. No towels and no room service. No freaking telephone in the room, all concerns you will need to go to the reception. We are a family traveller, we were given a moldy, musty, not suitable room at 2AM. The staff said we do not have any other option but to take the room and that we will be given a new one next morning. We had to stay in the lobby, to protect our asthmatic son from getting sick from the room they gave us. They said that managers are not available to solve the problem. It was an awful experience. We will never come back in this place. Restaurant outside the resort selling lobsters, it was advertise as lobster not lobster tail, for $25 USD, salty and overcooked. Liquors are stolen by staff and being sold to guest. Look elsewhere, Santa Maria is a beautiful place, but avoid this hotel. Save yourself from headaches. If you chose this hotel, prepare to starve, prepare for headaches. Bring OTC meds, clinic in the hotel is a quack.

Terrible

This hotel needs an upgrade Immediately...it's run down and dirty. The website is showing better pictures of the resort....it's a lie.Big shortage on food....locals get treated better than anyone. The bartenders were stealing the better bottles of liquor and selling them.. The pool was dirty and filthy, I know the resort's not. I've fault for this but there are flies everywhere... Cockroaches in the room.

Surprise!

After all the "horror" stories I was reading about this hotel and Cuba in general-I was pleasantly surprised that it is very good -nice spacious rooms lots of food and wines -even sparkling wine! Canadians will never be tired of talking about amazing Cuban people and the hotel staff is perfect ! Beach is dreamy !!! Grounds are clean and green of course lots of mosquitoes and flies...so what?! All you need -bring your low expectations ,lots of gifts and US $ dollars -I am recommending this h [... read more]otel to my friends and this is the first hotel in Cuba I will return and back .Thank you to all the hard working staff !

Amazing resort and stuff

I would like to send extended thank you to hard working diamond club stuff Nordelys, Malvia and Agustin for their services. They always made sure that our stay was plesent. We reserved beautiful service from Raul Pino Martinez and his beautiful wife Deily Romero and Reinier Molina. They always having smile on their face, and always their services goes above and beyond. The entertainment team is making so much activities you can join. Dance lessons of salsa, bachata and meringue are the best. Gis [... read more]elle, Andy, Jason and everyone on the team is working so hard to keep the guest busy. Keep up the good work. We are definitely recommending this resort. Can't wait to go back to see my Cuban family. Thank you everyone for the beautiful week full off attraction

Good experience with some caveats

Most people are nice, great beach and view. Food is decent given the situation i still liked it. However there were some issues like the moisture in room and unclean sheets and pillows. Overall still good for the price but there are salubrity and amenities concerns.

Beach Lovers

If you love the beach this is a great place. Price is very affordable but you get what you pay for. Hotel is run down. Travels in May and a lot of resort was closed. Diamond club offered pretty much nothing. Food was not kept hot on buffet and only one a la carte open and taking only 10 reservations per night. Saying all of this, we did have a great time. Went for relaxation and we did. Alway able to get white wine. Toilet paper was empty in public bathrooms a lot. Enjoyed a fishing trip boo [... read more]ked at the resort. Weather and beach were out of this world but would not recommend hotel

Terrible resort

The grounds were always dirty, washrooms were filthy, they didn’t have any toilet paper in the washrooms or napkins in the buffet restaurant. The service in the pool bar , beach bar and beach restaurant was terrible. The blankets were smelly, the phones in the rooms didn’t work and the diamond club was a waste of money. The diamond club manager did nothing to fix any of the problems instead just made excuses. The beach is the most beautiful place but it’s too bad the hotel badly managed

Needs lots of work

I was at Sanctuary grand memories. The beach was amazing pool was good , staff are friendly & helpful. The hotel is in need of work , rooms are very outdated , run down clean as can be …..except the pillow case came off one of my pillows & it was so dirty & black with mold . Staff did well with food with the supplies they had same as the drinks

Sanctuary grand memories

This is definitely not a 4.5 star resort. Pros beds were comfortable, beach is amazing Staff are wonderful Cons, pool is falling apart, rooms definitely need an upgrade, Wooden stairs leading to a spot to eat actually broke while someone was walking up them, food was scarce, mold on pillows, not much of a selection for drinks Overall I would give this maybe a 2.5

Good

Since I found that Cuba was given alot of poor reviews, I thought the stay at Grand Memories was good for the price. I would go back again if I had a lean budget. The service was very good, the housekeeping was very good, the people were very helpful, and courteous. The entertainment was good. I would of liked to have the opportunity to dance more. Overall I would rank it good.

Grand memories cuba

i had a nice time , got to relax enjoy the beach . Resort is a bit on the older side but still charming . The rooms were outdated. Food as you could expect was nothing to write about , but it was ok . Service was good , kind and smily staff . Overall , it was good value for the money . If you want a quick getaway, just relax , listen to music and enjoy the beach it’s perfect , I strongly recommend bringing some snacks and such from home with .