Huge kids resort

Very grand resort, but easy to navigate with golf cart buses and coloured routes. Checking in was a nightmare with none of our requests for room location met. Travelling with our daughter and 3 grandchildren and had to wait 4 hours of prime vacation time waiting for them to find us 2 rooms close together. With 1300 rooms, you wouldn’t think that would be too difficult when you book in June for November travel. Checkout was the same, our Air Canada pickup didn’t show to get us to the airport and [... read more] we had to book private travel for $90US that the hotel didn’t offer to cover for us, yet covered for another couple in the same situation. We all just made our flight with no time to spare. You would think checking in and out would be seamless by now. We’ve never had these problems at any resorts we’ve been to and that is many through Mexico and the Caribbean.Food was good at most alacarte restaurants with exception of the Italian and the buffets were excellent with variety for adults and children. Drinks were also excellent and consistent everywhere. Beach was okay and pools were great with abundant towel service. Lots to do for the kids and they absolutely loved it! After all, the kids are why we chose this resort and it definitely pleased them, aside from checking in.

Great resort but VERY big

Overall, positive impression. Not sure if we would return because it was just way too big. We prefer a cozier vibe. There were shuttles and shuttle routes throughout, but it was not easy to "run back to the room" if we happened to forget something while out at dinner in the lobby area.

Best resort, best service

That was the third time we went there, and will go again. Their services are amazing, with Happy, nice, and friendly people. There are lots of activities and fun; the best place for family to rest and enjoy the environment.

Nice resort - heavy push for timeshare/membership

Resort was beautiful and lots of good amenities. Water park is great for kids and multiple other pools to hang out at. Beach itself was nice but too windy to swim and seaweed was heavy. Heavy push to upgrade room and then aggressive staff trying to get you to buy timeshare/'membership' which was a drag. Food was pretty good but 2 in our party got pretty bad food poisoning that ruined the last 3 days of the trip. Resort is HUGE which is a bit inconvenient as you have to wait for shuttles or [... read more] do a lot of walking.

Overall Very Good

We had a group of 11 people at this resort from December 11-18. Overall this is a great resort with friendly staff, well-kept grounds, good food and no issues getting a lounge chair around the pool (which was a nice change). The waterpark is fantastic for kids of many different ages as well as adults. A few challenges include the app which did not really work and made it challenging to book restaurants. The sand on the beach is lovely but there are lots of weeds so swimming in the ocean it’ [... read more]s not really practical. Lastly, the atmosphere around the pools was disappointing. There was elevator music which became a little annoying after a while. Our solution was to walk to the sister resort next-door which had much more atmosphere and there’s a bunch better place to spend the day around the pool. They had great lunch specials that appeared right at the pool, which was really convenient. My biggest complaint was the pushiness of the sales staff trying to sell timeshares. We would receive phone calls at 8:30 (waking us up) each morning asking us to come to the front desk to pick up our package, which was just an excuse for us to meet with the sales team. Eventually I unplugged the phone because the calls were so annoying.

The best

We loved every second of our vacation at the Grand Moon Palace. We had high expectations and this resort exceeded them all! We will definitely be booking another trip at this same resort Xxxxxxxxxxxxxxxx

Fantastic Vacation!

Just returned from a week at The Grand. It was fantastic. The pros - food was great (especially appetizers), drinks were flowing, resort was clean, and staff were amazing. So many things for kids to do, they will never utter the words "i'm bored". The cons - only thing I can think of is the beach isn't the greatest...but honestly it didn't matter. Would absolutely recommend this resort!

Average

Place was too big, service was below average. Rooms were nice, staff were pleasant Too hard to get restaurant reservations, menus were very limited. Hard to find anyone to ask questions, no concierge service, the app has too many glitches Checkin took way too long

Mixed Reviews

Hotel and hotel grounds are stunning. Grounds are extensive. Be prepared to walk a lot although there are shuttles around just not always when you need them. Golf Courses are just awesome yet Starters could use some training from North American courses on how to run three - 9 hole courses efficiently. You never knew where you were going to play and some were jammed up while other courses nobody on them. Rooms are standard nothing over the top. Shower Water could never regulate, too col [... read more]d or scalding. No in-between One Sink in bathroom constantly clogged. Two double beds are small if sharing with another adult. Extremely cozy. Ordered pillows and they dropped off with no pillowcases. Level of care in room and attention to detail dropped off as week went on. No new towels on last full day. Restaurants - BEWARE The Grand at Moon Palace has a multitude of a la carte restaurants that you can't get reservations in to save your life. They recommend using their app to make reservations for the next day or two at a time but not once was I successful in doing that. When calling, they advised that you have to call at 10am the following morning to make reservations for that day or the next. When you did that they would offer you 5pm (and then promptly lose the reservation) and or 9-9:30pm. It would seem that if you were a big group or a Diamond Member that you would get priority reservations already planned and booked well in advance. Otherwise, they almost would force you to go to the Buffet or to a restaurant that didn't take reservations. Upon arrival at restaurants that didn't take reservations, you would be told the wait was approximately one hour. You would come back at the allotted time and there still would be no tables. Waited two to two and a half hours at these restaurants on numerous nights. Once I got seated at Jade, no one visited the table for over 20 minutes. When I reached out to someone and forced them to take our order, she complained how busy they were although at that point it was 9:30 pm and the restaurant was emptying out. Took over another 45 minutes to get food and she kept telling us it was coming. Finally had to complain to a manager and then miraculously all this food just started appearing on our table. Even food we didn't order. Think at that point they just wanted us to be quite. Very poor service. Or you would get a reservation at 5pm and be told it was the last reservation and they squeezed you in and when you get to the restaurant it is not even open yet and you eat your whole meal with four other tables otherwise the restaurant being fully empty. They really need to do a full SWAT analysis of this process as it ruined the whole eating part of our trip. Beach - very limited loungers and no one to help find one. they usually a very small portion of the beach they have. What wasted space as it is beautiful and meticulously maintained. Pools - lots of pool but hard to find lounge chairs and most pools seemed overrun by floaties....massive unicorn and pizza's etc. For the amount paid, not worth it.

Great resort for families or couples

There are so many choices for dinner and specialty restaurants also open at lunch. The beach is not great but the pools make up for it. There are a few heated pools at the grand by the ocean. The rooms are big! Clean and well stocked with good beer like Corona.... And the best flavored peanuts, salt and lemon.

Fun resort, caring staff

It may seem trite but I am a tea drinker and the resort provided me with a kettle which I so appreciated. This was our second visit and although the staff were very attentive we did notice that the 'elite ' guests had the hog share of seating at the pool and more access to cart service. Luckily we like to walk but more availability would have been appreciated at times when kids were tired. Also, beware if you are not 5'3" you will not be allowed on 2 of the 3 water slides. My daughter (mother  [... read more]of 2) tried twice but at 5'2.5", she did not make the cut. The rest of our party let her know the fun she missed. The staff are very friendly, attentive and kind. We enjoyed the food at l the restaurants we tried-- which were a lot!

Something for Everyone

Large resort with excellent service , a variety of restaurants, bars , beautiful pools, a large sandy beach and activities for all ages. 10 minutes from Cancún airport, easy checkin ,room was spacious , beds comfy but only double so small . I would recommend this resort for families and adults alike - something for everyone , you won’t be disappointed

Beautiful Resort

It was very good and we had a fantastic time at The Grand. Staffs are friendly, service was great, the gym is nice and amazing spa service. We experienced the honeymoon dinner at Los Tacos. The water park is huge.

Hugh resort with lots to do

The resort was absolutely beautiful. Our room was very spacious, had a comfy bed and the room service was great. We didn't book any tours as we were only there for 5 days but we kept ourselves busy with pool activities ,biking etc. We made reservations at several different restaurants. The food was great but the service was very poor at the steakhouse. Our reservation was for 5 pm but our entrees did not arrive until 7 pm. It was our last evening and it left little time to do anything else. That [... read more]'s my only complaint.

Amazing resort and great people

The resort, room and pools were amazing. Staff were the nicest people ever. The food was really good. The resort was definitely a 5 star resort. There was great nightly shows Beach wasn't perfect, too much seaweed.

Amazing Resort

Everything is special at grand and it is love at first sight! I was looking for a beach vacation after 2 years and that was very disappointing and no one mentioned anything at Trip Central about the beach! That was heart breaking and disgusting with those sea weeds and the smell.

Amazing Resort

All aspects of this resort is an A+. Only issue was that the beach was not usable due to seaweed. I know its out of anyone’s control. I appreciate the fact that resort had construction machines cleaning the seaweed 12 hours a day.

Ok

Rooms are amazing service is very poor ppl are not friendly or helpful food so much to choose from shows are amazing at night but no entertainment by pool or music that is kind of boring the bech i didn’t like

Amazing Resort and Exceptional Vacation

My family had a great time at the Grand. It is really a Grand resort. The food, pools, people, shows and the services – All exceptional. Thank you to each and every hard working person at this resort. You are all great.

Amazing experience

I have absolutely nothing negative to say about this resort. The service and quality were exceptional. All the surroundings beautiful and more amenities than you could imagine. Something for everyone.