The Best

Great Resort. Never had to wait in line for dinner. Lots of choices and food was good. Breakfast buffet was not as hot as it should be but everything else was great. No issues getting chairs by the pool or beach ever. No need to run down early and save a spot. Staff were always friendly. Room was beautiful. Will definitely be back.

WOW

My husband and I stayed in Beach House 1 upper level for 2 weeks over Christmas. Excellence is a must as you have two extra pools, lounges and restaurants you can use. Plus alot more room at excellence club beach areas. As for covid protocols, Jamaica is like it never happened. Little to no mask use. No staff wore them nor guests. They did have hand sanitizer at the entrance to every restaurant and in all public washrooms with the soap. I didnt see any extra deep cleaning going on. Min [... read more]d you the resort was spotlessly clean in all areas. Soap and hand sanitizer always full. Resort is stunning. Ocean views from all points at the resort. Beach house location is in a quiet area but leads to lots of walking to and from the restaurants and the theatre areas. Especially from beach house 1. We were beside the magna area and that was the only bonus to this location. If we return we would request a beach house more centrally located like 8-11. Golf carts were always quick to respond to our requests for one. House keeping did the bare minimum. Was not impressed with our housekeeping. Mini bar service was amazing. He always came through with whatever we wanted. As for food and drink, we've had better. In 14 days we went to each and every restaurant and in all honesty we were at a loss as to which restaurant we wanted to visit for a second time. Food was all presented in a lovely manner, small portions, but in our opinion food was only good. We never went hungry. If we werent eating Jerk we found the food very bland. Breakfast was excellent at the Kitchen Table. Coffee there was excellent. French press coffee in the excellence restaurants just wasn't for us. Drinks on the beach were overly sweet most times and made with poor quality rum. No Appleton rum to be seen and we are in Jamaica for goodness sake. Evening drinks were of a better quality all across the resort. We are big beach people and the beach was a bit of a let down for us. The beach itself was fine but the water was far too shallow and weedy to just jump in anywhere. There were only one or two spots where you could get into the ocean and have a decent swim. This is a deal breaker for us for future trips to this resort. Finally the staff. What can you say they were all outstanding and very professional. They all had charm and charisma and bent over backwards to make your stay one of a kind. Nothing was too much for them. Anything we asked for we got. The staff makes this whole resort. What an amazing bunch of people. Because of the people we met in Jamaica is what makes us want to come back to this island. Air Transat was amazing both ways. No delays, baggage came with us both ways and club class in our opinion is the only way to fly. Outstanding service comfortable seating, tons of personal leg and shoulder room and very personable flight attendants. Perks of this class are second to none. To sum this up we did have a jamazing time here. The resort, the staff were outstanding. Would we go back to this resort, probably not due to the beach. Would we try another excellence resort, absolutely. Would we go back to Jamaica, in a heartbeat.

Outstanding experience

everything at this resort was superb; excellent service ,staff and food; entertainment each night was of excellent caliber; highly recommend the resort for those who want quality in all aspects;we will return

Amazing time for an awesome birthday

We had an amazing time at this hotel, everything from the smallest detail to the biggest was not overlooked. Loved and enjoyed the atmosphere, the grounds and above all, the staff. We will continue visiting the Excellence resorts as they’ve become our favourite hotel brand.

Excellent Resort

Highly recommend this resort! The staff is very attentive & friendly. We felt very safe, all the staff wear masks and they have hand sanitizer at every restaurant of which they ask you to use. They even use tongs to place the napkin on your lap. Everything seemed spaced apart so you didn’t feel you were crowded. The resort itself is very secluded on it’s own peninsula and the property is spread out so lots of private areas if you wanted especially in excellence club beach areas.

Best resort EVER!!!!!!

My husband and I travel at least 4 or 5 times a year to different all-inclusive resorts. The Excellence Oyster Bay EOB has now become one of our favorites and was even better than our trip to EPM. Our previous trip to the EEC in October of 2021, left us feeling like Covid had taken the shine off of travel. We were disappointed with the service received as well as supply issues. Staff were not friendly or very accommodating. We were concerned that our trip in December to EOB would be a r [... read more]epeat. Boy were we wrong. The service at EOB is outstanding. They were so friendly and accommodating of our every need. I cant say enough about how amazing everyone was. Any issues that arose were dealt with quickly and they would follow up to ensure the problem didnt reoccur. We have never felt so pampered as we did at EOB. Did they run out of things ie mint for the mojito - yes. But they would try and come up with a delicious alternative for you. When the mint came in, you would be suddenly surprised with a mojito being delivered (without asking) to let you know they had some. Everyone went above and beyond to make this trip fabulous. I cant say enough about the staff. Even the gardeners and the security would stop and chat with you and ask how your day was going. We spent our days in the Excellent Club Pool at Magna. Danielle made sure we were well taken care of as did all the staff at The Excellence Club. The bartender at Magna was superb!!!! I am so sad that I lost my note with the names of people that went above and beyond as they were truly so spectacular they deserve recognition. Mosquitoes were bad. There are mixed comments on this issue. They fog everyday and we never had an issue anywhere at the resort except when we sat outside on the deck of our room. We had a private pool with a large deck and I think the issue maybe that the mosquitoes live in the dampness under the deck. I got eaten alive and I wouldn't use the deck. Also the pool was very cold. I personally wouldn't spend the money on an upgraded room. Take the basic room and upgrade to the Excellence Club - it was worth it. We also noted the rooms are very damp and would recommend damprid (as noted in other peoples post - but we have never used this as other resorts). We loved this resort. It was our favorite of all of the Excellence All-inclusive Resorts and we will be back.

Good but not excellent

My partner and I just completed a one week stay at EOB last week. Overall, we really enjoyed our time here. The private beach was beautiful, the amenities were lovely and the rooms were spacious and well-designed. Staff were generally very friendly and attentive. Most of my negative feedback was related to the food: *This was some of the worst resort food I have had anywhere. The produce was bad, fruit and veggies were wilted, flavourless and colourless. *There were few healthy options  [... read more]and gave up on salads after day two as no matter how the salad was described, i.e.'Creole salad, Crunchy slaw" etc it was all the same dark green shredded lettuce mixture, usually no salad dressing and definitely no slaw-like veggies in site. *It would've been nice if there was always a buffet meal option, other than just for breakfast. *Stick to basics and Jamaican food. So many of the menus featured overly-complicated and fancy sounding descriptions, when in reality, it was just a flavourless variety of whatever you may have ordered i.e. pasta pizza fish meat etc. *Portions could be tiny and my meat was always undercooked or tough and chewy. *For people who don't day drink, or drink at all, having the option of various fruit juices and smoothies by the pool and beach all day would've been awesome. *The blended cocktails were not the best, tasted like they were from a cheap mixture. *If you are bringing USD for tipping, do yourself a favour and try and get as many ones as you can before entering the resort as it was often impossible to get anyone to break up bills into smaller amounts for us. *As I have experienced at other resorts, it would've been nice to have our keycards on wearable bracelets but not a big deal. Ultimately, enjoyed our stay here and would recommend to people as long as quality of food is not a dealbreaker (for some, it is not important but more so weather, atmosphere, overall experience etc.)

Impeccable service

We stayed at the hotel in February 2020 in the excellence club ocean front junior suite it was located in the main building which was super convenient. The room was extremely spacious, it had a walk in closet double sinks walk in shower. the view from the bed overlooks the ocean on our patio we had 2 day beds and an extremely large Jacuzzi tub along with two Muskoka chairs. The restaurants were amazing each and everyone of them the food was first class and the friendly staff and service was ama [... read more]zing. The loungers were plentiful by the pool and the beach never had to worry about getting a space. the towels were unlimited and no wristbands were required no beach vendors. The entertainment was great they actually had singers instead of lip-syncing. 24 hour room service and an amazing selection of breakfast lunch and dinner items even late night snacks. We loved everything about this hotel!

Great week

Staff was ver friendly and accommodating. Bar staff became friends.no problem getting pool loungers and really big umbrellas! Food was okay but was never served more than warm and servers were not familiar with the menu

Setting a high bar

From jump, we knew we were in for a singular experience. The resort is on a secluded peninsula, with beautiful views of both land and sea. The rooms were clean, spacious, and well-appointed. The food was varied and delicious, with little overlap between restaurant menus. We had minor problems with some construction noise and restocking of our mini bar, but the staff was, as always, friendly and responsive. Highly recommended.

Loved it all!

We really enjoyed our stay at Excellence Oyster Bay! The resort was beautiful, the staff were so friendly and helpful and the food was delicious. We fell in love with the jerk sauce. Order a pizza at Oregano with a side of jerk sauce and thank me later. We’re really glad we did a beach house, we loved our room and it gave us access to the entire resort, including the villa area. I can see how not being a part of the Excellence club might make the resort feel a bit small but for us it was the p [... read more]erfect size. We also had a great beach right out front of our patio. We had a lot of fun at Spice for the teppanyaki. The wine for purchase in the restaurants was better than any other I’ve seen at an all inclusive. We also visited the spa quite a few times which we really enjoyed. This was definitely the vacation we were looking for. Something relaxed where we felt pampered and could unwind.

Amazing Resort - we will be back.

The resort has some growing pains however even when we were there it was getting better each day. The views are spectacular and the staff are friendly and accommodating. There were some hiccups with the restaurants however they want you to communicate that so they can improve. I highly recommend this resort. The staff at spice Arlene the manager and Kerida were the absolute best and so was Akeem from Zenith. See you next year!

Amazing resorts

It’s great resort the room excellent the service it’s great the food also amazing I. Going to refer people to that hotel only the service sometimes to slow I guess the have take that to consideration to changed

Amazing hotel!

Can't say enough about this hotel. The grounds are immaculate, all around you see ocean everywhere you turn. The cleanliness exceeded my expectations, the staff was on top of their game. Food was great, lots of options. My husband and I were very impressed with this resort and do plan to go back.

5 star luxury, fabulous resort!!

A TON of restaurants and food options, food is amazing!!! 5 star service all around--friendly staff. Great Drinks menus and lots of premium brand drinks Hotel is new and all areas, grounds are immaculate - very clean!! 24 hr Room service and in room minibar is amazing!! Rooftop infinity pool has a mind blowing view of the ocean, with great rooftop lounge and bar. Hobie cat is super fun, great captain guide Beach is super close to most rooms at the resort

1st class service

We have been to several resorts, nothing like Excellence Oyster Bay. Staff are so pleasant, they never seem to have a bad day. Always looking to make your stay better. The chef at the buffet came out every morning to say thank you and to make sure our stay was all we ever wanted.

Great adult only resort

Not quite a year old. Long wait for room when arrived, despite resort only at 50% capacity. Restaurants still need some upgrades as it relates to times waiting and service, probably due to young untrained staff. Food was okay but not 5 star. Beach okay but doesn’t look like it does in photo. Nice to have room service included. Entertainment and its manager was quite good and varied. Only 40 minutes from airport. Room with pool was great, in blocks 5. Premium liquors available and ba [... read more]rtenders were very good, especially at Martini Bar. These comments are based on the higher cost of this resort and expectations because of that.

Amazing Resort. Very Safe and friendly.

I now have a new standard in resorts. EOB is new, clean, well laid out, and the staff are eager to help in any way. The food at the Grill, Lobster House and Spice were great with fast service, and the Kitchen buffet was always changing. I enjoyed my morning café latte from the coffee house, and enjoyed the ice cream after a hot walk on the beach where you see lots of aquatic life. Room service was tasty and convenient. The balcony was spacious and the lounge was so comfortable you could sl [... read more]eep on it no problem. The double bathtub that looks out onto the balcony and then the ocean was so relaxing with lots of bubble provided along with incense. The fridge was well stocked daily with water, soft drinks and juice. Along with the bottles of rum, vodka and beer, complete with snacks. I will be back!!

Totally secluded!

The experience I had was outstanding! Complete privacy if that's your intention. We didnt have the package with all the perks and even then, we're totally stoked on making our way back to this level of luxury. I think my wife is already planning the next one!

Amazing resort

Our recent stay at Excellence Oyster Bay was wonderful. We were greeted at the hotel with a glass of champagne and a cool towel. Registration was easy, but we had to wait before accessing our room since we requested an upgrade to a room with private pool. While we waited, the receptionist escorted us to the dining room for the lunch buffet. We returned to the desk after lunch and our room still wasn’t ready. We wait at least another hour and a half before finally accessing our room. The re [... read more]ceptionist was very apologetic and courteous and explained that cleaning a room takes time. We understand that, but a 3 hour total wait for cleaning a room which had just been vacated is unreasonable. It would have been nice to have some sort of compensation for that. The room was wonderful. Everything you need: a pillow top kingsize bed, pillow menu, large TV, bathrobes and slippers, walk-in closet, laptop size safe with USB plug inside safe, iron, steamer, double sink, marble floors, double size rain shower, hairdryer, scale, and all the shampoo and stuff you need. There is a large living room (sliding divider) with L-shaped couch, desk, TV, rocking chair, two coffee tables. Adjacent to the patio doors is a square jacuzzi tub with towels, bath gel and incense. Our patio was very large with a double lounger bed, two chairs, another double lounger bed in private area next to jacuzzi. At the end of the deck, there was a 15ft. x 15ft. pool with walk-in stairs. Requesting the upgrade to a room with private pool was totally worth it for us. It was so nice to dip in the pool after a day at the beach or first thing before breakfast. There are 8 restaurants and 10 bars. We ate at all restaurants with exception to the sports bar. The food was excellent. The dishes are refined and prepared with fresh and local ingredients. I ate lobster 3 days in a row! It was unlimited! Chez Isabelle had a special dish of lobster thermidor and it was the best I have ever had! The steaks were pretty good too and the salads were creative and fresh. There is no buffet at night so people go to one of the 8 restaurants. No reservations required! Never any line ups! Service is impeccable. There is 24-hour room service with a fairly extensive menu. All included in your stay. The room is equipped with mini bar ( beer, juices, water, snacks) in addition to full-size bottles of vodka, rum, scotch whiskey). It also has a french press espresso coffee maker and they supply Blue Mountain coffee. The mini fridge is restocked daily but once we had to request additional water since we had used bottled water to make coffee. On a few occasions, we had to request creamer sachets for our coffee. I seems that the person in charge of restocking didn’t pay attention to that at all. On a few occasions, we thought the room could have been cleaned better. Sometimes the waist basket wasn’t emptied or the small hand towels weren’t replenished. The timing of the room cleaning was too late for our liking (3:30-4pm). We are usually back from the beach by then and like to shower and relax in the room before getting ready to go out for a drink and dinner. The staff (restaurants, bars, maids, concierge, receptionists, groundskeepers, etc.) was the most friendly staff we have ever encountered. Polite, serviable and never overbearing. Anything you need, they responded quickly. We had a concierge that checked in with us occasionally to see if everything was ok. The hotel has a games room (pool tables, ping pong, foosball, darts, checkers). From what we heard, it has a nice gym and spa but we didn’t go. They offer the regular activities like snorkeling, sailing, archery, aqua size, etc. The beach is clean, white powdery sand. If you go out about 30 feet, you will have sea grass but it’s no big deal. There are beach beds all over in addition to lounge chairs. There are plenty of canopies to hide from the hot sun or just cool down once and a while. Barmaids come to you. In addition to the beach, there are 3 very large pools. One is on the sky deck of one of the restaurants and it’s an infinity pool overlooking the ocean. Another one is heated and the other is regular temperature. At each corner of the pools, there are heated jacuzzis. The property is large and is on a double-gated peninsula. There are many areas to lie in the sun without being crowded like you sometimes are at other resorts. We have tried many hotel chains (RIU, Iberostar, Melia, etc.) and this is the first time at Excellence. The hotel is brand new and opened up only 10 months ago. It’s a great experience and one that we hope to repeat some day.