Great Hotel!

Staff was unreal with really good service, food was pretty good with 3 restaurant options on site (Asian and Italian rotate). Great option if you are ok leaving the hotel and checking out the city. Feels pretty safe on 5th Avenue (tourist market street) and only a 5 minute walk from the public beach.

Very Clean Resort

The Reef 28 was a great stay. All the staff made the stay feel very comfortable. I found the hotel very clean. Location of the hotel was perfect. A block to 5th ave. For all inclusive, food and drinks were decent. But if you pay a little extra for stuff on the premium menu, they were awesome. For the *Reef Playacar* (other resort) - We did pay $15USD for all day travel between the 2 other resort. We went to the Playacar location because we heard the beach was awesome. It was great although t [... read more]here was some dark spots from the Sargassum seaweed, you could walk past it to the beautiful tropical coloured water. It was a beautiful resort but there was no staff to help us at the beach or pool. The food bar had barely any food but fries and terrible nachos. They ran out of towels. I feel like the lobby was overstaffed and the rest of the resort was understaff. The drinks were terrible. And because of this, I won’t recommend this place. I’ve never been to an all inclusive resort and have no staff seen at the pool or beach areas. Other than that , Their Reef 28 location, I would highly recommend. Don’t go to the other resorts, its not worth it.

Great resort!

The location is great with easy access to 5th Avenue and all the restaurants and nightlife. The staff is very friendly and accommodating. The food, especially breakfast was very good. The rooftop pool and lounge area is a really nice setup and the service was good. Mario and Geraldine were both great! Having the option to shuttle to the other 2 Reef locations is also a nice setup.

The Reef 28 Playa Del Carmen

Small boutique hotel with a newly built modern Mexican 'Miami Southbeach' feel. Great location that has 5th Ave. just a block away and Mamitas beach 2 blocks the other way. Attentive staff that was pleasant and food was above average. Rooftop pool and bar provided a great retreat. Nice room service menu with the club sandwich being a hit and the pizza a miss. Access to the 2 sister resorts provided options for other restaurants and beach. Japanese Grill @ the Coco Reef was very nice with big lob [... read more]ster tail option(upcharge of $40US). Overall, this is a great value and we look forward to returning soon.

We loved our stay!

We truly enjoyed our vacation at Reef 28! Biggest plus was the hotel's location - right in the centre of town. We walked 5th Avenue every night and loved the diversity of the tourists here, the great restaurants, hopping nightlife, and happy vibe all around us. Beautiful rooftop pool was very clean, heated, and chill. One thing they should consider is that not everyone likes techno 7 days a week... The music volume was fine for us (although I read reviews previously suggesting it was too loud) [... read more], but we would have liked more musical variety (even some Latino tunes would have been neat!). The food at the hotel was delicious - we liked the Mexican restaurant most and looked forward to grabbing seats outdoors for people-watching. Premium drinks were awesome. The service was a little/very slow on some days by the pool (some drinks never arrived at all, or the order was mixed up), but the restaurant service was excellent! All in all, it was such a super vacation that I really can't fault this hotel for much. Even the bracelets they gave us were trendy! :)

Fantastic Vacation

This hotel was great! The rooms were very nice, food was great and service was excellent. We would definitely return to this property. 24 hour Room service, a la carte menus, beautiful rooftop pool and hot tubs. We loved this place!

Great location and great resort!

My wife and I had a great week at the Reef 28. Food was great staff was good. It's a brand new hotel so some staff are training and learning the ropes. Rooftop was a great spot to hang out. Music was inconsistent and too loud on the rooftop. Steps away from great shopping and great restaurants! Mamitas Beach club was very nice. Not cheap though!