Ok Resort, not 5 star experience

The hotel has a lot of issues with details that do not make it feel like a luxury 5 star experience. Butler services is hit or miss, hotel app for booking meals, seeing programming for the day etc, is not accurate, does not work properly and basically becomes useless and the information is not accurate. I would not go this hotel again and would not recommend to anyone expecting 5 star service.

The best !

The hotel was amazing we got engaged on a sunset tour and they decorated our room and everything. Our butlers were also amazing (viney and Ed) housekeeping was also great they would do anything you asked extra towels, more chips anything. If you’re getting drinks by the pool Fernando was GREAT he’s quick and he knows what you want even if you don’t. I don’t really have one bad thing to say except the food was not amazing everywhere but there was always something and the drinks were great:)

2nd time a charm!

First time we return to a hotel- the TRS is a beautiful hotel, architecturally, with great design elements, fantastic food and attentive staff. The spa and gym were also fantastic. Loved our experience and would be pleased to return.

Great hotel on a wonderful beach

Our last visit was pre-Covid, the hotel grounds have exploded, but are manicured and being maintained. The overgrowth is being replaced with new plantings and couldn't give a better feel or aesthetic. The rooms have not changed, are starting to show some very minor wear and tear. We had a swim out, pool side and one piece of the decking fell away ( likely due to previous guests having lots of fun on the edge of the deck) a call to the butler was all it took and within minutes maintenance was  [... read more]there to complete the repair. My only criticism is that the drink service promissed at reception for our room, was mostly lacking. We had a difficult time flagging down the poolside servers. So, I'm not sure if that was an oversight on managments part, to communicate to the staff the need to service the few occupied pool side swim out rooms. During our week stay there were only 5 swim up rooms occupied from what we could see. Since this was a room we requested, but did not recieve upon arrival. We did have to pay a rather heafty premium to get the benefits of this room. Butler service was included in the pricing and we had the privilage of having Fernano and Carlos take excellent care of us. The turndown service was very nice. All the staff working in the restaurants were excellent. The SPA is amazing, a definite treat to have had a massage and endulge in the hydrotherapy. The beach was very clean, lots of sand and the water was lovely. The hotel offers a beach bar, with servers. They all work very hard and appear genuine when saying "its a pleasure" when you thank them. The towels are always plentiful and you can refresh without issue any time during the day. Premium , top shelf, liquour at the bars. Wine was not great, and the restaurants have what should be better options for purchase; however I found they were too pricy for me personally. Good wine comes in all price categories and TRS definitely has a focus on the higher end wines. I have a very specific allergy and they were most helpful in offering me suitable options. I would not hesitate to return to TRS Coral. You actually do get treated royally there!

Probably the nicest resort we've visited. Ever.

TRS Coral, part of the Grand Palladium group in Costa Mujeres, was fantastic. Great pool, nice rooms, wonderful staff. excellent food. Fun atmosphere with a ton of choices of entertainment, dining, dancing, lounging, etc. We met friends from Indiana at this resort and they too said it was the nicest place they'd visited, and we have all travelled a fair bit! We liked this TRS Coral so much that we would definitely consider going again. Taking the boat on the lazy river to dinner at the Gran [... read more]d Palladium was a fun little extra touch. The show at CHIC Cabaret was well worth the small additional ticket price. Staff were, without exception, excellent. Five Stars across the board from us!!

Nice facilities, bad food!

This has to be one of the most pristine and beautiful resorts we have travelled too. The layout, décor and amenities from functionality to visual appeal are well thought out. It is evident that there is a lot of care put into maintaining the grounds and keeping the resort mostly bug-free. Our rooms were very well taken care of every day, and butlers were on-top of making reservations for us as a couple and friends who wanted to join us. Despite the glitz and glam of this resort, we will NOT RET [... read more]URN for the very reason of food. It was absolutely terrible - let me start with the presentation, which was phenomenal and made us feel like we were at a 5 star restaurant, but the let down came down to the quality of meat and ingredients, from the chicken to the beef and pork, we were always playing which mystery meat does this taste like ... it is clear that the meats were most definitely not fresh, and are either frozen or processed. The pastries were stale and dry. Most dishes were overly salted. If you wanted a safe and satisfying meal, seafood was always on point. The food is such an important part of our trip as we very much take advantage of not having to cook, clean and put away dishes, everything is waited on you and to have this aspect of the vacation fall very short of expectations was a really big let down. A week later, my stomach is still suffering from having to process the food we ate. The bar service across the hotel were more or less desirable, whether or not you tipped, the saving grace was pool-side service to order food from the stall. There are live musicians, but for those who are musically trained, sometimes they were awful, out of tune, or off key and couldn't wait until they were done their segment. We are used to receiving the quality and vibe of the Dominican Republic and this fell very short of what we expected from such a beautiful hotel. For the price of this hotel, we could've revisited one that we knew had great service, excellent food that included lobster at no extra charge, and just as stellar amenities. TRS Coral is no for us, and would likely not return to Mexico for an all-inclusive.

Full value property

The hotel, staff and experience were all as promised and top-notch. We had an incredibly relaxing time with lots to do (or not do) as we chose. The restaurants were excellent, the service impeccable. I especially appreciated the access to the Rafa Nadal tennis complex.

Very nice resort

Great beach (very long and wide with no venders) , fabulous rooms, amazing food including beach/pool snacks, incredible large well equipped gym, unbelievable spa and very good service. That said, it didn't have much of a Mexican cultural feel but more of a Las Vegas style feel.

Excellent resort

The pools were warm and clean. The staff were friendly and very accommodating. The food was excellent for an all-inclusive resort with a wide variety of options. We really enjoyed our stay and would recommend to others.

Quiet TRS Coral

Really Clean hotel, staff is very polite and happy. But too quiet at night not enough music and ambiance Nice restaurant but hard to reserve. Sometimes it’s close when u wanna go. Sometimes it’s open but full. Love the alcool and the food tough

Good resort

This was a nice place, well kept and helpful staff. Food was good in all the restaurants we went to. Very quiet around the pool on TRS side. Could play better more upbeat music at the pool. Have a little bit better activities other the water aerobics. Doesn’t need to be full on party but get volleyball going or some fun trivia.

Amazing resort. Great service.

The resort was stunning. Modern clean and great attention to detail. Everyone working there was very attentive and friendly. Our butler was on point always able to help. Had a junior swim up suite was amazing.

Modern, clean and fabulous!

TRS Coral was a truly amazing holiday for my partner and I. Everything was so modern and fresh- every space sparkling clean. I’ve never been to a resort that has literally ticked every box for my partner and I. Well worth the price!

Cosmetically appealing but lacking many things.

I start off with the positives of this resort. Everything from grounds to rooms are beautiful and appealing. Just a gorgeous place. Lobby is so welcoming and very clean as well. Staff goes above and beyond, and work so so hard for every guest. The beach was gorgeous and seaweed was picked up every morning. The negatives now and why we wont be back. The food at best is 4 star. Bad cuts and chewy beef which is always served rare unless ordered well done then ordered medium. All 4 of us had stom [... read more]ach issues on this vacation mine lasted 4 days which resulted in not being able to eat or drink what I would have preferred. This could be because they have their own water filtration system which the bottle and serve you in your rooms, I'm not sure. Two of us took dukoral before even and the other two go to cuba often and are fine. Somehow this resort twisted our tummies. Options for alcohol were great, all top shelf liqour, but they need mixologists that know how to make original drinks. Not sugar fueled fruit drinks. We expect more from a mexican resort rated a 5 star. We may be opting to go back to the fives azul by karisma next year since the food and drinks were exceptional or a cruise.

Wonderful resort

The TRS Coral Resort, which is annexed to the Grand Palladium on the Costa Mujeres in Mexico, is simply wonderful, luxurious, at the height of its 5 stars and even more. We loved our 10-day stay with a couple of friends. The meals are excellent, but just one thing, contrary to what people say, there are no lobsters at this resort, there is only lobster. The rooms are luxurious, we had a loft suite, with whirlpool bath on the balcony and it's a huge balcony. The Chic cabaret is worth a visit, the [... read more] shows are superb and the meal served is delicious. The staff at the restaurants, the pool, the beach, the reception, the bars, our butlers Kevin and Carlos, all are excellent and always work with a smile. They go to great lengths to satisfy you. The air conditioning stopped working in our room, it was repaired very quickly, you don't need to call 10 times. So in short, this hotel is sublime and worth its 5 stars on all levels.

Beautiful Resort

Staff are absolutely fabulous and go out of their way for you. Tip well!!! The rooms are amazing - issue you can't book your room of choice - I.e. swim up in the sun near pool - luck of draw and some room locations not ideal. Food presentation good but not hot. Avoid Mexican and Spanish restaurant completely. Beach beautiful - non motorized sports 30 minutes only or charged. Es Nui great for lunch. Resort is very quiet - we like livelier. The star show Chic absolutely fabulous.

Fabulous Resort

Just returned from our 1 week stay at the beautful TRS Coral resort. Absolutely loved it there Amazing room, staff was extremely friendly and the food and drink were A1. Will defineltey be returning.

Not a 5 star hotel

Let me start by saying this is a beautiful resort and that’s were it stops. We arrive late Saturday night and Sunday Morning we went book all of our dinner reservations with a butler and CHIC. We were offered 6 or 9:30 for dinner reservations and were told CHIC was booked. We were also told all the restaurants were booked for the next 3 weeks. So we took what we could get for the restaurants and the 1 st Butler didn’t even book CHIC. On Monday we had to see a new butler trying to get Chi [... read more]c tickets and we were told the same thing. The other couple that went with us went to see his butler and was basically told if we want a normal time for dinner and CHIC tickets we would have to pay him. So we did. The spa was included and after being hounded everyday by the people selling massages we were told we couldn’t get in unless we purchased a massage. All events were cancelled at trs because of weather so we were directed to the sister resort at the sports bar. There were kids running around the bar at 10-11 pm so we left. Also we were told at the sports bar that if we wanted premium alcohol we would have to pay for it. There is no buffet or coffee shop on site so again you have to travel to the sister hotel and deal with children. There were children on the adult side of the beach and no one asked them to leave so we left. We also had to pay the butler to have our fridge restocked. We had no towels in our room and took 4 calls and a trip to the front desk to finally get them. When you go on vacation it should be relaxing and shouldn’t be this hard to get things that were included in our package. This trip was not worth the money and more stressful trying to book and alway having to grease the butlers.

Beautiful Resort

We stayed in room 2346 (building 2 floor 3 room 46), a Loft Suite that faced the pool with a great view of the ocean. We would highly recommend a Loft over a Swim-up Suite as we spent our days at the pool or beach before heading to our room for a relaxing soak in the balcony tub before dinner. The service was excellent throughout the week at all the restaurants and bars we visited. The only reservation we made was for La Boheme just to be sure that we got in as it was our Anniversary. The staff  [... read more]are very friendly and helpful, the food is good to very good and you can get top shelf liquor on the TRS Coral part of the resort. We used room service once for lunch and once for dinner, it arrived about 5-10 minutes ahead of when we were told and was at a good temperature. There is no need for a private transfer as we were the only ones going so we went directly to the resort.

Luxury!!

Brand new resort. Amazing staff throughout the resort. Everyone greets you. Unlimited à la carte dinner options. Amazing rooms. Great pool. Really well thought out resort. Second to none spa. Stunning tennis facilities