Newish hotel

Centrally located near Prado and Park Central a short walk to old city. Unique pool overlooking harbour entrance and fort on opposite side. Good choices for breakfast buffet. Service was above standard but the hotel is showing signs of lax maintenance standards. Overall I'd give it almost 5

Just OK for a 5 star.

Room was great, clean with great ocean view. Although water pressure was an issue. Staff were super friendly and help full. Facilities are clean. In room coffee maker was awkward to use and produced weak coffee. Food was just so so in the main resturant. Has to send one meal back as it was served cold. Preferred to eat at local places in the city. Need more food selection in tapas bar. Quality and quantity in the breakfast buffet was excellent. Some of their systems are awkward , but t [... read more]hat may be a product of government controls ie no cash allowed. Unrelated to the hotel, but in Havana you are constantly harassed with people wanting to change money, buy drinks, buy tours etc. Not my first time there and it's not the same old Havana. The economy is bad and the people are getting desperate, but no evidence of crime. Now for the bad part. The return flight was delayed appox 4 hours but the outbound flight was delayed over 7 hours. Received a $20 food voucher but it should be more. I need to find out more about a possible claim.

Very fancy

This hotel is top of the line. The buffet breakfast is excellent and high quality. The pool is spectacular. The room was perfect. it is worth paying about 60 US per week extra to get an external view of the ocean. Hugh

Perfect Getaway

Our three night stay was made perfect by the wonderful staff and superb accommodations. The hotel location made sightseeing and absorbing the local culture and history a delightful experience. We would recommend this location to anyone.

Very happy with hotel after upgrade

Location was outstanding- centre of Havana good view of traffic and Spanish Fort Restaurants were outstanding - great food at North America prices Others facilities not used Friendly staff helpful Great walks out of hotel

Best hotel in Cuba!

Extraordinary service from all staff and exceptional quality of facilities, rooms and food make this the best hotel experience I've had in over 15 years of travel to Cuba. The General Manager, Alejandro, Food and Beverage Managers Pedro and Sonia, and all of their associates made me feel welcomed and pampered. The breakfast buffet is the best I've experienced in years! The pool deck and bar on the sixth floor provide a magical view of the harbour and the Castille de Morro. It's like a scene fro [... read more]m a movie! I highly recommend this property to anyone visiting Havana!

A Worthwhile View

The hotel is central of most major tourist attractions and restaurants. The best feature of the hotel is the 6th floor view from the infinity pool area which faces the El Morro castle. Sunrise from this hotel is an attraction of its own. The facility is about a year old so everything is new and pristine. The hotel is on the higher tier of cost, but worth the stay.