Beautiful Resort

Impressive Hotel for sure, beautiful green vegetation with many pool options. Everything is within walking distance including the beach. The food at the buffet and à la carte was ok, we were just not lucky with the Italian restaurant, the food was really bad. We enjoyed the shows, especially the great Michael Jackson concert. Most staff could use a little bit of training to improve on their professionalism. They couldn’t be bothered, it was as if they just didn’t want to be there. The maid [... read more]s were extremely loud. It was not easy to sleep in, which is what most of us like to do when we are on vacation. We were lucky to have Joel as our concierge, he was very helpful and very prompt in responding to our questions and needs. Our welcoming committee did not give a good first impression. A gentleman nicknamed Macgyver took us to a corner and asked us intrusive questions, including what we did for a living. He also talked down on the airline that brought us to Punta Cana. We found all that to be very unprofessional. Overall, we enjoyed our 7 day stay. If only the staff could be a bit more cheerful.

Impressive Premium Punta Cana

We had no issues at this Resort. Our rooms were clean. The staff was friendly. Our food was great especially the filet mignon at The Grill. Lots of loungers available. We seen the Queen Show and Circus Show and thought they were great. The Coffee Shop is a really nice touch as we went there every morning.

Good Resort for groups or want quiet

The Premium, Impressive Resort was very nice and updated. Room was great and Butler Mr Robinson was amazing and made sure we had everything we needed during our stay and even set up all of our a’lacart dinners. The down fall was most of the staff only speak Spanish and not engaging with few smiles on their faces which doesn’t not help the experience. The food was OK but got food poisoning my second day so my first week was a right off, the second week was OK. There was very little seafood wh [... read more]ich was very disappointing as that is what I love about traveling to south islands. The resort advertised snorkelling, Kayaking and water sports, but he were none to be seen. I picked the resort because the pics showed reefs and snorkeling off resort but when we saw the beach it’s all roped off 50m from shore with bouys and it kept all the silt sand in the water which made the water very murky which makes it not possible to snorkel. The beach was OK if you just want to play in the water but there are only some on the beach until 10 AM after the sun went behind the trees so you had to go to the pool. If you want quiet and read a book or go with the group of friends this resort is for you. I would give the resort a 9 for rooms and cleanliness, 4 for the people, 5 for food as it was very Americanized and no culturized food and 5 for the beach.

A bit disappointed

I recently travelled to Dominican and we stated impressive premium Punta Cana. I give this place a three star because our AC in our room did not work. Neither did our family friends room AC work. The pool had damage on the floor with ropes around it in the premium section. There were no snacks in the room. The buffets had no bacon for breakfast and their salads and food had flies on it especially at the snack bar. The people that work there were truly amazing. The entertainment was OK after thre [... read more]e days me and my family were bored. There were no elevators in my resort area. There were no bananas at the bar to mix drinks and they were always running out of things ketchup was a Luxury. This is one of the resorts that I will not be returning to.

Good, Bad and Bad

Lets begin by confirming what a lot of other reviews have said. This is not a 4.5 star resort. The resort is getting a little long in the tooth but it is very clean and very well taken care of. The grounds and gardening were top notch. It was nice to just walk around and enjoy the grounds themselves. The location is close to the airport and sits right on a very well taken care of beautiful part of El Cortecito Beach. There was virtually no seaweed, it was always cleaned. The only time the premiu [... read more]m beach was dirty was when ignorant tourists left their garbage for the diligent staff to clean. We had no problems with check in other than being assigned to a construction view room in an old building (28). Stay away from this building. Our thermostat, television and toilet were broken. The ceiling fan was very noisy and looked like is was about to fall off. We were also missing a chair inside and out as well as drinking glasses. Overall, these rooms are old, tired and ultimately, not the Tropical View room we paid for. After a little visit to the front desk the next morning (with some prodding) they were able to provide us with the premium tropical view we had paid for but not until the following day (day 3 of our vacation). Paying extra as a premium guest this never should have been an issue. We were set up in building 23 which was great and directly connected to the premium lounge and buffet. The service at the premium buffet was exceptional. There was an issue we had with a particular lady at reception who's name began with an "F" who wears glasses so she can look down her nose at you. She was absolutely terrible, I don't think I saw her smile once during our whole vacation and we dreaded having to deal with her. As forward facing staff she needs to be trained on customer service. We were set up with our Butler Ricardo on day one who was REALLY good at his job. He helped us with one thing or another, every day. Every morning he contacted us to see if we needed anything and he let us know when he was leaving every night and made sure we had everything we needed to make our stay great. He was even there for us if we needed him late at night. For my Wife's Birthday he did an amazing job making our room extra special. She was very happy. I am 100% sure our stay would have been vastly different had we not had Ricardo. He is an asset to this hotel. Service resort wide was really good and this made up for most of the other shortcomings. The spa staff were really really great as well. My wife said that Martha provided the BEST massage she has ever had. Now the food... if you enjoy food in any way shape or form this resort is not for you. While there was lots of food to eat it was almost never hot. The main buffet had the best food which is kind of sad considering all of the other specialty restaurants on site. The opportunity was there to provide great food but it was never executed. I will also, unfortunately have to add myself to the list of people who got food poisoning from the Italian restaurant. This particular brand of food poisoning had me out of commission for 3 days. Beyond those 3 days I was VERY tentative to eat any other food. It was shameful that this food was served to me and all of the others who got sick. I lost 3 full days of my hard earned vacation. If the hotel itself gets this far into my review please note that I am a classically trained chef who could help you out with all of your food issues. Please also note if you are a coffee lover you will be hard pressed to find any, other than at breakfast. No coffee or tea after any meal. Otherwise you'd have to walk all the way over the the Cafe located off the main lobby. Please also note it closes at 10pm. I also have to mention that our last day was a bit of a $hit show. If you have a late afternoon or evening flight and want to make the most of your last day, you can make a reservation for a changeroom at the spa for $10.00 each which includes, shower, locker, bathroom and changeroom. Check out is at 11am - no exceptions and they require that you hand it your towel cards at that time and will not let you hand them in before you leave the hotel at the end of the day. Despite the fact that we paid thousands of dollars for our trip, they were very concerned that we were going to take their cheap towels with us or worse off, their towel cards! Imagine how amazed my family and friends would have been to see the cheap ass towels I brought home with me from Dominican or an incredible towel card. I mean come on, they wanted me to put a $60.00 deposit on the towels we were going to be using for an additional 2 hours. I spent over an hour and a half, on my last day, walking from the beach to the front desk numerous times to deal with TOWELS. We decided to try something other than a Dreams resort with this one but have learned the hard way that we should have stayed with Dreams. This resort could learn a lot from the Dreams chain. All in all we would not go back to this resort.

Great resort!

Had a wonderful couple of weeks at this gorgeous lush resort. Great selection of restaurants and bars. Not a 5 star but with a few changes and room updates it could be. We wouldn't hesitate to cone back if the price was right but not the best resort in Punta Cana.

Impressive Premium Beautiful and clean resort

Beautiful and clean. Entertainment staff especially Raiza, were great and tried to get everyone involved. Premium bartender Juan was amazing and lots of fun. Lots of food. Pools, beach and the whole resort is very clean.

It s a beautiful resort

The food a la carte was exceptional . Buffets were good. Room service was ok .. it’s a busy place , people are kind and helpful .. on one evening there was a putrid ( sewer smell ALL EVENING ) and with the heat it made it even more strong ..no explanation for that ..

Beautiful resort

Excellent food, staff were amazing! Butler / concierge never reached out moved, very disappointed with Ernesto! Beach was very dirty on the first morning and then cleaner. Pools were great! Activities were good. Nonetheless we had an amazing vacation ?

Nice Resort, Beautiful Beach

We travelled in late April to this lovely resort. The rooms were bright and clean. The resort was quiet on the Premium side with lots of space on the beach and by the pools, exactly what we were looking for. If you’re looking for more of a party atmosphere you can go to the other side of the resort. The beach is fantastic and there is a barrier around the swimming area that helps keep the seaweed out. Drinks and food in the Diamond Lounge were lovely and the staff was very attentive. My bigges [... read more]t complaint about this resort was the a La carte restaurants. As premium guests we were supposed to have unlimited a La cartes and priority booking. When we arrived the booking desk was closed so we returned the next day only to be told there was no availability for the rest of the week. This was Thursday. They told us to return Sunday. My husband went to the desk when it opened at eight AM and waited in line for two hours only to be told once more that everything was booked up. We did manage to eat at the Japanese and the Mediterranean because we asked the hostess at the door if they could fit us in. Butler service is also supposed to be included but apparently you have to request it because we didn’t see a butler until we asked the concierge. No robes and slippers were in the room either. Just a word of warning, there are three people sitting at a desk beside the check in desk. One of them will tell you he is your concierge for the week and he has arranged a special breakfast for you the next day. Turns out it’s a sales pitch for a vacation club. The lady was quite rude when we were not interested in buying so don’t waste your precious vacation time talking to them.

Just “Good”.

Grounds are clean and well kept. Food is okay, nothing fabulous. A La cartes are okay. Not a lot of entertainment around the pools. Only a handful of umbrellas around the pools and the Premium Pool had none. Never saw our supposed “butler”. Left $ for the maid and saw nothing extra or anything fancy. Premium was a waste of $. Beach was well Kept.

Great hotel, but the staff could be better

The buildings and beach were beautiful! But I found the staff to be lacking! Been to Bavaro Princess 2 times and the service there was great. I felt the service at impressive to be not so impressive. Some staff were great but most waiters and reservation takers could care less.

Not a 5 star resort

The pools were not good the restaurants were terrible and we couldn't get a reservation at all to go to the a la carte restaurants and the staff was rude and did not care to help at all. Out air transat rep asked us if we had any issues to reach out to him which we did multiple times and he did nothing and never even responded to our issues. Worst trip we have ever had.

Excellent

The hotel was great. Rooms were large with double shower. Very clean and the staff were very nice. I am a Cuba person so the beach is unfortunately nothing compared to Cuba but it was cleaned daily. Food was good amd a good variety

Amazing!!!

We arrived at this resort a day after Hurricane Fiona. It was amazing that the resort was already cleaned from the debris. We were able to use the pool right in front of our room. They tried their best to open alacarte restaurants. We were able to get reservations for the Japanese and steakhouse which were both great. Staff was friendly expecially Luisa from the spa/massage. She is a good massage therapist. Buffet was also good. Our room facing the pool was spacious had a double shower a [... read more]nd sink in the bathroom. Perfect for a couple or with small children.

Impressive Premium

There are a lot of amenities and activities. It is a huge resort with many paths to get where you want to go or just want to go for a walk. The pools are clean and the beach is as well. There are a few specialty restaurants besides the buffet.

Could be Great

I'm gonna break it down for you all: Check-In: Check-in was a bit disorganized - they didn't have our reservation at first, but they eventually found it. Our booking agent had requested one big bed and I had emailed 3 times requesting it over 2 months before, but they could only put us in 2 separate beds which we pushed together. That was ok, considering the hotel was 100% capacity. The issue was that I had to beg to get into the room an hour after check-in time (5 pm). Luckily we were keepi [... read more]ng busy drinking mojitos in the pool while waiting so it wasn't that bad! The Room: We had a pool view room and it is very large. Two showers and two sinks and inside has two queen beds and a big sofa bed, and a table with two chairs—lots of space for clothes and stuff. The room stinks, though, like mould and mildew. You get used to it after a while, but it shouldn't smell like that. The balcony is large and had a view over the pool where we sat and enjoyed most nights! The Food and Drinks: The food in the buffet is almost un-eatable. We got very sick the second night and had our fantastic butler Wilnier book the ala carte restaurants for us the remaining nights, or we just ate at the premium lounge. On the Grill is the best ala carte restaurant! Book your breakfast at Villa Magna for a beautiful view and a nice ala carte selection. The drinks were pretty good; you could get sky vodka and Tanqueray gin. The premium lounge had a bloody mary, and a mimosa serve yourself corner! That was fun and convenient. Premium guests also have access to room service which includes a short menu of chicken fingers, fries, sandwiches, quesadillas, and some other minor things. That's a nice touch! There is also a pizza bar near the pool and beach which is open until 3 AM and the pizza is actually quite good! The service: The service is absolutely 0 out of 5 stars EXCEPT for our butler, Wilnier. In the premium side, you are supposed to be assigned a butler and ours was named Wilnier. When we checked in he found us and gave us his what's app number and was always available to help us out, very friendly, and always took care of us. He said good morning every day and came and had a chat with us each morning while he was doing his rounds. Without Wilnier I don't think we saw a single staff member smile once. We had to flash money to even get service to look at us. Most times if you wanted a drink or anything it felt like you were disturbing the staff and they were going to kill you if you asked for anything! Although the bartender at the Tiki bar made great drinks and was friendly after a couple of days of tips $$$. The server Victor in the On the Grill restaurant and Julio were both fun as well. The staff definitely need some training on service standards and needs to be held accountable because it was atrocious. The grounds: The resort is absolutely stunning, you can walk around and be in awe at the beautiful gardens and minor pathways throughout the resort. Definitely breathtaking. The beach is well kept and has lots of space and different areas to lounge! Towels were always available and ready to go for the pool or beach, which is excellent! This resort could be a 5 star but falls VERY short on service and food in some areas. If the staff attitudes were better, I believe everything else would fall into place. Oh yeah, someone should maybe clean the air conditioning vents in building 23 as well :) It might be mouldy or dirty inside! Thanks to Wilnier again for saving our vacation. Someone promote this man so he can teach everyone how to behave in the service industry!

Amazing resort!

This resort was amazing! The people, the food ! Covid protocol was fantastic! This resort was so clean ! I have already recommended this resort to friends and 2 have booked already! There is really nothing I can complain about, the check in went great, got to our rooms quickly which were amazing! This is a fantastic resort and I would recommend it to anyone who asks! Definitely would return!

Don't Waste Your Money- 7th time to Punta Cana-1st time Disappointed

First let me start by saying we have never complained before at any resort but feel this one needs a review. Here is the good about the resort. 1. Grounds are very nice, beach is awesome, there is a couple of awesome bar tenders Juan at the swim up pool and Alberto at beach bar. Both were amazing at their jobs. There are many good staff there but most are overworked. Now for the bad. It started when we got on the bus. Only 6 people were on the small bus so the transfer should have been quick bu [... read more]t it wasn't. All 6 of the passengers were on the bus quickly but we waited for over an hour for a guy to jump on so that we could leave. ( all the other big buses left long before us). We were told that we were waiting for a Transat representative but when the guy got on, he was a friend ,we just drop him off at a bus stop about 10 minutes away. When we arrived at the resort we were over an hour late. Check in was terrible, they were trying to upsell people to Impressive Premium (from the Impressive Punta Cana), a pool view or ocean view rooms for $100. per/couple which by the time we got checked in we really didn't get what we had paid for. (We could see a corner of the pool but really did not get what we expected and we paid MORE upfront when we booked. Check in took till after 5 to get a room. Should have been in at the latest by 3pm. Language was a huge barrier. The room was large but never had towels or toilet paper and was not clean at all, bed was like sleeping on logs. We keep the room very neat to make it super easy for the maid, plus tip every day and didn't really get good service. (Not enough staff and they are way over worked).The food was absolutely gross. Never hot even in the Al-a-carts. Its like the restaurants cook everything ahead for fast turn over. Buffet was always cold, nothing hot at all. The pools were dirty which could be cleaned up very easily. Mold, hair scum line all around the pools. We talked to many people and they all felt the same as we did and were all disappointed in the resort. Honestly, this really should not be classified as a 41/2 star resort, it should be classified only as a 3 star and we are disappointed that Air Transat is the tour operator of this resort and advertised it as a 41/2 star. In closing we love Punta Cana but not this resort. We would not recommend this resort and when talking to other guest we have all came to the same conclusion that the problem is a management problem and really could be fixed quite simple if management spent some time addressing the problems rather then telling guests it is full and they can't do anything about it and if you're not happy just leave. Honestly they just don't care. They are counting on people wanting to travel and that it will fill up anyways. They shoundnt be counting on RETURNING guests. WOULD NEVER RECOMMEND THIS HOTEL. Very disappointed.

Nice property, friendly staff

Wifi was always either down or constantly dropping out, no business centre, so we had to sit in the lobby to fill out all our paperwork on our phones with sketchy wifi. Food was ok, our lobby cafeteria served the same thing everyday, lots of seafood, breads and desserts. Staff were friendly, rooms where clean and spacious. Towels where hard to come by some days. Beach was beautiful. Communication was terrible, two people in our group missed the bus to the airport because nobody at the front des [... read more]k knew when it was coming