Very Good Value

We were led to believe the resort was recently renovated. It may have been but the areas of the resort we had access to have not been renovated for quite a while. There are far too many restaurants, bars, pools, beach area, etc... that you do not have access to unless you are Impressive Premium. It is a good resort and the staff were amazing but it is a 3.5 star if you take the overall experience into account.

Beautiful Resort

This resort is a proven winner. It has everything needed for a fun packed, yet restful vacation. The rooms are clean; the mattresses are comfortable with the exception of the pillows; they are too hard. The buffet serves an immense variety of food for all tastes and ages. But there is not only the main buffet, but there are also mini buffets near the pools and beach that serve pizza, tacos, etc. Plus, there are 4 alla carte restaurants to choose from. The personnel are very caring, polite and p [... read more]atient. They tend to you like royalty. If you so wish to participate in any of the many day and evening activities, the chose is yours or you can simply relax on a beautiful palm tree beach. The beach goes for miles. On site you will find all the information for off-site tours, and they are well priced. We did the Catamaran tour to Soana Island and would definitely recommend it. I will not hesitate to recommend the Impressive Punta Cana to any of my friends.

Very mid

room leaked moldy water from the roof. Resort staff didn’t speak much English. Got there on the first day and tried to make reservations right away but everything was booked. Paid for an all inclusive vacation and couldn’t eat and more than half the restaurants. Beach was also dirty. Not satisfied

Loved this vacation

The resort is beautiful and clean. There is always something going on, either in the pool, on the beach or at the lobby. The staff here work very hard to make sure you are having a good time. They are wonderful. Sometimes the line up a the bars are a bit long and could use a little more staff but your on vacation so not really in a hurry. I give the resort 5 stars and i would definitely go back.

Impressive punta cana

Spent a week at this wonderful resort. Very clean - the rooms the grounds all public washrooms well kept. The staff were absolutely great. With a group of 10, we were called the "Famalia", our dining tables were put together when they saw us coming. It almost like the staff were fighting over who was going to take care of us. Any issues or minor problems were dealt with right away. Our bar staff were awesome especially Freddie at the beach bar and Victor at the lobby bar. There was entertainment [... read more] throughout the week all day that accommodated all ages. I cannot rave enough about this resort. Would definitely go back in a heart beat. Most of all Melanie Laraque was absolutely a pleasure to deal with ftom beginning to end

Resort was just OK

The buffet was ok. The A la carts were ok. The room could have been cleaner (bathroom) The pool was dirty and had lots of mould on the walls. Francois at the buffet was awesome and so was Wanda at the pool bar. All and all the was just an average resort. I would however not go back or recommend it to any of my friends.

Okay

They need to work on their check-in process. We were a group of 26 and it took almost 2 hours to check us in. There was inconsistent information shared to us from the person who greeted us at the entrance and the front desk person doing the check-in. Our 90 yr old grandma was given a room so far away from the buffet and lobby. Getting rooms changed etc was a nightmare because again inconsistencies between information from one front desk person to the next. Room cleanliness was okay and food okay [... read more] Room for improvement.

Definitely Not Impressive

The beach was very nice and Will at the concierge desk was above and beyond helpful. That was pretty much it. - Check in was extremely inconvenient as a result of miscommunication. Reception staff were not willing to work around the miscommunication which resulted in a 3 hr check in process for our group of 25. That doesn’t go well after everyone is tired, hungry and just looking to rest. - the room was ok. Hot Water outages every day from 5-8PM. Room service cleaned well the first day. Days [... read more] after that sheets were barely made, washroom was not cleaned. Overall the rooms got gross through the course of 7 days. - Tapas and Pizza restaurant never cooked their burgers. I ate one first day, had food poisoning for the next 2 days. I checked another burger and it was raw meat inside. The buffet restaurant was ok. Flies everywhere, however after I got food poisoning I was hesitant of the rest of the food at the resort. - resort staff all speak Spanish. So it was difficult to communicate. Especially at the reception. There would be one or two receptionist that spoke English, which meant that we always had to wait for those two to be available to help us. Overall majority of the staff lack in skill resulting in inefficient way to run a resort and increased frustration for travellers.

Impressive Punta Cana

Resort is very nice. Have no complaints, the staff were very nice especially, our sever Robinson was a sweetheart. He made my 60th birthday special. They sang happy birthday and brought me a little treat with candles. The buffet is your typical buffet, always could find something to eat. The restaurants, Italian, steakhouse and Japanese were very good. Older resort but very clean.

Great resort

We loved this resort. Great service, great food at the buffet with a variety of options, great entertainment! Pools and beach area are great as well. Would highly recommend. Coffee shop by the lobby is really good with excellent iced coffees.

Very clean

We wish the whole getting to the hotel process went better. We spend 1hr in customs in line getting pushed by other vacationers then 1hr to get onto the bus to get to the hotel. There was one very poor, small sign on a table and no one to direct us to where the bus was. So much confusion with BD staff and us because they seemed to be helping everyone else but us and they didn't know where to send us. They next couple that came on the bus were just as unimpressed as us. At the hotel no one reall [... read more]y welcomed us in and stood in another line to check in. Our friends got sent to a room that presently had people in it so had to wait for another room. Was not a good first impression with Trip centrals organization. At the hotel the groundsman, waitresses, waiters, pool/beach and housekeeping staff kept their areas very clean. Constantly picking up dishes, garbage and fallen leaves/debris. I saw the bathrooms being cleaned on multiple occasions. I did feel rushed when in the restaurants and at th buffet. As soon as you were done we had to get out or have staff standing watching you finish your meal or try to anyways. The wait staff at the buffet to seat you were good and always remembered our group and offered us drinks right away. So did the ladies in the coffee shop, they were always happy and quick to get us caffeine.That being said the food at the Mexican and Japanese restaurant was sooooo good. The snack bar was a let down though due to only serving pizza and had hotdogs sometimes. Would have been nice to have more of a variety to choose from and better hours in the morning. If you missed breakfast you had to wait for a bit to get any food and you might get cold hotdogs. There were lots of activities to get involved in and staff who were entertaining to watch and get you into the mood, even at the disco they would be in there dancing with eachother and whoever wanted to, showing off their moves. The night entertainment was fun to watch and had some really talented people to see. They did have vendors on more than one occasion that wanted you to purchase things from them but we're quite pushy at times and were everywhere so unable to avoid which was kind of annoying. Overall for the price it was good but I wouldn't expect anything spectacular if that's what you are looking for. P.S. bring your patience to check-in you may or may not end up looking for another room or walk in on someone in their room. Not many staff spoke or understood English so study your Spanish before you go, unless you speak French you will be ok. Also if you don't like to hang out in the sun all day it will be hard to get an umbrella or shade by the beach, they could have more umbrellas by the pool. Just stay in the water.

Beautiful resort

Overall, this resort met most of our expectations, the grounds were maintained immaculately, the pool areas were clean and there was plenty of security everywhere on site, Unfortunately, the room we were assigned had an inoperable tv, and the mattress was hard as a board . As a result we were upgraded the following day to a premium room, at no additional charge, which was far better . Other than that , the food was batter than expected , and the evening entertainment was varied and exceeded  [... read more]our expectations. The beach was also well maintained, although the staff had a full time job dealing with the seaweed issue that has become a perennial problem in many areas throughout the Caribbean. This was our second visit to the Impressive Punta Cana , and we will be likely to visit again in the future, although we will choose the Impressive Premium next time , from the start

Good for the money

The grounds were beautiful, the food was good. Checking in was a nightmare. They wouldn't check us in before 3:05 pm on the dot and then two of our friends had to wait another 45 minutes to get their room. Didn't matter if your room was ready or not you did not get your room until 3:05 PM. They really lack bars and staffing at the bars. Lobby bar in the evening was the only bar and it was crowded all the time and difficult to get a drink. The theatre bar opened at 9:30 pm every night but t [... read more]hey weren't a full functioning bar but they had everything to be a fully functioning bar. Instead they set up a make shift little bar outside the lobby/theatre. Drinks weren't very good there either. Beach bar was lined up like crazy. 15-20 minutes to get a drink at times. You just don't want to be wasting your time waiting for drinks on your vacation. The beach was very nice but crowded. Rooms were nice and clean but small. My only advice would be if you were thinking about this resort, just book Impressive Premium and save yourself the headache. They have their own lobby for check in, own bars, own pool and pool bars, own buffet, larger rooms and own space on the beach with shaded beds. If we had went premium to begin with I think our holiday would have been absolutely perfect with no complaints. Japanese restaurant was really good. Snack bar food was good. They didn't open until 10:30 pm. Same for the beach bar so it was hard to even get a drink of water unless you went into the lobby. So do yourself a favor and just book PREMIUM! |We had a good time with good friends and nothing about the above ruined our holiday at all. We would go back and book PREMIUM.

Beautiful resort.

The grounds are well kept and very tropical. Impressive Premium was worth the upgrade. Butlers and bartenders were great. Restaurants were great. Buffet was not as good as the restaurants. Food was not that hot.

The resort ALMOST lives up to its name

This resort is lush, intelligently thought out, has a great buffet with lots of choice, diverse dining options, a quiet pool for those who don't want noise and lots of people, a lovely beach with palm trees for shade, amusing entertainment and a massive lobby in the entrance and a disco. My ONLY big complaint is the Front Desk. The check-in was slow and a nightmare. Guest services are not overly friendly unlike the rest of the staff. Check-in should of taken half the time and when I inquired as  [... read more]to where my room was located (its a large property) I was rudely told to look at the map in my check-in envelope.

Not Impressive Punta Cana

Jan 17, 2023 We visited this resort for our 40th anniversary. Positive, beautiful ocean, bell service people were nice, grounds are well kept. Negative the resort staff was rude, they are lacking customer service, and some were dishonest, which was very disappointing. January 17, 2023 Upon arrival at the resort, there was a long wait at reception, it was because all four staff at the front desk was attending to the same guest, trying to upsell the guest the premium upgrade.  [... read more]When it was our turn, we were also offered an upgrade to premium for $450.00 US, which we agreed to purchase. The upgrade included an ocean-view room with a jacuzzi, room service, premium drinks, a Nespresso coffee machine in the room, a fully stocked bar, butler service, premium drinks, spa hydrotherapy, etc. When we arrived in the room, it was an ocean view room on the 2nd floor, room 12216, beautiful, if you watch only to the left side, and ignore a big mountain of seaweed and garbage, stored outside the room, on the beach, which was an eyesore. The butler service was never available, however, on the 6th day of our 7-day vacation we got a note from the butler, introducing himself, his name was Oskar, and provided us with a phone number, Oskar was not available at any time during our stay at this resort. The jacuzzi in the room was old, dated, and dirty; the shower doors were not closing and dragging on the tile, causing water to spill out of the shower; the bar fridge had two water, one sprite, and one coke, this was considered a fully stocked bar fridge; there was an old dated coffee maker, no coffee available; bedding was not of premium quality of, the duvet was flat, old and hard, it was placed between two flat sheets ( not a duvet cover)which were very uncomfortable, the bed sheets kept falling off making it very uncomfortable to sleep, the ac unit was vibrating and very loud making it difficult to sleep, there wasn't any towel hook or robe hook in the bathroom, to hang clothes/towels, the bathrobe pocket was ripped and old, the lamp in the room was missing the light bulb, bathroom supplies appeared half empty looked like a leftover from a previous guest. The morning after we arrived, I ordered breakfast from room service, and I was told that breakfast would arrive in 40 minutes, food never arrived, call premium customer service and he said he was going to check to see what happened, and he left me on hold for approximately 30 minutes, I hang up and I tried to call back no one picked up the phone, I call the front desk and they transfer me to a number that never picked up received a callback. The issues during our stay were ignored and never looked at or even acknowledged, even though I contacted everyone possible. All we got was a runaround or ignored. We visited the premium customer service at the lounge to inform them about the room, we explained and the staff just looked at us with disgust and had us feel belittled for requesting what paid for, she then call the front reception and give me the phone, when I spoke to the receptionist he said I need to speak to the premium desk in the lounge, I explained that I at the premium desk and the lady here is just giving us a runaround, they both went back and forth and wasting our time. I also contacted customerservice@impressiveresorts.com, on January 19 & 20, 2023, but they did not respond. On January 21, 2023, from around 1 pm to 3 pm I was on the beach, I could hear trucks and tractors working on the beach, they were removing the seaweed. The removal of the rutted seaweed causes the entire area to smell like a sewer, and the air felt polluted I immediately started coughing, and my chest felt stuffy and unable to breathe freely, it then triggered an asthma attack. I was sick for the rest of my trip. I started to feel worse overnight. I decided to visit the doctor's office at the resort on the 22nd, because, of the fever, sore throat, and wheezing in my chest. I explained to the doctor that the cough started on the beach, when the seaweed was being removed, the cough did not stop, it triggered my asthma and I felt very ill. Dr. Carlos, recommend a Covid test which was completed and came back negative. He then prescribed some allergy medicine and cough medicine. I am back in Toronto, and still sick from the contamination from all the airborne bacteria, mold, and germs from the removal of the rotting seaweed from the beach. At the resort, It was very difficult to eat because I have a severe seafood allergy. The staff didn't speak or understand English and the label was not very clear. I did not feel safe in the buffet because food could be easily contaminated. In the gift shop, attendant Jasmeiry is very dishonest she entered a price in the debit machine and showed me a lower price, and then when I look at my receipt it was 4 times more. Please pay attention to your purchases, and make sure it is correct, ask to see how much they charge. I ask Jasmeiry how much for a bottle of Black Lable, and she said $15. US, I was surprised that it was so cheap, so I ask again and Jasmeiry said $15.US., so I thought it was a great deal, so I took two bottles, and she punched into the machine $1702.50 which is $30 US, and showed it to me in pesos, keyed it into the debit machine, but when I looked at my charges it was 4800.00 pesos. When the transaction was completed I was charged 84.58 US, not $30.00 US. Very dishonest staff, scam, and ripoff. I believe that some of the locals in Dominican Republic take advantage of foreign visitors, every chance the get. We had to get medication in the pharmacy next to the resort and they chose to overcharge for the medication too. We were told by the doctor it was just 5 tablets and should be between 2 to 3 US, and the person said it was $8.00. Please be aware!

Beautiful resort, terrible service

The resort grounds were beautiful and very well kept. I think the gardeners were the only hard workers there. We upgraded to premium upon arrival which didn’t get us any better service or amenities. Our safe didn’t work, we waited an hour before someone came. The battery in it died everyday, we called and waited and waited. Ran out of toilet paper, we called because we couldn’t find a maid…3 hours later and still no one showed up. We weren’t the only ones complaining about the serv [... read more]ice. Any one we talked to were trying to leave earlier then supposed to. We were as well. We were sad watching people leave because we knew we had to endure another few days before we could go home. The Air Transat rep at the resort was useless or you couldn’t find him. Good thing I had the app

It was fun!

We really enjoyed our stay at Impressive Punta Cana! Everything was very clean, the grounds were beautiful and the staff were kind & accommodating. We also enjoyed the food and were impressed with the variety on offer. The beach is gorgeous. We didn't have any trouble finding beach chairs and appreciated the the conveniently located bars ;) We ended up upgrading to Premium (thank you Argenis!) and, while the room was almost identical to the original, the view was 100x better. Thank you Ra [... read more]chel, for coordinating this trip for us!

Would not recommend

I would absolutely not recommend this resort. From the get go it was not impressive. When checking in they try to sell you the upgrade to Impressive Premium. We ended up upgrading which was a complete waste of money. The upgrade included a personal butler, unlimited room service, premium liquor and access to all the grounds. We tried to get a butler assigned to us 3 times without success. They kept saying that the butler would communicate with us through WATSAPP which we did not have and d [... read more]id not wish to communicate through this app but then reassured that he would call our room with our a la carte reservations. I ended up reserving the a la cartes myself and the butler never communicated with us. Room service ends at 10pm which is useless! and premium alcohol was not premium and if you wanted wine that was displayed on the shelf at the premium lounge you had to pay 90$ American for a bottle of wine that I can bye in Canada for 20$ Canadian. The service was horrible, the food in the buffet as well as the a la cartes was beyond subpar and I am far from being picky. The grounds were nice but the pools were very dirty. There was algae growing all around the walls of the pools. I have never seen this in all of my years of travel. The rooms were ok, nothing fancy but I never chose a resort by the rooms, rooms are for sleeping. The cleaning staff did a good job except that they did not exchange the towels every day. I had a towel that was clearly soiled that I left on the floor to indicate that it needed to be exchanged and it stayed there for 2 days. The mini fridge was not restacked daily. We had to call for beer as well as water and after a couple days we just gave up. From what I experienced this resort does not have the facilities for the capacity allowed to book. They were extremely short staffed and the language barrier was awful. Trust me, I never complain as I am a tourist in their country, I don't expect them to know my language but the people working the desk and answering the phone should have some understanding of the universal language. To rate this resort as a 4 and 4+ is crazy. This resort is closer to a 3 star, I wouldn't even rank it a 3+. I am very well travelled, I'm not one to criticize or find fault in anything but this resort was not at all what it portrayed to be.

We will not be returning to Impressive Resort & Spa!

We went twice last winter when the new owners were in the process of taking over Impressive Resort & Spa and we had the most wonderful vacation possible. Everything was perfect including the resort grounds, service, room and food. As a result, it was our favourite resort in Punta Cana and we couldn’t wait to return until this year when we had just returned from our 14 day winter vacation experience. We asked ourselves: What has happened to our favourite resort to ruin our experience? What i [... read more]t was was the food and service...the new owners had noticeably cutback staff as there were long lineups at the bars, many broken chairs at the beach and the quality of food at times was even better in Cuba. Everything else was just as good as last year but because of the poor service and food quality we will be vacationing elsewhere in Punta Cana.