Exceptional Service, and Horel

Hyatt Zilara is exceptionally clean and well kept. The staff go out of their way to make your stay as pleasurable as possible. The food at the buffet and restaurants is above average for an all inclusive. The beach is white sand and their are tons of beach chairs available. This hotel is definitely the best of the best.

Very clean resort

This resort was extremely clean. Never seen one bug which is surprising due to the extremely hot and humid climate. Staff was very friendly and welcoming. In particular Patricio from the Waves restaurant went out of his way to make sure our holiday was enjoyable. At the pool, the servers were very accomadating especially Solanji, she was always greeting us with a smile. The only complaint was the decaf coffee at the buffet was INSTANT COFFEE and since I cant drink caffeinated coffee, I had t [... read more]o drink water or juice. They need to brew decaf in the morning. We had to go to the lobby after eating to get a decaf coffee which was delicious but it would have been nice to drink coffee WITH breakfast. All in all it was a good holiday!

Best so far

An excellent week with great beach and best food so far in the many resorts I’ve been to. Minor glitch was handled quickly and appropriately. Easily met many new acquaintances from all over the US. Staff was unbelievably friendly and helpful.

Beautiful resort.

Lovely rooms with a large balcony and lots of storage. Beds were comfortable but pillows could use to be replaced. Food was excellent and beautifully presented. Lots of choice for restaurants. Buffet was terrific but only open for breakfast and lunch and for dinner it shifted over to the family side (ziva) which was noisy and really catered to kids. Most of the entertainment was shared with the ziva side. Nightly shows were at the theatre in between the two hotels. Not much entertainment  [... read more]on the Zilara side. The beach is gorgeous and huge. The water is calm as there appears to be a break wall further out.

First Class

Everything about this resort was awesome. The atmosphere with oool staff, bartenders and security is friendly and relaxed. The little hand gesture covering their hearts that says ‘thank you for coming here’ was a nice touch. They are schooling their cooks and some restaurant staff so minor hiccups occurred but were corrected once discussed. Awesome!

Good resort

The staff was excellent. Always had a smile and wanted to please you. The hotel itself had some issues in the rooms. The door to the bathroom did not work despite being fixed once and the rain shower was iffy. The good was good but not great. The wait times got some of the restaurants were way too long. The buffets were really good and behind glass so the staff had to serve you.

Best vacation yet

All the positive reviews are true. This resort is fantastic and you will not want to return to your daily life. Don’t miss out on the water park (such a good time) and the entertainment activities they have during the day and evenings. The resort and rooms are also very clean and well maintained. A few people made our vacation especially wonderful. Thank you very much to Diocedy for the big smile, and fresh omelettes every morning. Thank you Monica at the breakfast buffet, Bryan and Juan fo [... read more]r bringing the positive energy and engaging everyone in activities and to Gregory at the Snack Bar. All the staff are truly wonderful and set this resort apart from anywhere else I have been. Bring extra sunscreen. The sun is extremely strong and the gift shop is overpriced. Pros: - Options to use Zilara or Ziva amenities (if you are 18+) - Very clean and well maintained - Endless food options with food stands for lunch daily - Fruit stand at the beach - Waterpark - Incredibly kind and helpful staff - Overall design and detail of the resort and restaurants - Safety (felt very safe being in the cap cana community) - Travel to and from the airport is seamless and quick Cons: - I did not enjoy the food at Noodle and Thread, but the staff were incredible just like everywhere else - The beach has sargassum which seems to be more seasonal based on other reviews. The staff work extremely hard to clean it up, but I think trip central should note this somewhere so at least travelers are prepared if the beach is important to them. You can still swim and enjoy the water once you go out a few meters from the shoreline. Some days on our trip were clear and we could see fish. I would not let this deter you from visiting the resort as it has so much to offer. - The pools can be a bit of a "club" vibe but if you want a quieter vibe the beach is perfect for that

Fabulous Resort

From the beaches, to the pools, to the food, the rooms and all the staff that work at Hyatt Zilara; it’s one fabulous resort. From the minute we arrived we felt very welcomed. It’s also one of the best resorts we’ve ever vacationed at. I highly recommend it.

Amazing Resort!

From the exceptional service to the amazing food, this resort/hotel was honestly one of the best my partner and I have experienced. We’ve been to quite a few all inclusive resorts but this definitely raises the bar! The resort was beautifully designed and very spacious! The options for food were almost endless with about 10 restaurants to choose from and not including the buffet! The beach was awesome and the staff do a really good job at minimizing sea weed build up. They also provide onsite  [... read more]pcr testing with a very smooth process. Last but not least, the staff were extremely courteous and attentive to detail! They were probably the biggest highlight of this trip. Overall would definitely recommend to anyone looking for an amazing experience!

Amazing resort

Have been going to the DR for over thirty years and this was the best place we have ever been at. The food was delicious and service by the staff fantastic. The view from our room was fantastic. The bus ride to and from the resort was only ten minutes , the shortest we have experienced to date. No wristbands required and could walk in to any restaurant with out any reservations.

Loved It.

The hotel was everything I expected from a 5star rated hotel. Room, hotel landscaping, beach, food and staff were excellent. The beach has the white sand and palm trees that we like and the water was warm and safe even for non swimmers. The food throughout the hotel was great and we especially liked the salmon and tuna meals at the Waves restaurant. Will certainly return.

Hyatt Zilara Cap Cana

The Hotel was amazing The Staff were just great right from the Towell Person to all the rest of the staff I loved every minute I stayed with you I Know it is a New Hotel but since I travel to a lot of different places you really need to get some stores in there no place to buy anything that people might need , also maybe another 2 Restaurants like most people that travel we would like a place down close to beach that does hamburgers, hot dogs and Natchos with cheese just small stuff to have  [... read more]in afternoon rather than going into a restaurant It is a learning curve for you being new lso the rooms are beautiful I was very comfortable in my room , You just have to fix a very little problems that I have suggested to you

Amazing resort

The resort is spectacular! It’s brand new and beautifully designed. The room was spacious with lots of storage and double sinks and vanities which proved to be helpful for two woman with lots of products. The food was excellent and the staff were helpful and courteous. The beach is unbelievable with just a small amount of seaweed. There is not much in the way of entertainment so if that’s what you are looking for, you may be disappointed.

A wonderful stay

This resort was wonderful. From the food quality to the stunning beach I would highly recommend it. I have been to a lot of 5 star and the Hyatt Zilara is one of my favourite. I would recommend to book Club Access and enjoy the perks of breakfast and lunch at their club member only, access to the Bongo Lounge with high end liquor brand and to the Pool area which is really relaxing and less crowded than the activity pool. I have booked a club access Junior king swim up suit but unfortunately they [... read more] are in the building 6 which are in the shade all day. Wonderful room though and great in-room a la carte for late night snack.

A lot to be desired...

Grounds - the grounds are new and immature however they are nice. They have a few design flaws that sadly workers dig out daily - sands blow into pathways daily and they have to shovel them out by wheelbarrows daily. The pools are not heated, warmer in the ziva side but refreshing on a long hot day. The hot tub on the zilara side is 104 easy, the rest are cooler. The beach is host to much debris and broken glass and coral. The water is nice just not very clear as in pictures. It was unde [... read more]r a tropical depression whilst we were there so that could be why. Club areas and bars serve better drinks at all times. Chair reserving seems to be an issue at times although it's not very busy. Food - the foods in the buffet are cold most of the times. Anything you have cooked for you seems slightly underdone. It appears as though their grills are not hot enough. It takes time to even fry off eggs. Best bets are to hit the club places for hot breakfast and lunches. Supper at a la cartes were delicious at all times. Thankfully they would accommodate additional plates if you're hungry. Best by far was Tempest followed by the Italian. Rooms - the rooms are new and for the most part nice. The housekeeping can be slow at times and not 100%. Nothing too terrible but not the standards I would expect in club services. Minibar could be filled hit or miss, and turn down never happened. The air conditioning kept resetting to above 72 degrees which was too hot at night. Ceiling fan was one notch short of hurricane eons which I enjoyed actually. Pretty quiet for the most part. General - there's little to do here so if you're searching for relaxation you've found it. There's a water park that as adults had a blast in. If you're not following the entertainment staff you might be bored. It's a nice hotel, it's under a 5 star for service standards maybe in time they'll work their glitches out.

Superb

Outstanding service, rooms, restaurant ambiance, food quality and beach! Genuine interest by staff to ensure stay was top notch. Great service by Susan Snider in initial booking and follow up questions

Gorgeous resort but some improvements needed

Hotel layout/design: Above average. Absolutely stunning design features with an easy to navigate layout. Very spacious guest rooms. Service: Average to below average. Very long wait times at restaurants (one night was over three hours for dinner). Slow bar service. I know to expect “Caribbean time” but the service was very disappointing, especially for the five-star design accommodations. Food & Drink: WAY above average. Best culinary experience I’ve had to a southern destination. Pre [... read more]mium bar selection (included with club level) was absolutely amazing. Wasn’t missing a thing we wanted! Pools/Waterpark: infinity pool was a beautiful design but pool temp was on the cool side. Ziva’s (the sister family resort next door) has a much nicer pool layout and a fun waterpark Beach: we had very windy weather on our trip so I think the beach would be nice if the sand would stay put. All the soft top layer of sand ended up blowing into the resort leaving a very rocky beachfront and rough waters so we didn’t get to experience much of it! Night shows: didn’t go to all but most were mediocre. However, the Michael Jackson show was very impressive! The impersonator was spot on and the back up dancers were very talented. Gym: AMAZING!!! Better than the gym I work out at home! I think because of this, the resort attracts a lot of fitness buffs so it was busier than I would expect at a resort but plenty of equipment available so minimal wait times. Spa: unfortunately was not yet operational on our trip.

Beautiful New Resort

It was such a privilege visiting the Hyatt Zilara, everything was so new and fresh and you could see they were trying really hard to please all guests. If you like a polished more upscale resort, you will enjoy this destination very much.

A commendable resort, but not yet 5 stars

The resort is new, clean and spacious. The pool facilities are well organized. Most of the staff is friendly. Food is good; enough selection. Cocktails at the pool bar and coffee in the lobby snack bar are great! However, when we were there, the resort was not fully established as 5-stars in all aspects yet. The layout, the design/branding, the buildings and facilities are there, but still many areas to improve in terms of day-to-day operations and management. For example: - not all [... read more] the restaurants were open. Only a buffet and a French restaurant were in operation, but we could walk to Hyatt Ziva for other all-inclusive food options. - Front desk didn't have full staff; when we called front desk, most of the time no one picked up. - staff behind certain food stations of the buffet was inexperienced and slow in serving food. - no/slow/passive response to requests (e.g. we booked a double-bed room, but were given one with a king-size bed and a sofa bed. It was not ideal, but we accepted it. However, only the king-size bed came with a blanket. We talked to the housekeeping staff and to the front desk multiple times, asking for a second blanket for the sofa bed, but we didn’t get one. By the 4th night, we gave up asking for a blanket). Taking into consideration that it’s a new resort, not everything would be perfect. It’s still a commendable resort. We had a good time there.

Fantastic Hyatt Zilara Cap Cana

We loved the new Hyatt in Cap Cana! Beautiful, elegant design with modern layout. A large enough resort in that area which is quite exclusive in the DR. The beach features white sand, and calm turquoise waters. Lovely. Nice pools. Water park is 2 min by golf cart. Food was very good with buffet available every meal, and a la carte options added at night. The Waves Grill is open every day at breakfast and lunch and offers some nice table service choices too. Drinks are top shelf, and well mixed.  [... read more] Service staff everywhere are outstanding and smiling for you the whole time. All are very competent and can't do enough to please you. Rooms are very comfy. Our balcony view was amazing. From the lobby you can see across the pools and the ocean to the horizon. Sunsets exceptional. A very quiet and safe area to vacation in and adults only if you like that. Sister resort allows children.