AMAZING WONDERFUL!!!

What an incredible week!!! Everything from the accommodating staff, to the tasty and flavorful food, engaging entertainment and the various outings beyond the resort explored....a time was had!!! Another bonus, my daughter thoroughly enjoyed the use of the Roller Glider and the teens area. There's so much for teens to do at this resort! It's challenging to find a drawback to the entire experience. If I were to pick something though it would have to be the beach. I really love to swim beyo [... read more]nd a pool, and the unsettled water current was a factor as well as the seaweed accumulation at shore. Despite this, it's a solid ***** rating. I would highly recommend this resort.

Great Vacation

Booked a swim up room and preferred club. The grounds are great. Tried all the restaurants for dinner and enjoyed them all. Hamburgers at the grill were delicious. Breakfast at the buffet was really good. Lots of choice. Tried the buffet for lunch twice and was disappointed. I felt there was not a large variety of food choices. Staff were very friendly and rooms were clean and spacious. Wait staff in bars and restaurants were friendly and attentive.

It's a wonderful resort.

The grounds were beautiful. The staff was very friendly and professional. They genuinely seemed to be friendly and like their jobs. The restaurants were excellent. The buffet was a bit smaller then I thought it would be after being at other resorts. However the food at the buffet was very good. The rooms were very clean and nice.

Just an O-K resort.

Food was pretty good which was the highlight. Staff were nice enough, but the staff to guest ratio was off. Long bar lineups and slow pool service compared to other resorts we've stayed at - despite tipping every round. Ie. Drinks were sometimes melted by the time they got there. Hyatt seems to be intensely cost cutting, even that seemed a reason to keep drink rounds slow or self serve. Bars closed much earlier than posted hours (by 10 instead of 1030 or 11 or the disco supposedly open till 1 ?) [... read more] and we were told sorry you can get a can of beer if you want by a grumpy bartender. Seemed like staff wanted to gtfo come 930. No bar drink menus posted, no mint for mojitos a lot of the time, bar wouldn't make shots "its a family resort" which we certainly weren't going crazy by any means. Usually if you asked for a drink from their online menu they couldnt make it, only very basic recipes. Or inconsistent, some people got garnish some didnt, some got a completely different drink despite ordering the same thing. Now onto the rooms and grounds and hotel: our first room reeked of mold and had staining like it had flooded, door was all warped. I know Mexico is humid but this was insane. We asked to be moved and it was better, our families other room (swim up) had no smell and was much better. Between the 2 rooms, they had inconsistent amenities. One slippers one without, one had a soap dish, one didnt lol. We borrowed an ihome charger alarm clock that was in my sisters room because the rooms had barely any working outlets and when we returned it to her room on the last day, they called me to accuse me i stole the alarm clock when our room never had one to begin with ?. The resort itself is in o-k condition, but if it is only 5 years old that shocks me as there were signs of disrepair. Grounds are well kept but other resorts we've stayed are nicer. The pool chair game is annoying but we were able to get a spot at the preferred pool (some days better than others like some days no umbrella available and sat there burning) without going out at 6am like the other freaks. Could never get any chairs at any of the other pools. Beach and sand are nice but water murky and sargassam but if you manage expectations that way it was fine. Waterslides and zip line good, lazy river and activities and entertainment were meh. Another weird thing is they use carbon paper slips to take your order...no ipads or at nice places they do it by memory just seemed weird for a huge hotel chain, like what year is it! Charging an add on like a special bottle of wine, or spa treatments etc to your room was a whole ordeal where you were made to sign your life away in 3 highlighted spots on a carbon receipt book and handwrite 'i accept these charges' ? it was so outdated. Staff seemed legitimately scared if they didnt follow every protocol to a T. There were just a lot of cost cutting penny pincher vibes overall. For $8k for the 2 adults and a kid on this trip, I would not stay here again. Its just on the higher cusp of mid tier, and would have paid a couple more grand to have those smaller details looked after that I notice.

Nice resort

Well maintained resort , friendly staff and affordable resort with the amenities of a five star resort , the pools , the buffet area , gaming area all are amazing . The best part the resort is their lazy river , and waterslide . The entertainment area near the lobby desk created a good atmosphere at night

Quaint

Cute resort for families. If you don’t love walking, this is perfect. Awesome pools, food and drinks are great. Beach was nice despite the run off. We still managed to swim a bit. Things I didn’t love; lack of chairs in lobby and pools, lack of night time entertainment past 10pm. Hotel being four years old, is looking a little rough. I would rate this a 4*, not a 5*.

Showing its age

Staff is friendly, food is mediocre (especially if you have any dietary restrictions, very limited). The pool is nice but not amazing. Small for the number of rooms but a couple of options. Hotel has a strange sewage smell in certain areas. Rooms are in rough shape with broken appliances, missing appliances and doors. Restrictions on room service and features definitely remove it from 5 star status. Don’t follow the very pushy sales team, it’s not worth the 250$ credit.

Would not come back to this resort

Our family was at the Dreams Natura March 18-25, 2024. The resort was beautiful but there were some issues that had I known, would have changed my mind to vacation at this resort. We travel with our kids (9 and 12) yearly to a 5 star resort. We always try new resorts every year and this was our first Dreams. I will start with the cons. There are not nearly enough chairs for the number of people at this resort. I went down the first day at 7:25am and I walked the entire pool area and found the l [... read more]ast 4 chairs and they were in the water on the ledge of the pool which meant zero shade. The next day and all subsequent days, I set my alarm for 5:50am in order to get decent chairs with umbrellas around the pool (did not want the small kids pool area). Not once could I enjoy a sleep in because there would not be chairs available if you were not down before it was light out. Most resorts, if you don't go down early then you don't get the best chairs, but you still get a chair. This resort, if you don't go down early then you literally don't get a chair. This in my opinion is completely unacceptable especially when we are paying this much money to vacation. And to piggyback on the lack of chairs, this resort is a wedding factory and every day they have a wedding (which was 5 days while we were there), they start removing the chairs and umbrellas around the infinity pool. They set up a glass walkway and standing area on top of the pool and this is where the weddings take place. It took away the majority of the pool all afternoon and most of the pool deck where people sit. Secondly the seaweed was rarely picked up on the beach and there was a lot of seaweed. Not once did a tractor go by the entire time we were there to pick up the seaweed. I even have a video of the workers shoveling the seaweed back into the ocean instead of removing it which was something I had never seen before. The two Royalton resorts next to ours had tractors raking the beach and picking up the seaweed. We had to go down to their resorts to swim in the ocean. So if you are a beach lover this is definitely not the resort for you. Also very minimal seating on the beach unless you are preferred club. Thirdly, only 1 of the 3 water slides was operational all week. My kids were bored after a few days on one slide which you needed tubes for. So not only was there line ups for the slide, half the time there were no tubes to even use the slide or the lazy river. Fourthly, when you go to the lobby for a drink before dinner, there is no music at all unless you wait for the entertainment to start at 8pm. It was super quiet and a little boring. We are used to going to the lobby for a couple of drinks before dinner and there is a piano player or music making it a lively place to meet. Now for the pros. Resort is extremely small, so if you have younger kids it feels a little safer for them to run around. The kids loved the lazy river. Most of the time you could not find a tube to go in it as they are shared with the water slide, but we still swam around it many times without the tube. Restaurants are all in the same vicinity which is nice. You don't need to make reservations unless you do the hibachi. You go and if there is no room, you get a beeper. The wait time around 6:45pm if you went was about from 0-45min which was good. I really enjoyed the food at the a la carte's We went to the Asian, Hibachi, Steak, Italian, Seafood (not the best for kids they ordered room service after) and one night at the buffet. We normally enjoy the buffet for lunch but found this buffet really did not have as much selection as we are used to and not having a pasta station was a problem with the kids. This is the first time out of my last 9 vacations that I can actually say I was disappointed with the resort we chose. Not a bad resort, just not a memorable resort

Extremely Disappointed

We were excited about staying at the Four Diamond Hyatt property and we spent considerable time choosing what we at the time thought would be an outstanding vacation. We could not have been more wrong. The room itself was beautiful; however, the housekeeping was so sporadic that I called the concierge to inquire whether or not the rooms were maintained daily. The food is not 5 star by any stretch of the imagination especially at the buffet. Very limited selection and poor execution. The rest [... read more]aurants were slightly better, if small portions, cold appetizers and small lukewarm entrées are considered “better”. The preferred club food sits out for hours and rarely replenished. Speaking of the preferred club, I would suggest that you do not spend the extra money if you’re travelling with small children. I struggled to see the benefits of it. We received far better service at the hotel concierge than we did in the preferred club. Apathetic service from the desk staff at best. They couldn’t care less about smiling or being pleasant. My wife asked the PC concierge about doing something special for my birthday. She was told the only thing they will do is sing happy birthday at the Italian restaurant, only to find a beautiful set up by the pool for someone else’s birthday. I have pics. Two of the three waterslides were out of service the entire trip. A large section of the pool deck was under construction as well. If we didn’t get up by 6am to put towels down on the chairs we wouldn’t have a place to sit for the remainder of the day. No families allowed in the preferred club area despite the construction. On two separate days, despite a huge section of the pool deck being closed off for repairs, they shut down most of the remaining space for a party and a wedding. Shocking. I had read that the hotel was a “wedding factory” but dismissed these reviews as overreactions. I was wrong. Weddings were constant and the noise was unbearable. The music echoed throughout our room to the point where we had to raise our voices to hear each other. Getting our 6 year old to sleep before 10pm was impossible. On our last night we had the unfortunate experience to have wedding guests screaming profanities into the DJs mic. Yes I complained. No, they didn’t do anything. We were also disappointed to find out that the hotel does not offer a shuttle service to Playa or Cancún, unless you want to spend time in a tequila shop and jewellery store. Don’t get sucked into the “information session” about the vacation club. It’s not an hour and it is a high pressure full court pitch despite what they say. We made the best of it and tried to stay positive, but we would never go back to this resort or any other Dream property.

Great family Resort

Overall good resort felt safe food was good. Great for family trips. This is a high wedding resort with at least one per day. Sometimes without advance notice they kick you out of the pool area for the rest of the day for a wedding and at a resort low on chairs you will then not have one. Slides were fun. Roller glider has a weight limit max of 198lbs. Drinks were decent by the end of the week the bars were running out.

Very pleasant resort close to the airport

We stayed at Dreams Riviera at the end of Dec '22 and we liked the place. The double junior suite was clean and comfortable with the spacious balcony facing the ocean and the central courtyard. The courtyard was green, nicely lay-outed and perfectly maintained, the beach was spacious and seaweed was under control. We ate breakfasts and lunches at the big buffet, on the pleasant, sea-facing patio. The food was plentiful and mostly good (we loved the fresh breads). Can't comment on the room se [... read more]rvice because we much preferred the restaurants, especially the Bordeaux (the steak!), The Asian and the Italian places were also good. Less so the Mexican (too big servings) and the best located Grill but that's our opinion. Unlike some of the comments, we didn't notice any smell from decomposing swamp plants, there were zero mosquitoes, the service was helpful and friendly. Mind you, if you want to venture outside, this is not the place for you as it is cut off from the road by the vast swamps extending to the Hwy 307 and the access to this and the neighboring resort is surprisingly bad, along the narrow, busy road used by workers, delivery tracks and tour buses with cars parked along the way. On the other hand the proximity to the airport is a bonus considering the monstrous traffic jams around Cancun. Overall we would recommend it as a family place for 4-7 days visits.

Decent Resort

The facilities are new and well appointed, but the area is underdeveloped and thus shows some fairly ugly wounds eg unfinished resort 500 ft from the hotel and rotting grasses on the beach as a result