Our Verified Customer Rating 4.4

Our Verified Customer Rating 4.4

(130 Reviews)

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Kaulback  - 

Verified Purchaser

Great resort

Beautiful resort. Great staff The beach is awesome. Highly recommend this resort to anyone going to cuba the Asian restaurant is excellent as well as the international Could use a little more music on the beach during the day. But overall lovely place to visit.

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Private  - 

Verified Purchaser

Awesome resort and service

Our second time at this resort and not disappointed. Beautiful facilities, rooms, pools, restaurants and beach. Can't say enough about the staff. Everyone from the bar, grounds, restaurants, reception, cleaners were so friendly. The food was very good too! Much better than is typically rumored for Cuba. We're hoping to return again before the end of this year and would definitely recommend.

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Private  - 

Verified Purchaser

Amazing

We did the vip section was amazing great service and food was great no complaints at all also the concierge service was over and above when you needed anything at all very relaxing in areas and if you need a little more energy there was areas for that as well

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Tami  - 

Verified Purchaser

Incredible resort!

PROS: The rooms were beautiful, modern and very clean! The staff overall were exceptional - friendly and helpful! Both the beach and pool were stunning! Overall the food was very good, but the Indian and Japanese restaurants were EXCEPTIONAL! CONS: Customer service and guest service departments transferred us back and forth when we were looking for supplies at times (water, toilet paper, etc). It would make more sense to have one department that cares for the combined workload

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Elena  - 

Verified Purchaser

Very good , beautiful beach, ocean, no grass,

Resort is very good, we will try to be back.Ocean and beach Beatiful! Hotel and rooms - modern, clean, condition works!!! Quite! This resort would be good choice for wintertime (January/feb) Service is good- a lot of workers and many of them do perfect job. Food- you would not be hungry , and all tourists know about shortages, but.. we stayed at Melia Paradisus Rio de Oro many times and was much better choices of food and cooked with love. ( it located very close) Overall we liked this resort an [... read more]

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Muhammad Chughtai  - 

Verified Purchaser

Wonderful hotel

Everything thing in value is presenting itself own unique ? sparkle like ? special in one roof all services provided. Most of stuff understanding English. Landscaping around building in plain square shaped yard looks beautiful in good taken care.

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Private  - 

Verified Purchaser

Great vacation

The resort was very clean and fresh. The buffet was good a few too many flies when eating. The grounds were very well maintained, the walking areas were clean, no garbage laying around. The lobby was always exceptional clean.

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Private  - 

Verified Purchaser

Grand muthu Almirente beach

Perfect service the people are amazing the room are very clean The food a little not enough but with price that I bought the resort it is ok The beach is really good The restaurent are good The guest service they are very kind the manager Mr raul is very active man

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Private  - 

Verified Purchaser

The VIP section was amazing.

The VIP section was amazing. Rooms where very cozy. Lovely cleaning staff. The beach where the locals go had a lot of rubbish around. This is a HUGE hotell, if you want a great selection of food at the large buffet, go early. So much waste from the vacationers.Take only what you eat. Too many people for me. I will not return, BUT I would recommend it to families. So much for kids to do.

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Private  - 

Verified Purchaser

Beautiful Resort

Grounds were well maintained and clean. Rooms, restaurants, restrooms hotel all were clean and well maintained as well. The only negative thing I would have to say is at the beach on the weekends the locals come, which as they should joy the beautiful beach, but they leave all their beer cans bottles all over the beach and in the water.

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Private  - 

Verified Purchaser

Disappointing!

When we arrived, our roomhad not been cleaned. There were stains on the lounging chair, the shower and sink had soap stains. The door to the room was coming undone. The handles in the bathroom were coming off. The linens did not smell fresh. No kleenex. There was a lot of garbage, beer cans on the roof outside our bedroom. Not enough barbage cans on the site. The locals beach next to the resort beach left their garbage in the water!

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Private  - 

Verified Purchaser

Great Resort!

The Holguin airport needs some loving. On departure, the power went out 3 times. Not sure if it's the city trying to save on electricity. The same happen at our resort. Luckily the power came back on very quickly. The check-in was done very quickly and we were given a room with an ocean view on the 6 floor. That was amazing. The room was beautiful and clean just some minor breaks/loose fittings. Pools and kids pool were clean and nice. As you would expect from Cuba, the beach was gorgeous. Nigh [... read more]

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Andrea  - 

Verified Purchaser

Amazing Resort

This resort was fantastic! I had lower to moderate expectations but it surpassed my expectations! The resort is easy to navigate through. The ocean is 10+, beautiful crystal clear blue water, white sand, barely any seaweeds. I must say the food was good! I was able to find something to eat for breakfast, lunch and dinner! Highly recommend booking the a la carte restaurants, they are great! The rooms were cleaned everyday. The drinks were good, some days they had pop, some days they ran out but [... read more]

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Angela  - 

Verified Purchaser

Beautiful resort

Everything about the resort was beautiful. The staff was amazing and friendly. I have only positive things to say. My only issue was the repetitiveness of the food at the main buffet. I was fine but my teen found it a bit rough.

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Faith  - 

Verified Purchaser

Worry-free Complex- Explore and Enjoy

This hotel gives your tweens and teens the opportunity to gain confidence and build character and compassion. They are safe to be on their own, without parents supervising or hovering over them. Everyone looks out for each other. Leaving your cellphones at the dining table, unattended, is common practice while you leave to select food items in tne servery at Las Palmas buffet. I suggest using Whatsapp group chat to keep your family members connected as they go off exploring the amenities. It i [... read more]

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Lorand  - 

Verified Purchaser

Horrible place

Horrible place to go on vacation. The beach in front of the resort is a public beach, so every day you have hundreds or thousands on local people on the beach. The beach is extremely dirty with full of cans, plastic and bags. The water is a floating garbage. One day i saw 6 poo floating on ocean. In the hotel I saw two living cockroach. Half of the tourist from hotel were also locals from Cuba so good luck on the buffet where they don't have any respect.

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Private  - 

Verified Purchaser

Infinite Pool overlooking Coral Reef Beach

A family getaway. Beautiful landscaping. Lots of free activities...paddleboat, catamaran, splashpad pirateship theme. Keep hydrated with plenty of bars to serve you. Only complaint...6am towel "reserving" of beach lounge chairs for fix umbrellas.

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SHL16  - 

Verified Purchaser

Gran Muthu Almirante Beach – A Wonderful Stay!

We had a fantastic experience at Gran Muthu Almirante Beach and would definitely recommend it to others looking for a relaxing and enjoyable getaway in Cuba. The resort itself is well-maintained, clean, and beautifully laid out. The rooms are spacious and modern, with a powerful air conditioner that kept us cool and comfortable throughout our stay. The service across the board was excellent—friendly, attentive, and always with a smile. A special shout out to Arnoldo and Elianet at the buff [... read more]

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Amir  - 

Verified Purchaser

Good for Cuban standards

Rooms are fine, hotel in general is fine (Cuban standards). Staff are mostly friendly although customer service isn't great. Food is OK, again compared to other Cuba resorts. Pools are limited to a few, and beach was ok, wasn't the best of Cuba.

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Private  - 

Verified Purchaser

Paradise

Very nice room, clean and fresh, VIP service is excellent, very friendly staff! Restorantes very nice, food fresh and yammy! Strongly recomend this hotel !!!!!!!!!!!!!!!!!!!!!!!!!+!!!!!!!!!!!!!!!!!!!!

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