Amazing staff, resort, facilities… bad beach

All around we had a beautiful stay, all we were looking for, staff was fantastic, resort was looked after well, very clean, friendly, entertainment could be worked on, and the beach, biggest disappointment…

A little tired ...

This was our fourth trip to this resort and after an absence of six years - it will definitely be our last. The resort is incredibly tired and needs some much needed updating to most common areas and pool. Pool was missing many ceramic tiles and could become a liability if anyone were to cut themselves on the broken tiles. Beach accommodation seating was incredibly tight and, as we are not beach people, the beach lacks the draw for any walks as the "sand" is very pebbly and hard to navi [... read more]gate. The beach also had the "black" flag flying for the entire two weeks that we were there - with the story (myth) of a crocodile on the beach possibly two crocs from the river. Party pool as expected - noisy, out of control drinking, and the usual bar atmosphere. Sad to see grownups in various levels of drunkenness including the inability to walk. Staff, however, were outstanding and very accommodating. Speciality restaurants were "okay" but was happy to see an enforced dress code for gentlemen wearing shorts - the work around with lovely seating outside the restaurant was more than accommodating for those guests. We did upgrade to a swim out suite and the move was a welcome relief from scurrying to the pool to ensure a lounge and shade at 6:00 am. Definitely not worth the "Secrets" accreditation and very expensive for what we received.

Secrets Huatulco Amazing views

Secrets Huatulco has ocean views from all of the rooms, unique designs, Reservations are not required for the alert restaurants, Food was very good, Drinks were mostly well made and the staff are very friendly.

So So Stay at Secrets

This hotel was not as expected from a service or grounds expectation. But the Mexican sun was still enjoyable. The good: - excellent service and higher end drinks at Preferred Club Lounge - pool chairs are very comfortable & towels were great - food at some of the restaurants was excellent (Italian, French, dinner at Rosewater). The Not As Expected: - beach was very short, chair cushions had seen better days, limited shade, lots of sea weed - getting a chair around the pool was nex [... read more]t to impossible unless you wanted to get up at 6am (do not believe otherwise) -service from the start was very uneven, good sometimes, non existent the next (and yes we tipped!) - rooms were showing some wear & daily cleaning was again very uneven (one day they took the tip and walked back out, leaving dirty towels and dishes) - cannot make reservations for dinner, so you could wait up to 1.5 hrs for a table despite being a preferred guest - service in restaurants was again uneven - sometimes you got water, sometimes not, same with timely service and even cutlery - all hit or miss - no main longe area where guests can gather to chat at night on either Secrets or Breathless side It wasn’t a terrible experience, we always found something to eat, and some staff were excellent but overall not the Secrets experience I have had several times in the past.

Had a wonderful trip

We were very happy with this resort! Super friendly staff from check in, to restaurants and housekeeping services. The resort is maintained well with staff always somewhere or another cleaning. We especially loved the variety of food and top shelf alcohol available at the Rosewood and snacks at the preferred club. We cannot wait to come back!

Very nice

The hotel is very well kept, clean etc. The staff was excellent and helpful Food and rooms at the resort was very good. Only downside was the beach was not the best…pools were very good . I would go to a secrets again, but would check out beach in the future.