Unbelievable resort

This resort is fantastic words can not describe how beautiful it is everything is super good from food,to drinks,rooms ,pools ,natural swiming rivers ,the grounds....but the staff is the true gem....very very helpful and friendly and if you show them any kind of respect they bend over backward for you....I have only 2 things I would like to see better and they are minor...where they have the shows at night there is not enough chairs and it would be nice if there was a lobby bar type area to sit  [... read more]and relax with a drink in a comfy chair with some music . One thing the beach is not that great but the other areas are fantastic. Access to there parks is wonderful...this is a great place to go for a vacation...treat your self spend a little more money and enjoy.

Exceptional experience

Everything was amazing and they put care in having quality down to every last detail. The art is beautiful throughout the resort, even the dining chairs in every restaurant are beautiful and crafted to subtly match their different cuisine's theme. The service is exceptional and smiles don't feel forced. The food... is incomparable to other resorts. It's just on another level. I can't recommend enough.

A few disappointments this time.

A beautiful property overall, and some high points as always, however - we had a few disappointments this time that had a material impact on our enjoyment and the hotel's reputation in our eyes. We experienced a handful of closures to valuable parts of the facility, we noted several times that a very 'rules-oriented' staff mentality has emerged, and there were some lapses in cleanliness that I would consider a bit shocking for this 5 diamond establishment.