Great Resoort

The Hilton Cancun is a beautiful resort located right on the beach. The food was good overall, and the service was excellent—I barely had to leave my chair, only getting up once or twice to grab a drink. The beach did have some seaweed at the start of our stay, but it was cleaned up toward the end. The pool area is lively, with activities running throughout the day like volleyball and water aerobics, which kept things fun and energetic. We upgraded to a ocean view room which was totally worth it [... read more].

Amazing resort

Resort was amazing. Our room was very modern. Nice and big and always clean. All the food was delicious. A la cart restaurants were very easy to book and always available. There were always chairs available around the pools, most having umbrellas. The shows are a little too early. I think they gear them around the children. We missed most as we were eating dinner at that time. The one thing that bothered me is we had a late check-in which resulted in a late check out. They told us if we u [... read more]sed any of the amenities after the noon checkout we had to pay $10 per hour/per person. So to sit on a lounger at the pool we had to pay. Funny thing is, we didn’t get a refund for the amenities we didn’t use when we arrived at 9:00 pm. All in all, I would return for the many other wonderful qualities of this resort.

Overall, nice stay and would come back

Stayed here for 7 nights with wife and toddler. Resort is starting to show some signs of wear but overall still nice. Splash pad tiling is quite rough so would recommend water shoes for kids. Do not reserve restaurants on the app since it only allows reservations one day ahead - book entire week through reservation desk instead. Beach is quite narrow and not very usable. Overall, the food, hospitality and amenities were all excellent and we would definitely consider coming back.

Awesome time!

Overall fantastic service outside of the terribly slow check in process. Although, if that’s the only big problem, I’ll take it! Nice beach, rooms, food was good, volleyball was fun, had a great time!

Our trip to Cancun

The Helton opening Nov 2021 but i see this Hotel ☆☆☆☆ only swimming Pool cold water The hot water in room old design no return systean that mean we waiting 10 min till get hot water food 3 ☆☆☆ italy resturant low Qulity