Celiac Disease warning

We recently stayed at Breathless Cancun Soul Resort & Spa from April 28 to May 5. Overall, I would describe the experience as mixed. There were definitely positives, but also several issues that significantly impacted the trip. The resort itself has a great location, clean, modern design, good energy, and many staff members genuinely tried to be helpful. We had previously stayed at another Breathless property and had a very positive experience, which is why we booked this trip with fairly hig [... read more]h expectations. Unfortunately, one of the biggest negatives was the Unlimited Vacation Club presentation experience. What was initially presented as a 90-minute breakfast presentation ultimately became a multi-day process involving more than 10 hours of meetings, discussions, contract review, cancellation research, and follow-up conversations with managers attempting to retain the sale after cancellation. The amount of vacation time consumed by this process was far beyond what we expected and became a significant source of stress during the trip. Another issue was that during the final two days of our stay there was active construction taking place directly outside our room in the hallway, including persistent drilling noise until approximately 4 PM daily. We were never informed in advance that construction would be occurring during our stay. While we understand maintenance and upgrades happen, some advance communication would have been appreciated, especially at a premium adults-only resort. The most concerning issue involved gluten-free dining consistency. My wife has celiac disease, and we repeatedly communicated this throughout the stay. Staff did attempt to help, however the handling and understanding of gluten-free options appeared inconsistent across restaurants. For example, on our first night at Spumante, my wife ordered the Fungi Risotto which was marked gluten free. Two nights later at Fish Nets, she ordered another risotto dish also marked gluten free, only to later be told the risotto was actually not gluten free. At that point, it became clear that she had likely already been exposed to gluten earlier in the trip, as she had been experiencing symptoms consistent with gluten exposure. This resulted in illness, medication being required, and ongoing stress around meals for the remainder of the vacation. To be fair, we fully understand that there is always some level of cross-contamination risk when traveling with celiac disease, and this is something we routinely manage successfully both at home and while traveling elsewhere. The concern here was less about the existence of risk itself and more about inconsistent information, education, and understanding surrounding menu items that were specifically identified as gluten free. There were still enjoyable parts of the trip, and many staff members were friendly and worked hard. However, the combination of the prolonged sales process, construction disruption, and gluten-related issues significantly impacted what was intended to be a relaxing vacation. I would recommend the resort to travelers who enjoy a lively atmosphere and modern property, but I would strongly encourage future guests to be aware of the vacation club sales environment and to ask detailed questions regarding dietary accommodations if gluten-free dining is important to them.

Beautiful ocean view

The room was beautiful and an ocean view,which was an upgrade. We were treated well with decent service. The food in the restaurants were also delicious. We were at the French/mexican and buffet. The room was very clean when we checked in. Maintenance was reasonable some improvement on general cleaning like floors/bathroom area could have been more detailed. When we checked in I felt pressured with the sales girl Andrea. We hadn’t eaten and had an early flight. It was not the time for sales. [... read more] We just wanted to eat and nothing was available till 6:00 pm accept the coffee shop.

Great Resort

This is the second time we have been here, so we obviously thought enough to come back. This was largely because of service from Daniel in the buffet and service from the entire pool club from XHale...simply outstanding. They recognized us from last year and those are the things that make you feel you are coming home! All good, but, hopefully, one suggestion, for xHale members, why not leave beepers in the lounge so they can put us on the dinner wait list and give us a beeper. Then we don [... read more]'t run up and down It seems easy...hopefully it is! I know it was a different guest list this year with people switching from Jamaica. We had girls fighting beside us and they took it into the hall...it was a disaster. The next night it was a huge party in the room. You can't vet your guest list but security needs to take it seriously and be there faster.

Breathless cancun

This was our second visit to this resort The main difference was there was a very different clientele, mostly guests original headed to Jamaica. We were in the Exhale wing and for three nights we had fighting foul mouth females We don't feel that the front desk personal should be asked to rectify this very volatile situation This happened from 2am each morning. Very annoying to say the least

So good!

I loved it here - the service was amazing and the resort was extremely clean. I truly think it was well done. The food options were great, the rooms were clean, the pools were well kept. Drinks were slightly watered down.

Nice resort

The resort was nice, and as usual the staff and the people of Mexico are truly wonderful. The facilities are very nice as are the restaurants. The French was not open during our stay so I can’t comment on that. The rooms were nice and cleaning staff did a great job. Beach was nice but not private, so very busy. Save your money on booking the exhale upgrade package, approx. $800. Per room as in included vertically nothing. All in all, a nice place. Enjoyed my visit.

Paradise!

This resort was beautiful, very clean, friendly staff, the pool area was very clean and beautiful lots of games going on and very fun … the Italian restaurant was amazing. The food was delicious! We enjoyed the outdoor BBQ, lots of selection … There was lots of variety at the buffets to choose from . Really our only complaint was some of the food was not very hot at the buffets and the shuttle from the airport to hotel , it took about hour we were all crammed outside on a walkway , it was a litt [... read more]le chaotic.and hot .. would definitely go again !

Horrible resort

Nothing good to say Sexually harrased by gay man 6 times Hotel Did nothing Horrible entertainment and beach not worth $6200 I won’t recommend it to anyone . If you travel with a guy friend ur labeled gay. It’s a swingers resort . Horrible experience . Wished you had told me That it’s a swingers resort

Ok resort

Definitely read the reviews before you come. We were disappointed in a few things . First , no beach not private right beside a public access to the beach right beside a lot of tour boats , lots of kids crowded and no beach as it’s covered in seaweed ( all over though) . We traveled in a group of 12 and bc you can’t reserve any restaurants ( first come first serve ) we had to wait long lengths to eat dinner . Few of the days the buffet was closed for dinner which made the wait even longer . Ver [... read more]y slow service at the sit down dinner service. Our room was beautiful . The gym was very small and always packed . As usual couldn’t get a lounge chair around the pool. I’ve stayed at secrets all the rius rih palace Occidental’s Barcelos and have to say this was my least favourite

Lovely resort

Loved this resort! The spa is gorgeous and we especially enjoyed the aquatherapy circuit. Rooms are beautiful: comfy bed and great view. We enjoyed all the restaurants, the buffet and " The Nest" coffee cafe. We did a day trip to Isla Mujeres and the resort was right next to where the boat docked, very convenient. Really enjoyed the pools ( ground floor pool was the perfect temperature) and the beach. Overall, an amazing time!