Not Worth It

The hotel is clean, the restaurants are very good, and most of the staff are friendly and genuinely try to go out of their way to help guests. Unfortunately, I cannot say the same about the concierge, who responded to my questions as though I was inconveniencing her. We also paid extra for the Preferred upgrade, and I would not choose it again at this resort. There did not appear to be many meaningful differences between Preferred and non-Preferred guests. The Preferred restaurant frequently  [... read more]ran out of food items and condiments, forcing us to eat at the buffet instead, and the same issue occurred at the Preferred bar. The Preferred lounge was underwhelming, and the Preferred pool was accessible to all guests. Another disappointment was the beach access, which required about a 600-metre walk. One of the biggest concerns was the hotel’s constant requirement for guests to provide their room number — during activities, at restaurants and buffets, and in other areas throughout the resort. This policy did not reflect an inclusive environment for individuals with disabilities who may struggle to remember room numbers. My brother, who has an intellectual disability, was unable to participate in activities and was even refused food on one occasion because he could not provide his room number.

Great customer service, nice resort

My recent stay at Dreams Cap Cana Resort in the Dominican Republic was a truly exceptional experience, and I am excited to share the details of my visit. From the moment we landed to our farewell, every aspect of our stay was designed with care and attention to detail. Arrival and Check-In Experience Upon landing, we were warmly greeted by our resort representative, who promptly escorted us to our transfer. The ride to the resort took only about 10 minutes, which was a pleasant surprise after  [... read more]a long journey. Upon arrival, we were welcomed in the lobby by the friendly bellman, who offered us refreshing drinks and cold towels a thoughtful touch that set a positive tone for our stay. Although we arrived a bit early and our room wasn’t ready, we were able to explore the full resort facilities while our luggage was safely taken to our room for later. Staff and Customer Service The staff at Dreams Cap Cana were one of the highlights of our experience. They were consistently friendly, helpful, and fluent in English, which made communication seamless. The customer service was top-notch. An app was available to make requests and manage accommodations which I found to be exceptionally user friendly. Room service was delivered within an hour every time, and requests for toiletries were fulfilled quickly. Personal inquiries made to the front desk were handled promptly, earning the customer service a solid 10/10 from me. Dining Options The food selection at the resort was impressive and varied. The buffet offered a vast array of options, ensuring there was something for everyone. One of the perks was that the à la carte restaurants did not require reservations, allowing for more spontaneity during our dining experiences. Although there were occasional short waits for the à la carte options, I highly recommend trying the Italian restaurant and the steakhouse both provided outstanding meals that complemented our stay. Room Quality Our accommodations were noteworthy. The room was clean, modern, and well maintained, with virtually no issues to report. The attention to cleanliness and upkeep matched the high standards expected at a resort of this caliber. Resort Amenities and Layout The resort itself is quite expansive, with amenities and features spread out over a large area. While this layout provides plenty of exploration opportunities, it may not be ideal for guests who prefer shorter walks. Reaching the beach requires a bit of a trek, but it is undoubtedly worthwhile. We experienced the challenge of seagrass season, however we discovered that walking just a short distance from the resort revealed much cleaner beach areas. We were impressed to see city workers actively maintaining the beach, cleaning the shores daily. Additional Features and Activities Another highlight of our stay was the lack of wristbands, which I found to be a refreshing change. We were able to book excursions directly at the front desk, including Monkey Land and an adventure park, both highly recommended for any visitors. Although we didn’t manage to fit Cocobongo into our plans, we heard great things about it and would love to try it on a future visit. Final Thoughts While there might be moments requiring a bit of patience such as occasional waits at restaurants or navigating the larger resort my overall impression of Dreams Cap Cana Resort is overwhelmingly positive. This resort excels in numerous areas, from its attentive staff to the quality of accommodations and dining. I would without a doubt recommend this resort to others, and I am happy to rate it a full 5 stars for a wonderful vacation experience.

Dreams Cap Cana – Preferred Guest Experience Review

I just returned from a week at Dreams Cap Cana as a Preferred Guest, and overall, the experience was absolutely 5-star. The resort was at full capacity during March Break, so it’s important to set expectations accordingly. With that in mind, I had only a couple of minor observations: 1. Occasional wait times for food – At times, meals took a bit longer than expected. That said, the kitchens were clearly under heavy demand, and the staff across every restaurant were exceptional—friendly, attent [... read more]ive, and doing their absolute best. 2. Sports bar experience – After an amazing excursion to Saona Island, my friend and I returned starving and ordered three plates of ribs at the sports bar. Each plate came out with a single rib, which was a bit surprising and felt like a miss given the situation. 3. Preferred guest identification – It would be great to see wristbands or some visible differentiation for Preferred guests to help streamline service and recognition. Now, onto the highlights… • Our room in Building 4 was an ocean view Preferred suite, and it was absolutely spectacular—you couldn’t ask for a better view. • I have traveled to many islands and resorts, and I can confidently say the staff at this resort are truly top notch. From the concierges at check-in, to the wait staff, entertainment teams, and bartenders—every interaction was positive, professional, and genuine. Some of the standout team members who made our trip unforgettable: • Carlos, Robert, and Domingo in the Preferred breakfast/lunch restaurant • Maria, the host at the Preferred breakfast club • Sandro, the towel gentleman and pool attendant • Henry, Robert, Claudia, and Julissa at the Preferred pool bar—who made every day by the pool an experience to remember • Andrea and Juan from the Preferred lounge bar—exceptional in both conversation and service • Eddie from the Barefoot Grill, who went above and beyond by walking past two pools to personally deliver our food • Esmeralda, Ivan, Britney, and Allison from the Preferred Club lobby • As well as all the ladies in concierge services at the main lobby, who helped arrange security passes so a friend of mine could join us for the day The resort itself is beautiful, clean, and extremely well maintained. But what truly sets Dreams Cap Cana apart is its people. I highly recommend upgrading to the Preferred level. The added amenities, access, and elevated service are absolutely worth it. I’ve read some negative reviews, but having been there, I can say this: your attitude shapes your vacation. I witnessed firsthand how unrealistic expectations and negative behavior impacted some guests’ experiences. In contrast, approaching the staff with positivity, patience, and respect goes a long way—this team responds far better to kindness than complaints. Because of these shining stars, my wife and I have decided that our search is over—Dreams Cap Cana will be our go-to resort moving forward. Bottom line: If you go in with realistic expectations, a positive attitude, and take advantage of the Preferred upgrade, Dreams Cap Cana delivers an exceptional vacation experience.

Mediocre for a five star

Excellent service but the food and entertainment was 3 star tops. No hot water in the first room, second room had a water leak that caused me to slip and fall. Not happy with the lack of concern on the managements part afterwards. Won’t return.

Beautiful resort

This hotel was very clean. It had excellent food and all the amenities are close by. The people were amazing. Our cleaning lady (Ruddy) kept our room very clean and made sure we had everything we needed. Luis at the front desk was very helpful. The pool bar bartenders and the entertainment group were excellent. There was plenty of entertainment for all ages. The only issue might be the beach area, because the shore is like shale rock and not good to utilize. There is lots of sand until you get  [... read more]to the ocean part. The ala carte restaurants are very good. Overall it was a great vacation and I would recommend the hotel to others.

So fun — will definitely be back!

We travelled as two couples and all of us had such a good time. The vibe was perfect, it was easy to relax, but also really fun when you wanted it to be. We spent most of our time at the pool and there was always something going on. We’re usually not the type to jump into games or activities, but the entertainment team completely changed that. Cristopher stood out and was a highlight of our trip, he was super friendly and made us feel like family. We ended up joining way more than expected an [... read more]d it honestly made the trip. The nightly shows were also really good and something we looked forward to. Loved having the 24hr café and room service (menu is more limited late at night but still solid options). The disco above the Coral Keg was a fun bonus too. Food overall was good and staff were great. There are 5 restaurants to choose from, no reservations, so there can be a wait, but there’s also a buffet if you don’t feel like waiting. The location in Cap Cana is beautiful, it’s a gated area with stunning landscaping. The beach directly in front of the resort isn’t very swimmable, but there’s amazing swimmable water less than a 5-minute walk down the beach. Only small issues: our keycards did deactivate a few times (quick fix at the lobby), and the concierge wasn’t super helpful when we asked about going outside the gated area. We were able to figure it out ourselves pretty easily though, so it didn’t affect our trip. We even saw a few beautiful weddings while we were there and are already thinking about coming back to get married ourselves after such a great experience.

An amazing vacation

We had a wonderful week. The place Never seems crowded, no line to wait for at restaurants Pools were alittle cool but refreshing. All food was awesome. Staff was amazing too I rate this resort an 9 out of 10

Amazing Resort

This resort is absolutely beautiful. The grounds are well kept, the restaurants are spotless and the food was great. The beach is not the best, it's rocky and lots of seaweed. Lots of games set up on the grass. We were Preferred Club and it was great. Very safe area in Cap Cana. Security to let you into the area, and security to let you into your resort.

ABSOLUTELY GREAT RESORT

ROOMS WERE VERY CLEAN AND COMFORTABLE....STAFF IS AMAZING...POOL AND GROUNDS ARE VERY WELL KEPT...JOHN WILLIAM WAS THE BEST ...AND NICOLE MORELASE WAS A SWEETHEART AND KEPT US BUSY AND ENTERTAINED AND MADE NEW FRIENDS WITH BOTH OF THEM

Beautiful resort

The hotel was clean and well organized. The pools were lovely and you can find a quiet or loud one depending on your taste. Our family enjoyed the food in all of the restaurants. It was relaxing not having to book à la cartes. We stayed in swim up rooms on the back side of the preferred section which was really nice because in the afternoon it is shady and peaceful. The beach , of course, was the only negative.

Wonderful time, wonderful memories!

Stayed at Dreams Cap Cana for the Christmas holidays and to celebrate a birthday! Family of 7. The resort was a dream. I appreciated the cleanliness of the room, the grounds and the overall esthetics of the resort. Food was good. Restaurants should have hours displayed as they didn’t follow what was detailed in the app. A lot of the staff did not speak or understand English, which would be the only negative. And the beach. Lots of rocks and some seaweed, we had to walk away from the res [... read more]ort to find some cleaner water, but that is an issue only Mother Nature can control.

Dreams cap cana

Really unhappy with our 10 day stay. Initially everything was amazing, that soon faded away. We had a staff member of the resort walk into our room at 10:30PM while me and my fiance were sleeping. We went to the front desk about our issue and they took a statement and saod they would follow up and took down our number when they had answers wich we have still not heard anything. We had a good bracelet stolen from our room wich the resort dosent take and responsibility for since it wasnt in the lo [... read more]cked safe. The buffet was closed at night only open for breakfast and lunch along with other restraunts so for supper you had 3 options wih is not bad but when you book they make it seem like there are so many food and restaurant options when in reality there is not. We both got sick with food poisoning wich we never have been sick before on resorts but that wasnt much of an issue. The front desk will not inform you of a price but if you need to see a dr for meds they start at $2000 USD for just showing up at your room and price goes up from there. Overall alot of things that we felt were not right and left us very unhappy.

Amazing Vacation at this Resort

Buildings are in excellent condition; the preferred room was in excellent shape and very clean! Facing and literally overlooking the beach, I can confirm several morning breakfasts enjoyed on the balcony watching the sunrise with no stink. Pools are well maintained. Food is very fresh with lots of variety. The staff and everyone are genuinely kind and helpful and at times going above and beyond expectation! Note: hair dryer, body lotion, shampoo, conditioner and body soap are included in roo [... read more]m. Hot water was in abundance. Robe and slippers are included, but must request. AC was in perfect working order. Thank you to all the staff and to all those we connected with for making our stay memorable and so relaxing! I would definitely return.

Not for beach people

The resort is nice, the pools are nice, but the beach is not. We did go in the off season during November. As for the beach, even after all the seaweed was finally removed access to the water was poor with coral everywhere

Fantastic resort

We booked preferred service at hotel, we had a private car service from airport to hotel we were dropped off at the preferred lobby, it was a nice touch. After check-in our butler showed us to our room. The food and drinks were good, it was nice not needing to make reservations for dinner. We had a food allergy and the majority of time this was adhered to, except one meal we were served this food. They didn't seem to take the situation seriously which was disheartening. The towel service was gr [... read more]eat, you were not restricted to only 1 towel, didn't have to ensure you have a towel to return at end of stay or be charged. There are lots of pools to choose from which includes multiple swim up bars. The beach is disappointing, there is a rock shelf on this resorts beach front which makes it very difficult to swim, we were at this resort for a week and barely saw anyone in the water. It would have been nice to have beach access to the other sister hotels up the beach as you can swim in these areas. The washroom is too far from beach. The ladies at the cafe were friendly and attentive, by mid-week they new our order, great service by Oscari & Rosemary.

Relaxing Cap Cana

Just back from Cap Cana let’s start with Negative the beach is unusable due to rocks , we knew this so not a big deal.The restaurants had a schedule posted you did know what nights open . The food was very good ,no reservations needed and if not full stop in another one or order seconds. We went to the Italian twice everything was amazing try the rib pizza. The buffet was good and well laid out. We had a swim out room it was big enough and clean with a safe. Housekeeping was great . Pools are hu [... read more]ge lots of beds and loungers, we got involved with entertainment people we had a blast. Service at bar some might say slow but all drinks are made as ordered not out of a slushy machine.Domingo,Evelyn, Luis and Madeline were all happy to serve you drinks. Romone at beach snack bar was awesome brought you food asap to the pool. Jose , Carlos , kept us busy at pool …All in I would go back in a heartbeat , yes some locals come on weekend but nothing to stress about

Toasted Together

The grounds ŵere nice the pools were very nice , one super large and the others were smaller. The restaurants were many but you never knew which ones were open and the buffet was only open for breakfast only so disappointing. The food menu’ s had very little to chose from . The rooms were very nice Would not go back for so many reasons . For a DREAMS RESORT it was so disappointing.

Excellent Resort

We decided to go on a 4 day three night adventure sponutanuously and ended up choosing the Dreams Cap Cana. Beautiful resort top to bottom . We stayed in one of there swim up pools from our room. Absolutely loved dipping in the morning to start the day. Hotel is gorgeous, rooms beyond expectation. Front desk service was superb. Very professional and polite. The only downside is i found the bar service waitress/waiters did not come around enough not sure if they did not have enough staf [... read more]f and were very slow. They do need to improve that part of their service. Food was excellent. Their beach is not the best as it is a little rocky but I think they are working on that. Beyond the Dreams resort the beach and sand was great, white soft sand and beach was beautiful. I would give this resort definitely give this place a 4 plus and would recommend it.

Excellent Resort

We decided to go on a 4 day three night adventure sponutanuously and ended up choosing the Dreams Cap Cana. Beautiful resort top to bottom . We stayed in one of there swim up pools from our room. Absolutely loved dipping in the morning to start the day. Hotel is gorgeous, rooms beyond expectation. Front desk service was superb. Very professional and polite. The only downside is i found the bar service waitress/waiters did not come around enough not sure if they did not have enough staf [... read more]f and were very slow. They do need to improve that part of their service. Food was excellent. Their beach is not the best as it is a little rocky but I think they are working on that. Beyond the Dreams resort the beach and sand was great, white soft sand and beach was beautiful. I would give this resort definitely give this place a 4 plus and would recommend it.

Great resort

Everything was great except for the beach. It was under construction, but we could go to an adjacent beach and enjoy the turquoise waters there. The food was great as well. The rooms were very good as well.