Dreaming of Dreams Cozumel

We loved Dreams Cozumel. For a snorkeling vacation, you can't beat being close to the beach with easy water access to an array of tropical fish, some of which I hadn't seen before. But I do caution people to take water shoes! The resort itself is smaller, which we liked and the intimacy of the resort in terms of size; quality of service was excellent. Highly recommend upgrading for the beachfront view. The sunsets were beautiful. Thank you Colleen Scott for going above and beyond!

Wonderful Resort

Dreams Cozumel is a wonderful Resort. They have great amenities. The room we were in had an amazing waterfront view, a large private balcony, king size bed and a huge bathroom. We had preferred status, so we had access to extra perks, which included a spa treatment that we both enjoyed. Also access to the preferred lounge was a treat. The staff were friendly and very helpful!

Great stay.

Booked this as a real last-minute vacation, 3 days before departure. Really needed to exchange the clouds and cold for some sun and heat. Husband and I thought the deal for a week at the Dreams Cozumel was excellent, so went for it. We lucked out with an amazing top floor corner room after having chosen the preferred club oceanfront option. Even though we were on the side of the construction (Sunscape, between Dreams and Secrets, is being renovated/built) we were unbothered by the occasional noi [... read more]se. In fact, we heard almost no noise apart from the waves and the birds when in our room and on our balcony. Even when the pool was in full swing with water aerobics or somesuch, our room was a true sanctuary. Entering the beach is a process and water shoes are a must. I did not snorkel but saw many other guests doing so just in front of the property. The amount of sargassum seemed "normal". There were plenty of places to sit on the beach. Since Sunscape was closed, the entire area in front of it was free. The recliners were not the cushy kind like the ones in front of Dreams, but there were plenty of palapas available and a good access point for entering the water. The buffet at Dreams was excellent. Personally, i thought it was better than the buffet at Secrets, at least for breakfast, so stayed at Dreams for meals. Italian at Dreams was very good but only got there once. It was supposed to be open on our last night but wasn't. Mediterranean was also good. In general we kept to the buffet since vegetarian options are limited in the restaurants and the guac was fab at the buffet. I also have to mention that having the buffet right on the water and partially open to the sky is awesome. Usually, buffet rooms are cavernous and tucked away inside a resort so you lose the tropical vibe of the whole vacation. The Dreams buffet is really a beautiful patio and lovely place to enjoy your meals. We don't hang at the pools much but found the small one right outside of the Secrets lobby to be very pleasant. Few people there and good for a quick refresh. I will caveat my review with the fact that the resort(s) was/were not at capacity and Sunscape was not open so, would service, noise levels, wait times and space be different if they were. That said, we truly enjoyed our stay at Dreams Cozumel.

Birthday getaway at an amazing resort!

My time in Cozumel was nothing short of beautiful. From the moment I arrived, everything felt warm, welcoming, and effortlessly relaxing. The dining experience stood out right away—every meal felt thoughtfully prepared, with fresh flavors and a variety that made it exciting to try something new each day. Whether it was a casual bite or a more refined dinner, the quality never slipped. The grounds were absolutely stunning—clean, well-kept, and full of vibrant energy. Walking through the pro [... read more]perty felt like being wrapped in a tropical escape, with every corner inviting you to slow down and enjoy the moment. Customer service truly elevated the entire experience. The staff were attentive, kind, and genuinely eager to make sure every detail was just right. It never felt forced—just natural, heartfelt hospitality. As for the room, it was exactly what I needed—comfortable, clean, and peaceful. It became a quiet retreat after long days in the sun, with everything in place to relax and recharge. Overall, the hotel delivered an experience that felt easy, refreshing, and memorable. It’s the kind of place that stays with you long after you leave.

Great Dreams Resort

Dreams Resort, waiters very friendly, always attentive about filling juice/wine glass when empty. Great food! Cleaning crew efficient services. Beach waters had sharp rocks, small shells and coral. Water shoes required to enter. Pool has an extreme drop step about 3 feet deep in the middle which may cause a fall. Be cautious of the sudden drop! Dreams Resort had two other resorts to freely walk over and have the choice of their buffet, al-cart restaurants, and watch their evening enter [... read more]tainments. Overall experience, Excellent!

Quiet and peaceful resort

Resort is small and clean with amazing staff. Anything you need is available and you can also use adjacent facilities in other two hotels nearby. Beach is beautiful and clean however it’s rocky so water shoes are recommended. There is also a lot of sandy areas in the sea and it’s perfect for snorkeling. There are certain points where access to the water is better than in other parts so find your best option to comfortably enter the water. My only concern would be that smoking is totally forbidde [... read more]n in any of the areas of resort and only place to smoke is outside the front gate and area is not welcoming and clean. I have been previously in other resorts where smoking is also prohibited but there were some areas where smoking was allowed and was nicely provided with ashtray and seating area including some greenery. I am not smoker but found this quite disrespectful to people who are. Room was clean and included all that you need, including fridge with water and pop and beer which was replenished daily. Food was good, however the variety could be better. There were three restaurants where you can have dinner and reservations were not needed. You can also go to other restaurants in nearby two hotels. Buffet is open daily for all three meals with one day closed for dinner. The best part of this hotel is the staff. I found service extremely good. Bartenders at beach bar (Armando) and lobby bar (Jesul) are very friendly and knowledgeable and make delicious cocktails. Alcohol selection was great and included all premium brands. At the restaurants, servers are very good, Eloisa, Francisco, Julio, Alejandro, Amado were always there to serve and help with our needs. Beach concierge Irving always made sure to talk to guests and ensure that lounges are available and try to make sure everyone is comfortable and safe. All in all I had great time and would definitely like to come back.

I will think twice before going back.

This was our 4th. time to the resort!!! I am not sure if we will go back. We had a group of 9. Trying to get rooms close together was impossible even though we made reservations 6 months in advance. The service has definitely gone DOWN HILL!! The staff tries hard to do the best that they can but unfortunately there is no help from management. There was no coffee pods for the rooms, no soap, shampoo or wash cloths. The staff said that there were no supplies. It was nice to have the Coco cafe [... read more] on premise, too bad that the ice cream freezer was not working. We were told to go to Secrets but we had children so that was out of the question. Some of the sidewalks are in great need of repair because of the wholes, it makes it hard for people with mobility issues or parents with strollers. Great snorkeling!!!

Wouldn’t return

Stayed in February 2024 When you arrive at Cozumel, the second you get off of the plane the sales pitches begin. You’re directed to a person that will try to sell you the normal excursions. Once you get away from them you’re directed to your actual rep. As soon as we spoke to her she told us to be weary of the previous sales persons. Which was a little late, or could have been if we had signed up for something. The shuttle ride to the resort is short. Once you get to the resort you’re put into [... read more] the checkin area. Air conditioning and sparkling wine. And the selling begins again. They’re definitely too pushy and the pitch is way too long. Once we got away to our room our air conditioner was blasting away. (A little too much but we quickly found a comfortable temperature for us). The rooms are clean, bug free, the beds are comfy and pillows are great. No one gets a King bed and everyone has two doubles from what we heard / saw. There are two restaurants at Dreams. But you have access to others at secrets and sunscape. The food at the restaurants is great and breakfast is good too. The pool is very cold. Gets next to ZERO sun. And it is very small. The beach is also very small. And between the beach and pool there is no where near enough loungers for the guests so you either get up at 5 to claim a chair, wait to nab one if someone leaves, or just don’t have one. Finally … the house cleaners (or whoever ever else let themselves into our room during the day) stole from us. I had a very expensive facial serum taken from the bathroom. We didn’t let the cleaners in after the second day for this reason which was a pain for towels and getting new water bottles. I searched the room for a couple days to make sure I wasn’t mistaken before I said something. Once I did say something the staffs response was … yeah well (insert a shrug of the shoulders), we can always improve on things. No apology. He didn’t even bother to ask what had been stolen. All in all we wouldn’t return. Partially for the service. Mostly for the hotel and its beach / pool area.

Fantastic Resort!!!

From the moment we stepped onto the grounds we were met with helpful and friendly staff that went above and beyond. Check-in was fast and we only had to wait an hour or so for our room but were able to use all resort amenities while waiting. We were blown away when we stepped inside our room and saw how beautiful and spacious it was! The bathroom was clean and had a nice supply of shampoo, conditioner, moisturizers etc. We had the best sleeps ever as the bed was so comfortable!! The resor [... read more]t appeared well designed and it seemed even the “non-oceanview” rooms had at least a partial view of the ocean. Great variety of food, from morning to night as you can choose from three resorts! Bourdeaux at Secrets ended up being our favourite dinner spot, but all others were fantastic. Try the pizza at the Pizzeria for lunch or the Sky Bar for an evening cocktail! There are numerous pools throughout the three resorts that you can use as a Dreams guest. By day seven we were still discovering new restaurants and pools. We didn’t have problems finding beach loungers as we were patient and looked for ones that people had vacated and left their towels behind. That part was a bit frustrating. But we figured, hey, we’re on vacation, the sun is shining and we have a margarita in hand. Great snorkeling right off the beach with snorkeling gear easily available onsite (and included!). We saw so many amazing fish right off the beach and around the pier. Bring water shoes as the shoreline does have some coral and makes entering the water in some spots a bit challenging. For even more amazing snorkeling book an excursion out to the coral reefs. Truly spectacular!

Dream’s Cozumel

Beautiful beaches, well taken care of property, friendly staff that are happy, beautiful spa. Dreams is the better property out of 3 resorts. Secrets and Sunscape were a little tired and need some updates. The restaurants were okay, 2 Asian restaurants being best quality food out of the a la carte restaurants.

A very relaxing stay!

Upon arrival, check-in was fast and efficient. The lobby although small, was comfortable and modern-looking. Our room was a good size, with plenty of storage space, a beautifully appointed bathroom with a MASSIVE shower and very nice modern decor. The sliding door led to a modest sized patio directly in front of our swimout pool. The only complaint about the swimout pool is that it did not lead to the main pool bar - we had to climb over a 3 foot wall to access the bar, but there was very good p [... read more]oolside service provided by Vicky - she was terrific. The steps into the swimout are also odd; 2 subtle steps down from the deck followed by a HUGE drop into the pool, with no handrail. This wasn't an issue for us, but was an issue for some older adults staying a few doors down. The addition of a handrail down to the swimout in some of the suites would be a good idea. Inside the room, the bed was EXTREMELY comfortable and had a good selection of different pillows to suit any type of sleeper. Air conditioning was hit and miss - either FREEZING or hardly any air at all. Fortunately, the ceiling fan provided enough of a breeze and circulation to sleep very comfortably. I can't say that I had a bad sleep at all. The a la carte restaurants at Dreams were fairly good; Olio and Annato had a nice variety of menu choices, and all dishes were prepared quite well. Like a dummy, I ordered a steak one night and then realized, you don't order a steak in Mexico LOL. That aside, all meals were very good. Service by Guardencia (hope I spelled that correctly) at Olio in particular was superb! Staying in Preferred Club allowed us access to the restaurants and facilities at the neighboring Sunscape and Secrets resorts. The food at these locations was also very good, with the exception of the Sunscape breakfast, both al la carte and buffet. This was MUCH better at both Dreams and Secrets. The resort grounds were lovely, and the location was nothing short of spectacular, especially at dusk. Watching the sun set on Cozumel is worth the price of the vacation alone! At the main pool at Dreams, bar service was terrific. The liquor was close to top-shelf, and Gustavo and the crew are great! The pool entertainment crew, especially the wonderful Sara were fun. All in all, I would recommend Dreams Cozumel Cape to anyone looking for an inexpensive, good-value-for-the-money all inclusive resort. We are used to a slightly higher standard found on the mainland Riviera Maya, but for the money we spent we were NOT disappointed!

Awesome beachfront room.

Nice room ,the understaffed servers worked very hard. Too many resources spend on time share, not the cleanest resort we have been too, you cant hardly see out the restaurant windows they are so dirty. After breakfast , the food was okay at best . Would not recommend ,Will not return.

Small Resort - Great People

Ocean is Rocky Pool and grounds were kept extremely clean No smoking resort - have to go to front gate even though the beaches in Cozumel are public Service was amazing Food was pretty much the same every day - not a lot of fish was served

Incredible

My wife and I had amazing trip, thanx to Nicole Kirk and Trip Central. Not sure where to start. The room, weather, workers, beach and food were incredible. Rooms were clean and always stocked, if not, I asked and they delivered. The food at all the restaurants was excellent, and so was the room service, very little waiting. The workers were always busy and friendly. The beach and snorkeling were awesome. Water was a bit cloudy a couple of days, so I couldn't really snorkel, but swam on those da [... read more]ys. Spent many hours snorkeling on clear days, a bit rocky to get in, so I just kinda swam in. Tons of fish around the "Shark" to feed. Saw, a small sting ray, star fish, puffer fish and a Moray Eel, which lunged at me. Went on Zeus Snorkeling, highly recommended. Spent a lot of time in water exploring the reefs and observing huge sting rays, at the end of the excursion. Minor complaint's, noise from other rooms, slippery area around pool. I believe the noise issue is being addressed, by replacing all the doors. Those minor issue did not dissuade us at all, giving it a Five Star Rating. Special shout out to Angel at the Beach Bar and Susan, the Hostess. Also like to thank Francisco, who lives nearby who helped "guide" my wife and I, we hope to return soon, to Cozumel.

Second time at dreams Cozumel this year

We returned to Dreams in April after a great experience in January. The resort setting is excellent and the architecture and finishes are first class by Mexican standards. Food selection and quality both excellent especially in Olio and Annato. Service much improved form January in all venues. We plan to return to Dreams Cozumel 2 or 3 times in fall/winter 2023/2024.

Would expect better for a 4-star

The cleanliness wasn’t great. Unless you believe putting scented spray is cleaning. We had to call numerous times the front desk to get towels or toilet paper and it took several hours or days each time. The beach is not for swimming: rocks and weeds. The tv doesn’t have any channel working due to weak wifi. The food was okay, but even though it says they accommodate gluten allergies, the staff doesn’t have a clue what it means (milk? Sugar?) and there are not real options that are safe. T [... read more]hey won’t provide extra chairs for the beach and they are all taken at 7:00 am. Also left with traveller’s diarrhea. Not what I expected for the price.

Dreams resort a dream

DREAMS CAPE RESORT COZUMEL I FOUND THE RESORT TO BE CLEAN AND RPOMS VERY LOVELY. OCEAN FRONT IS DEFINITELY WORTH IT.IF U ARE THERE TO SNORKEL THEN THIS RESORT IS FOR U.LOTS OF FISH RIGHT OFF THE BEACH.GROUNDS ARE IMMACULATE.BEAUTIFUL LAYOUT OF VILLAS.MY ONLY COMPLAINT IS THERE ARE NOT ENOUGH RESTAURANTS IN THE DREAMS SECTION AND NO COFFEE BAR IN DREAMS.THE STAFF WERE VERY HELPFUL WHEN WE NEEDED A ROOM CHANGE DUE TO A NOISE ISSUE FROM THE POOL PUMP.THEY CHANGED OUR ROOM BY 12 THE NEXT DAY TO AN [... read more] OCEANFRONT IN A VILLA RIGHT BESIDE OUR ORIGINAL BUILDING AND WE HAD NO ISSUES WITH NOISE.CHECKIN WAS VERY SLOW.WE WERE TOLD NOT ENOUGH STAFF.LATE CHECKOUT WAS NOT AN ISSUE.ALLOWED TO STAY IN ROOM UNTIL 3 OVERALL A GREAT STAY.

Beautiful setting

The resort is physically beautiful size properly for our taste. It is experiencing a learning curve in terms of service and English language skills. The food is the service restaurants was excellent quality and interestingly prepared.