Stunning & Romantic!

My husband and I came here for our anniversary and it was perfect! The resort is beautiful and feels so romantic. The rooms are spacious and modern. The entire resort felt clean, the staff were amazing everywhere, so friendly and helpful. Based on pictures we knew this would be a great resort with the numerous pools and overall aesthetic. What really surprised us was how good the food was! Again, we expected decent food in Mexico compared to other all-inclusives we've been to, but the restaurant [... read more]s here blew us away. We loved that we didn't have to book a reservation, we could just go to any restaurant and we could visit the same one multiple times. We ate at Jasmine, Bordeaux, and Bluewater Grill - Jasmine (my favourite) was delicious if you like Asian food, sushi is a must. Bordeaux was my husband's favourite, the lamb was to die for! Comparable to high end restaurants in Toronto (where we're from), I also loved the creme brulee there. Bluewater Grill was good, but the food was not as amazing as the others, what sets this restaurant apart is the atmosphere. Being outside, feeling like you're in the jungle, it's very romantic. Drinks all around were delicious, so many margarita options, I think the only drink I didn't love was my mojito, but everything else was amazing. The beach was also much like the resort, beautiful, great food, service, and drinks. The shuttle did not take long, it never felt inconvenient. The seating there was very comfortable as well. We travelled in August, which is not busy season so I'm not sure if this would ever be an issue, but we never had a problem finding a cabana or somewhere to sit by the pool/beach, tons of those everywhere and tons of pools to choose from! If you wanted a quiet space or a more lively space, you could find it. I've been recommending to friends and family and I would 100% return!!

Amazing experience

I stayed at Secrets Tulum for 7 days and 6 nights, and honestly, the experience was nothing short of amazing. From the moment I arrived, I felt welcomed. They greeted me with a warm smile, a hot towel, and a glass of champagne, which set the tone for the entire stay. The service throughout the resort was exceptional — the staff were incredibly attentive, always checking in to make sure I was okay and asking if I needed anything for my room. It never felt forced, just genuinely caring. What [... read more] really stood out to me was how the staff went above and beyond. The cooks and the team at Coco were especially memorable — they took the time to remember my order, even though I wasn’t there for very long. That level of attention made me feel valued and seen. Room service was also great — always on time and exactly what we needed. We did have one small issue during our stay, but Louis handled it so well. He made sure we felt heard and went out of his way to make it right, which I really appreciated. I went for my birthday, and they truly made it special. My door was decorated, and right at midnight, room service surprised us with a bottle of champagne and cake. It was such a thoughtful touch that made the whole experience unforgettable. If you’re looking for a romantic, relaxing getaway, this is definitely the resort for you. It’s peaceful, intimate, and perfect for couples. If you’re looking for a party vibe, this may not be the spot unless you’re coming with a group and bringing that energy yourself. The club is open until 1 AM, and while it can be quiet, the DJ is great and really plays based on the crowd’s vibe. Overall, I would absolutely return. The service, the atmosphere, and the attention to detail made this a 5-star experience for me.

Awesome resort…

If you’re OK to take a 10-15 minute shuttle to the beach. The beach club was lovely. I was a little disappointed in how many vendors were allowed on the beach considering it is a “private” beach club. Food at all of the restaurants was amazing. I would say the best of any resort I’ve been to. Rooms were clean and comfortable the AC was a little noisy. The staff was very accommodating and friendly. Some pools were cooler than others some were warmer than others. You could pick a spot that suited  [... read more]you and there were lots of spots. I didn’t like that there was vendors every evening and where our room was we pretty much had to walk past them and they were aggressive. I think 1 time per week is sufficient for off site vendors. Overall I give this resort an 8.5/10

Not what we expected from a secrets resort…

This resort was a bit disappointing for us and not what we were expecting for the price. The entertainment was lacking and the food was not good. We had a few good dishes but overall the restaurants were disappointing and the buffet was very limited for breakfast, but I loved Rosalina at the omelette station, she was friendly and the omelettes were perfection!! The service however, was excellent, the drinks were great and the hotel itself is very beautiful but I feel they could expand on daily a [... read more]ctivities and nightly one’s (in particular the YouTube concerts projected on a wall). The amenities in the room are great and service to the room was outstanding! The beach club was very nice but could use a few more chairs and some umbrellas on the beach. Also we did not like being forced to sit down with the uvc rep the second we arrived after 12 hours of travel, she was pushy and really was a poor first impression. Overall the resort could use some improvements, I think improving the food would increase the value by a lot. We enjoyed our stay overall and see this resort as having a lot of potential to be great someday.

10/10

This resort was a incredible… we had an amazing time at Secrets Resort and Beach Club.. The service and staff were fantastic The resort was very relaxed, and the food was very good. The beach club was very chill, and in the heart of the Tulum beach strip… Highly recommend

Amazing resort

Nice food, all restaurants available for walk ins, accommodating staffs and beautiful rooms. Location is a bit far but the casa zamna area is great with lively bars and shops just outside of the hotel.

Amazing Resort

The hotel is fairly new with a jungle theme. It’s very beautiful however lots of walking to get to your room, lobby and restaurants. The food and room service is amazing, the rooms are clean and spacious. The staff are very friendly and polite. Each night there is entertainment to keep you entertained. Only problem is the beach is 15 minutes away from the hotel and lots of mosquitoes so bring a bug spray. Otherwise. I had a great time.

Unforgettable Experience

My now fiancé and I had the best time at secrets tulum. Not only was it the trip we got engaged on, but everything was perfect from start to finish. Employees were friendly, and service was efficient. Food was excellent. The shepherd tacos at La Taqueria were our favourite. The entertainment was special, our favourite was the Mexican show of course. We really have nothing to complain about. Our room was kept clean, and we even had a surprise in our room the day after we got engaged with chocolat [... read more]e covered strawberries and champagne. It was such a special time. The pools were refreshing, and the design of the building was just stunning. We appreciated every detail. Drinks were never ending, with bartenders even surprising us with special drinks and shots they think we would like. Before this trip we were stunned by the amount of negative reviews and chose to go with an open mind. We could not understand why anyone would have anything negative to say about this resort. It was an absolutely flawless vacation. The beach club was something we have never experienced before, and it was only a short 15-20 minute shuttle which added to the experience as we were in a safari truck. Beach was beautiful, crystal blue water and even 2 lovely pools at the beach club… what a nice touch. Water aerobics, yoga, beach volleyball and bracelet making on the beach was so much fun. Not to mention the delicious shrimp tacos at the beach restaurant. I could go on for much longer but all I have to say is if you want a perfect romantic getaway, choose secrets tulum! Thank you for everything.