Amazing Hoilday

Everything was professionally done. The food was tasty the staff was very helpful and easy to talk to. The property was clean. I like that checking was sit down check in and cool drink was waiting for me. I would love to visit again.

Great Hardware, Software Needs Attention

The Princess Grand Jamaica has great rooms, pools, water park, sports facilities and tons of seating inside and outside. The beach is pretty to look at but awful to walk on. Tons of rocks in the ocean so very few people even bother going in. Individual interactions with staff were great but on the whole, they are understaffed and it shows in food and beverage service. Bartenders would have to leave the bar to go hunt down used cups and wash them before serving guests. Ingredients were often out. [... read more] Buffet was fine, food was reliable (that's as positive as it gets). The restaurants were a mess however. No reservation system results in families waiting for hours and hours to eat. The first night we waited for 4 hours to sit down, then had a sever come to ask us for our order before they had even given us a menu to look at. Food was lacklustre at best. Service at the buffet was also lacking. It was often best to get your own pitcher of water or a carafe to refill your own coffee.

Awesome resort!

This resort was spacious and clean. The decor was fresh and inviting Staff were courteous, friendly and helpful beyond expectations. Good variety of entertainment options and also many areas to relax peacefully while enjoying the beautiful scenery. Pools were fabulous but the beach is not natural and needs a lot more work to be enjoyable.

Lovely place

Grounds beautiful No worry for sun chairs at this time (since place is New) Water in pools likely need inspection more often as we all got upper respiratory/ear infections Good service Rooms very clean and nicely appointed Floors should be mopped more regularly as feet are black quickly Still in soft opening phase we believe Typically at 30-35% capacity with locals coming periodically for 2 day vacations making capacity bigger during those times. Unruly behaviours noted during these time [... read more]s. Buffet was great A la carte italian was great Entertainment crew lovely Pool side servers are very slow but easy to get beverages yourself Would benefit from a tween/teen section (e.g. pool/air hockey/lounge w/ music) for the 7pm-9pm hours Gaming room is good for a handful of kids/young adults but does not capture a larger following Water slides are a hit but again...water should be checked for bacteria Casino set to be ready for November - not sure about that 60min ride to/from airport - but can be upwards of 90min if you are in rush hour - as a large portion of the ride is on a local windy rode vs. highway -Nexxus transfer bus is in desperate need of an inspection - suspension, engine sounds, wiper no working. A lot a people to move safely to and from on a daily basis -Shows/entertainment were very good -Early departure for home - expects passengers to leave at 525am with no breakfast. -then the WestJet ticket/wicket does not open til 730am -Coffee shop that is 24 hours for pastries and sandwiches (which is meant to offset the after hours) does not get delivery til closer to 6am. -if you purchase your checked in luggage w/ SunWing prior to vacation, West Jet does not have proof that you have paid for your luggage and therefore when you 'check in' at the YYZ AIRPORT - you cannot immediately get luggage tickets from machine, YOU MUST line up to check in (even though you have already checked in online 24 hours prior) and YOU MUST show your invoice to prove you paid (BOTH in Toronto and in Montego Bay) because SunWing and WestJet are not in full communication with one another as of yet. -We would return

Amazing Resort

I wanted to start off by saying that the resort it's very beautiful. It is a huge resort and different pools that you can enjoy. The staff, entertainment, drinks are great. Super clean with huge rooms. The food needs improvement for sure.

Amazing resort

Grounds are clean well kept, food is plentiful, staff took great care in preparation the way one likes it, friendly and willing to make your experience with them as homelike as possible with no snow only white sands, the beach is lovely to sit and enjoy the colour of the water, clouds,warm sun, an organic feel, rooms clean, a few hurdles to overcome as they are new and learning