Amazing resort

Just came back from 7 amazing days at Riu Palace Kukulkan and everything exceeded expectations! The food was delicious with so many great options every day, the grounds were beautiful and spotless, the rooms were modern and comfortable, and the beach was absolutely stunning. Such a relaxing and fun vacation — would definitely come back!

Very nice resort

Very nice vacation. Everything was very good, food, service, location, beach, room very clean. I have intentions to return and stay longer at least 10 -14 days, in future, when will be possible for my family.

Beautiful resort

The hotel Itself is in great condition. I have never been to a cleaner resort. The staff was awesome; friendly and helpful. The food was very good. Beautiful beach. The complex could do with a few more elevators is my only negative. There are only two banks of elevators. They are fast but quite a walk from where our room was. Also bathtub in the middle of the room we found a bit useless and more of an obstacle.

Great resort

Resort was perfect,nice and compact,not overcrowded, food was amazing,especially the Gourmet and Steakhouse. The beach was clean and the water was clear and warm,a little choppy when we got there but was great after a few days,pools were great and no problem getting loungers at all,lastly,the people were amazing from the bartenders to the servers,highly recommend this resort!!!

Love this smaller Riu

We enjoyed our time the the Riu Kukulkan…the grounds are easy to get around, restaurants all good LOS…. We booked an elite room and easy to make all our reservations with the app! Be aware they have 8 floors of Elite.. Our Elite room was a bit of a disappointment as the bathroom is poorly designed…. Separate toilet, shower a sinks are “open Concept”. With a very large bathtub in the middle of the room…. Also governer on the TV for volume. Doesn’t go up or down.. all rooms at front face ente [... read more]rtainment stage, so it can be very noisy for awhile if you are in your room! The elite lounge was a let down, small and far away from main lobby, club chairs that take a lot of space…. We loved the Elite pool with Beds available for no charge!

Excellent hotel

The hotel is well located with access to the beautiful walking beach to shopping and restaurants. We had an all inclusive stay and the food options and quality was impressive. The hotel staff at all times attentive & polite.

Exceptional Stay

The Hotel and room are modern and kept very clean. the staff were amazing and helpful. I had forgotten an expensive pair of sunglasses in the buffet and Ariel (the server) chased me dow on the resort to return them. The food and resturants were exceptional. Durning our stay we watched staff work around the clock to build a new Steak house; which was completed in five days - wow, Mexican work ethic. My only suggestion for improvement would be to have more onsite entertainment. Also, be prepa [... read more]red for a $45 Canadian resort fee. Great resort, great value

Fantastic Resort

The hotel was wonderful and we would definitely return. Grounds were beautiful, the staff were awesome and everything was spotless. Had breakfast in the Elite restaurant each morning, Karen, Ana B & Jasmine were wonderful. Lunch at Buffet (few times at Pepe’s) and then went to restaurants for dinner, we never booked and always were able to walk in. Food was great. The bathrooms close to the pools were cleaned constantly, Rebecca and Maria did a great job. Rubi served us at the pool, she [... read more] was so friendly and always so cheerfull. The Lobby bar was great place to have a before and after dinner drink. They had special drinks every night. Some other staff who should be named are Efrain, Dennis & Ivan, along with the entertainment staff Maya, Alma and Ophelia (hope I spelt correctly) There were always loungers available beside pools and at the beach.

Dream Vacation

Hotel was amazing, so clean and fresh, there was a lot food to choose from and plenty, the pool was great always some kind of game or party going on and lots to drink. Everybody was just so happy to see you, there were night shows from mariachi to pop music or games. They really took care of you. We'll definitely coming back!

Beautiful hotel

The Riu was well-appointed, easy to get around. The staff were exceptional from the reception to housekeeping. They knew their job and did it well. Our room was kept clean and neat. I did find that the buffet was really lacking in variety. I like when there is a carving station or someone making fresh pasta. There were too many creamy sauces. The acoustic in the main lobby bar was so loud! Our room was beautiful accept that we heard the traffic on the main road. ( we were facing the beach).  [... read more]At night it was loud. Overall it was a really nice holiday.