Not my favourite

I have been to many 5 star resorts in Cancun and Mayan riviera. This is one of the few I wouldn’t return to. The hotel architects/owners have obviously optimized managing guests , food, entertainment and repairs for maximum efficiency (for the hotel). So for guests it lacks interest//charm/variety. The hotel gives an impression of cleanliness and modernity but this is in large measure simply because it is only four years old. The same large dead moth remained on my floor for the duration. Th [... read more]e pool is difficult to access and the jacuzzis dirty grey every day. The “swim-out” pools are just plain weird. Shallow and hard to access. Hotel management attempts to charge preposterous prices for the few special activities like “tequila tasting” that would be free elsewhere. Honestlly, it’s like hotel management is under pressure to make/save $ and they don’t know how/can’t. On the plus side, the rooms and showers are spacious, tvs large and the hvac system is excellent. Staff aims to be professional. Beach is not the worst.