Bahia Principe Explore Akumal: Excellent a'lla carte restaurants!

Although construction was happening, the grounds are still stunning and lush. Pools are spectacular and clean and you never had to fight for a seat! Drinks were very generic and not great quality liquor even with hefty tipping. The bartenders were good. Room service (food choices) is where the quality and choices have drastically gone down. The house keeping team was excellent, the mini fridge needed to be requested for particulars. Buffets were mediocre , not nearly as much choice as last v [... read more]isit, breakfast always great. A'lla Carte Restaurants were outstanding . Would deffinitely return.

Margaritaville Island Reserve Riviera Maya: Absolutely Disappointed

Prior to departure, I became aware through online reports that the hotel’s main pool might be closed for renovations. I contacted Tripcentral, the agency through which we booked, and they reached out to Air Canada Vacations and the hotel directly. We were advised there were no notices or advisories regarding any pool closures and were reassured there would be no issues affecting our stay. Unfortunately, upon arrival, we discovered the hotel’s main pool was completely closed and under active r [... read more]epair. It resembled a construction zone or skateboard park rather than a functioning resort amenity. This was a significant issue because this property does not have a swimmable beach, making the pools one of the primary reasons guests choose this resort. Had we been properly informed prior to departure, we would have changed resorts or reconsidered travelling altogether. In addition to the pool closure, the resort experience was far below what would reasonably be expected from a 4.5 to 5-star all-inclusive property: * The resort appeared to be operating at less than 25% occupancy. * Restaurants were frequently closed, sometimes leaving only the buffet available. * The LandShark restaurant was closed every evening during our stay. * Entertainment was minimal or nonexistent despite advertised activities and events. * Promised activities such as a pickleball tournament and silent dance party never occurred. * The Mexican night entertainment was extremely underwhelming. * Bars ran out of basic products, including Smirnoff vodka. * Lounge beds near the pool remained blocked off as “reserved” despite sitting empty for entire days, while staff enforced policies preventing guests from reserving chairs. * Restaurant reservations were allegedly “full,” yet the restaurants themselves were nearly empty, clearly indicating staffing limitations rather than capacity issues. * Service throughout the resort was consistently inadequate due to apparent understaffing. Additionally, one day a guest vomited in the SOS pool, resulting in the closure of that pool as well as the connected swim-out areas for chemical treatment. This left both the SOS pool and the 5 O’Clock Somewhere main pool unavailable at the same time, severely limiting access to essential resort amenities. Our return airport transfer experience was also unacceptable. We were picked up without any Air Canada Vacations representative or greeter. The driver did not appear to know where we were going and stopped at another hotel to wait approximately 30 minutes for a no-show passenger while we remained in the vehicle. Overall, this vacation experience did not remotely reflect the premium five-star all-inclusive product we paid for. We paid full price for a resort experience that was clearly compromised due to renovations, closures, low occupancy, reduced staffing, and lack of services.

Ventus at Marina El Cid Spa and Beach Resort: Good experience at Ventus, Marina el Cid. Watch out for room upgrade price scam.

Great hotel overall. The room was very clean and well stocked with all necessary amenities, and the pools were also clean and enjoyable. The resort is quite large, so golf carts are needed to get around. They were generally easy to flag down during the day, though more difficult to access at night. The restaurants were generally good, with Kobe and Aakat standing out as the best dining options. Staff throughout the resort were friendly and helpful. The location is also a plus, being close to  [... read more]the town of Puerto Morelos, which makes it easy to venture outside the resort. The Platinum upgrade is worthwhile for access to premium liquor; however, availability is limited to certain bars, and there is no bar directly by the pool. This made it somewhat inconvenient, as it required frequent trips back to the reception area to get the drinks we wanted. I would say this isn't the best resort for young couples, as we were really the only young couple in our early 25-30s. More geared towards retirees and families but still was enjoyable. warning! The main issue occurred during a room upgrade offer. On our first night, we were told the swim-up suite upgrade would be $50 USD per night, which both my husband and I clearly heard and discussed, deciding to first view our room before committing. The next day, when we returned to inquire, we were told the rate was $270 USD per night. When I questioned this discrepancy, suggesting it might be pesos or a misunderstanding, the rate was suddenly reduced to $60 USD after discussion. This experience was concerning and felt inconsistent, so it’s worth being cautious with upgrade offers.

Ocean Allure Costa Mujeres: Awesome experience Ocean Allure Costa Mujeres (5 stars!)

Our last-minute trip turned out to be the perfect 3 days and 3 nights getaway for my partner and me at Ocean Allure Costa Mujeres. First Impressions: The lobby looked and smelled incredible, which immediately set the tone for a relaxing stay. We were welcomed with mocktails, which was a really nice touch. The only downside was the immediate upselling during check-in - staff strongly encouraged us to upgrade to Prestige/Premium packages and pushed a breakfast discussion even after we poli [... read more]tely declined. Aside from that, the check-in process itself was smooth and efficient. Food: All-inclusive resorts sometimes get a bad reputation for food, but we were pleasantly surprised. Buffet Los Corales offered a wide variety of fresh and flavorful options for breakfast and lunch - definitely check out the fresh fruit section! The coffee shop also became part of our daily routine thanks to the friendly staff and excellent lattes. The à la carte restaurants were overall very good. Our favorite was Margarita for Mexican cuisine, while the Steak House was another standout. Our least favorite experience was at La Locanda (Italian), where we encountered an unusually rude server who incorrectly claimed ginger ale was only included with a Premium package. The risotto there was also meh. Suites: We booked an ocean-view suite, and it was beautifully decorated, spacious, and very clean. The only issue we experienced was inconsistent hot water regulation in our room. A very minor nitpick, but the towels and robes felt rougher than expected for a 5-star resort. Resort Amenities: Although we didn’t participate much in the resort programming, we thoroughly enjoyed the lazy river and swim-up pool bar service. The oceanside loungers and furniture also felt clean and well-maintained. Verdict: Highly recommend! It was our first time visiting Cancun and our first time staying at a 5-star resort, and Ocean Allure Costa Mujeres definitely impressed us.

Riu Palace Kukulkan: Very nice resort

Very nice vacation. Everything was very good, food, service, location, beach, room very clean. I have intentions to return and stay longer at least 10 -14 days, in future, when will be possible for my family.

Dreams Cozumel Cape Resort and Spa: Great stay.

Booked this as a real last-minute vacation, 3 days before departure. Really needed to exchange the clouds and cold for some sun and heat. Husband and I thought the deal for a week at the Dreams Cozumel was excellent, so went for it. We lucked out with an amazing top floor corner room after having chosen the preferred club oceanfront option. Even though we were on the side of the construction (Sunscape, between Dreams and Secrets, is being renovated/built) we were unbothered by the occasional noi [... read more]se. In fact, we heard almost no noise apart from the waves and the birds when in our room and on our balcony. Even when the pool was in full swing with water aerobics or somesuch, our room was a true sanctuary. Entering the beach is a process and water shoes are a must. I did not snorkel but saw many other guests doing so just in front of the property. The amount of sargassum seemed "normal". There were plenty of places to sit on the beach. Since Sunscape was closed, the entire area in front of it was free. The recliners were not the cushy kind like the ones in front of Dreams, but there were plenty of palapas available and a good access point for entering the water. The buffet at Dreams was excellent. Personally, i thought it was better than the buffet at Secrets, at least for breakfast, so stayed at Dreams for meals. Italian at Dreams was very good but only got there once. It was supposed to be open on our last night but wasn't. Mediterranean was also good. In general we kept to the buffet since vegetarian options are limited in the restaurants and the guac was fab at the buffet. I also have to mention that having the buffet right on the water and partially open to the sky is awesome. Usually, buffet rooms are cavernous and tucked away inside a resort so you lose the tropical vibe of the whole vacation. The Dreams buffet is really a beautiful patio and lovely place to enjoy your meals. We don't hang at the pools much but found the small one right outside of the Secrets lobby to be very pleasant. Few people there and good for a quick refresh. I will caveat my review with the fact that the resort(s) was/were not at capacity and Sunscape was not open so, would service, noise levels, wait times and space be different if they were. That said, we truly enjoyed our stay at Dreams Cozumel.

Bahia Principe Escape Tequila: Great resort

Tequila resort is nice, has newly renovated rooms with modern cozy design and expansive materials. Adults only option perfect for the one who’s seeking for fun and entertainment all day long . You can easily travel between 5 resorts ( Sian Kaan - jungle style, Akumal and Tulum resorts - ocean vibes, Coba - family oriented with a lot of options for kids). All stuff employees are friendly and welcoming , being happy to help with anything you might need. The food is amazing, tasty and made with lov [... read more]e you can feel. Bahía Grand resort worth to visit it, no doubt!

Dreams Tulum Resort and Spa: Lovely Resort

The hotel was very clean, staff were extremely friendly, restaurants when open were amazing, but being off season and under renovation the choices were limited. Everything is close together, no getting lost on the grounds. The spa was fantastic, as was the preferred breakfast club. Overall, I would rate 9/10 and definitely recommend

Valentin Imperial Riviera Maya: Amazing service

Recently stayed for 5 days with my wife. The staff were super friendly and serve us like royalty. All the food we ate was great. The grounds were immaculate and had a great diversity of birds and wildlife.We would definitely recommend this resort for a laid back vacation and I would absolutely consider return here.

Valentin Imperial Riviera Maya: Truly 5 Star - Valintin Imperial Maya

From check in until checkout, Valentin meets all the criteria of what you wish your Mexican holiday to be. Located about 30 minutes from Cancun airport. Immediately upon arrival, the bell staff are at the ready to take your bags as you go to register. As you are seated at registration, a server greets you with a cool cloth and a refreshing drink of the day. Registration is completed quickly and you are sent on your way on a golf cart with your bags already loaded, to your assigned room. Our bas [... read more]ic junior deluxe suite was on the top floor of building 5. A key card provides your entry to the room while the bell man delivers your bags and provides a review of the room amenities. All buildings have an elevator making all rooms accessible. Everything at the resort is within a 5 - 10 minute walk on paved pathways. As an adult only all inclusive resort, food and beverages are one of several highlights of your stay. From in room refrigerator to meet your needs, to a large buffet with choice of seating in air conditioning or outdoor, you are seldom in want of nourishment. For evening dining there are 5 a la carte restaurants to meet most appetites - French, Italian, Mexican, Japanese, Mediterranean. No reservations required except for Tappanyani. In our 8 night stay, our longest wait to be seated was about twenty minutes, but more often walking right in. Following dinner at 9 pm there was a different themed show in the theatre. All were enjoyable performances. The theater show is followed by live music in the plaza for easy listening or dancing. During the day, the main pool is the centre of attraction and activities. If you are looking for a quieter day there is a separate quiet pool and another lazy river area to occupy your time. The main beach area has sufficient palapas and loungers for shade. The sand is soft and does not get too hot even in the direct sun in the afternoon. Walking the beach is possible in both directions to get your excercise if desired. Use of your phone is a priority to see the schedules of the day for activities at the pool or on the beach; restaurant menus and if a particular venue is closed for an evening. The only paper copies of the daily activity is located at the concierge desk in your building. This is truly a top notch Mexican resort, well worth the cost.

Ocean Allure Costa Mujeres: Very nice

The resort is very new so is clean and well maintained for obvious reasons. The staff were friendly and always willing to help. Not so sure the Pristige package was worth the extra money. Never ever saw one of our two concierges. Just spoke through messages. The fact that there is no dinner time buffet available thoroughly put me off. When I go on a vacation to get away and relax, I don't want to have to worry about which a la carte I'm eating dinner every day of the week.

Sandos Playacar Beach Resort: Wonderful Family Vacation

We were a family of 7, 4 adults and 3 children, aged 11,10 and 8. Check in took a little time, however the lovely young lady checking us in was friendly and accommodating. She changed our King Family suites so that we could be on the same floor. We didn't get the pool view as originally requested, but the garden view was actually quieter and more private, plus we saw monkeys from our balcony one morning! Our suites were gorgeous with a huge bathroom with jacuzzi tub, separate shower and sepa [... read more]rate toilet. The suite was spacious, clean and well appointed. It was perfect! We were in the 9000 building. The location is close to the smaller breakfast buffet (Steakhouse) and close to three a la carte restaurants, Steakhouse, Indian and Brazilian, two minute walking to each, plus minutes from the large family pool with small water slide, swim up bar and lunch bbq area and this is the family pool with lots of activities. We spent most of our days at the family pool closest to the ocean so that we could go back and forth to the ocean or pool. This is where the larger water slide is (for children) and they have a covered outdoor restaurant with a variety of lunch choices. The shuttles were at the 9000 building, and they ran every 15 minutes. We never waited long at all. From the 9000 building you could walk to the beach and family pool in about 10-15 minutes. It is a beautiful walkway! Very scenic and lush well kept grounds. Our maid and water/coffee person kept our room spotless and if we ever asked for extra coffee or facecloths or water bottles they were more than happy to bring them. Our grandkids enjoyed the family pools and mini golf the best, and the older boys enjoyed the teen club after a day in the sun, or while the adults watched the shows at night. The main buffet was huge! There were SO many choices for our family! We tried all the a la cartes, the kids enjoying the Brazilian best because of the buffet type choices that went along with your meal. We didn't go to the French or Mexican a la carte with the kids. My husband and I had exceptional service and meal at the Mexican (this would be our favourite!). so personal, they brought the chef out and took a photo, we loved the young lady who made guacamole at our table, it was a perfect evening! They made us feel special! My husband and I loved the food at the French, but found the waiters were not warm or friendly. The food at the Italian was delicious, but again the waiters were not as friendly. Service in all the other a la cartes was fabulous, just not at the Italian or French. They were professional, just a bit cool. I am afraid I did not get the names of many staff like I usually do because we were with a busy family. The nightly shows were fantastic! The resort is beautiful and clean. The beach is lovely for long walks. It was windy and there is sargassum in the water, some days more than others, but we still got into the ocean! The pools are clean and staff were terrific. We never ran out of things to do. The kids were never bored. We needed more time here!! The location of this resort is over an hour from the Cancun Airport. We took a private transfer rather than wait for the provided shuttle (included with our package). We didn't want to waste time waiting to load a bus and stop at other resorts to drop people off. If you want to go off the resort to shop, there is a Plaza Playacar about fifteen minutes or so walk from the resort. We found many beautiful items. The resort also has a market, but I am unsure of how often it happens. It is huge and again has many vendors. There are very few vendors on the beach, which disappointed our grandkids. We never had any issues getting loungers by the pools or beach, and they offer lots of shade. Above the lobby there is a quiet bar you can go to and my husband and I went a couple of evenings before heading back to our room. We all had fun watching the monkeys, the coatis, the capybaras and animals around the resort. The kids sure enjoyed the Cupcake Cafe! We honestly needed more time here to explore more. We would definitely recommend and would return to this resort! Thank you for an amazing time!

Grand Palladium Riviera Resort And Spa: Super disappointed

My family and I have been visiting the Grand Palladium Riviera Maya for the past 13 years, so it is very disappointing to say how much this resort has gone downhill. We travelled as a group of 12 for a family vacation and unfortunately this was by far our worst experience here. Upon arrival, we found two live cockroaches in our room, which immediately set the tone for the stay. The food was absolutely awful compared to previous years, and the buffet barely changed during the entire 8 days we  [... read more]were there. We were also unable to book à la carte dinners because we were told higher-tier guests could bump our reservations, which was extremely frustrating and unfair. The pools themselves were okay, however the cleanliness was very poor. Garbage left around the pool area from the previous day was often still there the next morning, which showed a lack of proper maintenance and care. The entertainment was also very disappointing and nowhere near the level of other resorts we have visited. There seemed to be very little effort put into activities or evening shows. Another major issue was accessibility. We had requested an accessibility room well in advance due to mobility issues, but upon arrival no accessible room was provided. The washroom contained a bathtub that came up over my knees just to get into, making it extremely difficult and unsafe to use. Overall, I would rate this resort a 2-star experience rather than a 5-star resort. It is very sad to see how far the quality has declined over the years. Sadly, after over a decade of visiting, we would not return.

Krystal Grand Cancun: Overrated

grounds and public areas excellent , food buffet for breakfast lacks variety , lunch buffet Ok evening buffet hit and miss , deli quick bite and Italian and Asian restaurants very good . Room (king size ) lacking some furniture like a small loveseat, king bed old and lumpy as was same king on a lower floor , should be replaced, my back still hurts, wouldnt give me a double bed room becuase have to save it for families even though lots of vacancies (bush league) gut feel management trying [... read more] to maximize income in otherwords cheap . Servers and hostesses the best people . NO English movie or spoerts chanels all Spanish except BBC CNN and FOx Go to a RUI property you wont be disappointed , a class above would rate it max 4 closer to 3.75 .I ve stayed in 15 other Hotels on the strip

Riu Palace Costa Mujeres: Great resort

Had a week at Riu Palace Costa Mujeres in May 2026. Everything was great starting from smooth check-in ( all our requests were fulfilled without any problems). The food was great, we were eating mostly in buffet since it was easier to find options for our 9-year old son. The Pepe’s burger and hot dog spot at the pool area is great- freshly made burgers, hot dogs, fries every day from 11.30 am till 5 pm. We really enjoyed different special drinks made by bartender at the coffee/main bar area. Tho [... read more]se dinks were spot-on, every night they were making something different. Live piano and saxophone music players were absolutely amazing. There were great shows as well every night from 9 to 10 pm, il Divo show was especially amazing. Water park with the slides is must-have for kids, very clean and very well supervised by lifeguards. Beach is stunning, wide, clean, lots of shade from palm trees. There was unfortunately waves and seaweed but that is problem for all the Caribbean destinations. But stuff is working non-stop to clean all the seaweed. Pools were great- very clean and well maintained. Room was very clean, mattresses are new and very comfortable as well as pillows. You can also request a privacy screen for your room because of the way it designed (the shower and sink area are exposed to the view from room, so not the greatest layout), but the privacy screen will do the job to keep it private. We had only great experience with staff, everyone is very attentive, kind and making your stay smooth and enjoyable. Resort is more quiet than Riu Dunamar (where they have lots of parties), which is great for families with kids.

Ocean Coral Riviera Cancun: Sargassum alert!!!

Has potential but in transition phase. Privelege status isnt worth it, especially rooms. Wouldnt offer room service afternoons?! Our butler was good until last day when we really needed help. Staff at pool are simply amazing and work hard very consistently Buffet staff good mostly but some are just looking for tips and then provide service. Room cleanliness is very poor. Door was not sealed and a/c failed and wasn't fixed. Beach sargassum was out of control and resorts are not responsible...c [... read more]ity is and efforts are futile.

Ocean Riviera Paradise: Beautiful resort!

This was our first time in Mexico and we booked the privilege package at the Ocean Riviera Paradise. All of the staff was very kind and helpful! The food was very good as well and the drinks were delicious. Our butler was very helpful in booking reservations and taking accommodations. The rooms were nice as well but the only thing I wasn’t a fan of was the shower, the water would pool on the floor. Other than that we felt very safe at the hotel, and even when we went on the excursions we felt sa [... read more]fe as well. Be aware that there will always be someone there to upsell you on something.

Bahia Principe Explore Coba: Bahía Príncipe Coba

Basically it’s a beautiful hotel nice ROOMS cleaning stuff. We’re very nice and awesome but they might as well not have a pool bar. The service was terrible. The bar closes at six. It only serves cocktails until 430 and then you have to go up Top even if you tip them, they look right past you and serve their friends or maybe it was just people that speak Spanish because they certainly overlooked the white people.This wasn’t once I was there for 10 days. It was every time. as far as the food goes [... read more] it was okay they hardly ever serve bacon for breakfast very skimpy on that I don’t know that I would recommend this hotel.

The Pyramid Cancun: management and service have deteriorated

My husband and I stayed here a year ago. We liked the hotel and everything was fine. A year later, a lot has changed. The staff steals during cleaning! If you're coming here for the first time, don't forget to use the safe if you have valuables or money. When we reported the problem of our expensive items being missing, the manager said, "That's your problem." I also want to point out the bartenders' work; they only respect Mexicans. If I came from Europe, am I lower class or what? This is ridic [... read more]ulous! I'm sorry, it's unpleasant when bartenders only hear Spanish and serve them, even though I was next in line. Dear General Manager, change your organization, otherwise you have no future. Thank you very much! We won't come back to you!

Akumal Bay Beach and Spa Resort: Good experience!

We had a good time at the resort. The value matched the experience well. Nice rooms, beach, and restaurant. We were especially impressed with the food options and entertainment. We wish there had been more pools and unfortunately there was a lot of seagrass on the beach in May (which has nothing to do with the resort). Overall, would recommend! Chill vibes!