Barcelo Maya Colonial: Winner

This is a YES, close to everything, beach, buffet, other hotels, casino, boutique. They have the cleanest grounds of all the hotels I’ve been. Beautiful rain forest! The rooms a bit outdated, would need new bathtubs! But will book here again ♥️

Barcelo Maya Palace: Beautiful spot

The grounds are gorgeous. The staff was, for the most part, awesome. We had one server at the breakfast buffet that sighed when I asked for a mochaccino. Food, again, for the most part, was awesome. We were disappointed that when we were booking restaurants, the only time available was 8pm but when we walked by at 6:00 the tables were almost empty. The Italian restaurant was the most disappointing of all. The pasta was all clumped together and hard and the sauce tasteless, similar to a chea [... read more]p jarred sauce. The dessert was no better. The brownie was dry and if it weren't for the ice cream would have been totally inedible. The pools are not heated so when the temps were on the cool side, you could not get in the pool as it was freezing. So overall, it was decent. It was our second time going to the barcelo but it will probably be a while before we go back.

Barcelo Puerto Vallarta: Very Nice Resort

This Resort is about 30 minutes from PV on quiet bay. Resort beautiful. Pools lovely. Especially the adult pool. Beach not so good. Only other issue was standing in libe every morning to book reservations for restaurants. Even if first in line could only get 8 pm supper. Premium were able to book ahead. Food was good as well as the service. It would be nice if they had early evening entertainment.

Occidental Cozumel: Great holiday at Occidental Cozumel

My wife and I were very impressed with the environment at Occidental Cozumel. It felt so peacefull and safe there. We were living in a green space manicured every day by staff. The food was plenty and delicious. The rooms are large clean and completely equipped to serve the visitors. We did have a: balcony but many units had one.

Occidental Cozumel: Going To Cozumel? Pick Another Resort!

We have vacationed extensively throughout the Caribbean—including previous trips to Cozumel—and unfortunately, this recent stay ranks near the bottom of any resort experience we have had. We arrived late afternoon on Wednesday, January 28, and checked into Royal Level Building 21, Room 2126. From the moment we arrived until our checkout on February 4, we had no hot water in our room. Not once during our entire stay was this resolved. Customer Service & Response January 29–30: We repeatedl [... read more]y spoke with Royal Level staff and were told each day that the issue “was being fixed” and would be resolved “in a couple of hours.” January 30: After no progress, we approached a manager (Abigail) at the front desk. She again stated it “was being fixed” but could not provide an ETA. When we expressed concern—particularly given the extra cost of Royal Level—her response was, “What do you want me to do?” She then suggested we “speak to Air Canada to see if they’ll move you to a different resort.” Her tone was dismissive and unhelpful. February 2: At 10:00 a.m., all water to the whole resort was shut off entirely. We were told it would be out for four hours. Although it was turned on by dinner, we still had no hot water For the remainder of the week, we continued checking with Royal Reception for hot water and were repeatedly told staff were “working on it,” yet we saw no evidence that the issue was being addressed. Food & Dining The food was mixed at best. Buffet options for lunch and dinner were bland and repetitive. The à la carte restaurants were acceptable, but nothing exceptional. Overall Quality We spoke with several returning guests who told us that the quality and service at Occidental Cozumel have been declining steadily over recent years. Based on our experience, we agree. Conclusion Between the complete lack of hot water, poor handling of our concerns, inconsistent food quality, and overall decline in service, we cannot recommend this property. We will not be returning.

Allegro Cozumel: Did not think this resort is close to a four star

The grounds were well kept and easy to get around the staff are very friendly and helpful the waitress at pool and beach are excellent and they were easy together along with the bartenders at the lobby bar did not seem so good as at the beach the food on the breakfast and dinner buffet was not kept hot lunch buffet was much better had Italian dinner and was not impressed overall this is a nice resort and easy to get around as a senior but the cold food is a strike against

Occidental Cozumel: Beautiful resort.

We were blown away by how gorgeous the grounds are. Immaculate. The resort is laid out perfectly for ease of getting around. Food was great. Lots of drinks to pick from. Many little tables in bar and lounge areas to play games or cards. Entertainment was really good and we enjoyed the disco. Easy access to the beach if desired. The pool was a bit cold but that’s not the hotels fault. Would have liked a few more English channels on the tv. Everyone was kind and helpful. Loved the room key was on  [... read more]our bracelet,that was so nice. Our hot water was hit and miss but not a big issue.not really enough chairs for guests but not many more would have fit. I would have enjoyed a regular chair as not all of us like a lounge chair. We will definitely be going back. Wish we could fly there from London Ontario

Occidental Cozumel: Beautiful resort.

We were blown away by how gorgeous the grounds are. Immaculate. The resort is laid out perfectly for ease of getting around. Food was great. Lots of drinks to pick from. Many little tables in bar and lounge areas to play games or cards. Entertainment was really good and we enjoyed the disco. Easy access to the beach if desired. The pool was a bit cold but that’s not the hotels fault. Would have liked a few more English channels on the tv. Everyone was kind and helpful. Loved the room key was on  [... read more]our bracelet,that was so nice. Our hot water was hit and miss but not a big issue.not really enough chairs for guests but not many more would have fit. I would have enjoyed a regular chair as not all of us like a lounge chair. We will definitely be going back. Wish we could fly there from London Ontario

Barcelo Maya Palace: Super Resort

The check in was a bit chaotic and disorganized. The room was super spacious and clean. The resort itself, including all pools, is beautiful, clean, well maintained and people are very friendly and accommodating. The food was excellent; buffet and restaurants. The beach was a bit rocky but some parts were fine. I would definitely go back.

Barcelo Bavaro Palace: Beautiful Location and Resort

Interesting activities on site. The specialty restaurants are difficult to book for a decent hour. We prefer not to eat after 9 pm. We were not impressed by the Italian restaurant, the food was minimal and not very good.

Barcelo Maya Colonial: Wonderful Resort

Have only wonderful things to say about this resort. Group of 5 of us went for 7 days. Beautiful and clean grounds. Nice to check out the other hotels along the beach. Food and à la carts were great. Won’t go hungry. Entertainment was good. Area by the palace had the best swimming. Great snorkeling there. The staff do their best to upkeep the grounds.

Occidental Costa Cancun: Good resort. Beach not as pictured.

|This resort is beautiful when lit up at night! Good variety of food available, 24 hour snack bar, specialty restaurants were great. No swim up bar, but there is a bar close to the pool, the lobby, and the beach. Small resort means less walking to get to amenities, but still lots of spaces for guests to sit. Room was as expected, but we backed onto the street and it was loud. Bartenders made fabulous drinks. Hotel giftshop is expensive, and exchange rate on credit card is even worse. Had a sligh [... read more]t problem at check-out. Our trip confirmation email said noon, but the hotel said it was 11am, tried to charge us an additional fee by the hour! We disputed it. Our airport shuttle pick up was scheduled for 5:10pm due to evening flight. The hotel said we were all inclusive until 3pm only. The beach area is very small, and in a bay busy with boats. There was alot to watch, but not a serene beach experience. Zero nightlife after 11pm, daily 7pm piano player is fab, 9pm nightly entertainer was fun. My favorites were Circus night and Karaoke. Some of the guests are so talented!

Barcelo Maya Palace: Best vacation ever!

Absolutely stunning and massive resort. Rooms were spacious and exceptionally clean. Food was amazing (buffets and a la cartes). Pool was massive. Beach was fantastic with amazing snorkeling - we saw sea turtles, stings rays and tons of fish! Staff were so attentive. Wildlife was amazing (we saw coatis, deer and spider monkeys right on the resort)! Highly, highly recommend!

Barcelo Maya Caribe: Food

There was definitely a lot of food in the hotel. However, the buffet needs better chefs. The flavours of the food were really off. The captain morgan grill had the best tasting food overall. I do think that the chef's need a bit of training. Anything fried was totally soaked in oil. As if fried in cold oil. Like I said a lot of good food however taste was not there. The rooms had issues as well, we asked for our tap to be fixed many times. And there was 3 of us in a room we asked for a  [... read more]better room and it was denied as well, even though the hotel was not fully booked.

Barcelo Maya Tropical: Barcelo Maya Tropical

Thank you Angelina for choosing an amazing resort to spend with my family. Resort was very clean the staff were always willing to help. Food at buffet and the restaurants was delicious. Lots of activities for all ages. Loved watching my grandkids snorkel in the ocean was priceless. Thanks so much.

Occidental Papagayo: Enjoyed Occidental Papagayo

This property is 25 yrs old which results in lovely mature tropical gardens~palm trees, flowered shrubs, birds, butterflies.Being built into a hill there are lots of stairs. Numberous carts can take you places. 3 buffets a day with lots of choice + 3 specialty restaurants. 2 pools + lovely large beach area with view to Pacific Ocean. Numberous activities, bocci, ping pong,billards, gym, horseshoes,target practices, musical entertainment most nights. English at front desk was 80 percent, other [... read more] employees 40-50 percent. People were lovely and friendly. Being 25 yrs old there are areas that need some TLC. Met numberous people that have come to this resort for years and still enjoy it.

Barcelo Maya Colonial: Barcelo Colonial charming family resort

Amazing grounds, we've been to over 10 other resorts and this one scores high with its architecture and natural beauty. We loved it. Most rooms cater to families: 2 queen beds + sofa. We couldn't find a room with a king bed and neither could our friends. The beach is beautiful, wide, clean, white sand, and has lots of palm trees. There was a bit of a shortage of beach chairs as the resort was full, especially on Saturday. Water shoes are needed as there are rocks in the water. Food was excellent [... read more]. Plenty of entertainment venues to chose from as we also had access to adjacent resorts. All in all great value for the price.

Barcelo Bavaro Palace: Good resort

The resort in general was good. It is close to the beach, the pools are nice, many activities to do. However food is not too good, specially the international restaurant, food lacks of taste, and the wifi is not good is your room is away from the lobby.

Barcelo Bavaro Palace: Beautiful resort

It’s a lovely place. Well maintained and very clean. Beaches are beautiful pools are really nice. The swim up bar pool was very dirty. This trip we didn’t go inl look like a cesspool unfortunately it was connected to the lap pool so I couldn’t do my swimming laps. The good news is there are many other pools to use that were perfect.The food was good unfortunately they always overcook their chicken and most meats. Food always cold, but it is hard to feed that many people. I’m sure they do the bes [... read more]t they can. The furniture is really worn out in the common areas They need to replace all chairs and sofas really uncomfortable to sit on. The bedroom lights didn’t work and both sinks did not drain. They were also not fixed even though we brought it to their attention. overall we always have a wonderful time. We’re not really there for the food or fancy rooms. The rooms were cleaned very well every day. I have to say the people were much more friendly than they were the first time I was there. Happy to say I will be returning for my 65th birthday in April. Looking forward to another great week!!

Barcelo Maya Palace: Beautiful resort

Huge resort, very clean , beautiful, pretty modern nice and open would definitely recommend to friends, great food , adult pool section was also great.. quiet and calm....peaceful resort !!!!!!!!!!!!!!