Grand Oasis Sens: Mould and Lack of food

Will not stay at an Oasis ever again! We had to throw out our suitcases and leather coat and shoes still smell like mould 2 weeks later. Black mould in room and on the pool tiles. Buffet is only open for breakfast and only two or three restaurants open during our stay and lineups and waits to get table only to find many items including bread all gone. Next to no entertainment and totally understaffed except for security staff walking around. With a couple of exceptions, most staff trying to [... read more] avoid guests rather than making them feel welcome. Tried to switch hotels but Air transit rep quit job and we were left hanging. We were willing to pay extra just to get away but no help from anyone to make it happen. Disco is small room in basement. Treacherous floors with multiple small level changes make heels dangerous, lots of people limping or injured from falls while we were there. Staff even agreed hotel is mismanaged and although price is lower than many hotels, it was a waste of money versus fewer days at a better resort, especially since we had to throw out our luggage.

Grand Oasis Cancun: Amazing and fun resort

It was beautiful, I was traveling alone and I’m so glad I picked Grand Oasis Cancun. All staff were very friendly, and the people there were awesome! I met so many people it was a blast. The parties were fun and they got me out of my comfort zone! Would definitely stay there again

Oh Cancun On The Beach: shortcomings

hotel checkin/checkout staff were rude. almost like you had to pay them in order for them to answer questions. wristband for oasis lite- does not get you drinks at the lobby nightclub (kinky) pay extra..to get water refilled in your room-pay extra. bathroom-no shower curtain, so water was all over the floor everytime

The Pyramid Cancun: Top notch resort

We stayed at the pyramid oasis and other than a slow check in, we had a wonderful week. The staff are amazing and always willing to help. Customer service was great when we discovered we had no remote control for the TV. We loved the VIP treatment that the black bands gave us. One of the nicest beaches we’ve been to, unfortunately, it was windy the week we were there and although we enjoyed the beach, we only spent a little time in the water as the waves were quite high. The pool was s [... read more]pectacular and very clean. Lots of seating available by the pool at all times. The evening shows and entertainment was spectacular; we actually saw red circus twice in the week we were there. The gym could use some updated equipment as everything is quite old and rusty and not very clean which is in contrast to the rest of the resort. The buffet for the VIP black band was great for breakfast with many choices, however, we found that dinner was often lukewarm to cold. There are so many restaurants at the resort to choose from that this was a minor inconvenience espeially sine there was another buffet at the other end of the resort as well as specialty restaurants. All in all, we had a fantastic week and are planning on going back next year.

Oh Cancun On The Beach: Oasis resort

The grounds were clean and kept in good place. Yoga and zumba were great. Food was good. The room was good. The customer service and reception were not good. Reception was extremely slow. Customer service wasnt good at the bars and servers because I dont think they believe people tip so they dont really care. Also, I dont think mexicans like english speaking people due to current political issues with America so probably poor service due to that even though we are canadian. The beach snack bar h [... read more]ad poor quality food. The beer from the tap wasnt good either. Small selection of drinks everywhere.

Grand Oasis Cancun: Great escape

Hotel was large, very clean, staff were attentive and very nice. Many restaurants and bars were closed, many things are an up-charge that was not expecting. Was quiet which was nice, but made me wonder why is such a large resort, not even close to being as half full as it looks.

The Pyramid Cancun: Love grand oasis!

Had an amazing 9 days at the grand oasis pyramid for the second time this year. All of the staff are so friendly, Pua and Zairy the MCs are amazing people they will go out of their way to help when none was needed and they were also very good entertainers. The rooms were clean and bar fridge was always filled daily. Over 20 restaurants to choose from, We had black bands and got to use le fc CD Buffett and makitaco which all had very good food.

Grand Oasis Cancun: Nice Resort but water problems

On the first day I got heat stroke and they made it difficult to get clean water. They would resist giving you bottled water and most of the bars had water that tasted funny. Make SURE they are restocking your fridge with water. Many workers dont understand English, so brush up on spanish before you go. This place was the wildest party ever though!!

Grand Oasis Cancun: Amazing resort

Beautiful resort, clean, amazing food and great and friendly service. Wonderful gardens and vegetation. Pool areas are wonderful, but lot of sea grass on beach. Well maintained resort grounds. Rooms need improvement, especially bathrooms too old (problems with drainage in sink and bathtub, shower head sprayed water outside tub), no privacy with semitransparent glass windows from bathroom to bedroom. Lack of entertainment, shows in main lobby but too hot to watch as no air conditioning.  [... read more] Missing entertainment in restaurants while dining, or around pool area during the day. Overall a wonderful experience and worth recommending.

Grand Oasis Cancun: Nice resort

The hotel was nice. Very good looking for the eyes. The food is not bad but its always the same thing. I had difficulty to sleep because of all the noises. The rooms were clean. I dont understNd why people bring children there.

Grand Oasis Cancun: Cancun

Great for partying but that’s about it. Rooms actually pretty decent but staff, and food not great. Not English friendly and most staff seemed pissed to be there. Been to other resorts in Mexico that were light years better. But if you want to go with a bunch of guys and party and meet ppl it’s the place

The Pyramid Cancun: Worst service ever

When checking out the workers at the front were very rude and non understanding when we told them we alredy checked out and was late for flight. Even after that they refuse to let us leave even after we told them were going to be late for the flight

The Sens Cancun: Nice resort!

The Oasis Palm resort it is a beautiful place to stay. Clean & nice rooms (it would be nicer if it has a fridge) but overall it is a comfy place. Beautiful swimming pool and clean beach. The only thing that bothers us is that we have to make lines every time we need a drink because of a shortage of bartenders... Everything else was ok.

Grand Oasis Sens: Over Rated

This 4.5 star hotel was worse than a 3 star. First, 11 restaurants hell no; its more like 2! Second, 10 bars mmmmmm yeah more like 2 again. Third, let's just say when there was a thunderstorm ppls bed were floating above ground. Thank you!

The Sens Cancun: Amazing...

The hotel is very comfortable, the people is very nice and especially the bartenders on the bar " la cantina " were all the time taking care of us. The food and drinks are delicious. 5 stars to all people who are working there.

Grand Oasis Cancun: Third year in a row!

- Third year in a row at the grand oasis - Great hotel, with lots too do - Many restaurants with good food - Friendly and helpful staff - Nice and modern rooms - Pool always super clean - Hotel grounds always clean - The ocean was a tad messy, but probably from rainstorms prior to our visit - Recommended for young adults, groups of friends, singles

The Pyramid Cancun: nice resort

The resort was very nice and clean, the food was top notch, however the beach access was not the greatest. You had to walk up and down 2 flights of stairs to get to the beach. This and the front desk staff would be the biggest down side to this hotel. The shows and the tasting experience at the restaurants were fantastic so were the wait staff. We went after spring break so we missed the crowd of kids, we were in the Pyramid section which was nice and quiet for us, the other side of the Oas [... read more]is seemed to be a little more rowdy.

Grand Oasis Cancun: Amazing resort!

Very satisified with the service provided at Grand Oasis Cancun. The nightlife is wonderful. The food was okay. Nothing special in regards to quality. This resort is the best for single individuals. It's not for relationships or married couples. Everyone is there to party and enjoy their time!

Grand Oasis Sens: Great resort

Other than having to wait for our room, we got in at 9 am, I have no complaints, the food was awesome, everything clean everywhere you looked, staff were friendly, and did not seem to look for tips, got served quickly and politely, at all bars and restraints, amazing views from the pool. Food was amazing, only went to the buffet for breakfast, no need for reservations other than the Sakura, book early if you want to eat there.

Grand Oasis Cancun: Alright Resort

Overall the resort was an okay experience. However I did not enjoy the food or any of the buffets. The sushi bar was good and Dragon Wei restaurant was okay but I would not recommend this resort if you are a "foodie". The atmosphere was very party scene, lots of young adults drinking all day long. If you're staying in the "adult only" resort, prepare to not get any sleep. Neighbors on both sides of my room were very loud - all hours of the day/night. Otherwise, the swim up bar and bartenders wer [... read more]e amazing, as well as the beach and ocean. Overall the resort was kept clean inside and out. Unfortunately had to pay a fee of room service "delivery" when checking out. Also, when ran out of USD and Pesos, could not find an ATM that worked on the resort, had to leave the resort in order to find one in a convenience store.