Viva V Samana by Wyndham: Amazing Resort!

The grounds are well kept and beautiful…the rooms were very clean and housekeeping was great! Amazing beach with lots of waves! The food was excellent , lots of variety. The staff were very nice, friendly and helpful.

Viva Tangerine by Wyndham: Good first All-Inclusive trip !

Very small resort but that was perfect for our family. The wind is amazing because it was so hot when we were there so it made it nice to do things. Locals are extremely friendly and felt safe leaving the resort. Our room was clean but in a bad location - above the kitchen so it smelt not so good. If you get room 3309 or 3308 - ask for a new room. Overall for our first trip it was a good beginner vacation. I would give it 3.5/5. If you are looking for a budget friendly resort - try this pla [... read more]ce out !!

Viva Heavens by Wyndham: Overall Nice Resort But Needs Some Attention to Details

Grounds are very pretty and well-maintained. Pleasantly surprised and pleased that there were no bugs considering all the lush vegetation surrounding the grounds. Pool area is lovely, clean and close to everything. It's a smaller resort, so most of the restaurants, buffet, cafe and main bar are within walking distance of rooms, lobby and pool. A couple of the restaurants are further back, closer to the beach, but it is really only a 7-10 min walk, which is nothing compared to other larger res [... read more]orts. The beach was also really nice. There were very few vendors so there was not a constant barrage of people trying to sell. Also convenient is that there is a shopping plaza about 3 mins away, walking. You can get souvenirs, beach wear, little snacks, extra drinks, water in the little shops. Entertainment team was really good - they tried very hard to get participants to join the games. There were some very nice activities throughout the week: Canadian Day, International Women's Day, Coconut Water Day - different treats and drinks offered. Some improvements required: Dining The food at the buffet was, for the most part, very good, although sometimes repetitive, especially breakfast. One has to remember that these islands don't always receive or grow a large variety of products, so the repetition makes sense. They get creative with what they have. We suggest more variety in spreads though. For breakfast, the only spread for toast is butter. There should be some jam, peanut butter, honey, anything other than plain butter. On a positive note, the buffet restaurant was also open 11pm - 7am for snacks. This is a great idea because the shows end pretty late and one is often ready for a little snack before bed. There are only 4 specialty restaurants. We went to the Dominican and Mexican ones and were not really impressed. We cancelled our reservation for the fusion blend one and stuck to the buffet, where the food was much better with more choices. The snack/lunch restaurant by the beach was large but didn't have as much selection. The choices offered were still good though. Water The hotel provides 3 small bottles of water daily. Considering the tap water is not drinkable, 3 little bottles is nothing when you have to brush your teeth, rinse, wash retainers, etc. And this is for 2 people. Definitely not enough water for more than 2. We had to ask for an extra bottle every night. Eventually, on the 3rd day, we bought a large bottle of water at the shopping plaza which allowed us enough to take care of our necessities much better. Definitely need to improve this situation, because you don't want to ingest even a little bit of the tap water. Pool Area Pool lounge chairs are so-so. The cushions slip down when you're just sitting on the chairs. This was really annoying!! Hotel should really look at replacing these. Beds/Pillows Beds are comfortable, but the pillows are HORRIBLE!. May as well not have any as they flatten to pancakes. Our necks were quite sore by the end of the week. Entertainment Although the entertainment was very good, there were often delays getting started. We missed the last night's show that was supposed to start at 9:45. It was 10:15 and nothing had yet started and we needed to get up early for our flight, so we left. It seems that 9:45 is a suggestion; show starts closer to 10. This makes for an extremely long day in the heat for the animation team; this is very unfair and almost abusive. The whole "animation team" policy needs to be reviewed. Perhaps have one team for part of the day and another team for the latter part of the day. No one should have to work a 14-15 hr day every day (apparently, they get a day off every 15 days). Not acceptable. Cleanliness of Rooms Overall, our room was done fairly well every day, however the shower was definitely not cleaned because we saw the same things in the same spot on the shower floor every day all week. We also had to leave a note for the attendant to refill the however soap dispenser mid-stay, meaning she wasn't checking regularly. Transportation To/From Airport The drive/driver, promptness were fine, however the little bus is downright awful. There is a narrow aisle in the middle which hardly fits a small child to get through. All the adults had issues getting to a seat using this aisle. Then every other seat had a huge bump on the floor, so not only was it challenging to get to a seat in the narrow aisle, but it was impossible to sit comfortably in all the seats with these bumps. Surely, something more comfortable could be offered.

Viva Wyndham Dominicus Beach: NEVER GO HERE!!!!!!

The bad outweighs the good, it all started upon arrival at the front desk, the room was not ready so they said go get a drink at the bar, big line up. Then we tried to get beach towels to go for a swim, no beach towels, after complaining to many people 2 towels magically appeared . The room if finally ready @ 5pm , the room was nice i opened the mini fridge it was EMPTY. Went back to see why, bottom line is NO drinks get put in the fridge the entire stay !!! The entire week i met 4 english spe [... read more]aking people, this resort is Italian owned , 70 % were from Argentina and 30 % from Italy, NO Americans , NO Canadians, i met 1 man from Edmonton . The beach was nice, the water was clear, No drinks on the beach, no service. The mixed drinks were horrible and the bartenders did not know how to make many drinks. The beer was the crappy watered down draft, only in the a la carte restaurants could you get beer from a bottle. Avoid the Club Viva, its a scam, basically its a time share. Some of the workers were like zombies, especially in the La Rocca restaurant at breakfast, coffee was very slow to arrive so we had to help ourselves. To top it all off they encourage cell phone use, they put all apps on your phone so people walking around like zombies staring at their phones not watching where they are walking. I told them NO cell phone use for me ! There was NO real hotel manager visible to talk and complain to. It's the management and ownership being the problem ! Half way through i got sick from the food, i believe it was from breakfast as my travel partner did not get sick as i ate something different that day. It was clearly from bacteria , massive diarrhea , body aches and had to spend 1 day in the room to recover, i missed my snorkeling excursion because of that. This resort is NOT english speaking friendly !!!! Rating out of 10, Grounds - 8 Food - 1 Service -1 Beach - 7

Viva Dominicus Palace by Wyndham: Spend your money and time elsewhere

The first day set the tone. We were approached five times in three hours by staff attempting to convince us to attend a one hour meeting to learn about the Viva membership benefits (read : time share) It was as stressful as being on a used car lot with their hard sell tactics. By the fifth approach we were admittedly curt and spent the balance of the trip avoiding them and not making eye contact. It was relentless and not what you hope for when going on vacation to relax. Retreating to our room  [... read more]proved to be worse. It was old and outdated and our wing bordered the public beach beside the resort. We were unable to sit on the ocean view balcony that we paid a premium for because there was the music coming from the pool that blasted (almost) all day that competed with the blaring music coming from the public beach. Bring ear plugs if you like afternoon siestas. Never going back to a Wyndham property if they think this is okay to do to their guests.

Viva Heavens by Wyndham: Excellent Service

This was our Second Visit to Viva Heavens and it surpassed our first experience. The resort is small. The service is amazing. All the staff speak English (waiters, bar tenders, reception) and they are always smiling and happy to serve you. The food was much better and more varied this visit. Any small problem (glitchy door lock) was immediately dealt with. The resort is NOT ocean facing but accessed by a short walk along a lush path bordering a lagoon.

Viva V Samana by Wyndham: Good except for "Viva Club" Reps

We recently returned from a two week vacation at the Viva V Samana by Wyndham. Overall we enjoyed our our stay at the resort and would rate the resort at 4 star. For us we enjoy a quieter environment and this resort suited us perfectly. If you are looking for a lively environment this resort is not for you. Our room was comfortable and situated away from the lobby and the pool area, therefore we seldom had any noise from these areas. The food was ok, 3+. The buffet was repetitive but we were  [... read more]always able to find something. People with special dietary needs might have problems finding a variety. The Fusion al a carte was very good, the international food al a carte was ok at best and we did not try the sea food restaurant. The beach is excellent and a person could walk for a few miles. There is plenty of shade at the beach and we were always able to get chairs in the shade without getting up early to save a chair. There were also no vendors on the beach which was a nice change. The pool is nice, but shaded chairs around the pool are limited. The staff were all very friendly and helpful. The animation team were great and tried to keep guests involved with various games and shows. The biggest negative for the resort are the reps trying to sell "Viva Club" memberships, which is basically a timeshare. We were pestered at least seven times from one rep alone and he would not quit until I told him I would contact security because of his harassment. We will probably not return to this resort because we enjoy seeing other places. However If you like a quiet environment this resort might suit you.

Viva Maya by Wyndham: Great Resort

Really I have nothing negative to say about this resort it was amazing, clean, fun,staff were very nice, informative etc.... Well situated, food was good, the a la carte restaurants were super, the shows were amazing the talent of their staff for the nite shows were spectacular

Viva Tangerine by Wyndham: Great holiday!

We just returned from the Viva Tangerine and absolutely loved it. We must have been in a renovated room, because I can’t even say the resort or our room was tired or dated. Alfredo checked us in, he was super friendly and helpful, which made checking in a breeze. The entertainment staff are there what seems like all day and night. They play a few games throughout the day, such as darts, dancing lessons and beach volleyball. In the evening, they put on a little show poolside, followed some  [... read more]nights by a full show in the theater. One night a week they do a silent dance party, which was an absolute blast. The food was quite good. A little disappointed in there being no bacon on the breakfast buffet the entire 10 days. The buffet is a little repetitive day to day, but overall, the food was delicious. We went to the Mexican twice, it was absolutely delicious! Try the Sopa Azteca…best tomato soup I’ve eaten in my life. We went to the Italian once, it was just ok. We did not try the Fusion. All the staff bust their butts to get the tables turned around…kudos to the Manager Ruth. The beach is big and beautiful. We had yellow flags 8 of the 10 days. The beach is ideal for kite surfers, and it’s fun to watch them. The other 2 days were red flags. The ocean is great for jumping the waves. If you want to sit and relax in water, you’ll have to use the pool. The pool could have been cleaner. The public washrooms were always clean and well stocked. We never had trouble getting a lounge chair at either the beach or pool. There are plenty of trees to offer shade. We didn’t have any issues with hot water in our rooms. We were in building 22. They only have one bar, but they have 5 or 6 bartenders on at a time…so we never waited more than 5 minutes at the bar. A couple of the days, they opened a small portable bar poolside. Our only comment is that Cabarete is quite far from all excursions. We spent 4 hours (each way!) to do the catamaran excursion, and 2.5 hours (each way) to do the buggy and monkey excursion. Also, they advertise as being 15-20 minutes from the airport, but it’s actually about 45 minutes. All in all, a great resort that we would definitely recommend.

Viva Heavens by Wyndham: Liked it

Resort is clean comfortable it was our 3rd time there in a year we know all the staff they make us feel welcome and go the extra mile for us, there is always ways to improve but that goes for any resort. We will go back

Viva Heavens by Wyndham: No 5 star

A few positive comments The chicken was quick and easy the rum is really really nice large airy and the linens were lovely. also, the staff were helpful very kind and sweet. Unfortunately, I found the food to be almost cafeteria style with some items that were in edible. Meet items for instance. Generally the fish was OK but nothing seem to have any spice or much taste. Breakfast was good, the fruit was lovely . And been known to us the beach was quite far from the hotel, even though you walke [... read more]d through a very lovely forested area . However, the alternative was to sit at the pool, which if you hadn’t been there by 6 o’clock in the morning was impossible to get a chair as two older couples trave Ing together the music was endless, sound loud and quite unpleasant. I could go on and on, but I guess in the end we made the most of the situation and enjoyed our company with our friends

Viva Heavens by Wyndham: Party Resort

The hotel is very clean, rooms are comfortable with large Smart flatscreen tv. A few English channels. If you like loud music playing until 11:00, foam pool party, white night and silent night parties then this is the place for you. If you want to wind down with some peace, go somewhere else. Block 4 and 5 hotel rooms are very noisy, it sounds like the party is in your room. Buffet is ok. A la cartes are much better with excellent service and tasty food and nice wines or beer. Beach is nice when [... read more] the wind blows from left to right, otherwise there's a lot of seaweed. I recommend this hotel for party goers.

Viva Dominicus Palace by Wyndham: 5 star Beach & Beautiful property

This property has the most wonderful beaches! You can snorkel by just walking into the ocean and looking down into the crystal clear water :) great combination of soft sand vs. coral areas with lots of fish. We brought our own goggles and snorkels. They also have several great pools between the Palace and Beach properties. The oceanside infinity pool was lovely. Also great options for catamaran rides, kayaks and paddle boards. There are interactive ducks, various birds, Geese and lizards [... read more] on site. Our daughters loved feeding them daily. The Palace buffet was our favourite, we tried several a la carte’s - the Mexican one was the best. La Creperie and smoothies from the Tiki bar were delicious. La Trattoria was great for late night, wood-fired, fresh pizza. We had a top floor, ocean front room in Building 59 - perfect location to access the sister resorts & so close to the beach we could hear the waves…

Viva Heavens by Wyndham: Mostly a great experience

Hotel grounds, beach, pool and rooms were well maintained. The only issues we ran into were around the reception staff. We booked a king size bed and we’re forced into a room with 3 double beds. We arrived at 1pm and were told we could check in at 3 we came back at 3 and they said our room wasn’t ready. They told us 5-10 minutes. We waited 45 then they took us to a room we didn’t book. When we tried to correct it at the desk, the manager said they couldn’t make it work and was visibly annoyed we [... read more] asked to have our room changed. Entertainment, bar staff and maids were exceptional! We used Hector the Protector to book our excursions and we saved so much and had an amazing time!

Viva Heavens by Wyndham: Missed the Ocean

February 6 to 13, 2024. We were really pleased with almost everything about this resort. Our room was awesome- 4107, as it faced a green space and the ground floor terrace was relatively private. We had a large room (Amnesia Jr Suite) with the most comfortable queen size mattresses and pillows. The main restaurant had lots of variety and an abundance of food. The staff, at the reception desk, in the restaurant and bar, and cleaning ladies were friendly and pleasant. My husband and I both ha [... read more]d some mobility issues and so I was not pleased that the Sunwing rep meeting took place on a second level. Not accessible for us. The BIG DISAPPOINTMENT was where the beach was located, over a 15 minute walk for my husband, using a walker. I travel south to swim in the ocean. There was only a very small area marked off by bouys, and knowing that the ocean was a sudden deep, with the rough water, there would be rip currents...there WAS NO LIFEGUARD. I will not swim in the ocean with no lifeguard present. Hence, there were no more visits to the beach. I don't do pools because of chemicals, so this was a HUGE DISAPPOINTMENT. The evening entertainment, though I heard it was excellent, it did not start until 9:45pm. This was getting late for us. Plus the daily activities were not posted anywhere, so we missed a number of events that I would have participated in. The weather was terrific and I did not have to plan, prepare or clean up after meals. That is my second reason for going south. VIVA Heavens scored 100% on that.

Viva Maya by Wyndham: Top choice

Arrived at the hotel in about 1hr from the Cancun airport. The check in was smooth and organized - no time wasted there. The premises are clean with well defined signs to guide your first day on site. Arrived late at night but the buffet at the pool offered quite a variety of food for the hungry traveler. The rooms are clean and modern. The safe at no charge was an added bonus. The food at the A la Carte and buffet was excellent with top notch presentation(s) and good variety for all taste [... read more]s. The staff is courteous and helpful. Plenty of entertainment across the resort at different times of the day. The only dislike is the extreme noise level at rooms close to the main stage.

Viva Heavens by Wyndham: Great Family Friendly Resort

My family and I had a great time at this resort. It met most of our expectations for the price we paid. Positives: Smaller resort, family friendly, friendly staff, great grounds and surrounding area Negatives: Buffet food options can be repetitive, music goes into the night but didn't bother us, beach was quite wavy

Viva Heavens by Wyndham: Good stay

Great trip overall. Friendly helpful staff. Wish we could have swam in the ocean which was impossible due to high waves and lots of moss. As well, wish there was better variety with the food. Would return back though !

Viva Heavens by Wyndham: You can tell between 3.5 to 4.0 star

They should have more covered spaces in order to avoid the rainy weather, room’s air conditions renovation ( noisy ) . Restaurants are clean however food quality must be ameliorated. Very generous and very nice staff…I take this opportunity to recommend the reception supervisor ( Miguel ) for his customer service professional skills…He made our stay enjoyable…

Viva Heavens by Wyndham: Viva Heavens - January 2024

Several restaurants (Mexican, Dominican, Italian, French). Food was a little hit or miss (even the same place, and same dish between 2 nights). The hits were fantastic, but some of the food was inconsistent. (Always something to eat of course). The buffet which is always an option was quite good with a lot of variety. It always had a “custom option” which was generally worth waiting for. (Omelettes in the morning, sometimes freshly cooked burgers or turkey). Be aware… Lots of walking (stairs t [... read more]o the rooms and the path to the beach). Very friendly staff! Being a smaller resort it’s easy to get to know them. The beach was super nice. The included options to go for a catamaran, boogie board, wind surf, etc. was very good. Mall was a 5 minute walk away (ATM, liquor and many touristy shops). Room was good. AC was sufficient. The safe in the room malfunctioned a couple of times requiring us to call the desk, but they were prompt in getting things sorted out. It was helpful to know a little bit of Spanish, but not required by any means. Overall a very good stay.