Recent Yearly Stay

We have recently returned from our two week stay at the Paradisus (Feb.4-18) On the whole, things have remained very positive at the Paradisus, (as you will see with my star review below) despite fuel shortages across the country, and strained economic relations. I will mention some worthwhile points. 1. I was happy to see that there were new shows added to the regular lineup, since we are yearly guests. Kudos to the young dancers, musicians, and entertainment team! (Delmis, Dian [... read more]a, Junior, Ali, just to mention a few.) 2. Of course, there is no lack of musical entertainment: small Cuban ensembles, awesome rock guitar, classically trained singers, clarinetist & flautists, the list is endless, and by far my favourite aspect of the holiday. 3. There did appear to be several shortages in the buffet this year, however, it did not stop one from enjoying the assortment of foods available at the grilling stations, pasta bar, or the regular cooked meats and vegetables. The a la cartes were good. By far, my best meal was at the El Patio, where I thoroughly enjoyed the suckling pig with candied sauce! Too many names to mention for the extra care! 4. The only thing I can I say about service at the Paradisus, in terms of room care, reception, buffet, and bar.....wonderful!! Thank you to Yamalet, Delia, Yudith, Pablo, Maria, Yadira, Marice, Danilou, Raymond, Allien, Lenore, Yelenis, Dayle, Osmani, George, Lazarus, Yallie,, Youre’, William to mention some! Everyone goes out of their way regardless of how they feel! Always a smile! 😀 5. Smoking Areas: Greater attention on behalf of management is needed where smoking is concerned. Of course Cuba is great for it’s cigars, however, tables need to be clearly marked as smoking/non-smoking. Too often, patrons were smoking in non-smoking areas. :o( In speaking with many guests over the 2 weeks, the general consensus is that the Adult only Paradisus is a favourite for so many! I look forward to my next visit.:o)

Loved this Vacation!

We were extremely happy with the Paradisus. The facilities were well kept, the staff friendly, the beach BEAUTIFUL, awesome pool, spa serene... an all around great resort. Such amazing value for money and the weather in Cuba was perfect all week. We didn't meet a single guest who hadn't been there before and planned to return. We would definitely book again!

Our second time

Last year was or first time here and we met many couples who had visited six or more times. One of the things they did say was that over the years things change and things go up and down. So this is our first time back and yes I now have a better appreciation of what they were trying to explain. So once again the staff are excellent and some of them actually remember you from the previous year. Our room was actually better than last year as we were in a corner unit and there was more na [... read more]tural light. The beach had more sand covering a rock area. Overall the food was still very good. A big step up from any other Cuban resort. A la carte restaurants are better then what we've experienced in other place like the Dominican Republic. So for the negatives there were a few. Last year they served Cava. My wife loved have a glass of cava with calamari at the beach restaurant last year. This year it was $27.50 if you wanted to purchase a bottle. Some said this wasn't the hotel but Cuba not receiving supplies from Spain. There were no bananas. They ran out of tonic on the 4th day. Another guest mention that last week they didn't have any gin, they received gin but after 3 days ran out of tonic. No lobster this year either. So you have to make some adjustments. Would we return. Yes. Still the best in Cuba and good value for your money compared to the cost of other destinations. That being said I have a better appreciation of Cuba's ongoing economic struggles.

Another pleasant visit

We recently returned from our third visit to PRO in six years, and in most respects this lovely resort still delivers a very satisfactory tropical vacation. The beach and it’s healthy coral reef, although altered frequently by tropical storms, remain the main attraction for us along with the beautiful grounds and low-rise architecture that fits well into its national park setting. Staff also continue to be very friendly and approachable. Unfortunately, what has changed (and not for the bett [... read more]er) over the years is the dining experience that is obviously being effected by the US embargo. So if food is not a priority, we continue to recommend this resort.

Good Resort

It is an aging Resort with very good food for Cuba and great staff. We stayed at an ocean view junior suite with a good view of ocean through some trees. Beach is good after you pass the rocky front and it is great for snorkelling. When busy time the repeaters got better treatment. Make sure when booking your Japanese restaurant to ask for the table show.

Another great week at Paradisus!

We thoroughly enjoyed our tenth stay at this beautiful resort. We were upgraded to a room with an outdoor shower which is so enjoyable. Although this resort is a little gem, we have definitely noticed the rooms are in need of upgrading. As well, the lighting around the pathways at night was poor. Many of the boxes had burnt out bulbs. The pathway to our room was black and we had to use our phones in order to see. We reported this to the desk but nothing was done. Otherwise great resort, great en [... read more]tertainment and the food is fairly good. Beautiful 2 level pool, staff is friendly and there is a great area for snorkeling. We will return!

5 Star Hotel for Cuba

This hotel was very good in all aspects. Hotel, rooms, pool and grounds were spotless. Beach was lovely other than one windy day blew a lot of seaweed in and I don't believe it was cleaned up right away. Food was good, not comparable to a 5 Star in other countries but they did their best to provide what they could. We had prime rib, roasted pig, pasta station, salads, desserts, etc. Four al a cartes were offered, two which we did not really enjoy and the other 2 were great. Only thing miss [... read more]ing was fresh fruit, which I was told was due to them losing their citrus crops. People were extremely pleasant and the entertainment was great. Our rooms while being a bit dated were large and nicely appointed. The bathrooms have been updated. It is out of the way so there isn't much to do but if you want to relax and enjoy yourself this is the place to go. Fortunately we had beautiful weather. The outdoor restaurants were good. One was open 24 hrs. We would recommend this resort to a friend. However, the cost of our trip seemed to be a bit high although it was for 10 days.

Beautiful resort

The suites were clean & fresh. The housekeeper created cute towel animals daily for our bed. Fresh towels daily, which is nice. Staff couldn't do more for you. I broke my wrist while I was there, the Resort Doctor & Nurse were so helpful getting me to the hospital and the follow-up care. The food was top notch and the selection was wonderful. I definitely would go back. The grounds were well maintained and clean. The pool & the beach was well cared for. there wasn't a lack of pool chairs or s [... read more]un beds.

Friendly!

Compared to other resorts I've been to, this one is tired. It needs some TLC. The food is ok. I find that I really can't get a wine that I really like - kind of disappointing. However, the staff is so friendly and hard-working. I looked forward to seeing them each day. All in all, it was fine.

Great resort!

Would say nice 4 star! Not 5 because food at buffet was repetative and cold unless you got them to cook fresh at certain stations. The a la carte's were really good tried all 4 of them. Hard to get reservations for them our Sunwing rep got us them because could only get one ourselves. 4 stars also because the beach is nice but only for snorkeling a lot of rocks. In food and drinks had no bananas or fresh pineapples used can. No orange juice either so couldn't make certain drinks on menu, along [... read more] with no amaretto which is on bar menu also. The grounds our lovely, staff is mostly good but sometimes service was slow in getting water, coffee, or a drink at bar. Nice and quiet resort being adult only. Never had problem getting a lounger by pool or beach, even chair in lobby bar area. Rooms are nice, great hot shower.

Terrific Resort

The hotel was welcoming and clean. Staff really try to help you and make sure your needs are met Food was average. The grounds were beautiful. Beach was fine but not as pretty as those in Cayo Coco Lots and lots of places to walk. The snack bar was awesome and we went there more than the buffet

Fun resort with lots of natural beauty

The resort is beautiful, well maintained and very comfortable. Beach is sandy, water is blue/green, no weeds like in other places and perfect for long walks. Great for snorkelling, catamaran rides, swimming, sunbathing,... Food was good and typical of Cuba. The gym was well equipped and one of the best I’ve seen. Lots to do. I would recommend to others

Fantastic Resort

The resort is a low style layout with most room accommodations being only two stories high.The walk from the lobby area to the room is along well manicured walkways which are lush with shrubs, palm trees and island flowering bushes.The lobby area and public areas are very clean and pristine,not a cigarette butt or piece of garbage to be seen anywhere.The rooms are clean and well maintained with your bar fridge restocked daily with water, beer and pop.The employees are all very friendly and upbea [... read more]t.The pool area is located at the far end of the resort providing you with a short relaxing walk through the absolutely well manicured grounds.We were very impressed overall.

Still nice

Second time at this resort and 7th time to Cuba. Still the best resort in Cuba although not as good as last time . Resort is still clean but starting to show its age a little. Staff are all wonderful and everyone is on their game and very friendly. Food is still good but once again not as good as it was. Cuba is struggling and it shows. But if you go to Cuba , it is still the nicest resort.

Had a superb time!

Lovely grounds, had a really nice room, for Cuba the food was good, the beach is nice but a little rocky, bring water shoes. The weather was ok, very windy, we had rain this week but it seems in Cuba it will rain then the sun will come out five minutes later, rain again then the sun will come out again. (January is the rainy season) the weather did not bother my husband and I, except that it was too windy to snorkel. The staff was pleasant. The a la carts were very good. The beef & Chicken  [... read more]in the Mediterranean & the beef in the international restaurant was delish. The Catalina cream desert in the Mediterranean was delish. The flambe crepes in the buffet amazing. The pool restaurant was good. The entertainment was good, my favorite is the violinist who played one evening, he's amazing. They have predinner live musicians (some very good some ok) then this is followed by a show or some other type of entertainment. After the entertainment, if you would like they have an airconditioned disco. Oh, apparently and you get 7 hrs free internet in the lobby, someone said that to us on the last day, you can get more if you want... we never tried it we unplugged for the week. Tips: Bring insulated mugs!!! ... keeps your drinks cold and you won't waste all those tinny cups, better for the environment Bing conditioner (forgot mine)- with the humidity you'll probably shower 2 times a day Bring Toilet paper to the airport when you leave! Often the airport runs out Note: The hotel is approximately 1 hour from Holguin.

Amazing Resort the staff are very attentive

I don't have a bad thing to say the staff amazing the grounds beautiful never felt so pampered anything we asked for they never said no the beach bar awesome friendly staff Hector was amazing so many staff to mention they make your stay beautiful

Extreme Hospitality

This is our 4th trip to Cuba, and by far the accommodations and food was only surpassed by the warm and friendly staff. The food for Cuba, was extremely good. We had the opportunity to dine at the Royal service resteraunt, if you have the opportunity to pay a bit more, well worth the price.

Catered to adults

This is true.Food is catered to adults only. Big cockroach found in bathroom.I guess must have came out from the drainage. Went to the reception to put lights in the balcony but took almost 2 days for them to come and needed to be reminded 1x by phone. Since it is an adult resort they should put more lights along the walk way as seniors in general does not have good eyesight especially at night particularly the walkway going to the theater. Sink drainage was not properly draining and cleane [... read more]r told us when I was about to go to the reception to report ..she presented herself to report the problem but I guess she forgot to tell till I realized it was not done and reported it my self.Someone came right away after and I was glad it was done in promptu.My lesson is.... report it yourself but out of the goodness of her heart the cleaner presented herself to do it. The beach restaurant lacks choices..better to go to the main DR.

Out of date resort

Service at bars and restaurants was terrible. Servers were more concerned about cleaning tables rather than taking care of guests. It was next to impossible to get a drink refill. Rooms are old and falling apart. No lifeguards on the beach. They sat at the back row and spent all of their time on their phones. Snorkeling equipment was terrible with most masks leaking. Check in took 45 mins with a very small lineup. Lady changing money to pesos was very rude. Refused to exchange more then [... read more] 10 peso coins at one point. Does she not want us to tip?

Another wonderful visit to our favourite resort!

This Paradisus has it all, as evidenced by its many return visitors.....many of whom have visited more than 10 times. Spread out over a large property, beautifully landscaped and managed, this collection of small accommodation buildings, including smaller 'villa-style' units in two major sections, offers many excellent dining opportunities from the open-air buffet, snack bar, ocean view beach-side dining, to the 5 up-scale specialty air-conditioned dining restaurants on the property. With 24 h [... read more]our per day complete service for food and beverages of all types, the ORO does 'have it all' to offer its guests. The main swimming pool is always excellently maintained, offers a wide variety of seating opportunities with excellent seating/lounging options from full sun to filtered sun and full shade.....with never a need to 'reserve' your favourite spot. The 1.3 km beautiful creamy fine sand beach (considered by many to be the best beach in Cuba), with beach access to excellent off-the-beach snorkelling is beautiful too. But, for us and many other return visitors, the ORO's fabulous staff really are the magnet that keep us going back! The resort celebrated its 21st birthday on Dec. 21, 2019.....and many of the staff have been at the resort since it was opened......this fact speaks volumes about their excellent service standard, and that of the Paradisus Rio de Oro! We have recommended the ORO to many friends.....all have been more than satisfied and impressed.