Clean, Good Service, Convenient

The grounds were maintained very well. There were Christmas decorations throughout the resort during our stay a few days before the holiday. The buffet had a good variety and the first come first serve a la carte restaurants always had enough room. Our room was very clean and the maids always provided clean sheets and towels. The public washrooms were also cleaned regularly and one could always receive a drink quickly at any of the resorts bars. Everything was very compact and easy to find and g [... read more]et to.

Excellent vacation

Everything was good to excellent from the food to the service provided. Not one bad thing to say about our 7 day stay at this fantastic resort. Great value for the money. Lots of activities for the kids to keep busy, nice layout easy to get around the resort, large property but easy to get anywhere relatively quick.

Great resort

Clean, pleasant staff, good entertainment, great food, lovely Christmas decorations. Only complaint would be, no Wifi available in rooms, but they are working on it. Would love to have coffee maker in the room!

Great time!

The resort is beautiful, clean and quite big. The rooms and bathrooms were well kept, and I have very high, specific, standards (some would say princess) when it comes to this. We did ask for new sheets as there were random hairs (assumed to be from the house keepers) but they came up and changed them very quickly. Staff was great although many don't speak english apart from the lobby staff. I was a bit worried seeing theft complaints but honestly, why would you do/expect things that you wouldn' [... read more]t normally at home. We simply left the DND sign up the entire trip and requested things needed while we were present. NO issues. Drinks and food were great too, buffet has the better variety IMO. There is an Asian restaurant behind the Mexican one that many seemed to not notice. Beach has darker waters but many told me it's due to the season and obviously this has nothing to do with the hotel itself. ATV tour is highly recommended. Take a 10 minute taxi ride to the nearest city or I found out later you can WALK along the beach to the same market.There is an AMAZINGG restaurant that you MUST try "Seafood the Fat Boy" I wish I found it sooner. Street level is hotel after hotel so for those who like to explore you would need to take a cab out further or walk along the beach. If looking to party in the city, we took a 40 min cab to a club called Mandala. Beautiful club and fun, safe, vibe. Overall amazing trip, left too soon and I would definitely return!

We give it 2 stars

We have stayed at RIU HOTELS 7 times in the last 5 yrs. Don't get us wrong it is a beautiful resort. Our problem is with customer service, I am writing this while we are still at the resort. On Monday night our night of arrival the stair lights were out and we had 4 flights of stairs to walk up. On 8Thursday night we went down for dinner only to find the lights out again. This time I fell down hurting my back in pure darkness. We made our way to the front desk to make them aware. The lady asked  [... read more]if I was okay. I told her it was sore and they offered to call a Dr. Was told the cost would be a $100.00 to see the dr. We told them it was because the lights were out, they were gracious enough to offer us $20.00 off the cost of seeing the dr. There has not been one call or knock on the door to see how I am doing. Loved staying at the RIU's but this is our last time as we now see them as wanting your money and not a care at all about your health. When we checked in with the SUNWING rep regarding our flight home, we told her about the incident. She got right up and took us over to the Public Relations lady for the resort only to be told the same thing $20.00 off to see the dr. Kudos to SUNWING for this rep, She called us later stating she would issue us some vouchers from SUNWING as she felt RIU was not doing anything On another note someone had thrown up out a second floor window on the stairway that was there Monday night and was cleaned up Friday morning. This is the only RIU resort where we have noticed the reuse of food, last night chicken in the Italian ala carte restaurant is being served for lunch in the buffet restaurant. They allow locals to come in and use all facilities making it extremely busy,and they all get treated differently then the guest. The line can be busy at bar,but they are looked after first. On Sunday it was packed with them and the pool entertainment didn't even bother speaking in English. They allowed kids and babies in the adult pool, the babies not wearing diapers and kids jumping everywhere. Talked to a lot of other guest and their main compliant was AIR CONDITIONING not working and not being able to get another room for 4 days,and it was super hot there

The resort is amazing and beautiful

the Riu Jalisco grounds are beautiful; the public areas are very good; the buffets are good and the ala carte restaurants were also good. The beach area was clean and good there was always a spot for people to sit at the beach. The rooms were clean but the aging of the hotel could be seen. The towels in the bathroom need to be replaced as they were rough and hard to the skin, also there was shortage of hand and face towels. The mattresses were little hard but we were ok with them. th [... read more]e staff at the hotel were friendly and hardworking. WE felt safe with the security at the hotel

Amazing vacation!!!

I was a little skeptical when I first booked our vacation as I had never booked an all inclusive vacation online before. Our agent Jack was very helpful and always kept in touch with us to make sure everything was okay. He even gave us a call after we came back from Puerto Vallarta to see if everything was to our satisfaction. Really appreciated that!!. Anyways back to our vacation, we had a shuttle pick us from the airport and drive us to the resort which was about a 20 min bus ride. The check- [... read more]in was spot on as the front desk had everything ready and waiting for us. The hotel is not that big but perfect and we had a really good view from our room as we could see the pool area and beach from our balcony. The food at the buffet was great and the A La Carte restaurants were great too especially the steak restaurant by the beach. The nightly entertainment was great as well especially the Michael Jackson show. We also did a couple of excursions, one was the city trip with a visit to the tequila factory where we got to sample 7 different tequila flavors. We also did the snorkeling excursion through Vallarta Adventures which was excellent especially the crew on the boat were very friendly and entertaining. We had such an awesome time on this excursion. Overall the trip was wonderful and we had great weather in Mexico. We would definitely visit again.

Excelent resort

grounds manicured...10 out of 10 public areas.....9 rooms.10 dinning.10 people.10 room service..10 we got ear infections ..doctor at resort and customer service were (extremely )helpful and compashinate only complaint.too many vacationers for one (bar pool ) no other pool to just relax...non drinkers would not like it

Riu Jalisco

Hotel shows a little wear, friendly staff, clean, food good, lots of young children if you have some, beach well maintained and good, entertainment at night not that good, ala carte restaurants not always open during off season

All good

Room good and large enough for 3 sisters. Appreciated that there was 3 beds. Food was satisfactory in the buffet. Fresh cooked eggs at breakfast was the best. Restaurant food was questionable. Didn't love the pools. Way too warm. Did not enjoy the continuous loud music. The swim up bar pool had always a party atmosphere- a real spring break party feel. The other pool had kids and no bar access. For the most part the swim up bar was the only bar available to you if you were enjoying the water [... read more] so it was way too crowded. Loved the bar outside of the lobby. Great martinis and friendly personable service! Beach was excellent and loved that they had so many loungers and shade.

Great trip

Impressive hotel, hard working staff, food at the buffet for the first couple days good then improved. Steak house very good. All in all a very good holiday. Value for your money excellent. Planning on going back again next year. Went to the Vallarta hotel next door and it was nice also.

Horrible Hotel

I would rate this hotel a zero...the front desk staff there are horrible...the pools are cracked at bottom very dirty my friend cut her foot in the pool they did nothing...do not fly sunwing the representative for sunwing lie about the tours...amoung other things.. will not fly with sunwing again!!!Or stay at another Rui!!

Rui jalisco,

The hotel was well maintained, room was nice and clean with good maid service. The food was very good and the staff excellent. The only downside was the amount of locals and there children at the hotel who overcrowded the main pool and swim up bar. Anyone can use it but the amount of people that never leave the pool to use the washroom would be around 90%. So therefore you are essentially swimming in a toilet! It was better to use what appeared to be the family pool as it was very much less cr [... read more]owded.

Review: RIU JALISCO RESORT

Grounds(outside): garden is well kept. Nice palms and other local flora. Grounds(inside): public spaces often had garbage flying about. Was surprised by this as it was not too busy. Lots of wet surfaces even when it hadn't rained. Pool: two pools, both shaped like a fidget spinner. One for kids. Other has swim up bar. Filters are not working well so there are lots of bugs in the water. Too much chlorine. Mildew. Needs more frequent cleanup. Loud dance music is not for me and you can't  [... read more]get away from it. Needs more shaded areas. Service: attentive and quick. Often their English skills were inadequate, but guests were 80% Mexican so I think that's appropriate. Food: excellent quality and selection. There were no a la carte restaurants during the week we were there despite proclamations otherwise. Annoying. 4 restaurants are actually just 4 buffets. The schedules posted on the door do not match the schedule given upon arrival and nobody cares. Ended up waiting for the doors to open in front of the main dining hall with a dozen other guests. Staff was unhelpful when we asked what time the restaurant would open. Nobody on staff knew or cared about schedules. Universal answer was "5 minutes" which had no bearing on reality. 25 minutes we all waited. Annoying. Housekeeping: fast and frequent. Free mini bar was always stocked. Room: standard size and came with the usual resort stuff. No desk unfortunately. Building: was surprised to see cracks in the walls. Tropical mildew from lack of air flow. Surprised at absent ceiling fans present everywhere else in Mexico. Transfer: typical annoying charter bus ride. Selling trapped guests on excursions, phone service, and tipping the driver. All on PA system with the volume turned way too high. It's included so can't complain too much. Entertainment: typical cheerleader-style activities where they try to get you involved and pumped up. People seemed not to mind the dance music blasting through the pool area all day, but it's not for me. Also, there were musical shows every evening. Our room faced inwards to the courtyard and reverberated with thumping base from these shows every evening until 11pm. Not cool. I feel that the RIU JALISCO is a decent resort but you should be prepared for loud music and flexible schedules. Good food and decent Beach. Proximity to town is 25 minute taxi ride. There were a lot of kids and infants. Lots. Adorable and fun, but messy and loud.

Great vacation spot for families!

I was quite nervous heading here after reading some of the reviews, but was pleasantly surprised! Overall the resort is well kept and clean. The grounds are kept in incredible shape. The rooms could use a little updating. I was definitely not thrilled by the open concept bathroom; neither was my 14 yr old son I might add! A door would have been a wonderful addition. Also, in the family rooms, I think a coffee maker would be much more useful than the copious amounts of alcohol. The rooms were [... read more] kept very clean, I wish I had caught our maids name, as she was wonderful! First time we haven't felt like we must lock everything in the safe. I left jewelry/electronics out without an issue. The food was definitely a high point for us. My kids and I have celiac disease, which requires us to eat a gluten free diet. My partner has many other food sensitivities. Chef Jose and Antonio made sure we always had many many options, and I can't express enough thanks! The waitstaff was always very friendly at dinner. Danny took great care of us, as well as a couple other servers. Unfortunately they were not so friendly at breakfast, often leaving us to find our own coffee, and other drinks, condiments, etc. The pools and beach were kept pretty clean. Unfortunately the beach was not what we were expecting, but I think we've become beach snobs along our travels. The water is not clear, sand is not soft. I was surprised by the hotel not accepting American money. Not that I blame them with the current relations with the US, but it was a surprise. If you're traveling from Canada, you do not need to exchange for American as everyone used to! They will exchange Canadian. We did the polaris razor excursion. It was a lot of fun, but they gouge tourists, and don't supply transportation to the excursion. Apparently something to do with a taxi union. Had I not already told the kids we'd be doing this excursion, I would have waited a until we went to a another destination. I wouldn't recommend doing excursions here, although fun, not worth the money or stress of cabbing. There were a lot of locals at this resort, something I've never experienced before. Definitely made things a little louder, and not as English friendly- which I know, I'm in a Spanish speaking country, I should expect there to be a language barrier, it's just never been to this extreme throughout our many travels.

Awesome Resort ... above my expectation!

Greeted warmly by smiling staff, the Riu Jalisco Resort was a memorable, entertaining & relaxing one week holiday. My first all inclusive vacation was an excellent choice. The grounds, pools, food & service were exceptional!

Beautiful

I just came back from a one week vacation and really enjoyed it. I loved the location, I walked 2 hours a day and felt very safe. The beach was amazing as well as the water. The sunsets every night we're absolutely beautiful! The resort wasvery clean, loved the food as well, especially the Italian restaurant. The staff were very friendly and were always smiling. It was great!

Great Stay

Me and my boyfriend we stayed at the Riu Jalisco for a week at the end of May 2017. Hotel is great, staff friendly, food is ok. The discotheque at night was a plus. The only thing is that the entertainment team would mostly speak Spanish. We were at the pool and did not understand anything from the game that was going on. Beside that, it was a wonderful stay. I would recommend this resort.

Beautiful resort; okay time

The scenery is pretty. It is very well kept! Our favourite place became the lobby bar area to play games and look out over the fountains with the best bar staff on site. We loved venturing into Puerto Vallarta, which is available via bus or a not as long taxi ride that we found to be worth the money ($280 pesos total one way) between four of us. We suggest booking your excursions earlier in the week, less seems to be offered on the weekend. We did not have a problem finding chairs at the beach o [... read more]r pool in mid-May. Lots of Mexicans frequented this resort, which brought great energy - it did mean much more Spanish was spoken. We enjoyed dancing, but had better entertainment on our catamaran tour. If doing a catamaran tour, I would suggest doing something more private where you get to snorkel/kayak longer and explore a lot more. Worth the extra money. Getting to and from the airport with Sunwing was very easy. We wish the activity staff (who were passionate about what they did and put in a lot of effort) could be less repetitive in their music, sound effects, and introductions. It was exactly the same every day and made being around the pool annoying. Luckily the beach is right there for an alternative, still within walking distance to the bar and washrooms. Loved our room and having a balcony - top floor was great but would ask to not be facing the fountains/pool/entertainment area as it can be loud, especially in the morning with dishes being cleaned in the restaurant. Food was okay - much better food in town! Resorts are not my thing, but we were pleasantly impressed. Good value for your dollar.

Friendly & Happy Staff

This is my first visit to Mexico and although I was unable to leave the resort (due to a fall downstairs) I loved the resort. The staff were friendly and happy, the food was great, the atmosphere was amazing. Weather was great (missed the rain by a day), pools were good, plenty of sun loungers, beach was sandy and long, sunsets were amazing. My only negative reaction - the food in the restaurant were not always labelled and it was guesswork - if you have food allergies it was difficult. Gr [... read more]eat vacation and made good friends.