Worst all inclusive I've ever stayed at!

Issues from room - food- service- music .. everything terrible about this vacation spot needs a total makeover and much improvement. For what is rated a 4 star hotel please note all the serious issues

One of the BEST hotels in Cuba

We have been to this resort twice and Cuba seventeen times. The food is good, the booze is good, the staff are great and the "BEACH" is like no other!!! We will be going back in March for another vacation. :)

Nice resort

Over all a nice place with friendly staff. Has lots of renovations going on. Some bathrooms don't have toilet seats. Bring band aids as it's hard to get at the hotel. Nice pool and beach. The restaurants we a must go.

You get what you pay for.

It was quite alright, no gushing praise no huge complaints.Gorgeous beach. Resort a bit run down but okay. We were return guests and would probably go again for that price. Lots of warm sun and smiles.

Great Time

Everything was always clean, Staff was great very helpful and always fun. Would go back for sure. Make sure you see Judy at the swim up bar. Went on the catamaran had a blast caught fish while out on it. Food was always good. Breakfast was the best fresh omeletes

Great resort!!

We had a great week!! Thanks to amazing staff !! The food was great the rooms were very nice and clean! Needs a little more entertainment at night, not too much going on! Our favourite restaurant was the Japanese the food was delicious and the cook was great !!

Good resort

The hotel grounds were good , dining good overall athmosphere was good No complaints , beech was not what I excepted , too much rocks close to shore , not enough of a sandy beech. I did not like the fact it was very seculed from general population therefore there was not enough do do outside of the resort.

Bad

had to wait 4 hours for a room.food for three days was fridge cold.condements had fruit flys in it and told them about it they just waved them off and kept serving condements.tolets were broke called down to desk and waited until end of trip to get it fixed.hotlel staff didn't care if we were there or not very rude.couldn't see the bottom of the pool for 4 days so couldn't use the pool.just too many things went wrong and have been going to same hotel for 5 yrs and will not go back.

Great resort!

This is a lovely resort, with a really beautiful beach, lovely grounds, a clean spacious pool, and an exceptionally nice, big children's pool. There is a small playground and a ''clubhouse'' for younger kids. The food was quite good , but the a la Carte's, apart from the Japanese, were mediocre. The staff are pleasant, but speak very little English, so a bit of Spanish is helpful. Towel supply, as in all the Cayos, is a bit of an issue.....beach towels only changed once during the week, and bath [... read more]room towels sometimes smelled quite bad. We just washed and dried them ourselves !! But , over all, a very nice resort, and I would definitely go back again.

Great vacation!

loved everything about this resort except for the wi fi network instability. The excursions, snorkeling, sailing, kayaking, mopeds excursions were great fun. The beaches are second to none and the staff was very friendly.

Nothing to write home about!

First time in Cuba, I had already hear stories on what to expect and not. Their advise was not far off. Food - choices where poor, Beaches Great! Staff - awesome! Linens never cleaned or with holes or stains, 1 beach towel for stay... I would return to Cayo Coco but not this resort

Relaxing trip

Our last visit to this Hotel was around 2008, there are some changes, all good, it still is a great place. We emailed the Hotel we were coming and they responded promptly. Trip down via Sunwing was uneventful and on time, service was great. No problem with Cuban Customs either way. Great place to relax, weather was warm, sunny, ocean also warm and calm most days, lost of chairs on beach. Arrival/Front Desk – Arrival was smooth and uneventful, bus was waiting and we were the 3rd stop with on [... read more]ly 5 people to check-in so it did not take long, our rooms were ready. Front Desk very helpful whenever we had to approach them. Internet was not that great, we did not bring our cell phones and found that we paid $6 CUC for 1 Hour and could not get on as it was down a lot. They can hook you up if you bring a cell phone as they have WIFI. Rooms - Stayed in the 4000 block (Pink Building) on the 3rd floor (4303) Beach view, room was very large, safe and fridge and beach towels in room. Maids great, clean room and towels everyday. Not that bad of a climb up the stairs. Restaurants – Lots of choices at the Buffet, probably too much, there was a lot of Seafood. Two Frying/Grill stations at lunch and dinner, one is mainly fish, the other meats. Usual fair for Breakfast, two egg stations. Pasta bar at lunch and dinner, we never tried the pasta but they were kept busy. Services at Bars GREAT, Buffet has a few issues, I think they were short staffed in the Buffet on the night of the repeaters dinner but overall service ok. Did not do a La Carte so can't comment on them. As usual people liked the Japanese and Italian. Buffet was fine for us, we did get a invite to the Repeater and Special dinner but did not attend them. Bars - The piano bar is now enclosed, air conditioned, good drinks and service at all including Beach Bar and Beer Garden/24HR. Bar at the Children pool also good, not as many drinks but the bartender makes it special. There is a Wine bar there now and the doctor/nurse office is there. ( this use to be the Ice Cream shop). Beach and Pools - The beach is very nice, was shallow and we walked mostly on the side with no hotels. If the water is calm there are a lot of fish around. Did not use the large pool, there was always a lot of activity around it, we did visit the children pool in the afternoon, no shade but nice and quiet. There are no paddle boats but they did have Kayaks and Small Cats to take you out. Grounds – Found it much more lush than before, well laid out, easy to get around, they are renovating some of the buildings so they were closed, around 200 guest but did not feel busy at all. Activities – We went to relax so did not do anything other than that but there was always something going on, they had Cuban Day at the beach and it was busy. They had games and entertainment all the time, we never watch the shows but they people seemed to enjoy them. Lots of music, dancing, one night they brought in a live 80's rock band and I think people really liked that a lot. Only comment is that the night time show announcer should not yell so much, you cannot understand what he is saying, he seems to shove the microphone in his mouth, a lot of people found it annoying. We got our value for the price, the staff were fantastic, service was great whether you tip or not. It is a great place to relax and do nothing, if you want you can do tours, they offer many things to do but we just like to chill when we visit this Hotel. Met some nice people, tourist and staff, will try to return again, we had a great time. Room Tip: Yellow or Pink Buildings near beach or beach view, 3rd floor not that hard of a climb.

Loved it!

We were at the Hotel Playa Coco from July 26th to August 2nd. The food was great at the buffet, lots of selection. Japanese restaurant is a must it's awesome! We were in ocean view rooms in the yellow building close to the beach, and it was only a short walk to the pool and lobby too. Beach is BEAUTIFUL. I'm not picky about food and accommodations, so you have to remember this is Cuba and it's not luxurious. I'll be back to this resort for sure, can't beat it for the price.

Great Spot for Couples and Families

My husband and I had a wonderful time at Playa Coco. The service was incredible and the staff, from gardeners to front desk, were like family. The beach is beautiful and it's a great area for those who love snorkeling. The variety and quality of the food was quite good. We definitely would visit again.

Good Resort

Rooms are not perfect, but clean, it is a bit old hotel,, but still nice.Food is not enough, you have to wait till they will grill some meet, because the grills does not heat enough. will suggest to young people who are just in need of ocean and relaxation.

Beautiful setting and staff were wonderful.

Only unfortunate thing was that the resort was under renovation while we were there. Not able to partake in several of activities noted in tour book. No mini golf, biking, or wine bar. Main food area under renovation and alternate was in a screened in area with numerous flies. One evening at dinner insecticide was being sprayed outside dining area. Cuban people were lovely.

Wonderful staff

Staff are amazing, resort is very clean. Food was decent overall, Japanese restaurant is very good and very creative. Need to check out the wine bar, however no water for shower one day and no hot water for 4 days.

Worst trip ever

This resort was the worst place I stayed in Cuba and I've been eight times to Cuba and I recommend staying clear of this resort. No hot water in shower, absolutely no water second day of trip. Other people had to fill their garbage can at the sink to flush the toilet's. No water in fridge for half a week even after complaining. Buffet was so so, not much selection probably worst buffet I've seen in Cuba. Do yourself a favour book at another hotel

Relaxing week and friendly staff

the hotel staff are very friendly and try very hard to please. A la carte restaurants are good. Pool is nice and beach is white sand with a bit of coral and good for snorkelling. Airport is only 20 mins away short bus ride

Worst vacation ever!

This hotel was horrible. It started with our room smelling of urine so bad and we were greeted by cocroaches. With in 1 day we had 4 different rooms. Food was terrible. .. A la carte Italian was awful. We all got sick on noodles and there was no sauce on the pasta. It sat in water.... yucky. The only thing good was beach and entertainment. ..although we were covered in bites from beach. We were so happy to go home...couldn't wait for week to end.