Overall, fine.

The water in room didn't work for a few days. When we tipped the staff they were kind and when we did not, not so much. The food at the buffet was the exact same everyday and none of it good enough to write home about. The restaurants, while appearing quite fancy, had much to be desired. The beach was incredible, the weather was incredible, the rest?.... barely adequate. For the money spent it was okay but I expected more.

Beautiful resort but i wouldnt go back

First time going to Cuba so i am not sure if my expectations were too high. The resort itself is absolutely beautiful. The beach is stunning, the landscape is great and the pools are wonderful. However we had several things that we felt could be improved upon. While there it was extremely hot and humid and the air conditioning worked sometimes and other times it didn't, it was extremely frustrating to have no where to go cool down and to try to sleep through the night without it. We had trou [... read more]ble with the power going out as well as the plumbing not working in our room. Every time i called the front desk they didn't seem concerned enough to resolve the situation, but maybe it was out of their control? Also, it stated that our fridge would be fully stocked and no one ever restocked it while we were there. We were provided one 1500ml bottle of water the first two days and then nothing after that. When i called the front desk they said it was after 5pm and i would have to wait until the next day (not the thing you want to hear when you cant drink the tap water, it is 35 degrees out and you are dying of thirst). My husband and i ended up taking a taxi into town and purchasing our own bottled water for the rest of our vacation. Not all restaurants were operating and the ones that were, were challenging to book so we ate at the buffet for most of our stay. The food was awful and it was the same thing served every single day (i understand they are limited in what they receive in supplies) I do have to say that the staff that worked at the restaurants and buffet were so kind and attentive and did the best they could. Overall, i will not be going back to Cuba anytime soon. This was considered a 5 star resort and i would only rate it as a 3 star maximum.

Relaxing and Enjoyable Vacation

Husband and I really enjoyed our stay at Paradisus Princesa Del Mar. Taking into consideration the challenges Cuba has faced with COVID and Hurricane Ian, we were happy with the selection of food, drinks and our accommodations. The staff genuinely go out of their way to make your vacation pleasurable. We plan to return next year.

Not worth the hassle.

I used to be such a big fan of Cuba. Unfortunately I’ll never go back as it’s not worth the money or frustration. While the beach was nice. People were kind the resort was horrible. The buffet was the exact same for seven days in a row. While eating the rice I cracked my tooth on a rock that was in the rice. The only thing offered to me was room service from the same buffet. It was pointless. I was expecting a room upgrade maybe a message. But nothing. The rooms are ok but no bathrobes, li [... read more]mited towels, no coffe maker (but you will get the mugs). The bar is only stocked when you call and you will only receive water and 2 beer. I’m still waiting for the sparkling water I asked for on day one. The restaurants are good but they are not staffed so the reservations are limited. All of the hydra pools are without water. The wifi is VERY choppy and you are only given a certain amount of time. You have to keep calling customer service for move time. Sad. This looks and sounds like a 5 star online but FAR FROM IT. As my husband says it a good 3 star.

Wow!!!

Everything was great. Terrific. Excellent. Best 7 days spent !!! Staff was amazing. The hotel was awesome. It turned out to be the best trip in a very long time. Highly recommend to all friends and family.

Good Resort

The lunch and dinner buffet was the same every day. There was chicken, pork, fish an shrimp made to order. The seasoning was lacking but that’s Cuba in general! There is a clear lack in fruits and vegetables, there was no lettuce, tomato, onion, the only fruits were watermelon, guava, papaya, pineapple, grapefruit. That being it was still good compared to what we heard from people at other nearby resorts. There was a 24hr snack bar that had sandwiches that was good! The beach and pool were AMA [... read more]ZING! And the people were so kind and friendly!

Great Resort!!

The resort was great. The staff was friendly. Amazing beach! The food was average, bartenders did a great job. The wifi is an issue. Overall we had a wonderful time. Will definitely recommend this resort.

The best resort I've ever been to. Mejor de todos

I can say that this hotel and experience exceeded my expectations. I can not thank the staff enough for their courteous and attentive service. Alex, Julio and the chefs were fantastic and I would go back in a heartbeat. The activities were fun and the food was delicious. Please don't ever change and hopefully neither will the beautiful beaches. The staff in charge of making the rooms were fantastic and so diligent. 5 stars.

Resort and Spa

This hotel was awesome. The beach was beautiful and the pools were great. The food was average. The Havana tour was excellent. The hotel front bar had excellent tea, coffee and entertainment nightly. The Spa was relaxing with excellent service.

Amazing Resort

Beautiful resort , amazing landscape , beautiful beach , clean and nice rooms , staff people are very friendly. Quality and quantity of food was poor , but I think that was because of Corvid and not many people . I think when the season picks up the food will be better .

4 stars not 5

Very poor food, no Chechen, meet bread ,..... Beach very good and clean, service grate the attitude great, we complain about food, the answer suppliers problems , what about the fish,no answer last 2 days we get sick with coved.

Beautiful Sunshine Resort

Clean, well kept grounds, beautiful room, wonderful staff, & surprisingly good food! We have already recommended this resort to friends! Had a fantastic excursion to Havana & enjoyed this holiday start to finish!

Great resort

Dining has to be upgraded - food choice not the best as they kept rolling the same food. Changing locations of the food tray's does not help. Also room service if not available - then fridge should be re filled on a regular basis.

Fantastic resort

Well maintained . Thank you front desk customer servive (Lisbehy for assisting us in our room room to room moving) Excellent service to all staff restaurant staff, housekeeping , pool and beach, and bar staff. Keep up your excelent service . Food at the resort need improvement. We were there 1st of June 2022, storm season. Only one day of sunshine the rest of the week were cloudy and raining. Luckily, we had 10 hours of free WIFI per day. Keep us entertain through our electronic device. I wou [... read more]ld recommend to bring lots of mosquito spray and sunscreen. Bring $1 US paper bills or Lonies and Tonies if you wish to give tips. Limit exchanging Cuban money because they donnot accept Cuban currency outside resort. Outside resort they only accept Canadian cash or credit card. Looking forward to go back to Cuba again. This time was my 7 times to visit Varadero with different resort in the past 10 years.

Service and staff made it a great experience

I thought it was close to what we paid for and expected. The grounds we're great, beach, pool areas we're well maintained. Dining hall and bar areas we're good. Food and quantity of certain beverages we're descent at best but I knew that beforehand. Overall we're very satisfied with our experience.

Beautiful resort

Service is not satisfactory. We were having issues of hot water. They didn’t change towels. Not enough toilet paper.food wasn’t enough for everyone. If you come little late for breakfast or lunch or dinner, half the item were missing. They don’t replace it . For tea the milk was not good. They won’t put milk in the fridge .it happened two days in a row.We told them but they were still serving it.

Nothing like five star resort

This hotel was not at all to the standard of Paradises resort of Mexico.Basic things like bottles of water were not also easily available.At the time of check in we had to wait over an hour,as there was only one clerk.Secondly Wifi was a big issue.Every few minutes the wifi gets cut off.Also out of 8 Resturants,only three were open and reservations was a big issue.They said we were only allowed to reserve four nights,when we had a week to stay.The rest of the days we were asked to go for general [... read more] buffet restaurant.Not much choices of Vegetarian.No drinks in the room fridge and no Tea/Coffee facilities in the room.They mentioned that room service is chargeable when we had All inclusive.

Paradisus Princesa Del Mar

This is a good resort overall. Nice location, close to the city with access to public transportation. It is old, somewhere dated, but clean and tidy. Staff are friendly and ready to help you when you need it.

Great resort

We had a great time. Masks were mandatory in the buffet area and all servers wore a mask. It was very clean despite a water break that they worked on all night and rectified. I only wish I had known about the CUC no longer being accepted. I realize that it’s not the hotel’s fault but it left me with less tipping money. The staff was excellent.

Great resort and beach

This resort was great. They are still taking steps to protect you from covid. All employees wear masks right down to the grounds keepers.You also have to wear your mask in the restaurants Food was good even though there were some things they just couldn't get. Al carte restaurants were excellent. Beach was also great and water was warm. Enjoyed very much