One of the best vacations ever.

Breathtakingly beautiful. Pool. Beach. Restaurants. 5star service. Well trained staff. Well maintained. I travel yearly to all inclusives. This is one of the best I've seen. Loved it. Just hated peacocks. Worse than roosters in the morning.

Disappointed

The resort itself was great. Lots to do and great food. I was surprised that the staff were not bilingual (at least some of them anyway). The front desk staff were rude, indifferent, and not very accommodating. Not all the staff were like this, but enough of them to make it a turn off.

Great Resort

Great food and drinks....... Great staff............. Weather was perfect..............Don't spend much time in the room, it was fine...........Everything was very clean.............Over all great time at this resort.

Standard Resort

This was our second time attending this resort. After the first time we had said we probably wouldn't go back but we had a wedding there. There were a lot of positives, the food there is delicious and the beach itself is nice but small. The pool is extremely large and well kept as well as the grounds. The spa service was very good and professional. There were several negatives. First of all they have a tiered service system they don't tell you about until you get there. This means that if you  [... read more]want to have the nice beach beds or have breakfast at the Oceanside restaurant you need to pay an additional 70$ U.S. a day, we bargained and got it for 40$ U.S. a day. They say this extra service comes with your own Preferred Club concierge service, we didn't notice anything special they did that the front desk couldn't do. It was not worth the 40 bucks extra a day we paid, let alone the original price. In addition to this we found out that credit cards from The Royal Bank of Canada (RBC) do not always work there. When attempting to pay for a spa service each time my card was declined. I attempted this 4 times. I called RBC Visa and they advised that each transaction went through so I had been charged over 1000$ U.S. On my Visa. When I tried to deal with this special concierge service They kept saying "yes, yes" but you could tell they didn't understand the situation. They said their accounting department would contact their bank to sort it out. This occurred on the Monday, I went back each day and by Friday it had not been resolved. Their response was that they had sent an email...... I notified them that I was leaving on Saturday and if my wife's credit card did not work then we would have to resolve this from Canada. This got their attention, they said I couldn't leave without settling my bill, it went back and forth and I ended up having to speak with the GM of the hotel to tell him how ridiculous it was that they couldn't get a hold of their bank over 5 days. In the end my wife's credit card ended up working but this whole situation was very frustrating and showed a lack of professionalism. The beach is nice but you can't really swim in the ocean as it's full of Boulder sized rocks full of sea urchins. One of the wedding party stepped on one and it pretty much ruined his vacation. Just next to Dreams there is another hotel under construction. So while being on the beach was nice, the constant noise of construction was distracting. Trucks beeping, heavy machinery working etc all day long and into the night. They also advertise that you do not tip here, but to be honest, if you want timely service you have to tip or else you'll be waiting all day for your drinks/food. We have been to a Sandals which was excellent, their staff said that they could not accept tips, at Dreams Punta Cana all the staff took their time with everything except when it came time to pocket the tips. I know it seems like I've got a really bad review of this hotel. For the price it was a good hotel but with so many other All-Inclusive options out there I would not return to this hotel.

Pleasant, but not a 5 star

We have been to the Caribbean many times, but this was our first stay in the Dominican. The beaches were the unbeatable! Very white, soft sand and blue clear water. Very lovely. The resort rates itself a 5-star. While they have many amenities that 5-star resorts tend to have (5 a la carte restaurants, spa, casino, etc), the quality of everything was much poorer. The a la carte restaurants were a hit or miss - never order the steak unless at the specific steak restaurant. All of our party agreed [... read more] with this (there were over 50 of us). The french restaurant was probably my least favourite, with little to choose from on the menu, and the quality of food being poor again. I literally worked up a sweat cutting my steak (and I ordered medium raw). The service at the resort stood out to me as the worst I have experienced. Most employees did not even smile at you, let alone give you the time of day. They all looked like they'd rather be anywhere else. The staff barely spoke any English, and it was very hard to communicate anything you wanted. This included booking in and out, ordering room service, and even ordering drinks at the bars (even if you picked something on their small drink menu). The drinks at the bars were also inconsistent, sometimes being so strong a person could hardly drink it, to practically no alcohol at all, to drastically different ingredients being used for the same drink. Our rooms were only clean 3 times in a week, even though we were out of the rooms by 8:30am most days, and not back until close til dinner time. The mini bar in the room was only restocked once, even though it says it will be daily. We ended up having to get bottled water every day from the bars and bringing it back to our room. Even when we first checked in, the bell boy picked up our bags and said he'd have them at our room in 15 minutes. We got back to the room 2 hours later, and the bags still weren't there. When we called reception, they sent it up right away. It was very clear to us that the bell boy was not going to leave our bags when we weren't there, as we wouldn't be there to tip him. I love to tip, but I really don't like being pressured to, or getting poor service if I don't. Now onto the grounds - they were very nice. The resort is not exactly laid out to make it easy to get around, but it's small enough that the walk won't hurt you. There is beautiful wildlife throughout the grounds, including flamingos that walk along the paths and enjoy the small pond. There were also peacocks, which were breathtaking to look at - but come night time you wanted to strangle them. Did you know that peacocks squawk like injured chickens? They are incredibly loud, and squawk at people who go near their nesting grounds (lucky for us, our room was DIRECTLY beside this). They even fly up to balconies and squawk constantly outside your windows. Many guests were complaining of not being able to sleep due to this noise. And last but not least, I have never been pestered by peddlers more at any other resort. It wasn't just at the beach, where you would expect it (jewelry vendors, hats, cigars, etc). But even IN the resort, along the main pathways, and in the lobby areas you were constantly bothered. Every morning you were pressured into joining their time share/VIP meeting, and to buy cigars in the lobby, or to buy paintings and bracelets on your walk to the beach. It just got very annoying, and old really quick. All in all, we still had a relaxing week. The pool was very large, and most of the time you could find a seat beside it. We tended to stay at the pool, because there was NO shaded spots at the beach at all, unless you paid to be in the VIP roped off areas. So the pool was our vacation spot most of the time. It was clean, and large, and had a swim up bar (although with incredibly slow service - sometimes waiting almost 25 minutes to order a drink). In the end, I would not recommend this resort for anyone looking for a 4 or 5 star resort. It was much too highly priced for what we experienced.

Delicious and beautiful!

My biggest fear was that the food was going to be boring! Good news, the food was delicious and there's always a ton of variety! Bonus - you don't have to reserve restaurant nights like you would at most resorts. You can show up when you want and go to as many restaurants as you want. It's nice not having to limit yourself to a schedule!

Would go again!!

Dreams Punta Cana is a beautiful resort. It is a good size, in that there are enough people to participate in activities, but not too many to make lineups at the bars or restaurants. You do not have to reserve your a la carte meals, so you can decide daily what you feel like eating. The food was excellent at every location. The only hiccup was check-in. A little unorganized and some of our wedding guests were given 2 beds, rather than 1 king as requested. It was rectified, but a little annoying  [... read more]to have to move.

Great weather and beach

The resort was getting a bit old and outdated. The pool was amzing that it ran all the way through the resort. The food was great with the option to attend a different resturant every nights with no reservation and no limits. Unfortunately the service overall was very poor. There were not enough workers for the volume of people at restaurants and bars. Our room was wonderfully air conditioned and very quite minus the peecocks.

Great resort!

Food was very good! Atmosphere was fun and laid back, service was good. Bartenders were minimal so drink service was slow. Rooms very nice and great AC. Really enjoyed the entertainment at the pool and the wedding I attended was well organized.

A great holiday

The pool and landscaping, were beautiful with sculpture, luscious trees and plants, including peacocks, flamingos, ducklings with mom wondering the grounds, ponds filled with fish and plants. The staff were very pleasant and accommodating.

Great resort!

Just got back a few days ago from Dreams Punta Cana and had a great time. Resort is beautiful and very well kept. It is a very big resort with rooms widely spread out throughout the location. The pool was awesome but the beach was a little rocky. The food was excellent. Buffet had many choices and the restaurants were all great(especially the French). We loved the pizza, burgers, fruit stand and ice-cream at lunch. The entertainment was great but we found the casino fairly small for the size of  [... read more]the resort. There was always a lot going on with something to entertain all ages. There is a lack of chairs at times at the pool/beach if you get out after 11am but overall this resort was lots of fun!

Perfect Setting for an Unforgettable Vacay!

My sisters and I recently stayed at Dreams Resort & Spa and can say without a doubt that this was one of the best resorts on the island! Having traveled to Dominican several times, I've stayed at many fine resorts in Punta Cana & Puerto Plata.... this particular vacation far exceeded my expectations and ranked highest in my perspective. All week we couldn't stop commenting on how much the staff at this resort were exuding happiness and a love for their job. It speaks volumes, when staff from all [... read more] areas/roles, wore beautiful smiles on their faces and were genuinely welcoming and accommodating. From the talented landscapers (who did an incredible job!) to the very engaging Entertainment Crew and everyone in between, the people we met made our stay a fantastic one. The grounds were beautiful and well maintained. The restaurants offered a wide variety of deliciously prepared options and the food quality overall was outstanding. The rooms were clean and beds were extremely comfortable! The staff were meticulous about cleanliness and the attention to detail was apparent throughout the entire resort. We came for a wedding and to visit a family that I sponsor nearby - both experiences were unforgettable and the reasons for our trip. Getting to stay at this awesome resort was the icing on the cake that made this week one to rave about! I plan to come back as soon as I can; thanks Dreams Resort & Spa!

Dreams Resorts and Spas Dreams Punta Cana

The hotel needs to rethink the needs of both the guest and the maids. Not enough shelves in the bathroom for toiletries to be properly stored off counter (for up to 4 guests per room). Put in 2 extra dressers in the rooms. Ensure there are enough face clothes each day. Make sure water is always available in the fridge.

Enjoyable Stay

Overall my stay was very enjoyable. The Hotel itself is very nice and clean. The grounds are immaculate and well maintained. Staff is extremely friendly and quick to respond to any deficiencies. Room was a little small but very nice. The food was excellent and a wide variety, something for everyone. A la carts were fabulous especially the steak house and Italian. The pool is large and refreshing, could use a couple more floaties. Maria the pool waitress was awesome very friendly

Awesome service -great vacation !

Service was awesome everywhere on the resort . The whole property was sparkling clean at all times. Great food,drinks,stunning beach and pool areas. It was nice to go to restaurants without making reservations. We would go back to Dreams Punta Cana for sure!

Excellent resort

Love the grounds and pool. Nice beach few rocks. Rooms clean but bathrooms could do with a bit of updating. The entertainment crew especially Ramon and James were terrific. We would go back again soon

Amazing

The resort was fabulous and this was our second time there so I am sure we will be back. Love the people, atmosphere and the food was always good and the beach bbq and pizza place were all you needed no need to go anywhere else.

Most beautiful resort ever!

Everything about this resort was simply amazing from the staff to the beach! The food was delicious from the buffet to all the a la carts! From the moment we walked in the staff treated us like family! I totally recommend this place for family's to honeymooners!

Service service and more service

Dreams Punta Cana excels in areas where most all-inclusives fail: customer service and food. By far the best all-inclusive in those 2 areas that I have ever seen. The hotel itself is somewhat dated (ie. rooms) but remains very well kept! Landscaping is pristine

Great resort - excellent service

We recently stayed at this resort between February 9 and 15, 2015 and thoroughly enjoyed our stay. The staff were amazing and the service was wonderful. The food was very diversified and savory. We stayed in a swim out room which was very convenient. As in any place, you can always pick on something but I believe this place met my expectations.