Awesome

The hotel and all the services they offer in our opinion are first class , Clean , variety and quality of food 10/10 Beach very nice to many roks for my liking This is our 10 times going to this resort .

Great place to stay !!!

No words can do this place justice when it comes to describing the service, staff, food and everything else this resort has to offer. All I can say is that you have to go to experience it to believe it. The food was amazing and a wide selection. Staff was fantastic and always going out of their way to make our vacation an unforgettable one. Rooms and cleanliness always A+. Pools were amazing and clean everyday. The beach is fantastic with clear waters and beautiful sand. Again words can [... read more]'t describe our experience there. We thank everyone who made our stay a great one. Travelled as a family.

BEAUTIFUL RESORT

I must say I was very DISAPPOINTED with the staff at the Grand Sunset Princess ! I sent 2 emails around the28/APRIL/ 2017 letting them know we were REPEATS A GROUP OF 6 PEOPLE. Also celebrating an anniversary (I did get back 2/replies saying don't worry I'm in the system ever got a reservation code (00775736 When we got there on the 16/May /2017 around 11:30-12:00 : we were told we had to wait until 3 pm to get our rooms which was fine. I spoke to PALOA/OMAR/ AND ANOTHER PERSON who assur [... read more]ed me that they were doing everything to make sure we go the rooms on the ground floor (which I requested in my emails) They assured me the notes were in the system. Then I was told I only asked for a king size bed , I told him check the system I know what I put in my email. However we kept waiting and the kept having their conversation .DID NOT GET MY ROOM TILL AROUND 4 PM. Paloa came to me and said the swim-up room there's an extra charge (I told her I asked for the ground floor close to the regular pool, she insist there's a charge for that (since when ? when I came in 2015 we got the ground floor close to the regular pool (that was how my vacation started off very disappointing . Another traveller came from Colorado on the same day around 3 pm as soon as he came in went to the counter he got his room (how fair is that when we were waiting there since 11:30 am ( I went to desk and asked how come he got his room they said to me it's pre assigned so what happened to ours? Then I asked about REPEATS: I was told I have to go talk to the concierge ( I thought when I sent my emails in advance it would have been taken care of like every other vacation I have taken in the pass I always send emails to the resorts ......... but I was wrong ! So I went to my sun wing rep (AMEILA) I explained what happened and how I was so disappointed with this vac and the staff at the front desk (no one tried to help me absolute no one everyone kept saying no mam, no mam. However Ameila tried to help me after a 3 days but the disappointment was there already, and didn't help since I was leaving in 4days . For an up class huge beautiful resort like the Grand Sunset Princess : the staff needs to be more trained to handle the people that comes for vacation from all over, as the prices are not cheap and people spend a lot of money to come and enjoy themselves to take a break and relax then to come and get this kind of treatment.. In the past a lot of our friends and family go to this resort (recommend by us ) Grand Sunset Princess is a beautiful resort! and we had such a great time in 2015 , so we decided to go back for another vacation.............

Great Resort!!

This was my second stay at the Grand Sunset Princess in the last year. Much like my previous stay you really can't say anything bad about this resort. The grounds are very well maintained, the rooms are clean and well maintained. I stayed in a Deluxe Junior Suite in the closest building to the beach and it was perfect for us as we spend most are days at the beach and not the pool. The walk to the lobby I do not consider to be a long walk however others in my party whose rooms were not close  [... read more]to the beach found the walk to be a little long however there is the little trolley that runs all day from lobby to beach but if you miss it you may have to wait ten minutes or so for the next round trip. There were a few extras that were not there last year when I visited which I thought were nice added touches i.e. Drink carts at the pool deck areas offered different drinks every day at no charge and in the evening there was a cart outside the buffet restaurant that made speciality coffees (Spanish, Irish, Mayan, Italian, etc) which were so very good with fresh whip cream on top!! This year took the shuttle into Playa Del Carmen for 50 pesos each way which was great and convenient and cheaper than a cab ride (although cab ride not expensive either). Food - Buffet restaurant served decent food. Good selection and everything was very tasty. The only negative comment I would make are their posted signs of what each food item is are confusing as they aren't necessarily in the order that the sign indicates as well the writing on the signs are super small and hard to read. Also they should add more staff at the omelette station in the mornings and at the grill/pasta stations in the evenings. Getting an omelette made sometimes took upwards of 15 minutes just standing in line as there was only one cook same with grill station in the evenings. All in all this resort is perfect for families and is a good value for the price. Other negative I think is important to mention is the condition of the pool by way of missing tiles only. Various sections of all the pools had missing tiles. I'm sure that there must be a way of repairing the missing tiles without having to drain pools. This could be dangerous in fact one member of our party cut his toe on one of the areas where the tiles were missing and required a hospital visit and stitches. Have to say however that the hotel management arranged and paid for his transportation to private hospital and paid for the medical bills!!

Perfect Resort for how You want to experience the Mayan Riviera

For My first, and my Girlfriends 6th trip to Mexico, we picked The Grand Sunset Princess and from the experience we had, we will only be staying at the Princess Resort in any future trips to the Mayan Riviera. The resort is a quick cab ride from the Cancun Airport and Playa del Carmen, surrounded by lush Jungle and a beautiful beach. The resort is large, and diverse in Scenery, Activities, Clientele, Dining. The Grounds and Rooms were kept immaculate by a hard working, Friendly, Helpful and  [... read more]Fun Staff, which made me appreciate the surroundings more. The swim up Suite we stayed in was central to everything at the resort so walking to the beach, buffet, lobby, bars, restaurants wasn't a big deal, and a major part I enjoyed. My Girlfriend loved waking up in the morning and walking into the quiet pool off of the semi private deck. The food was good. The coffee was awesome. The drinks never ended. So many free activities you can't do them all. The beach had nice sand, and was a great place to play in the waves, or in my case, spend a night under the full moon then wake up to a breathtaking sunrise. Parasailing was the best way to see how nice the location truly is.

Great resort! :)

The grounds and public areas were very well kept and clean, including the bathrooms! Yay!! :) The rooms were equally as well kept~ my only complaint would be that our room had a musty smell, most likely due to it being next to the pool (Block 3) and the high humidity. When you entered the room, you could really notice it, however, once in the room, not so much.... it did get into my clothes etc. The staff were very polite and helpful :) The beach was fairly rocky, however, there was a section [... read more] that had no rock, which enabled us to enjoy swimming... well, wading around, as you had to go very far out due to it being quite shallow. (Waist deep worked well for me) :) The food was also great! Wonderful a la cartes and buffets! The gym was also very nice- fair amount of equipment and I enjoyed the yoga classes outside :)

A MUST VISIT

The hotel was Amazing! People could be a little friendlier but the cleanliness of the room, grounds and food superseded. Nightly entertainment was AMAZING!! They did a fantastic job with the shows! I have been to many places in Mexico and around the world, I would really recommend this to anyone who is looking for a good place to vacation. Thanks TripCentral and our Agent!

Great rrsort

Excellent grounds, great food, friendly staff. Also well cleaned rooms, done daily. Pools n restaurants were great. Lot of walking as resort is large, however, good exercise. Definitely would return.

5* Resort -- The most honest review you will read!!

Rooms: clean and modern, beds a little stiff Beach&Pools: Amazing! Food: 24 hours a day you will eat and drink like a king! Service: people are friendly and helpful Location: perfect Overall: 5 Star ⭐️

Phenomenal Resort!

This resort was by far the best resort I have been too. I have travelled all around, even living in Bermuda for 6 years. There was a group of 7 of us and we all feel the same. From the delicious food (Buffett & restaurants), we never had a disappointing meal. The rooms were always cleaned very well, the shower pressure was ideal. For the first time on an all inclusive we never even made it to many of the night time shows because there was always so much to do, with lots of entertainment. I would [... read more] rate this resort 10/10 and will be visiting again 😁

Amazing Resort!

Everything about this Resort was amazing, food was top notch, beach, pools, restaurants, service! There was 7 of us who booked together through trip central and could not have been happier! Sad to be home and can't wait to go back, highly recommend

Won't return

Overall hotel was beautiful but service was not good at all. One of the pools was green and in need of a good cleaning. Sun wing reps had no clue what was going on with transportation from resort to airport. Would not return.

Great

It's was great clean very large lots of area but the food was just average at best some night were better but over all wasn't the best but that is our only thing that wasn't great oh wis they had and adults pool

Wonderful resort

Absolutely beautiful, the staff are always working and keeping it sparkling clean 😎 The staff , rooms , food and pools are all wonderful lots of walking to burn off the calories. We had a great holiday

Very nice resort

The hotel was beautiful very big. The food was excellent. Did not like the food in the Italian restaurant. I found that the front desk staff was rude at times. Entertainment was great and there was always something to do in the evening. They did clean the beach area everyday because of all the seaweed. Rooms kept clean also.

One of our Favourite Resorts!

The resort was great! Rooms were spacious, service was great, grounds fantastic. Looks of poolside engagement, and lots of pools to choose a more relaxing setting. Downfalls, had to be up very early reserving your pool lounges, and many lounges would sit empty all day with no use, but reserved with towels. There was a lot of repetition for food, not a lot of variety especially breakfast. A few of us experienced some stomach issues as a likely result of the food (this didnt stop us though ;)The C [... read more]hill Out restaurant was amazing (had to pay for this one). Overall I would recommend this hotel to others.

Above Average Mid Tier Resort

Stayed from March 28 - April 4 in the Platinum Section of the resort. Large spacious rooms and clean. Resort overall is extremely cleaned and maintained. The staff is great and accommodating. Food is average, drink service is great. Spa service is great and priced reasonable. Chill out beach is worth the extra cost for the private beach and drink service have dinner on the first night and it is complimentary for the entire week. Don't miss the Mexican market night and if you book Platinum sectio [... read more]n go to the Gala dinner. Walk from Beach to main lobby is 15mins. The shuttle runs from the lobby to Platinum lobby every 15 mins. Great resort for family and groups. For couples stay in the Laguna villas or Platinum suites. Adults only in Laguna Villa's. Family area is great for kids from 2-10. Main pool is party area depending on time of year and if you are not looking for loud music and into overindulging on the beverages then try a different part of the resort for the week. I would return if with a large group or staying in the Platinum Section. As couples then the Laguna Villa.

Grand Sunset Princess

The resort is lovely grounds, very big, use of shuttle a must. Pools were great, lots of them. Sports Bar was very disappointing, staff did not care about patrons, service was terrible!!! Everywhere else was fine. Service was fine, food was ok. Room was adequate but far from everything. Overall nice vacation but not sure we would return.

Very nice resort

The hotel was as described. Check-in was quick and easy. Food was good in both the buffets and a la carte with a good selection and daily variations. Pools were nice though difficult to find a lounger. The staff were friendly and helpful.

Lovely Large Resort

My family and I truly enjoyed our vacation this March! The resort is very large and the grounds and beach are beautiful. The staff are friendly, food was good, nightly entertainment was very much enjoyed! We would definitely go back!