Stunning

Well this hotel was more then we expected. The service was spectacular, the food was fantastic, so much to choose from, the resort was always clean. The bar tenders were very attentive. The staff was always so helpful. And then there is the room, well this is by far the most SPECTACULAR the views were phenomenal. This resort is a MUST. In Room bar, hot tub out door hot tub on the balcony made this a very stay hard to beat. For the suite I would suggest this as a must. Small difference in price f [... read more]or a spectacular stay. I can't wait to go back, I am not sure how my honey is going to top this one;)

Amazing resorts

Beautiful please , very clean ,nice beach, swimming pools nice , the staffs was very helpful and friendly, the was good, the bed was very comfortable, very clean clean room where we are located was perfect. We had wonderful time. I will recommend this resorts to my to anyone to friends and family

Under Construction

Loved the food, loved how clean it was, loved how service for issues was resolved immediately. But the 20 minute wait for elevator got to be too much. We had to walk down 11 floors regularly. The number of children under the age of 5 created noise levels at the beach, at the pool, in all the bars, and at the dining area. Then waking up to a jack hammer every morning, the last straw.

Family Friendly

Because I have stayed with RIU before I had very high expectations of the Emerald Bay in Mazatlan, however I wasn't overly impressed when I got there. The rooms were nice and clean, the staff was excellent and I loved that there were multiple pools to chose from. The food was okay, however it was the same thing in both buffet restaurants every single night without fail. Be prepared to wait up to 10 minutes for an elevator, they are impossible to get onto and the construction of the new elevators [... read more] going in was so noisy. I will definitely stay at a RIU in the future but will switch up locations.

Beautiful Resort

The RIU Emerald Bay is a clean, well groomed resort. The staff are very attentive and friendly. Room was clean and the beverages and water were re-stocked frequently. We had heard complaints about the elevators being slow at times and were pleasantly surprised that this was not the case. I guess if you are in no hurry to get anywhere (and why would you be on vacation) then the elevator issues would not be evident. The food is plentiful though not exciting and the two al a carte restaurants that  [... read more]we visited where very good. Beautiful beach and pool areas and the sunsets were gorgeous from the 18th floor. (Just a side bar on the elevator issues: they were working on adding new elevators while we were there).

Great Spring Break Vacation

Just had a wonderful spring break vacation with my whole family at RIU and we absolutely love it! The hotel is a solid 4.5 star! Great food, clean rooms, beautiful ocean view(in every room) and excellent beach! The service of the hotel was very good and all of the staffs were kind and helpful. The drinks at the bars taste amazing. The temperature in Mazatlan was always nice in spring(about 26 degree all the daytime). We all love our stay and had a really unforgettable time there!

Beautiful Resort

Resort was well maintained, service was amazing and the food was great. The beach was very clean, all of the pools where amazing and very clean. The bartenders had a vast knowledge of specialty drinks which was very impressive.

Amazing resort

The resort itself is very nice. The front desk staff was extremely helpful, especially Elizabeth Vega and Alejando Zamudjo! Thanks for helping us! The entires stay was perfect. Only downside was the ocean conditions, too rough to swim, and we new that going in. Many thanks for the most relaxing holiday!

Relaxing family retreat

Very well kept, great buffet with lots of food and great features every night, pools were clean with plenty of room to swim or lounge, kid pool was a bonus! Beach was huge and beautiful, drinks were fantastic... premium liquors at every bar. Great security always felt safe!

Solid 4 Star Resort

I travelled with friends in January. The resort was very clean and the staff quite friendly. The room was spacious enough and the air conditioning worked very well. The water temperature and pressure in the shower fluctuated from time to time. The beds were hard but normal for an all inclusive resort. The mini bar was restocked every other day. The views were beautiful from our balcony on the 10th floor. The elevators can be slow and fill up quickly. That being said, the longest we waited was  [... read more]maybe 5 minutes. The food in the buffets were mostly great with good selection. The Asian restaurant was not my favourite as the sushi wasn't good and full of cream cheese. The same sushi could be found in the dinner buffet. The fried, more Chinese food, at the Asian restaurant was good. The Mexican restaurant could have used some music. It was very quiet. The tortilla soup and fajitas were pretty good. The beach was beautiful but could be a bit rough. The vendors are on you as soon as you cross over but listen when you say no thank you. The adult pool was the warmest pool but also the loudest. There was one pool that was too cold for me to stay in for longer than a couple minutes. There are bar carts that go around and some drink service on the beach. You do have to get up and go to the bbq or restaurant for food during the day. On the weekends, there are a lot more Mexicans who vacation at the resort. Some people seemed annoyed. I found the people added a lot more fun to the otherwise empty disco. Overall, this is a great resort that I would visit again.

Amazing Resort

the food was amazing service was excellent rooms were very comfy and clean a coffee machine in the rooms instead of a bar dispenser would of been better highly recommend to everyone Mazatlan is a beautiful city

The resort was amezing

The food was very fresh and excellent and the intertament for adults not enough ,but for the kids were wonderful.anyways we had so much fun with my family and good memory.it was safe area for relaxing.

Amazing

Truly spectacular. Can't wait to go back to the Riu Emerald Beach in Mazatlan Mexico on my next vacation. The people there were extremely friendly and the weather there was fantastic. Absolutely no regrets

Very well kept resort. Staff was very helpful

Everything in the room was great. The grounds well maintained . Will go back. Transportation to and from the airport was easy. The food and the selection very good. I loved the idea the plane ride was not that long. We also met some great people on this trip.

AMAZING!!

This is our third time visiting this resort!! The Emerald Bay Resort is fabulous. Our two week stay was more than enjoyable, plenty of good food to eat, sunbathing to our hearts content and after supper greatly enjoyed our drinks in the lounge. We only took the elevator three times and used the stairs as we were only on the 5th Flr. We also really appreciated the towel art every day for the 1st week!! Fabulous!! We also took advantage of the special and opted for a tour of Mazatlan! Fabulous!! B [... read more]ut the best of all was the young lad with the movable Tequila bar. Yummy!!

Family holiday

Fun resort but definitely geared for families with younger children. Food was good but repetitive, buffet was full of children so not easy to navigate. Not recommended for quiet holidays. Pools were filled with children as well. Beach was clean but there are a lot of shells so I would recommend water shoes. Hotel and rooms were clean and comfortable. Front desk staff were not very friendly or compassionate to guests.

The resort sure is large

this resort is very large,,1000 + rooms..you think you like kids and line ups..well you came to the right resort..now then lets talk about FOOD,,,,get your dollars worth go to the buffets..they got two of the best..then to make this EMERALD BAY WORK some one went out and came back with the BEST HELP to make it all work.and the staff have a job to bring you back..BUT WALKWAYS,,,POOLS,,INFRONT OF YOU EVERY WAY YOU GO...NOW I HAVE A SCOOTER AND A FEW OF THE LITTLE BUGGERS MIGHT HAVE LITTLE RED MARK [... read more]S ON THE LEGS..BEP BEP..GOT EM...OH YA YOU NEED TO UP YOUR DRIVING SKILLS,,THE SCOOTER/WHEELCHAIRS ETCT JUST FIT IN THE DOOR WAYS..IT WAS FUN,,YOU NEED TO COME TO RIU EMERALD BAY JUST FOR THE FUN YOU CAN HAVE...just open the glass doors at nite then layback and let the SOUNDS of the sea put you to sleep...SO FOR THE BUDGET THIS IS YOUR BEST DEAL..TELL YOUR FRIENDS...SOME MAYNOT BE YOUR BUDDY ANYMORE..BUT .FOR YOUR STAFF WILL WORK FOR YOU..oh ya my wiff said this place is very CLEAN..the elevaters.the kids,,eat not to bad food,,make the call to your tourguide BOOK SOME FUN...THANKS FOR READING MY REVIEWS DOUG632

Wonderful as usual

Great resort, great value for the money. The staff make your stay very pleasurable at this resort. A repeat traveller and would recommend anytime. Easter was busy but good. Easy access to strip mall, easy access to buses and absolutely safe.

Okay resort, not much to do

The a la carte restaurants aren't the best. The food was good tho. We only went to one restaurant for breakfast and dinner and a different one for lunch. The entertainment was good. We mostly played in the pool with the family. The trip would've been better if there were more activities available.

Repeat client and will return soon!

Excellent and always good value. Close to a mini shopping strip, great coffee shop @ end of strip, 30 minute bus service into Central and Golden Zone area. Very secure and safe for all. The staff truly make your stay memorable and entertained. Clean, well managed and very friendly, very welcomed repeat client, very family oriented but never crowded. Would recommend Rue Emerald Bay in a heartbeat.