Room service is very excellent , every thing very clean and the food was the same every day, piscine was closed and the snak bar was not very clean, they served me after moping the floor without consider the hygiene, so did not eat the snake,there no show no activities like the other hotels, the security guards were all nice to the customers
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Sanctuary at Grand Memories Holguin: Great Stay!
We came with low expectations, in June. We have never travelled to Cuba in June before, mostly October to April. We were concerned about bugs (none) food shortages for low season (definitely none, we ate so well!!). The staff was top notch, so friendly and willing to help. The pool was clean, there was sargassum, but we only walk the beach, don’t swim and it was fine! We did have Premium and the staff at the premium restaurant were so amazing! We would definitely revisit this resort!! Our [... read more]only negative was our first room smelled so bad…..it woke us both up at night, but as soon as we asked to switch rooms there was no issue ?
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Grand Memories Holguin: Good Memories .
Cuba is always rewarding trip for me...starting with affordability,safety is very important too ! This resort is modern , clean, convenient .
Spacious rooms with nice views . Food in Cuba was never an issue for me and this time was very good too.
Unfortunately I am not planning to come back because very shockingly I didn't like the beach!
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Amir -
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Gran Muthu Almirante Beach Resort: Good for Cuban standards
Rooms are fine, hotel in general is fine (Cuban standards). Staff are mostly friendly although customer service isn't great. Food is OK, again compared to other Cuba resorts. Pools are limited to a few, and beach was ok, wasn't the best of Cuba.
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LBerkvens -
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Sol Rio de Luna y Mares: Girls trip 2025
Spent a week at this beautiful resort at the end of May with 5 great friends.
The staff was incredibly friendly and welcoming!
Had a gorgeous view of the pool and ocean from my 2nd floor balcony.
The room was comfortable and I was impressed with the water pressure & temperature in the shower.
The resort is very clean. My maid was so sweet. She had my room cleaned every morning by 9am and always left swans or hearts with towels & flowers on my bed.
A short walk down the stairs/elevator and[... read more] I was in the lobby, buffet, bar and pool area.
The food was pretty good. Lots of fresh bread, butter, eggs every day, good breakfast sausages, yogurt, soups, salads, chicken and fish, hamburgers, french fries, papaya, mangos, rice, pickles, tomatoes, red beets, etc.
The buffet had cooking stations for omelets, grilled fish & chicken, etc.
The bars always had beer, gin & tonic, rum & cola, pina coladas, mimosas, mojitos.
There are several stairs down to the beach but it was worth every step. Fluffy white sand and the ocean was crystal clear with so many shades of blue.
There was a bar/restaurant and washrooms on the beach. It's not buffet style, they take your order and serve you.
The views from the resort are amazing! We took some beautiful sunset photos of our group!
Went on a horse & buggy ride to Guardalavaca. Our guide gave us lots of great information and pointed out things along the way.
We stopped at a market with lots of vendors and a place to purchase beverages.
There were also vendors set up in the lobby area almost every day at the resort.
Shows in the lobby from 9-10 every night. We especially enjoyed retro night on Wednesday. We planned ahead and dressed up for the night. Had fun on the dance floor.
The resort was very quiet with low occupancy when we were there so not much going on activity-wise. May be different in high season.
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Jack -
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Brisas Guardalavaca: Great
I really enjoyed my vacation in the sunshine and beach and everything was great and awesome ?️?I wish to be there with my friends and family again in the winter time and we will have a wonderful time together
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Tony -
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Brisas Guardalavaca: Not Again
We will never return to this hotel and never recommend it. We stayed at this resort years ago and returned because the price was right. Unfortunately, that’s where it ends. Management does nothing to address anything, it is blatantly obvious they do not care!
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Brisas Guardalavaca: Horrible
This Hotel is definitely needing HELP
Lost my Mother and needed stress free environment
Recommended by 2 Friends peach and quite
Late arrival went to the snack bar very hungry On the board Hamburg Ham and Cheese Sandwich(Balgonie) Pizza and deep fried banana chips
Ordered Pizza told no don't have why on board? Hamburg looked horrible ordered Ham and Cheese could not eat balgonie So my dinner was 1 bun nothing on it
Hotel knows late arrivals daily would you not think they could offer [... read more]something better???
Check into room, told gardview was very late didn't open curtains 2 single beds for 2 adults check in???? Dirt/fur behind the TV disgusting
Open curtains in morning to our garden view!!!!!!!!! Tile roof is all we could see
Front desk to change rooms in am 1 bed 1 clean room with a gardview
This room 1 bed cleaner but our garden view was the front entrance
Go back to front desk yet again can't change room until Monday and wanted 80.00 to change yet again
Needless to say Customer Service now got involved 3rd was better and no charge
Snack bar????? depending on who was working we could take our pizza to the pool and then 2 days in a row we where told NO I left my pizza on the table walked out
Bar beside Snack bar NO VODKA!!!!!!!! are you kidding me??????? Next day went to store and bought mine own absolutely ridiculous.
I am a heart patience on several meds to be told that I am only allowed 1 bottle of water a day?????
No face clothes or bath mats are provided in rooms
These things should be on the website when booking this Hotel as I am sure other guests would like to know what is LACKING there!!!!!!!
I think management really need to rethink what is happening on this resort.
I will never stay there again!!!!!!
Our maid was the best thing about my experience.
Dianne
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Frank -
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Grand Memories Holguin: 2nd visit and even better than remembered!!!
This was our second visit to Grand Memories Holguin. We did not stay on the Sanctuary side only because it was off season and we didn't expect that there would be many children at the resort. We were right but you may want to consider Sanctuary Grand Memories if you need adults only. One of the advantages of Sanctuary is that you have access to the entire resort.
This hotel is relatively new and in great condition, as you would expect. That gardens are maturing nicely, and the facilities [... read more]are very modern. The design is very contemporary and while it's a large resort it is very easy to find your way around. The rooms are equipped with modern furniture, great beds, beautiful walk-in showers and large balconies. We had no issues with hot water and our A/C worked well.
This was our 10th trip to Cuba and the second time to the island this year. The food selection at Grand Memories was very good. Cuba always seems to have a primary protein on any given week and this trip we experienced plenty of delicious salmon. Having said that, we enjoyed pasta, chicken, pork, rice, lots of fresh fruits and vegetables, plenty of bread, pastries and deserts along with burgers, sandwiches and fries at the snack bar. We had plenty of selection at the various bars including white and red wine.
We had the upgrade to Premium Class which was MORE THAN WORTH IT. We had a-la carte breakfast and lunch at the premium class restaurant (which was nicely air conditioned) and an a-la-carte dinner every night, including a return guest dinner and a premium club dinner. The service was really good at each of our sittings. We also had access to the premium class bar, which was just off of the main lobby and it was nicely enclosed with air conditioning for those hot afternoons. The bar offered a great coffee assortment in the morning with pastries and a great drink selection throughout the days and nights. You need to meet Jose at this bar. He was amazing. Also included in Premium Class was two butlers. We had a daytime butler from 7am to 3pm and a night butler from 3pm to 11pm. Yosbel and Raciel were amazing and took such good care of us!! They were constantly checking with us to make sure all of our needs were met and they did a great job communicating with us and booking all of our dinner reservations. A big thank you to both of these men. Great job!
The pools at Grand Memories are plentiful and beautiful. They are clean and very well kept. There are plenty of shade structures although they are in need of replacing the loungers. Many of them were quite beat up and in need of repair.
The beach is amazing and the landscape in this area is very beautiful with rolling hills and mountains. The sand is beautiful, although arguably not as soft as Cayo Coco or Cayo Santa Maria. I would encourage you to take water shoes since the entry to the ocean is a bit rocky with scattered seashells but nothing to deter you from enjoying the beautiful beach and ocean. The water depth does drop off much quicker than we have experienced in the Cayos but it is more than safe for children and those who like to wade. There's plenty of beach to get your daily walk on and the beach is very deep with plenty of room for all of the guests to enjoy. The beach bars are well positioned with seating areas attached to the bars. Say hello to the best bartender, Ilianet, when you swing by the beach bar. You may also find her at one of the swimming pool swim up bars. She's the best! The beach has plenty of trees on it with a ton of shade to enjoy if you're looking to get out of the sun. The loungers were plentiful and in good condition.
We have zero complaints from our trip to Grand Memories and look forward to returning for the third time, maybe even this November.
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Sanctuary at Grand Memories Holguin: Beautiful resort
The resort was modern, spaces room. Service was ok. Need improvement on the entertainment, I been to most part of Cuba and this resort entertainment was not what I think. The schedule and location was confusing. Beach party is very night. It just a mini disco. No foam party unless I misread the entertainment schedule. The entertainment team seem inexperienced and new. I think in the future they will improve. Most of the guest go there they stay in the resort so entertainment is the only t[... read more]hing they look forward too. Beach is not like other part of Cuba beach. Lots of algae and rocks. Beside that the love the design of the resort. At the lobby you can always catch a good breeze so there hardly any mosquitoes, which is a major BONUS for me. Dining and food can be improve. As for drinks I normally don’t get what I requested but it’s not a big deal. I can have wine or rum and coke. I would rate this a 4 stars
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Gran Muthu Almirante Beach Resort: Paradise
Very nice room, clean and fresh, VIP service is excellent, very friendly staff! Restorantes very nice, food fresh and yammy! Strongly recomend this hotel !!!!!!!!!!!!!!!!!!!!!!!!!+!!!!!!!!!!!!!!!!!!!!
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Mary Jean Champ -
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Sol Rio de Luna y Mares: Girls Trip 2025
Best start to vacationing is a short bus ride to the resort after a long day of travel! The only thing I missed was those who couldn’t make the trip. Beach was beautiful. Staff was great. The things that could have been better were out of anyone’s control! Well done.
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Sol Rio de Luna y Mares: Beautiful Beach and Staff
The beach is beautiful, the rooms were very comfortable. The staff go out of their way to make your stay memorable. The resort is a nice size and very easy to get around other than the walk to the beach but it is sooo worth it once you are there.
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Sol Rio de Luna y Mares: Beautiful Beach and Staff
The beach is beautiful, the rooms were very comfortable. The staff go out of their way to make your stay memorable. The resort is a nice size and very easy to get around other than the walk to the beach but it is sooo worth it once you are there.
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Sol Rio de Luna y Mares: Sol Rio De Luna y Mares
This was a great resort it was a smaller resort which I really like. A group of 6 ladies went on this trip the beach was very nice there are quite a lot of stairs going to the beach but it also has a smooth walking path if you can’t do stairs. There is a nice restaurant on the beach with a bar so you don’t have to go to the buffet for lunch it is sit down and you are served the staff are so lovely.
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Paradisus Rio De Oro: Different-Not for seniors!
Upon arrival, no greeting or refreshment as at other resorts.
Room-up 4 steps w/o railing into building, Then 2 steps from floor with bed down to living area and patio door!
Hot tub-NO handrail!!
Walkways good and mostly level
No information received about the resort or it's events!!!
12 hr excursion was over 13 hrs and was not able to keep reserved supper reservation!!
Bus and walking excursions not suitable for seniors.
No assistance on or off the bus at any time throughout visit!!
On [... read more]excursion there were people hanging around asking for $. At no point did bus driver or tour guide stop them from harrassing us!!
VIP lounge at airport was included in an excursion-poor snacks, alcohol but no mix for it. Was not told what else was available. Exculator going up but had to do stairs going down. Hard to find seats to wait for plane as people had their bags on the seats. No one willing to allow 2 seniors a seat!!!
Fitness area and spa quite a ways away. Would have liked to exercise every day. Had to go down a number of stairs for massage. Limping all the way!!
Had to use a number of my Canadian credit cards to pay for massage. Kept being told not approved! Even tried a different machine. Thanks for blocking the cards that I tried!!!xxx
We are both over 70, my husband is 86!!
Unable to go down to beack as for walkway!!
It was so humid that feet & legs swollen very badly!!
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Grand Memories Holguin: It is worth it to go there, but fight for your AC.
2025 May 10-24.
WestJet flight. Tightness at its worst. Transfer to the hotel took almost 2 hours.
Weather was sunny, but strong East wind blew almost all the time. 22/30C growed to 24/32C.
It is a new big hotel and many things are done in the best contemporary way. Five floors, but elevators. Galleries and widely open stairwells. Shadows and draft winds make it cooler. But my favorites were doors and windows with excellent soundproofing. They withstand the hellish noise of usual "entertain[... read more]ment".
There are three huge pools between building's wings. And one of them is always quiet.
Bedding is good. Rooms are clean. Unfortunately, the AC system is horrible. I changed rooms because of that. It poisoned my visit.
Water, electricity, TV and the internet were just normal, like everywhere in the world. No usual Cuban exotic, except AC of course.
Staff is managed properly. They work as they have to. But a good thank-you will never hurt.
Food was good enough. And restaurant-buffet is very roomy with a lot of tables.
I am mostly interested in the beach. It is a good sandy beach with enough shadows from trees and umbrellas. Water was clean and warm. 400 meters away from the beach you can reach a pretty rich coral reef. Most corrals are dead like everywhere, but there are many new ones.
The surrounding area is a bush with small secondary roads and wild sandy beaches.
It is worth it to go there, but fight for your AC.
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Anna B -
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Brisas Guardalavaca: The place to relax
Brisas Guardalavacca
A beach hotel where memories are made and friends remember you.
They do their best
Grounds are well kept.
Food was good but lm not a hamburger and fries person
I like a variety of meats, vegetables, and fruits. I was happy with the choices l had.
I will go back because l feel comfortable there.
Attitude is everything in life so with a positive and friendly attitude you will have a very enjoyable holiday there.
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Darrin Toner -
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Starfish Guardalavaca: Bang for buck
Hotel is small. Food is same everyday. Not much in mix drinks very limited. Rooms were dated. However food delicious. Always had cold beer and were accommodating. Rooms were very clean. Beach beautiful.
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Sol Rio de Luna y Mares: Great value resort
The resort was quiet as we were late in the season, but still provided a lovely, relaxing stay. The grounds were well kept, food areas were clean, beach and pool provided welcome respite from the 30 degree days. There were some shortages of food and drink, but not enough to take away from the hard work of the staff to make things as nice as possible.