Ok

Hi, Was told the food was not very good. Place was large, clean, pool bar fun, people nice, but had to change rooms due to bed bugs. Was told he wouldn't stay at this resort again nicer resorts for the premium price he paid.

Amazing time as always

I always go to this hotel when I go to Cuba. It’s a great atmosphere and everyone is so friendly. You can take the bus to go to varadero markets, that was fun. Never once was I afraid and to go back to my hotel I took a old 1956 something..lol that was cool and cheap as well. I plan on going again next year and this time alone. Can’t wait!! We had great weather the whole week we went April 8 - 15. Took a different tour into Havana and experienced again the old cars, worth the extra. T [... read more]he beach is amazing. Next time I will book at Sanctuary since I’ve never been but keep hearing good things about it. I always leave my salt and pepper shakers with the cooks and they really show you there appreciation. All in all I love this place and would recommend it no problem.

Very dated resort

This resort is very big if you like the beach more go for the superior rooms they are closer to the beach. The rooms are very dated nothing special the pictures on the web site look better than they are but the cleaning staff do a great job cleaning. The grounds at this resort are very nice but the smell of sewer is bad at different spots for they take sewer lids off during the day and the smell is terrible. The food is good and the bathrooms though out the resort are kept clean. Not a lot o [... read more]f entertainment going on at night in main lobby would have liked to seen live bands but there is a show every night at the theater they are not bad. Beach is beautiful but the pools need a good cleaning i was at both pools and both have the walls full of algae. Staff is very friendly and helpful. I would rate this resort as a 3 star no more.

Nightmare resort

If there were a lower rating, I would choose that. Our first room was dirty, second room was across from the disco and listened to people yelling until 5am. We then moved closer to the beach which was a nice location, but the pool is flithy, you cant see hair and straws and cups floating because nobody cleans anything. If you dont go at 8am to put out a towel, you won't get a chair. There was no ice at pool bar or snack bar for 4 days. Had my first experience seeing cockroaches!! The staff are N [... read more]OT friendly, other than a select few: Diane from Sunwing is a God send, and Rudy in the dining area is the best. The grounds and rooms are falling apart here. I hope you like mould! And dont expect those hand carts to give you a ride, youre walking. The icing on the cake for me was the Hospitality room at the end of the stay. Because we had to check out at 12pm and our bus didnt come til 5, they provided us a room at 4pm to take a shower and freshen up. We walked in and it was filthy and had someones dirty towels laying all over the floor. Nice! We just returned home this morning and I am in bed hoping to get to a clinic for diarrhea and dehydration and I am a handwasher and am very selective of what I eat and drink. So thats my review. I will try to post pics but if I cant, message me and I will send them I totally forgot the worst part! Theres a known infestation of bed bugs in building 24, where they were supposed to move us. Luckily fellow Canadians gave us the heads up Lastly, there is almost always no toilet paper and the doors do not close property and there is always a stench of sewage as you walk the grounds.

My review of Grand Memories Varadero

Front desk: Quality service, fast check in. Technical bifficulties with our room. Change room the next day and I was given a free Diamond Club upgrade. Room: Well kept by house keeping. We had to climb in and out of the bathtub, too high. Grounds: Well kept, too far to walk for all enmities. I have knees and back injuries and I am a senior citizen. (I suggest making gulf carts available on the main walkway from the beach to pass the theatre to the pool). Restaurants: Excellent service at the  [... read more]main buffet from Karl, Indira, Frank and Jesus. Bars: Very professional, main lobby always crowded. Pool: Clean and well staffed with lifeguard and entainers. Pool swim up bar: Good compliment of bartenders, lots people sat at the bar for hours, where bid they pee?

Great vacation

Our stay at the grand memories was great. Good food, entertainment and people! The trip into veradero was great and would recommend an old classic car taxi to get there and back. Or the double decker bus for only five dollars all day. Would definitely come back at some point!

Travelled alone and sexually harassed by bellboy

Travelled to resort and stayed in room by myself. My friends were in building next to mine. My door on room 20226 wasn’t working (the battery wasn’t connecting when it jarred from door closing, recoding card did not help). After A LOT of back and forth with the very mean ladies (especially Lisa) at the front desk bellboy JORGE attempted to help me get in my room. Once in, he walked right in, helped himself to a beer in my fridge, tried to pressure me several times to meet him at 2am for drin [... read more]ks after his shift and told me I had a beautiful a$$! He knew I was married, but that didn’t stop him. Thankfully I was able to get him out by declining his offer repeatedly. Oh, the beach was beautiful but it is at ALL the resorts in Varadero! WOMEN TRAVELING ALONE BEWARE! Ps: A lot more to this story but those are the coles notes.

A Gem of a Resort

I have to say for my first trip to Cuba this was a great experience. The beach and pools were Amazing and the grounds of the Resort were so lovely I enjoyed walking around looking at the various plants and flowers. The staff for me was the icing on the top they were kind, helpful and always greeted you with a smile. The food was also a huge plus so much variety and taste I have always heard food is bland in Cuba well not at this resort Well done to all the cooks and servers. This resort does [... read more] need to work on more entertainment as I found it lacking on music I expected more Cuban flair and music often throughout the resort this was not the case it was scheduled late or there was just back ground music. Overall I would go back again in a minute it was an Amazing Experience.

Had a really great time!

The wait and cleaning staff were amazing. Our room was a standard room and exactly what we expected. The entertainment staff, was fun and full of life. The buffet was good. There was a varied of foods to choose from. We only visited the Italian restaurant but enjoyed the atmosphere and dinner. Heard great things about the Oriental and Cuban restaurants. Enjoyed using both large pools. No issues getting a lounge chair when needed. There were a few differences compared to being at home but absolut [... read more]ely manageable. Read all reviews and plan ahead to suit your fancy. I brought packages of Heinz ketchup and vinegar because that’s what I like. Priorities for us. 1. Feel safe, 2. Clean, 3. Eatable food, 4. Close to the airport. We met our targets. The taxi driver into town was amazing. We would go back in a heartbeat.

Decent resort, marred with theft issues

Nice enough resort. Unfortunately, my engraved wedding ring was stolen by staff from our locked hotel room. My wife and I treated very poorly and unprofessionally by staff whilst reporting it. Huge cockroach in our room, but that's Cuba. Food was okay. Most staff were nice. Resort is old but well kept. Beach was 15 min walk from our room because the resort is huge. Wouldn't go back due to theft issue and extreme lack of coherence and professionalism whilst handling the unfortunate situation.

First trip to Cuba

The resort was beautiful our room was very clean the food was good better than I expected. My only complaint was that when we booked our trip we requested help for my partner as his heakth issues dont allow him to walk any distance. We were told that you provided a buggy service that would pick him up at our building & take him back & forth. When we stopped the drivers to adk for a ride up to the dining hall they would tell us no they had to go elsewhere. At one point I got mad & told the driver [... read more] "no he can't walk anymore today you will drive him I also stated that I was willing to walk but you must take ny friend he is ill. That day we did both get a ride back to our building. I want you to understand that we only went up to the pool in the morning stayed there for the day then back to our room after supper. So we only required a ride twice daily. Many days we walked having to sit to rest at each bench along the way. We were in building 23 which is down by the beach but a fair walk to the pool & dinning hall. This being said i would still come back to the resort only requestibg to be in a building closer to the pool area

Great Resort

Resort Could use a little TLC broken bathroom locks, allot of broken glass around grounds. more pool chairs & garbage bins needed Food was really good for Cuba😊 Entertainment was Awesome ! Staff Very Friendly⛱

So much to do!

We just got back from grand memories resort and we had an amazing time! The rooms, the staff, the food, the bars, the kids activities and entertainment were all great. The kids club sought us out regularly to make sure our kids were entertained. The 3 pools all had bars and entertainment and were enormous. The beach was a short walk across the resort and offered stunning views of the ocean. We will definitely be going back.

A+++

Our first time in Cuba Varadero and wont be the last. We went with our nabours, David and Monique that had already went to Cuba six time...so we trusted them! Cant say Nothing bad! People that are saying negative thing about Cuba....well....should stay home cause for us its only Positif ! 🌞

SOME ISSUES

The Resort was lovely and we had a great time. Be advised bottled water is available in your room only, you must purchase bottles of water at their store is you want to take it down to the beach etc. A few issues though with Hola Sun we went to orientation and no one showed up. We waited for over an hour and when we inquired at the hotel reception desk they were not helpful. Also, the day we left, there was no shuttle bus to pick us up and no one to assist. We ended up having to take a t [... read more]axi and pay out of pocket so not to miss our flight. Hola Sun has yet to reach out to us.

It was a great resort. Really good for familys with children of all ages. Staff was very helpful.

The grounds were very clean and the greenery beautiful and maintained constantly. The cleaning staff of our room were more then accommodating. Our rooms were in the 15th block next to the pool and very close to all restaurants. Highly recommended.

Had a great experience!

The staff was very friendly, ground were kept very clean. The resort is huge and lots of things to do.Food could use some help. But over all out trip was amazing and we will be returning in the very near future!!

Good with problems

There were lots of issues, if you just want to get away to the beach for getaway, it is a good resort. There are lot of things that do not make this a 4 star when we were there, we encountered several thing that were problems. As our flight was delayed on take off, we arrived later than scheduled to the resort. There was no one at the diamond club area to check in with, they did take us to the check in at the front desk. We could not find anyone to show us to our room, the area is a little  [... read more]dark at night to find your way around. First the room keys did not work the first night when we arrived. The room were clean but room cleaning did not happen until around the 4:30 pm. We were short some towels, no face cloths for my wife. The beach was nice, the people at the resort were very nice and helpful. I would recommend paying the extra for the Diamond Club You will get your own entrance to the buffet and will get more option when booking the restaurants. The only other option would be Sanctuary this is the all adult area. A lot of the bathrooms were out of order through out the resort. From the information I see from sunwing they may be a couple of years out of date, as per what the people in Cuba told us. They seem to be working on the resort and this may have been due to the storms that went through the area. Over all I would not rate Grand Memories more than a 3 star at this time.

Nice resort

This hotel was fine, pleasant staff and nice grounds.. We did ask to be moved as we had been placed on a ground floor with no air conditioning in one of the rooms and they were musty and hot. The hotel moved us the next day for a small charge.

Nice resort

Had a great time with the grandkids. Food was typical of Cuban cuisine. Only problem was the coffee at breakfast. Only a couple of instant coffee machine's which is fine for lunch and dinner but need a big one with just coffee at breakfast. And invest in more coffee and drink cups. Other than that had a great time room was decent and clean. Beach was nice but not enough loungers.