Truly a great Jamaican experience!

The resort was beautiful and immaculately kept. Cleanliness was beyond reproach. The staff were all warm, friendly, welcoming and helpful. Food was great. Pool was too. Loved the beach and water. Did not realize it was 2nd largest resort on the island Amazing how they manage so many people so seamlessly. My preference is a smaller, quieter, adult only resort - this resort has 2 sections, one adult only and one family - so it was quite noisy, but that is just a preference, not a complaint. Roo [... read more]ms were good too.

Fun resort for adults

Everything was great except for the a la carts. The only one that was really good was the Mediterranean. Service was a little slow when receiving coffee and drinks at the buffets and a la carts. Other than that the people were great and a fun stay over all.

Loved every minute!

The hotel was beautiful, clean and our room was amazing with beautiful water views. The food was delicious. Several a la carte restaurants to choose from. All employees were there to make your stay unforgettable. Such nice people. Can’t say enough about how kind they were! Would go back in a flash👍🏖🥃🍺🍷

Luxury Bahia Principe

This resort was well worth it the friendly staff...the food delicious...the entertainment abundance.....beach beauriful......weather was awesome the groynds are so beautifully manicured icwould love to return.

Amazing getaway!

We found the hotel was very clean, staff were amazing and the grounds were beautiful. The rooms were well laid out and the beds comfortable. Having the room restocked each day made for a relaxed stay. The evening entertainment was fun and the music made you get up and dance. Can’t wait to see you again!

Expected More

We just returned from a one week stay at the Luxury Bahia in Runaway Bay Jamaica. Housekeeping was terrible. Throughout the week, we encountered these issues: no towels, no bathmat, not enough toilet tissue, no soap, bath towels but no hand towels. We did however have lots of shampoo. The refrigerator was not restocked consistently. We ordered a bucket of ice one day and received it 25 hours later after 2 more phone calls.There are no ice machines on the floors so you either need to go to the [... read more] lobby (not an option as both myself and my wife have limited mobility & again, the closest elevator was on again, off again) or call the "butler" Broken elevator that didn't have a sign on it that it was out of service. The same elevator had a broken mirror that was ignored for 8 days. The staff knew about it but it was always someone else's job--even the piece of broken glass that was on the floor for 2 or 3 days. On the plus side, the a la carte restaurants are good. The buffet is decent but most of the food does not look appetizing. The grounds are beautiful, the staff are very friendly and the entertainment was very entertaining. All in all, we were disappointed as we have heard such good things from a few friends and family. Our overall experience at the Riu in Ocho Rios was much better.

Awesome Resort

This was my first time at this resort. The grounds were simply amazing. The food was phenomenal. We never had a bad meal the whole time we were there. We mainly ate at the à la carts and the buffets in the morning. The rooms were huge and well laid out. The only thing lacking at the resort were the beaches. However, I am not much of a beach person to begin with so this did not bother me. The hotel itself is exceptional truly a five star.

Great resort!

Stayed for 9 nights. Nice clean, friendly resort. Large property, not so friendly if you have accessibility concerns. Great food and drinks. Staff accommodating with requests. Would go again. Lots of beach area...clean clear water. Snorkeling was great right off the beach. Great beach towel service, never had an issue getting clean towels. Lots of chairs on beach.

Definitely not 5 Star

The resort definitely did not measure up to its own advertising and 5 Star aspirations. For the most part, staff members were all quite friendly and attentive. The grounds were very well kept and clean, as well as the rooms themselves. However, there were a number of shortcomings that detracted from the overall experience. - one of a very few resorts that still use towel cards and restrict you to one towel at a time. - while advertising 24 hour room service, the menu is fairly limited with b [... read more]reakfast options almost non-existent. - food and service at most restaurants was spotty. There was much confusion at times in serving courses and many times the food arrived barely warm. - while posted as not allowed, smoking at and in the pool was very prevalent. Most disgusting to see people flicking ashes into drink glasses, or worse, into the pool itself. Several instances of cigarette butts floating around the pool. - extensive use of grounds keeping equipment in the same area. Over a one week stay, we had 2 days of rain and 4 days of gas powered equipment in use beside our loungers at the pool. 2 days of hedge trimming; 1 day of grass cutting and leaf blowing and 1 day of pressure washing a sidewalk. Noisy and the smell from the gasoline engines was terrible. - bottled water was not available at the bars or restaurants. A note left in the room bar fridge for extra was essentially ignored. - housekeeping was a bit hit and miss in getting all towels, etc replaced. - our room was missing a chair on the balcony and we called to request another. It was never delivered. The resort and its location is very nice and it’s a shame that it misses on so many aspects. Great potential but not there yet.

Very large resort

We were at the Luxury Bahia Principe resort at the end of January 2019. This resort is connected to the Grand Bahia Principe...right next door. Combined there is, I was told, over 800 rooms. The resort has some of the best pools around....many separate pools between the two resorts and all meticulously maintained. The room was very good...very comfortable bed, air conditioning that worked, a small sitting area, a large balcony, etc. We stayed in building 26 (I requested this building upfront thr [... read more]u email) and we had a very nice partial view of the ocean. Staff was very friendly on the Luxury side. Not so much on the Grand side in the a la cartel restaurants. We ate at the two resorts a la carte restaurants. Service on the Luxury side was generally very good. We experienced generally mediocre to poor service on the Grand side. Food was okay...sometimes very good; other times just okay to poor (tough meat for instance). I requested dinner reservations thru email in advance of the trip and so we had five set reservations before we got there. While I am not a fan of dinner reservations while on vacation, preferring to eat when I am ready, it worked okay for our group of six. Wristbands and towel cards is not preferred at a Luxury resort. I understand the need for wristbands....to identify which resort you are from...but just prefer not to. And I have not used a towel card at a resort in many, many years. An inconvenience for me. Weather was okay...we experienced rain...that can happen anywhere...but be aware that Runaway Bay weather was consistently 5/6 degrees cooler than Montego Bay during our stay. Still comfortable at Runaway Bay with temperatures between 21 to 24 degrees. Overall I would rate the Luxury Bahia a 3.5/4 star. Definitely not a five star. In my opinion, I would not return to this resort, preferring Montego Bay resorts over this resort at Runaway Bay.

Terrific time

The resort was fantastic. The people working there couldn't have been more friendly. A great recommendation and would return again! Our first time to Jamaica and would suggest to anyone going there to consider this resort.

AMAZING RESORT

RETURNED HOME AFTER A WEEK. WE HAVE TRAVELLED QUITE A BIT AND HAD NEVER COME AWAY WITH SUCH A PLEASURABLE EXPERIENCE. EXTREMELY CLEAN AND UP TO DATE RESORT WITH ALL THE AMENITIES YOU WOULD EXPECT. THE GROUNDS ARE IMMACULATE. FOOD FAB!! DEFINITELY A 5 STAR. WOULD CERTAINLY RETURN AND RECOMMEND!!

Good experience last time, terrible experience this time!

Last time we went in Sept2018 was awesome, this time in Dec2018 was terrible. Extremely long wait times for carts like 30 minutes and over an hour for food after ordering. Poor food and cold. Not enough beach chairs, room leaked 3x and was forced to move rooms on the second last night. When we were moved they tried putting us from the 5th floor to the 2nd, after arguing they kept us on 5th floor and moved us to the pool side which was pretty but very loud. poor customer service. People from gran [... read more]d side coming to luxury for food and the pools. Not enough utensils for food on the beach. Doesn’t seem to be much of a difference between grand and luxury side after seeing both sides. Will give them one last chance but hoping it goes a lot better.

Superb Resort!

Hotel was as good as it gets. Clean and very nice rooms, friendly professional service oriented staff Beach was fantastic. Restaurants were great quality in most cases with extensive choices of different cuisines. Overall, one of my best experiences for an all inclusive resort in the Caribbean. P.S. The daily fresh jerk chicken in the beach restaurant was amazing. ;) Will go back again when the chance comes Sharad Sood

Very nice resort!

Beautiful beach for swimming and snorkling. Food was very good. Grounds are well maintained and clean. Entertainment was ok. Beautiful spacious rooms and very comfortable. Would definitely go again and would recommend.

Wonderful place!

This resort was excellent. The beach was amazing with lots of different sea creatures to see. The food was excellent as well as the service. Hotel was also very clean. It is worth the bit of a drive from the airport.

Amazing resort

Amazing resort fantastic food service and atmosphere.I would highly recommend and definetly would return.Superior services where the people are friendly and wii go above and beyond to accomodate you..

Absolutely Wonderful

The resort was flawless, the grounds were beautiful, the public areas were all kept very very clean. Lobby had a great musician who played piano. The music and entertainment was for all ! The beach was well kept, the massages were great. The food.... oh my gosh the food was the best I’ve ever had at an all inclusive!! Fresh, lobster, scallops, sushi, grilled shrimp and that’s just the buffet!

Could be better

Pool was beautiful.. that was about it The service was brutal.. the food was horrible expect for the buffets. The Male staff were awesome and friendly but the females were basically miserable the entire time. Any time we asked for help, we always felt as though we were a nuisance.(and I am a female writing this) We got stuck in an elevator twice, one time it was about 15 minutes and the other my boyfriend was alone and had to pry the doors open by himself. We stayed in the luxury side and f [... read more]ound it no different then the family side. Overall, we are definitely not in any rush to return.

Not a 5 star resort but close

the grounds were very well manicured and the hotel was very clean staff were very attentive, evening entertainment was not top notch food was great except for the beef. left a lot to be desired. I had a chatoberand that was tough and steak that was poor. other then that the restaurants were good. I pointed out to them a couple of safety issues such as railings for stairs.