Great but not amazing

Room was very clean and nice. We stayed in the rooftop room in El Beso. I wouldn't recommend the swim up rooms, didn't see anyone really use them and they are literally beside the pool. Beach is narrow and small and a little rocky. Seaweed was present but that's basically everywhere and nothing resort can do about it. Food was good. Sakura restaurant and the italian place were the best ones in our opinion. Resort is big but if you are in any decent shape you won't have a problem walkin [... read more]g it and they have buses if you really can't.

Great Resort

This resort is clean and the people are extremely friendly. There is always something to do if you want it just relax. The beach has some rocks close to shore and seaweed would blow in but still so much fun to play in the waves. The food is very good and a lot of variety at all the restaurants and I especially enjoyed the ice cream shop. The only problem was they screwed up my return information causing me to miss the bus and almost the plane, that was extremely stressful and I had checked two  [... read more]times about return information.

Good resort

Resort was huge and food was amazing. The beach wasn’t all the best but majority of the time we were by the Eden pool as well as in our swim up! Didn’t have the best of service during our stay but all in all it was good!! Nice and close to 5th ave and other tourist areas.

Ocean Riviera Paradise

Well overall it is a nice resort. 5 large pools, night including the swim ups. Food was very good, in all of the restaurants. My biggest complaint, being asked over and over for time share. Also, if you are thinking of a massage, head down to the beach. There are several therapists offering an hour for 20-30 USD., we got shocked in full the spa ($260 USD for a couples massage -80 min.)

Incredible Resort!

This hotel blew us away, the grounds, rooms, features, food, ALL spectacular. We visited over Easter so it was certainly very busy and full and a LOT of children. The room was so clean and so new, the housekeeping supplied us with everything we needed and more. My mom loved the food and drink, so happy to see such a range of selection. Will definitely come back to this resort, can't wait!

Good Resort, Rocky Beach

Overall we had a pleasant stay here. Our room was always clean and it was very comfortable with a good view. The food was really good and the ice cream store on premises is a huge bonus. One down fall was the beach it was very short and rocky in the water.

Great Getaway

Drive from airport was quick. We were the first to be dropped off at hotel. Check in was quick and upgraded to the Privilege Rooms. Unlimited supplies of bottled water for your room. We were only there for 4 nights so had dinner at Sakura, Italian and Mexican. All were very good. We went to both buffets for breakfast. Food was very good and large selection. We did the beach restaurant for lunches. It was good as well. We stayed at pool by our room which was great. Lots of umbrellas. We also went [... read more] to beach in the mornings and lots of hits there as well. Need to get there early and leave your towels. You need water shoes as beach in rocky getting in. Air Canada vacation staff at hotel were excellent .

Great vacation

My husband and I took our 2 kids (4 and 3) and we had a great time. It had something every night for our kids to do like face painting, bouncy castles , animal balloons, shows, dancing and so much more. The resort was kept very clean. Our house keeper made animals out of the towels each day for our kids and they just loved it😀 The only complaints We had were the parents couldn’t enjoy the water slides with our kids as it was kids only. That was upsetting as my kids really looked [... read more] forward to us going down with them. We also found things in the shops to be pretty pricey. However they weren’t deal breakers and were already planning on going back in August for our sons 5 th birthday 😀 Honestly we had a great experience and it was the best trips we’ve been on as a family. We would totally recommend this hotel.

Very fun resort !

I went with my brother and a couple friends all around 24 years old. This was probably the funnest resort I’ve been to. We really liked how they had an adult pool so everyone 18 and up could get away from the kids, they always had entertainment at the pool and good music. There is always something fun going on somewhere on at the resort. The only thing I didn’t like was the beach was kinda dirty with sea weed. They didn’t clean it that often. But we mostly hung out at the adult pool and pa [... read more]rticipated in the activity’s there. At night on Saturdays they have beach parties which are really fun. There are guys that advertise coco bongo and will sell you tickets. It’s $100 and some (I forget the exact price) but it’s only for a general ticket. If I went again I’d probably just go online and buy a VIP ticket because when we got there we were standing the whole time and it was crazy busy. Everyone was shoulder to shoulder, if I was older I would’ve hated my life. But anyways I recommend coco bongo with VIP tickets.

Perfect Family Vacation

We truly enjoyed our experience at this resort. The resort itself is large with lots of choices for dining and swimming. The staff is very friendly and the resort is very clean. We wouldn't hesitate to return!

Great food and rooms

We stayed at the adult only section of the resort. The rooms were big and spacious. Always lots of food to eat. Didn’t have to make reservations for the a la carte restaurants except for the Japanese one. Large resort but has a trolley. Has lots of kids activities. If you loss your room key it cost $5US for a new one. Bingo cost $2US a card and $2US for kayaking. Evening entertainment was good but very loud bring ear plugs.

Amazing Resort

This hotel went beyond our expectations . The resort was clean the food was great and service was amazing. Our room was lovely with a great washroom with two sinks tub and a shower . Lots of pools lots of restaurants to choose from . Beautiful grounds with interesting wildlife made this resort a place we would love to come back to. Very close to Playa Del Carmen and easy to pop out for a short visit .

Great Adventure Worth a Look

Great Adventure worth a trip to Mexico. Great location. 40 mins from Cancun Airport. Stayed in the Privilege. Worth have private check-in. Worth having a la cart every night. Worth having a privilege area to eat without crowds. Buffet choices or menu choices. Bar in room stocked everyday. Privilege had its own Butler for help with everything anytime. Room service 24hrs. Route 66. Great burgers and wings. Clean and neat every I went from bathrooms to pool to beach. Food was amazing. Service was  [... read more]great. No complaints. Ocean had seaweed and a few rocks. But you expect that at any ocean. Worth an Adventure there. Book it. 5 stars.

Great resort!

Very nice resort, the layout is great, very clean, the rooms are large- love the adults only section, service is fantastic and staff are very friendly- entertainment team goes out of their way with all day long entertainment and nightly shows. one small remark however is the choice of music at the Elbeso adults only section could be changed as the rap and hip hop get on your nerves after a while... just my opinion

Great resort for kids!

The water park area and pool was great for kids. Same with the staff at the kids clubs. Resorts was beautiful and lots to do for all ages. Clean grounds and rooms. Staff was very friendly. We would recommend this place for families.

Luxury escape

Never been to a resort that had so much wildlife onsite. It was amazing. The food was incredible. Lots of variety and tons of it. Also, the resort was exceptionally clean and the staff were attentive and polite. The beach was raked every night and workers even loaded seaweed into wheelbarrows to cart away. The location was extremely secure and was surrounded with other resorts. Never felt uncomfortable.

Very family friendly resort

We were travelling with our 3 young kids (4,2,infant) and the resort was great for our 4 & 2yr old. They loved the splash park and the service around the pool was great. The boys enjoyed the nightly entertainment events as it was nice that they had stuff geared towards the kids. They absolutely loved the ice cream shop and their best friend Karen who always served them up with a smile. There was plenty of food choices which made it easy but we didn't really have a chance to partake in the a  [... read more]la carte offerings. Wait times were long in some cases and we can't wait around with little ones. Sakura was also a task with a very long wait line for reservations..needless to say we didn't go there. We found the beach to be rocky so we ended up more around the pool with the kids. We did find the service to be a little slow in the buffet where we did most of our eating.

Highly Recommend this resort (especially for families)

This is a newer resort and it shows - everything was in great condition! The room was large, the beds were amazingly comfortable, good sized balcony with table/chairs, exactly how it looked on the website photos. The resort property is large enough that you get a little walking in during the day, but not too big. Multiple pools offer options; one has huge water park for kids, one is "adults only" which is nice and has the adult entertainment, one is for everyone. There is a pool right on the  [... read more]beach - the beach was great, sufficient number of comfortable lounge chairs, a pool and restaurant right on the beach, pleasant music playing but nothing too loud and crazy. The food was fabulous! Multiple restaurants, 2 buffets, the guacamole was to die for!!!! The only negative is that there weren't enough staff in the buffet in the mornings (coffee was a bit of time coming on some days) but that was the ONLY thing that could have been improved upon. There's a cute "street" down the middle of the resort with restaurants on one side and shops/casino/coffee place/gym/spa/ice cream shop/bowling alley - felt a little like an upper scale shopping district. The front desk staff were always available and helpful. The entertainment at night was exceptional by resort standards. There was always something really fun happening before the shows that entertained the kids and then the actual shows were amazing. I have traveled south quite a bit, Cuba, Dominican, Mexico, Bahamas - and this is in the top 2 resorts I've stayed at. If you have a family with smaller children this is the resort for you. Although, having said that, as 2 adults travelling there was enough separation for us to not feel as though we were surrounded by kids all the time either. A really nice balance.

Amazing resort

This was our second time staying in Ocean Riviera Paradise. The resort is very beautiful . It is a big resort ,very clean and a lot to do. The beach is very nice too. We stayed in ElBeso adult only. Rooms are clean and nicely furnished. Food is exellent in all restaurant .We did not visit the Mexican restaurant this year. The staff is very helpful also. The only problem here is if you have a problem walking and you want to go to the beach you have to take a trolleys and you have to wait a long t [... read more]ime till they come. If you are in privileged club they go always almost empty but they do not stop for you.

The Perfect Resort!

Where to begin! From the day we arrived it was paradise. The employees were always kind and helpful and would go out of their way to make your stay as excellent as possible. One fellow in particular, Marcello, who is a drink server on the beach was about the hardest working person I've ever met! He was so amazing! Luis in the Amarento Buffet was also always accommodating and even organized special beer pairings with dinners made especially for us by the phenomenal chef Roberto. The food in the b [... read more]uffet is excellent, with a wide variety for everyone. I have Celiac's Disease and they were very considerate of this. We brought our two children, and there are so many activities for them to do, including a kids club if the parents want some alone time. The pools are great, and so is the beach. I would recommend this resort to anyone!