Iberostar Waves Cozumel: Beautiful resort!

The star prestige area is well worth the extra expense! Beautiful beach area and pool. However, you cannot directly enter the ocean without water shoes due to rocks. The rooms are very nice, clean and well maintained. Will definitely be planning a trip back to Iberostar Cozumel in the future!

Iberostar Origin Playa Alameda: Sleeping beauty? No, sleeping duty!

We've just back from the resort. Spent 10 days there with our friends. It was our 11th visit to Cuba, and 6th in Varadero. We choose Iberostar because the name, and very positive experience from our previous stays. At this time resort was filled for 40-50%. Half of premises were closed. On bright side, we had a plenty of sunbeds on the beach, at any time. About Iberostar Playa Alameda. It use to be as great resort. Now it looks dying. 60% of outside lighting are off. Working lights i [... read more]n dining hall and bars are dim and depressive. I've seen a numerous signs of improper maintenance: fallen light bollard with exposed wires, broken switches, unprotected pits beside walkway, uncleaned beach, uncleaned pool floor... We occupied the building #17. On the second day, the glass sliding door in shower cabin slipped down when I was trying to close it. I was able to catch it and put back. Next day the door fell down and broke on hundreds of sharp pieces when my wife was taking shower. Fortunately, no major injures. Reaction from resort? They just changed door, and hung it on the same unsafe way! I'm not a picky person. I would forgive some imperfections, especially on Cuban soil... What really irritates me is the amount and repetitiveness of those little problems. Every day (yes, everyday) as we return from the beach, we had to call to reception. The reasons may vary: could be uncleaned room, or lack of soap/shampoo or toilet paper, insufficient or ripped towels... Two times they made the bed with the same linens. But, what is most annoying is the mini-bar. And I'm not talking about beer. The water! Everyone knows that tap water is no-no, only bottled one is drinkable. But, this was the first resort when we need to fight for any bottle! You can not find it anywhere. Neither at lobby nor in the bar. We had to call to reception 3-4 times and only listen to their promises. Finally, I solved the problem, when start buying water from some service person. Can anyone imagine that? We are back and we are happy. The ocean was great, rain was falling mainly on nights, and we had a good time with our friends. And we lost weight, too! Because the food was eatable only two times per week.

Iberostar Selection Varadero: Good resort

Grounds maintained very well, but several ornamental ponds attract mosquitoes. Our room was very clean. Food was very good, but flies were everywhere in restaurants. Night entertainment was OK, but not excellent. Best night show by far was the one called something like Stone Rock. For the other shows, the singers group was better. The dancers were good mainly in the shows/parts of it for children such as Lion King version. We liked that there is a Disco each night starting at 11 pm. It would b [... read more]e even better to start at 10:30 pm, easier to leave early and to wake up next morning. People employed by the resort are friendly. This is also valid for most of the people at the restaurants and bars. Best part of the resort is the beach and especially the sea water: water is crystal clear, warm, with shallow entry.

Iberostar Origin Bella Vista Varadero: Not as good as the first time...

This is my second time at the resort, in a span of 4 months. I enjoyed it so much the first time because of the customer service and the beautiful grounds, that I decided to go back with a group of ten. Honestly it wasn’t as great as the first time. Customer service was horrendous from the beginning of check-in. The attendant at the front desk was full of attitude and gave my group some serious side eyes because maybe she didn’t want to deal with a group of ten! Who knows?? The room was dirt [... read more]y with stained sheets and the house chamber maids did not replenished our water and some members of my group also had the same problem. The dinning area (buffet) was not maintained quickly to service the next customer sitting down, so you had to call them over to clean the tables before you can actually use it. There was always a shortage of something, such as plates, glasses, napkins etc.. I don’t think the pool was clean, there were lots of debris, bugs and clear plastic cups. On the other hand, the beach is awesome and gorgeous. The front office personnel’s are all rude with a side of attitude and provide no apologies or compassion if you had a complaint. They would tell you “there is nothing we can do” my room door was broken and instead of them looking after it, they made me walk back and forth 3 times to test the door, I had to do this along with my four year old son! And we were not close to the front desk. After pleading my case that it is not the key but the actual door it self, they sent a mechanic to fix it - only to be broken again the next morning. I had to repeat the whole ordeal again. Such a waste of my afternoon. Again, no apologies or compassion. The bartenders and waiting staff on the other hand are super nice. On the last day, let me remind you that check out time is 12p. We had 6 rooms in total. Out of the 6 rooms, 3 rooms got a call at 10am saying they had to check out of their room by 1030am. My family did not speak English so well and it was their first time, so they evacuated the room by 10:30am. I was not aware about this situation until we left the resort, otherwise they would’ve heard it from me. The reason being was that there were new guest checking in. Anyways, I also found another fellow Canadian who found the service terrible and she quoted “I will not be coming back here again” she too also visited the resort twice. I am very embarrassed to bring my family here because for most of them it was their first time. With that being said, I too will not recommend my friends or family or see myself back here again.

Iberostar Waves Tucan: Small and peaceful

This my 1st visit of this resort. I really like the environment inside the resort. It's small, cute, modern and authentic. It has one of the best beaches in Playa de Carmen. 20 minutes walk to Playa de Carmen from the hotel. The food is good, but nothing extraordinary. Rooms are standard - clean and nice. Entertainment is awesome! If you're looking for small, quite, peaceful resort - this is the right place for you!!! I'll definitely come back here again in the future!!!

Iberostar Waves Quetzal: very niceand clean resort

One of the best trip where kids and adults got a very good time.. The ocean is better comparative with other Playacar resorts where the ocean is calcified and rough and wearing shoes is mandatory. The resort personnel very nice and eager to help. I'm recommending this resort ..Enjoy!!

Iberostar Waves Quetzal: Great resort, scenery and great services !

Great services, friendly people and awesome water!! Highly recommended for families with kids ! Fantastic entertainment within the resort with the wild animals - monkeys and lemurs A la Carte restaurants well maintained and serviced

Iberostar Selection Ensenachos: Overall great family vacation

We stayed at the Iberostar Ensenachos for a week second week of June. We travelled with the family, husband, wife and two kids aged 2 and 7. This was our second stay at this resort. We were here last year in June as well. This year we really enjoyed our stay. We had a nice spacious room (4023). The food was good with enough variety for the kids. Fresh fruit was delicious. Beach is outstanding! People are welcoming. Some annoying parts were the long wait for shuttle in the busy evening time and h [... read more]aving to ask for water bottles because we didn’t get them regularly. These things are only important when you travel with kids. Otherwise, it’s a beautiful resort and an unforgettable beach. Kids loved it! Thank you to all the wonderful staff for trying to make our vacation relaxing and memorable. We will return!

Iberostar Waves Costa Dorada: Amazing resort

This was my first time ever going anywhere. It was an amazing experience the staff were very friendly and helpful no matter what the situation was. There was always so much variety of food available. The place was always kept cleaned. The overall price is a great value. I would definitely recommend this resort and will be back!

Iberostar Origin Playa Alameda: great resort

Had a great time at Playa Alameda, clean and quiet, perfect for couples. The food is not that great. Service was great people are very friendly. Great place to visit. There where lots of bugs in the room at night.

Iberostar Selection Paraiso Lindo: Awesome resort, great time

This was a good resort, clean, well maintained, friendly staff. The most amazing thing was the starcamp for kids activities and playground. It was at a high quality and joyful. Food was excellent and pools were great. The only thing that could be better is the shuttle bus service. It doesn't take you to the room but only to lobby (would be easier if you have to carry a sleeping kid (s)). That was minor though.

Iberostar Origin Playa Alameda: Had a really great time!!!

Let's see I've been to many different resorts in Cuba and this one stands out,everything was really good ,food ,entertainment,staff,wonderful beach and great service they really work hard to enhance your vacation experience.I would return.

Iberostar Origin Laguna Azul: Relaxing vacation

Our adult family of 4 just came back June 10th 2019 from Laguna Azul. This resort from the exterior is stunning! Beautiful open and modern lobby, picturesque main pool and postcard beautiful beach. We had excellent weather- we went for the sun and boy, did we get some! We did an excursion - Catamaran/Snorkelling. This was a fun trip off the resort but the coral reef was nothing to marvel at; within 5 minutes I had my mask and snorkel off and was just swimming around enjoying the refreshing water [... read more]. Excursion stops for a buffet (great food) and beach time at Cayo Blanco...WOW! Beautiful beach and soft white sand. They have a mammal there called the tree rat- friendly and mostly looking for some food, water and shade! Happy to provide for them being an animal lover :)  The rooms had a mildly stale odor when we first entered and there were minor issues between the rooms- no toilet paper, really unstable fan, small leak from the mini fridge. The resort gives you blue beach towels to use poolside and we had none. Elevators frequently out of service around the resort. Wifi not included- you buy a 1 CUC wifi card which gives you 60 minutes of Wifi and it's mostly only accessible in the lobby not the rooms. The biggest trick I can share is to tip them/gift the staff including maids and buffet staff early on- our service had a noticeable difference afterwards! I know its backwards though...we normally tip after a meal or service since the amount is based on quality of work but just go with it. The food was plentiful but average. I grumbled a little despite being the most easy going with that but then I heard about other resorts really showing signs of the food shortage and sometimes only having rice etc and now I'm really grateful for what we had! Book the a la cartes, I enjoyed the experiences especially Japanese.  Overall, would I return to Varadero- maybe for a cheap and cheerful getaway and I would likely return here but otherwise I may try to upgrade to another country with more modern features. I came for rest and relaxation though and I am very pleased to say my vacation here delivered.

Iberostar Waves Costa Dorada: Absolutely Beautiful

This resort is very well maintained. The food was good, the pool was good and the activities were fun. The nightly entertainment want as entertaining as other resorts but that's just an hour of your time. They always have good animals for you to munch on and the staff take care of you. I do find that they are expectant of tops but when you find out how much they make per day/month you become more willing to give. I went during a low season and it wasn't too busy or too packed. I do however find  [... read more]their services (spa, marketplace etc.) To be a little expensive. I wish the main buffet was closed because it makes things more hygienic that way but it was still good. There was also a lot of wind at the beach so the water want that great to swim in.

Iberostar Origin Laguna Azul: Great beach

Beach was amazing that’s why you go to Cuba!! Hotel was run down ... ran out of pool towels .couldn't exchange for fresh ones .. had to change rooms 3x ... food was ok ... didn’t go hungry .. shows were entertaining.. kids enjoyed them ...

Iberostar Waves Costa Dorada: Nice resort, but....

Hotel was beautiful all around. Unfortunately my wife and I were drugged by Eric the pool bartender, with the intention to rob us. Luckily our kids saved us and got us to our room. The management are trying to sweep it under the rug but I am pursuing this issue to hopefully help bring awareness to this issue

Iberostar Origin Daiquiri: Good resort, a little dated

Resort clean, but rooms a little dated, staff friendly, and helpful, Selection of Food good, Coffee maker but no coffee ? Pool area clean, bar staff good, some better than others Entertainment in lobby at night excellent, great selection

Iberostar Origin Laguna Azul: Great Resort. Amazing Beach. Very relaxing week.

Great resort. Amazing Beach. Very relaxing. Went with my wife for 7 days ending June 1 2019. Looks like we hit a transitional week as the hotel was changing from Winter staff to Summer staff, hotel was only about a 1/3 full. Service was a bit slow and unorganized when we 1st arrived, but seemed to get better as the week progressed. Food for the most part was good, plenty of variety at the buffet. Beach snack bar was disappointing - only serving pizza, fries and hot dogs, hit and miss on bbq  [... read more]chicken. Due to the summer restrictions, not all the Al’Carte restaurants were open. We ate at the Japanese, Italian and French, Food was excellent and a welcome treat away from the buffet We also choose to upgrade for a “Special Beach Dinner, 4 courses, lots of food. Service and atmosphere was excellent. Rooms were large and had everything required, bed was super comfortable, but the room and fixtures were looking a bit tired. We come to Cuba for the beach. This resorts beach did not disappoint, soft sand warm water. Love to see a upgrade to the plastic lounge chairs. Weather was fantastic, overall a very relaxing trip

Iberostar Origin Daiquiri: You can try it

I stayed here May 19th 30th 2019. Front desk service was excellent and professional . Not every resort can see this. Customer service good but get a TV remote control what it really works takes 5 days. That's okay I get only one channel by manually I did not go to Guillermo watch TV in the room. It is a older resort the buildings are good shape. Room always clean nice no complain. I never noticed this before any Cuban RESORT.The DINING HAS COCKROACH .RUNNING THROUGH ON THE FOOD I NOT [... read more]ICED MANY TIMES My wife do not eat for 2 days. Eastside boardwalk pretty danger first time to go on. Do not watch the oceanYou should watch where you step many place missing boards. I nearly broke my ankle . You can decide go there or not everywhere possible some trouble even the fancy ones. TC Zoltan

Iberostar Selection Rose Hall Suites: Beautiful property

Great stay, the staff was really nice and helpful, what I didn't like was this smell of swer in my room 3420 , the smell was a turn off , I did address it with one of the staff and the smell when away that day, but two later the smell return , it was time for me to leave so I didn't request to be move , outside of that everything was very good