Sol Palmeras: Our Amazing Holiday

The hotel was beautiful the staff was friendly it was very clean and well maintained. It was close to town. Easy access to the bus and there was a shuttle to another market near by. Some bars were open 24 hrs access to food a small store on site

Memories Cayo Largo: The Good, the Bad and the Ugly

The Good - beautiful white sand beach that goes on for miles with no other resorts west of this resort. Also most of the staff at the resort was friendly and helpful and the hotel is only a 5 minute drive from the airport. The Bad - the beautiful beach was completely washed away after 4 days into the stay when the extremely strong winds started and stayed on for the next 3 days. The food was average with hardly any fresh fruits and vegetables and buffet food is usually cold with no warming tr [... read more]ays. Also the whole island seems to be infested with small black flies even with a plane flying around spaying a few times during the stay. If you are looking for water sports, nothing is available at the resort, you have to travel to Sirena beach (hotel shuttle available for 5 CUC or 2 hour walk on the beach if you are up to it) for any water sports. The Ugly - the initial room that they gave me had no hot water, multiple areas with water damage and then a major fresh water leak happening in the bathroom. The upside is that they did give another room which was better, but the resort is dated and needs some TLC.

Melia Las Dunas: 5/10 Melias Dunas

I was in this resort about 10 years ago, and I was very happy, but this time I was very disappointed. The worst part was the poor hygiene in the restaurants and the bedroom. The staff are wonderful, the beautiful gardens the beach and pool the paradisiacal.

Melia Marina Varadero: Not the greatest resort

Wifi didn’t work. Our shower didn’t work. Our toilet didn’t work. They were constantly “out of stuff” and the service was very mediocre. Overall the resort needs improvement. Disappointed with my stay.

Paradisus Varadero: The new area of the resort is nice.

We were disappointed in the service at the resort, saying that we have to point out some of the positive areas ... the concierge were absolutely wonderful, they were helpful in every way. ( thanks to Lilly and Hanset). The bar in the family reception (new area) was also very good, the two bartenders went above and beyond for our family, both adults and children. The beach is lovely, could of been cleaner but we enjoyed the water. The two shows that our family attended were first class entertainm [... read more]ent. Now as for the service in other areas .... we were given a room in the older part of the resort with a partial view of the ocean and the kids were in the family area. We requested to be moved closer to the kids rooms, it took two days for them to move us (something we didn’t understand because the resort was really not busy) but they did finally move us in the same building as the kids on a flour with no hallway lights which was a little scary in the dark, we did ask them a number of times to get a light in the hallway but it went to deaf ears. The room was nice but we didn’t have towels or fridge supplies or drinking water for the first day we were in the room after calling a number of times we borrowed towels from the kids room and went down to the bar to get drinking water. Now the food !!!! We were prepared for the food not being the best but this food was awe full. The a la carte restaurants were also terrible, they never had their complete menu .... and it was the same food that was at the buffet just presented differently. The waiters spoke very little English and seemed confused serving a table of nine (we never could get our food at the same time). The concierge would book our restaurants and three times we got to the restaurant and it was closed and it was moved to another restaurant. (Frustrating with a group of nine). We would only give the Japanese restaurant an ok recommendation the others no.

Melia Marina Varadero: Much less than good

There are some pluses and minuses for this resort. 1) check in great! 2) room was dated but ok. Rusty plumbing fixtures but functional 3) food, worst we have ever experienced. Same meal every day for 7 days, cold or lukewarm at best. Horrible fruit selection, you name it, it was bad. I know Cuba doesn't have a reputation for good food but this was ridiculous. We have been to Cuba before and this resort wins for worst food ever. 4) staff was minimal, uninterested and aloof. We can not  [... read more]recommend this to anyone looking for a 5 star experience. At most a 3 star.

Paradisus Princesa Del Mar: Nice resort

Smooth sanded waters, seaweed not problematic, the rooms decent, just the food was pretty salty.. entertainment was decent ... good place to take pictures. The tennis courts are better option than their gym room.

Melia Peninsula Varadero: Must Go

This is second time in Cuba. I had great time in Melia Peninsula Varedero. Really nice staff, great food, resonable price and very clean . For sure we will be back. My ten years old son survived without device no problem. You must give a try you don’t regret .

Paradisus Rio De Oro: Amazing Resort the staff are very attentive

I don't have a bad thing to say the staff amazing the grounds beautiful never felt so pampered anything we asked for they never said no the beach bar awesome friendly staff Hector was amazing so many staff to mention they make your stay beautiful

Melia Peninsula Varadero: Great resort

Overall great resort! Food is good, but alacarts could have been better! Rooms are clean, shows are great! Friendly stuff! We didn’t have to leave the resort for anything! Will be back again next year!

Melia Jardines del Rey: Needs a lot of work

The resort was packed . Food consistently running out like bread.bottled water for rooms unavailable for 3 days . Paid for elegance and received no robe or welcome gift . No water for 2-3 hours multiple days . No towels . Very disorganized staff . Will definitely not return . Positive - beach was great

Melia Marina Varadero: 3-3.5 star resort

Not a bad resort but not 5-star worthy. I would give it a 3-3.5 star rating. Food was okay but usually the same all over Cuba so I wasn’t too concerned about that. The staff were friendly and never had an issue with them. The rooms could’ve been cleaner and we found a couple cockroaches. Overall not a bad experience but have been to better.

Sol Rio de Luna y Mares: Outdated

Got this vacation last minute no time for research. Arrived there reception was overwhelmed stayed in line about an hour. We were told the room was not ready so we waited for about 4 hours. Again stayed in line for another hour only to be told that we have to wait another hour. The grounds, beach and ocean are beautiful, other than that not a very good experience. the only restaurant is too small for the size of the resort (line ups all the time). Breakfast, lunch and dinner are served only betw [... read more]een certain hours. At the 24h snack bar the food is not good to say it nicely so if you didn't get to breakfast, nothing to eat until 12:30pm. Also they were out of potatoes for the entire week. There is only one bar on the beach which was on the opposite side of the resort (a good walk), we stayed in the Luna side. Rooms and bathroom very outdated, the towels smell disgusting..

Paradisus Princesa Del Mar: Bed bugs!

This hotel has bed bugs that need to be eliminated! Very disappointed about this issue! We were in room 1402 and that is where the problem is. Perhaps in other rooms as well. Cleaning staff must check for this problem daily.

Melia Cayo Santa Maria: Our favourite resort for "down time" and sunshine.

We have now been to this resort three times. This time we returned in numbers. Six adults and two children over a two week period. The staff are genuinely lovely and very kind people. They aim to please you with their service. Most staff will go well beyond expectations. That's if you are kind and respectful to them as well. The embargo affects some things, but we are not bothered by substitutions. Generally very clean. Beautifully landscaped, amazing beach. There is a small biting midge (nosee [... read more]um) around. (They like some people more than others)

Melia Marina Varadero: Melia Marina Varadero

Terrible service and terrible room Every single day had a problem with toilet and ugly customer service. It was 1 star hotel not 4. Waste my money and time. Impolite waitress. Dirty and noisy elevators.dirty kitchen and many negative things.

Paradisus Los Cayos: Unfortunate Experience

Note: This is the first time I've ever thought I had to warn people, and write a review. So think what you will - - I've myself read way too many 5-star reviews which had no substance...making this place seem amazing. Review posted originally on tripadvisor. Looking back on the trip it dawns on me that I must've mistakenly purchased a trip to a 3-star hostel, but sadly that would have been a better experience. Arriving during evening hours, we were greeted with a lobby that smelled of sewag [... read more]e, and cranky front desk workers. I tried to request a room with two beds but was told to be quite while they went on about random tasks. Eventually we were handed a ripped up paper with a room number and two cards, and told to be on our way. With no bellboy available we had to drag all our stuff to the third floor, only to find out that the room had a single bed. Repeat. This time a floor higher the room had two beds. Perfect....until morning when we were woken up by the most disgusting sewage smell coming from the shower. (The employee we got to check it out, almost threw up upon entering our room...so ain't lying here) After wasting more time to move rooms, we got a good one this time. It smelled of a sports bar, with a piss stained toilet cover, a clogged shower, broken mosquito net, and three lights that did not have a switch to turn them off (maintenance came in and had to rewire things...) This took a while since every time you need serious help, no one seems to know English. I had one guy pretend not to speak English, then few days later approach us while doing customer care survey...spoke decent English. Now is a good time to mention that while this is a very new hotel, the materials used in its construction were very subpar, and everything is slowly falling apart. Anyway let's continue. After finally getting settled in, we dropped by the snack bar restaurant for some breakfast. After ordering two omelets, we watched for an hour as the staff served a cuban family of four plate after plate of food. We never did get ours. This was our first day and a half. Here is a light summary of the rest: - Dirty plates and glasses everywhere. Was served rum with sharp plastic pieces floating inside. Parents have fun with this. - Generally food was ok - but much of it was either undercooked or burned to a crisp. - Bars were either tended by skilled bartenders, or random people who got in through connections. It was a weird lottery tbh. You can either get a really nice drink, or a gin and tonic that's just sprite and ice. The rum selection was nice but consisted of 99% Havana Club variants. - Beach was very nice as usual of Cuba...but not the best in the surrounding area. A few min walk can get you to a nicer place -- especially during stormy weather. I could keep going, but I think I've covered enough. Oh wait, the day before leaving -- our room got robbed. Nothing large to delay our departure, a pair of pants etc...(easy to get away with) Triple lock your stuff up, you never know. If you do end up going here the beach bar has the best chef, so enjoy that. =)

Melia Jardines del Rey: Lovely Resort

I thought the hotel itself, rooms, entertainment and bar service were very good. The ground keeping was very well maintained and the beach was stellar! My only complaint was the food service. Because this hotel is so large and caters to so many people, we found the breakfast and dinner buffet service very, very, very chaotic and busy. At times you could not get a plate or a bowl for ice cream or a glass for the fruit smoothies. It was a long wait to get though the special food lines like made [... read more] to order chicken or fish even the french toast very very slow. The food also was very repetitive and we ate the same things for 10 days. The exception to this was on New Years eve. Because tables were pre-booked it worked well and the spread was a 10/10 including lobster and shrimp. They did a fab job here. This all being said we would return to this Melia resort as we felt comfortable there.

Melia Cayo Coco: Terrific vacation over Christmas

Family vacation with our 21 yr old son and 19 yr old daughter. The resort was perfect! The resort is on the quiet side and was perfect for relaxing. On the flip side, the kids always had something to do and had fun in the evenings at the billiards bar and disco. Loved that the resort was only 20 minutes from the airport. Highlights: Live music at the pool for an hour at 9:00am and 5:00pm every day, champagne and oj in the lobby every morning, foam pool party one afternoon, evening entert [... read more]ainment in the lobby, and Christmas Eve champagne toast in the lobby, and dinner. Overall: The beach is spectacular and the staff is amazing - some of the nicest, friendliest people I've come across. The food was really good and there was a lot of variety. The a la cart restaurants were good too. On our last night we ate at the Mediterranean restaurant and for a small upcharge I ordered the lobster and it was well worth it. The Mediterranean restaurant was our favorite. We stayed in the older part of the resort and our bathroom was really dated. We only had warm, not hot, water most mornings (maybe the resort was at capacity?). That said, we always had hot water in late afternoon when we were getting ready to go out for the evening. Beds were comfortable. The location of our building was terrific! Right in between the beach and the pool and close to everything, so it was perfect for us. I would prefer to stay there again based on the location alone. There were a lot of activities to do throughout the day, but for the most part we just chilled at the beach or the pool. It was the perfect vacation for our family and we would go back there again.

Melia Jardines del Rey: Melia

We loved our stay. Staff was great,fun and very friendly. Accessibility is not an issue. Rooms are clean and roomy. Huge resort. We did Pillar beach excursion and it was amazing. Spa next door is a highlight!