Bahia Principe Explore Tulum: Amazing customer service

Very nice resort although it was a little big for my taste. What I loved most was the service and the beach. The people were absolutely amazing, attended to your every need. Beautiful ocean front as well.

Bahia Principe Explore Coba: Fantastic resort!!!

This resort was simply amazing. I went down with my boyfriend last week and I do not understand the people who gave the resort bad reviews.Every aspect was perfect! pools, beach, food, staff, we loved it all and can't wait to go back. This was our first trip to Mexico and it was one to remember.

Riu Santa Fe: Nice hotel

Nice, but we noticed a bit of shabbiness in our bottom floor room and on the grounds. It felt like a nice resort that is aging. I have to give credit, though. We expected worse, after a terrible hurricane shredded the area just four months prior, and caused flooding throughout the entire resort. There was barely any sign of the damage this resort incurred. These poor people must have worked around the clock for months, to restore it all. We enjoyed our stay, and our every need was seen to....no  [... read more]complaints from us!

El Dorado Seaside Palms: Wonderful

The El Dorado is a 1st class hotel in a beautiful setting! Excellent service, food and staff made this stay wonderful! It is a smaller hotel and therefore we had a chance to meet and visit with people from all over the world! The sad thing is some of the nicest people are living so far away! Five restaurants to choose from (all gourmet).

Dreams Vallarta Bay Resort and Spa: Trip was wonderful

The trip was wonderful we got a lot of rest and had a lot of fun The resort was breath taking beautiful, and having privileges next door to Secrets was also an added bonus The food was great at every restaurant we tried, no hassle reservations, even the buffet and beach party food was perfect. Pool bar service was outstanding. Fernando saw us coming over and would grab an umbrella for my husband before we even asked. The rooms are definitely 4 star plus and the view from our balcony was spectac [... read more]ular. When they advertise ocean view - it is true! It was our choice not to golf (although we dragged along our clubs with us) Golf is not all inclusive when you have a 30 min one way cab ride at 20 dollars plus, 45 dollars each per person for the golf cart, plus tip for the mandatory caddie (20 dollars per bag),plus what ever you drink We did not want the hassle or the extra expense, this time. We did expect the beach not to be perfect, on this coast of Mexico that is common. Red flag every day, but we walked the shoreline. One negative is: Right away when you arrive, a representative sits you down and tries to sell you the "beach club" time share. We are Canadian and we are polite enough to listen to her and book an appointment (that we did not keep). Really, we should have been notified in advance and been told it is okay to say NO. All week every time she saw us, she call after us, gave us dirty looks and she even call my husband by the wrong name! It just became a joke after the first few days. All in all, thanks for a good choice

Iberostar Waves Cozumel: Wonderful resort

We had a great time at this resort: the grounds are beautiful with a lot of vegetation and birds (peacocks, flamingos! and parrots), the food was very good with lots of variety and the service excellent. Most of the night time shows were fun (there were maybe two misses). The beach is very rocky but there is a long deck from which we could get into the water and meet the fish. We couldn't go scuba diving because we traveled with small children but they had scuba trips in the morning, afternoon a [... read more]nd evening. Overall this was a great resort.

Grand Sunset Princess: Very Nice Resort....good value for the money!

The resort was very nice, the service was always very prompt and staff were eager to please. The grounds were immaculately groomed and they had a lot of swimming pools. Getting a beach chair was never a problem, but we opted to stay at the Chill Out beach area, where we paid USD$13 and had access to better chairs and daily WIFI. The rooms were clean, we ended up getting the two double beds, which was great. The washroom was equipped with double sinks and a separate toilet and shower stall which  [... read more]made it convenient for two people to use facilities but still have privacy. The SAFE in room worked very well, which in some places is a hit and miss. The only complaint I had about our room #1205 is that the bed was very hard and the pillows were tiny….which made for an uncomfortable sleep…you would wake up with bed sores (and I am not a heavy person). I did ask for bigger pillows, but they just ended bringing me another small pillow. The other issue with our room was that we were right off the main lobby, which had a 24 hour bar very close by….and the noise from the bar went into the middle of the night 3-4am. I am a pretty heavy sleeper…so not too big of a deal, but probably not ideal for an lighter sleeper. The restaurants were very good, we never had to wait for a seat and the buffets had a good variety, both for breakfast and lunch. We had unlimited access to the specialty restaurants so we booked one for every night. The Italian and Japanese were our favorite. The steak house was not that great, it would have been nice to have a seafood option. The drinks were good, the wine was a little watered down, but they did serve premium liquors. Also the restaurants near the pool and beach area, were formal restaurants, enclosed buildings which protected the food, from birds and flies which I really appreciated. They also fumigated for mosquitoes nightly and we didn’t have any issue with bites. This is my 3rd time to the Mayan and I have to say the beaches unfortunately have really taken a beating from the Hurricane…I think in 2008 or 09….the seaweed is a real problem, they are manually trying to clear it every morning. Also the water is on the rocky and rough side. Overall I would rate the hotel a 8.5/10 and it was good value for the money and would definitely recommend it to friends and family. Sunwing on the other hand I didn’t have such a good experience. Our flight #4089 was delayed 3 hours on Feb 14th, we also had to wait over an 1.5 at the Cancun airport before we collected our luggage. There was then another delay with the transfer van to our hotel, we arrived in our hotel room at 3:15 am. On the return flight #4090, it was delayed 1 hour. Our plane landed in Buffalo at 5:30pm, I didn’t get my luggage until 8pm! My understanding from the Sunwing and airport rep was that it is Sunwing’s responsibility to ensure they have enough baggage handlers for incoming and outgoing flights. I was disappointed with Sunwing and probably wouldn’t use them for my next vacation.

Blue Bay Grand Esmeralda: Very Accommodating Well Managed Resort

The Blue Bay Grand Esmeralda resort was very well managed and most professional. The service was top notch and the staff were extremely friendly, fun, fast, polite and paid attention to your needs and details. We felt very safe and security was discreetly in place. The resort is conveniently located between Puerto Morelos and Playa del Carmen, making it only about a 30 to 40 min drive from the Cancun airport so you don't spend half your day travelling to get to your resort:) In the evening ther [... read more]e were 8 options as to where to eat. A dinner theatre,6 a la carte and of course the buffet...all provided excellent food choices...the best Filet (SteakHouse Restaurant) and Blackened Tuna (Seafood Restaurant) I ever ate!! Amazing!!! I just wish we did not have to make reservations thur concierge. With technology being so advanced a more efficient method could probably be developed. One nice thing formal dress code was only required at a few restaurants not all. Having the option to dine casual was nice especially for the men who often enjoying not having to wear long pants especially if it is hot:) Food for thought re formal dress code "A man can still dress formal in shorts...just travel to Bermuda:)" Entertainment was well organized and if you choose to be involved it looked like fun. We've been to many resorts where the entertainment staff were always pestering you to get involved but not here. The resort is divided into 2 sections,one closer to the beach and the other closer to the ocean. Depending on which tour company you travel with I think that is how it is decided which area you will stay. However if you choose to stay closer to the ocean just ask the worst they can say is no. We had no problem in them fulfilling our request and at no extra cost. Our room was in Building 1. The best I can describe it is that it was "worn" but most accommodating. We travel extensively and having a big soaker tub in the middle of the room may look beautiful but just does not work!! Our room had a separate bathroom with a great vanity that provided ample space to lay out all your ammentites. All our room really needed was an update other than that we had no issues. We go to these resorts for the sun and beach. The beach that everyone seems to make issues of the seaweed, well all I can say I have never been to any beach ever where there was no seaweed. I'm more concerned about the cleanliness. All the beaches in the area had seaweed but all resorts tried to manage it. The Blue Bay has a big tractor and in the early hours of the day the staff were always on task. One nice thing if you enjoy walking the beach you can what forever as long as you go to the right (towards Playa del Carmen) The beach was very clean and staff were eager to serve you and always picking up after those who do not:) The swing beach bar was always a great place to have fun and get some shade not to mention the great service and cocktails! Top shelf liquors are not part of the package we had but for more $$ this resort does have that available. Overall this resort was one of the best we have been to. We were just in the same area in November at a 5* resort. Doing a comparison this resort far exceeds the service and options. If having room service is important to you this resort does offer it but at a price. I often say you get what you paid for but in this case we got a lot more. Thanks to Shauna our superstar agent for helping us make yet another great choice!!

Dreams Sapphire Resort and Spa: Amazing resort and staff!!!

We absolutely loved our stay at Sapphire, one of the best resort we've been at! The staff can't do enough for you and always with a smile, the food was great also and the resort is kept so clean! Beautiful beach, awesome people, great entertainment and food....we'll be back I'm sure!

Barcelo Maya Colonial: Lots of activities

The resort is spotless. Staff are everywhere cleaning, serving and attending to guest needs. Lots of activities for all ages. We enjoyed the outdoor paddleball racket courts. great fun. Our favourite restaurants were the Mexican and Japanese. The Italian restaurant was disappointing at the fish main courses were previously frozen and tasted like cardboard. We travelled with our 20 something year old kids. they enjoyed the resort more than we did. they enjoyed the disco until the wee hours.

Sandos Caracol Nature Resort and Water Park: No Complaints!

The resort was great. The hotel grounds were large but it was only a 10 minute walk from one end to the other. We were very pleased with the cleanliness of the rooms, they were simple but just what we needed. Very friendly staff, always willing to help and very accommodating. The beach was okay, definitely been to nicer beaches but as long as you followed a certain path into the water it was fine. I feel like the rest of the resort makes up for it. Overall, no complaints! I would definitely retu [... read more]rn.

Grand Oasis Sens: be sure to take advantage of all amenities!!!

-awesome beach and pools -playmakers keep you involved in daily activities (yes I miss you Antonio!!) -tons of food options!!! be sure to check everyday for reservations and try all restaurants and bars!!!! -BLACK HOLE is a must!!!! even if some are hungry after (smaller portions) go to buffet, no complaints here at all!!!!!!!!!!! it's quite the experience! -check out Isla Mujeres, rent a golf cart and explore on your own no tours needed :) -DO NOT BOOK WITH VACATION EXPRESS, all that did were s [... read more]hipped out their first nights, it's really upsetting for the travelers and also others to see people so upset and dealt with very unprofessionally, not necessarly hotels fault but you would think therer was something that could be done.......something was not right here with regards to that

Barcelo Maya Colonial: Wonderful Vacation

Hotel was beautiful situated on lovely grounds. Beach and pool good. Staff very friendly and service good. Buffet and restaurants very good. Had a wonderful time and would return. Would recommend to friends.

Live Aqua Cancun: Great resort ,great location

The resort was very nice. Clean , beautiful grounds ,easy to get around. The food was overall good . The buffet restaurant was our favorite . Breakfast and lunch the best. Good variety , many dishes cooked in front of you . Meals at the speciality restaurants were hit and miss . Very salty . Nice presentation. No reservations but some nights there was 1.5 hour waits . The chair reserving saga exists - we were up at 0630 and most of the pool side lounges were reserved . We had lounges on the be [... read more]ach which was nice - more space between the chairs. Not many umbrellas for shade . One day a hotel staff dug up our umbrella to give to someone else while we were gone for a short swim at the pool - our lounges were clearly occupied. It took 2 hours for them to find a replacement- so much for getting up early to get a good spot for the day. Our room was a beach front on the 8th floor.it was simple - nice and clean, good view of the ocean. The bathroom was clean and functional . The beach was the best part of the vacation. You can walk forever in both directions on beautiful sand looking at Aqua blue water . Out the front of the hotel is the La Isla mall - many high end stores - fun to window shop . Overall we were happy with this resort .

Blue Bay Grand Esmeralda: Beautiful resort

It was my first time in Mexico. I really enjoyed staying at the resort. Everyone was friendly and there was so many restaurants you can choose to eat at. The beach was really nice to and how they set it up.

Valentin Imperial Riviera Maya: Acceptable

This is the 4th time to this resort. I was OK, just seen a lot of changes that did not make it worth the money spent. The people that work there area as always great to deal with. The food was just Ok, and the room was cleaned consistently, every day they forgot something

Grand Oasis Palm: Amazing Value!

This hotel rose high above our expectations for the price, with pristine marble floors and waiters who bent over backwards to get us exactly what we wanted from an array of gourmet food. Yet it still kept the old world charm of an exotic foreign country, with mostly spanish speaking staff, ethnic food there for us to try and a mariachi band around the pool at night while we browsed the local artisans they brought in every evening. Being a family resort really helped us to enjoy our stay even tho [... read more]ugh we thad to visit on the "famed" university spring break.

Valentin Imperial Riviera Maya: Valentin Imperial Maya Amazing!

My husband and myself loved the Valentin Imperial Maya Resort. We have been to many all inclusive resort and this has been the best. Great food, beach, rooms, staff and beach. We will be returning to this resort again.

Bahia Principe Escape Sian Ka'an: Beyond impressed!!

We stayed in a penthouse jaccuzzi suite in block 6 and were thrilled with it. The only problem we had with the room was the lock on the door to our patio broke right off (but it was fixed in a flash) and the toilet was a pain in the butt (no pun intended) to flush ;) The food was absolutely spectacular. Plenty of choice and everything was fresh. I have gluten and dairy allergies and upon check in I was given a letter that explained my eating restrictions. I just had to hand the letter to anyone  [... read more]working in the buffets (or at the a la cartes) and a chef would walk me through the entire buffet and point out what I could and couldn't eat. They even made me fresh gluten free rolls every morning! I'm not a big pasta eater but they'll also make gluten free pasta upon request too, it just takes 10-15 minutes extra for them to whip it up. Sian Ka'an was super quiet during the day, no music at 2 of the pools, you could almost hear a pin drop. Ideal for a lazy day of reading (or catching some zzz's by the pool). Most days, if we weren't on an excursion, we would head down to the Sian Kaan beach for a few hours, then head up to the Akumel buffet for lunch. Again, there the buffet was plentiful and sooooo delicious!! After lunch we spent most afternoons at the Akumel pool down by the beach. It had a bit more going on than our pool. No games or anything, but it was livelier than the Sian Kaan pool area. The pools were all beautiful but they were freeeeezing! Even in the heaviest heat of the afternoon, they were too cold to sit in for any length of time. I love swim up pool bars but we couldn't take advantage of any of them on the trip since the water was so frigid. We did the catamaran tour one day and it was terrific, windy, but that made it more exciting with the waves. The lunch they served was a fresh bento box (Yum!) and they have a photographer on board that will snap a bunch of pics of you (staged or candids) throughout the trip. Her name is Michelle Ackermann and it was absolutely worth the $50 we paid. We split it with another couple we met down there, and we received 30+ great quality photos (she emails you a link a few days after the trip). Again, in my opinion, it`s so worth it! We also did the playa del Carmen trip through the hotel. It`s an hour in a local silver jewellery store (way too long in my opinion), and 2 hours in playa del Carmen. We loved, loved, loved playa del Carmen, the food, the shopping, the people watching. If I had it to do over, we`d just get a taxi ($40 USD) and head directly to playa del Carmen. 2 hours wasn`t nearly enough time for us to do and see everything we wanted to, especially since we needed to go to the local walmart to pick up some supplies. We were rushing around and didn`t get to really enjoy all the town had to offer. All in all, it was such a wonderful trip though! With the other Bahia resorts included in the package, it was like 4 vacations in one! We`ll definitely be back!

Barcelo Ixtapa: Good value and pleasant

Grounds, pools, etc. were fine. Dining areas clean, tidy and well managed. Food occasionally disappointing. Great staff - very pleasant and helpful. Room quite good, showing age a bit, especially in bathroom; could have been a bit cleaner.