Barcelo Maya Colonial: Simply beautiful!

This is a beautiful grand resort. Family friendly but also lots of space for adults to truly enjoy a relaxing vacation away from the chaos. The grounds were impressive, rooms comfortable and clean and the staff (everywhere) welcoming and friendly. Air Transat staff were fantastic from the beginning to the end.

Barcelo Maya Colonial: I would go back again in a heartbeat!

The grounds are lovely. The beach wonderful. The pools amazing. Sergio at the one pool doing pool aerobics is awesome. I think he draws the biggest crowds! The food at the buffets is plentiful. I took a video walking and recording all the food at a breakfast on the buffet. It's just under 5 minutes long! The fruit looks amazing (I can't eat it sadly), the breads and pastries looked good (again, sadly...not for me). They have pretty much everything you could want. I am on a very spe [... read more]cialized diet and so I had a bit of difficulty eating the same things everyday for breakfast (eggs and bacon). The restaurants in the evenings I had more success with finding more variety of what I could eat. I was not thrilled with every restaurant we tried but that was mostly due to my restricted diet. My sister seemed very happy with it all. The rating I gave for food is only what it is as I did not try much due to my restrictions. It looked good...but I think at some times some of it was a bit dried out on the buffets. The rooms were spacious and I loved that I could sit on the balcony. The pools right outside the buildings. The buildings having the open concept was very neat. There seemed to be a LOT of walking to get around the buildings to the lobbies. I thought this was great (the buildings are big and the property seems massive) as it offset the time I sat on my butt poolside and the calories of the food I ate. The entire property was beautiful. There seemed to be a lot of smaller maintenance activities going on. Replacing pool tiles, repainting marking on streets and sidewalks, removing what I am guessing were cracked ceramic tiles on the walkways.....but I thought this was great as well. Nothing was inconveniencing anyone as none were massive jobs that shut anything down. It shows they take good care of the property replacing/fixing things as they need it, not waiting for things to look worn and old. It took 3 days to get a extra blanket for my bed. Front desk referred to housekeeping. Either they didn't answer the phone or when they did they said they would send one but did not. On the third day I used my translation app on my cell and requested one...handed it to the room maid. A few hours later...ta-da!! I'm always cold and so needed the extra blanket. You can control to a degree the temperature in the room but when one likes it cool and one likes it warm....a blanket comes in handy. I did not come across many staff who were not helpful. The Grills....around the pools....the staff there did not look like they particularly wanted to be there and were not helpful. But everywhere else....enthusiastic staff and great service.

Occidental Punta Cana: Second time at the resort

Grounds well kept, clean, service could use some improvements, room was large, but need some work (paint, cracks in the walls, bathroom shower not working properly, sink not draining small thing that needs to be address, fridge not filled every day had to call front desk everyday day having said that they did come and replenish the fridge and the front desk did the follow up witch was nice but why not fill the fridge at the first place and there would be no need to call and give the custom [... read more]er good feeling and satisfaction Front desk staff this time around was good and spoke English well enough to communicate with Food could use little improvement as well and variety not too many choices to pick from Overall it was a decent stay as it was our second stay at this resort we might consider other options next time

Barcelo Bavaro Beach: PUJ BARCELO Bavaro Beach Resort

Our Vacation at the Barcel Bavaro Beach Resort was amazingly Awesome. Adults only. Rooms were spacious with one heck of a Super size King plus bed. Lots of storage space to unpack like you were at home. Our maid service was Fantastic We were greeted everyday with a beautiful smile, Beer, pop, juice, Water, chips, snacks were topped up daily. The grounds were clean and tidy. The Conference Centre was spectacular The Gardens and water fountains added glamour The  [... read more]Bartenders were generous and always singing, smiling, and willing to chat. Guest Service was absolutely on top of all your needs/concerns. There were info boards, computers. Internet you had to buy The Gift Shop was Small. But the Market on the Beach is Humungous. Easy to bargain. Water Sports was HUGE. OCEAN FRONT WAS CLEAN. ENTERTAINMENT WAS ALL DAY LONG. THE NIGHT ENTERTAINMENT SHOWS WERE VERY COLORFUL. VERY TALLENTED People WALKING THE GARDENS I CAME ACROSS PEACOCKS. THE YARD WORKER GAVE ME PEANUTS THE BIRDS ATE OUT IF MY HAND. THERE WAS A TRAIN THAT RAN EVERY 10 MUNUTES FROM MORNING TILL 3am. The Buffet was huge with a great variety. I sampled foods I thought I’d never eat. Cooked to perfection. The pools were very spacious and well maintained. I cannot comment on the excursions. I focused on much needed relaxation at the Beach and Pools The Palace Hotel next door was Humongous... with so many stores. A Casino, AMAZINGLY BIG. THE BEACH HOTEL NEXT TO THE PALACE HAD A LOT OF ACTIVITIES FOR YOUNG CHILDREN. A PIRATE WATER PARK. IF YOU WANT TO TRY ANY OF THE CULTURAL RESTAURANTS IN THE PALACE YOU COULD BUT HAD TO PAY IF YOU WERE NOT STAYING THERE. WHICH IS UNDERSTANDABLE THEY ALSO HAVE A CASINO OPENED 24 HOURS. BUS RIDE FROM AIRPORT 17 MINUTES AWESOMENESS AIRCONDITIONING WORKED WELL I WOULD HIGHLY RECOMMEND THIS RESORT IN PUNTA CANA IT WAS PEACEFUL AND NOT SO BUSY AS THE OTHERS WERE. THE STAFF WORK SO HARD

Allegro Cozumel: Simply nice

This recently renovated resort was small, but had a nice warm feeling to it. It had most amenities that a larger resort would have, with premium brands to be drank!! The entertainment was good. It was relaxing, nice pool and beach area! There wasn’t a lot of different food types but it was ok. I am in a wheelchair and everything was flat or had ramps except my room and bathroom.. but we made do.. thank you

Allegro Cozumel: Great resort

Great all inclusive, staff was very friendly. Only complaint is the room size was quite small for a family of 4. Would definitely recommend. Beach is amazing, lots of activities to keep everyone busy.

Occidental Cozumel: Great trip to Occidental Cozumel

Thank you to Jarius at trip Central for assisting with our travel to Occidental Cozumel last week! Had an excellent time at the resort. Occidental is a smaller resort but we enjoyed the accommodations. Rooms are great and kept very clean. The beach and pool areas were great, just needed more lounge chairs on the beach as you had to go very early in the morning to reserve chairs. Very fun atmosphere at the pool and beach. Food was good,small buffets but you could always find something t [... read more]o eat. We went to 2 of the 3 restaurants and found the food was just ok, not spectacular. Rented jeeps through the hotel and toured part of Cozumel and then did a snorkeling trip which was great. Had a great vacation at Occidental.

Palma Real: Not that great

The hotel is old and run down. The rooms were clean but smelt musty. The grounds were nothing special and the Quiet pool had green moss growing on the bottom. It's a place where the Cuban's that have moved away come to visit and spend time with family and friends. It was packed and if you were not Cuban you did not get very good service at the buffet or bar. Beach was beautiful but not enough chairs. I wanted to change resorts but could never find my Air Canada Rep, he was their a 1/2 hour a day [... read more] but I could never seem to locate him. The location of the resort to down town is great, you can walk all over the place. I would Not Recommend this place.

Occidental Cozumel: Great resort!

Occidental is a small resort, which I loved! We have been to other resorts that were so big one needed a tram to get around! Great nightly entertainment and wonderful staff. You can book many activities around the island right at the resort. Love all the vegetation and the iguanas and coatis are everywhere. Only two drawbacks - the beds are quite hard and we didn't have hot water in the shower for three nights.

Occidental Costa Cancun: Meh.

Rooms were prob the only good thing about this resort. Food was sub par, bar wasn’t stocked daily unless called and requested. We got cut off our bracelets in morning of last day and was told our cut off was 1pm for food and drink. No one spoke proper English Very loud shows in main pool area every night and a party boat runs nightly next door until 2am. Helicopter, cruise ships and seadoos cruising by beach all day with black exhaust and diesel in water. Beach is clean in morning with ti [... read more]de in and dirty yellow weed water in afternoon. All bars close at 11 during week and midnight on weekend unless your staff them they party all night. Room service is an extra fee $10 per soggy plate of fries and soggy sandwiches. Restaurants you have to book daily in morning with limited spots even though they’re empty when you go inside. Spend the extra money and go to a better 4 or 5 star. This I’d rate a 3-3.5. Was definetly

Occidental Punta Cana: Good resort!

Very clean resort; from the grounds, to the rooms and pool areas. Food and service was decent. Staff were friendly enough, but communication was difficult due to language barrier. Beach was also very clean ans staff were in top of cleaning up empty cups etc

Allegro Cozumel: Wonderful resort

Every part of this vacation went smooth. The resort had everything the staff was amazing food and drinks were delicious. The upgrade of room was worth the money. Upgrades ment we had private check in and access to self sever food and bar and a pool shared with just the other upgraded rooms. We were treated exceptionally well. Everyone was friendly and helpful.

Allegro Cozumel: I thought the place was great

I was happy with the premium upgrade rooms benefits The private lounge and pool was great. The staff was amazing . The service was super. The buffets were organized and again the staff was incredible. I didn't have an empty plate or an empty drink for no more than a minute when a staff member would be right there to get me a drink and take my dirty plate away. Overall great great great

Barcelo Solymar: This hotel should not be promoted as a four star hotel. It should come with a warning.

The Hotel is very run down and in serious disrepair. It needs major work. Rooms are comfortable in size, but furniture is so old... it looks like the furniture used by my grandmother in her honeymoon! I cannot even talk about the bathrooms. The mattresses are moldy and so old!!!

Occidental Costa Cancun: Awesome Vacation

After researching and reading reviews for weeks about where to stay in Cancun Beth from Tripcentral recommended the Occidental Costa. So glad she did because my 15 year old and I had an Amazing time!! It is about half hour drive from the airport. We arrived mid morning and it was raining ( umbrellas were provided to walk around resort) Check in is at 3 but we were able to check in early. The safe wasnt working but within the 10 min we called the desk..someone was up to fix it.  [... read more] The room was nice and beds were comfortable. Only complaint about room was we were facing the hotel beside us which did get noisy at night..so my note to self is pack ear plugs on next trip. Buffet: plenty of variety to choose from and it was really good food A la carts: you do need to book early if you hope to eat at a decent time. Mexican and Italian...the food was great There are enough loungers at the pool and beach. We did find the pool water on the cool side. It wasnt too busy during the week but once Friday hit, it started to get busier and a bit noisier. So we did enjoy the quiet during the week There is a boat that goes to island across the way (Isla Majures). You can rent a golf cart to. Great day trip! I dont have anything negative to say about the staff. In each area they were all friendly, and attentive. Our favorite staff was everyone at the beach bar! Location is great,Private beach with boats coming in so things to see. Will definitely go back to the Occidental Costa

Barcelo Maya Colonial: FAMILIES BOOK ELESEWHERE

I have travelled with Air Transat for years which is why I chose them again. We arrived at the airport to check our luggage ourselves, not having to go up to a counter. This disappointed me as we are entitled to 4 pieces of luggage and only had 3. One bag was 2lbs over and normally this would be an issue if we went to the counter but because we had to do this ourselves I had to unlock the luggage and remove items. We are entitled to 200lbs of luggage and only had about 140lbs. Truly aggravating [... read more] at 5am to be dealing with shuffling for 2lbs. Air Transat again had water issues so no coffee or tea on board, or water in the washroom to wash hands??????? It did leave on time and arrive early on both ends. Cancun airport, our transfer was there waiting, but we spend an extra 30 minutes standing around waiting for no one else to board the bus, again aggravating as to why we had to wait and for what? We finally arrive @ Barceló Maya Colonial; I had sent a request per my travel agent via Facebook and direct email making a few requests. Not one single request was honored. We booked 2 separate rooms, one for hubby & myself, another for my mom & 8 year old. We were put it 2 separate corridors 7 doors down from each other. It’s a family vacation and I was so far away from mom & child. They said check in with us the next day. They did not help at all said hotel was at capacity which was a complete lie. The hotel was not full until Friday the 15th, we checked in on the 10th. We also requested a king bed, instead had to push 2 doubles together. Apparently you had to pay $70.00USD for any room request, no one advised us of this, had this been the case to get the rooms we wanted I probably would have paid. My emails detailed that the 2 bookings were together. Yet no one at the front desk cared. Another family and their friends (3 rooms) had the same issue. All of us were truly disappointed in the upper management. No care whatsoever for our needs, for us to be together. My daughter was ill one night and didn’t want to come down to our room because it was too far away. When we stayed at Bahia last year, every request we made were honoured, we were right across the hall from each other. Barceló also has no communication about activities; dance lessons, mini disco, show in the plaza/mall etc…. My daughter showed up to the mini disco and was the only kid there, how can that be possible with 5 resorts??????? No one walks around saying what’s happening, no weekly schedule upon arrival, and no desire to entertain. Just not family oriented enough for us, they have the facilities and don’t max out on them. At Bahia, they were always around trying to get participation, but not nagging, just asking, it was great. Also, no one advise that Dave Matthews was there for 3 nights which totally overcrowded the one pool. It wasn’t overbearing, just overwhelming. Along with communication there were not enough signs to point to beach/lobby/pool/mall etc…… if in the main part of each building where the fountain was they had signs it could have save some lost time. Overall communication was terrible I was absolutely disgusted by it. OK, rant is now over, time for the good; Our bellhop was amazing Horacio Lopez, got mom coconuts, gave us info that we needed overall his service was amazing. The waiter Noe in the buffet for breakfast & lunch was also amazing, saved our seat every morning ;) The food was great no complaints, the a la carts: our favs were the steakhouse, Italian & Japanese. The beach was great, lots of shade no issues with finding seats either at the beach or the pool. No seaweed until our last day, but they didn’t have anyone clearing it as it calmed down. The resort is very clean, and the maids were amazing, organizing my daughters stuffy’s for her on the bed  Really doesn’t matter where you are located but if you go to be before 11 then ask for the Jalisco building as the other is close to the theatre and that sound travels. Wherever you are located you will be far from either the beach or the buffets be prepared to walk. We chose Barceló because of the food as we had stayed in Punta Cana, but in Punta Cana we had room issues too, I really think this brand does not take into account the needs of family. I save all year for a family vacation; I don’t want to be far from them. Maybe Air Transat shouldn’t do separate bookings, make it 1 booking for 2 rooms, maybe that might work, maybe have a selection of room locations as well. We did have a good vacation but truly disappointed with this brand to the point I’m not sure I will go back, We’ve spent good money and work very hard, not sure I would recommend Barceló to anyone going forward. They offered nothing for the inconvenience, not even an apology just NO NO NO. If you booked more than 1 more, my advice is to book elsewhere unless you want to be FAR APART from those you have booked with.

Barcelo Maya Caribe: Enjoyed vacation

Excellent resort..everything was so nice...friendly staff...great food...great beach and pools..even dolphins on.lacation in a pool...we visited tulum it was very nice with great history!!!!!!!@@@@@@!!!!!@@@@@@@@!!!!!!!

Occidental Costa Cancun: Small resort

I would say the resort it's more of a family-friendly Resort not a lot of young people the activities were mediocre however the food was great the service was great. The washroom could use an upgrade.

Barcelo Maya Caribe: Twice is just as nice

This is the first hotel I return for a second time within three years for my birthday. I have experienced three five star adults only hotels in Maya Riviera and the Barcelo beats them all. I cannot say enough good things from this hotel from check-in to departure time. This hotel will cater you during your stay and makes you feel like a superstar guest (German). With your stay, you get a choice of four a la carte restaurants. Aside from their delicious buffet, I did book the Santa Fe(Ri [... read more]cardo) Trottoria and Tokyo (Edgar)(Ricardo) each serving up amazing food with top notch service. The only points lost would be the condition of the bathrooms where they are starting to look worn otherwise, 4.75 stars. I will be back again!

Barcelo Maya Colonial: Nice resort

The beach and pools were great, awesome snorkelling nice clean resort . Buffets were ok but had the same menu every night, no theme nights. No night life and the entertainment was lacking. Lots of daytime things for children