Hotel Roc Casa del Mar: Great vacation!

After reading some mixed reviews I was nervous with what to expect, but our stay was great, this resort met our expectations. Food was as good as expected, having been to Cuba before. The grounds (landscaping) needs some work but the beach is beautiful and that's why we go! All in all, we have no real complaints. This was a typical Cuban 4 star resort.

Playa Vista Azul: Beautiful!

Beautiful grounds, friendly staff. Great entertainment staff. Food was OK, not the greatest but there was something for everyone. Rooms are clean and well maintained. Good location with easy access to public transport. Beautiful pools.

Hotel Roc Casa del Mar: Average experience

This hotel appears to be modern in design but disappointing on cleanliness and needs a lot of TLC. The pool sizes are great and there is plenty of seating but again needs to be cleaned. Always empty glasses everywhere and needs many minor repairs. The beach are is beautiful but very narrow and rocky. The food was average. Staff very friendly and attentive.

Ocean Coral Riviera Cancun: Relaxing trip

I spent the week of April 27th to May 4th 2017 at the Ocean Coral and Turquesa.Had a great trip ,food was really good,service was awesome drinks were amazing! Thank you Marco! Met the sweetest beach boy who was a hard worker and super friendly by the name of David...Great job David!! Although I was a bit disappointed with the beach and all the seaweed,I had been to the same area two years ago and it was quite a bit worse now this year.They are continuously trying to keep it clear but it's like  [... read more]a hopeless case. The resort was very lovely,spacious and clean,I never had a problem with finding a spot to sit and relax! I would certainly recommend this resort to friends as long as they don't mind the beach in the shape it was in ,keeping in mind the 4 pools were lovely !!

Hotel Roc Casa del Mar: Nice Beach

Room was great with a nice big walk-in shower. It's a newish resort so things are not fully grown yet. When walkways and hard surfaces are wet they are very slippery. Pools are nice with plenty of lounge chairs and shade. The beach was long and narrow with lots of chairs and palapas. The problem is the food and restaurants. There is no reservations for à la carte restaurants which makes for long line ups. The buffet does not open untill 6:30pm for supper and there was a line up for that too [... read more], and often the food was cold.

Valentin El Patriarca Varadero: Good resort!

Hotel ground were very clean, restaurants and buffet were really good (especially the fish station at the buffet). Staff was really accommodating, polite, helpful, and always smiling. Now we've got to mention the rooms. The rooms were left to be desired. The first day we were in room 5521. Walls were full of stains, floors dirty, lamp broken, water tap in bathtub were rusted, shower door gross!!! (Even got pictures to prove it). On day two, I asked to change room. They sent me to room 5314. The  [... read more]walls were as dirty as the first room. In the bathroom, there was still urine (from the people before me I guess) on the bottom of the toilet. One thing I figured out by myself is that the lady that had the room before us had long black hair. I know this because there was lots left behind. Overall I would probably go back but only with a can of Lysol disenfectant.

Playa Vista Azul: Good time

Nice hotel friendly people good service nice room will come back to go to Havana again Suggestion: time show - the lights should be pointed at presenters not audience was hard to watch the show the lights were blinding

Valentin El Patriarca Varadero: Very clean resort

We just came back from a week at this resort, April 24 to May 1 2017. Over all we were very happy. They need more shade by the pool and at the beach, it gets very hot and for us white Canadians we need to protect ourselves in the shade. The food was good, I was a little surprised there wasnt pool bar service and beach service. Not that it mattered since I needed the excersise to get our drinks. The piano bar musicians were excellent and had everyone dancing. Mikes coffee bar is a nice bonus as  [... read more]well.

Hotel Roc Casa del Mar: Decent resort

My fiancé and I were here last summer and loved it. We brought our family last week and noticed a lot had gone downhill - service was poor, grounds not kept up properly, our room keys wouldn't work on a daily basis, snack bar selection and service was atrocious. Two of the snack bar waitresses were downright rude and the buffet wait staff did not offer drinks nearly enough- my four year old would be done eating his meal and still not have a cup of water offered to him. A la carte restaurant by  [... read more]the beach only offered to privelige customers - not happy about that. We had reserved a table for 13 at another a la carte and they gave our table away and ended up seating us at different tables. Overall beach and pools were great but service so terrible we will not be returning

Hotel Roc Casa del Mar: Only Fair!

The resort was only average...it was too big with not enough staff. The rooms were clean and maid staff were good, however they often ran out of clean towels so you could go days without any fresh linen. Customer service was very poor. We asked to be in a room in the same block as our friends and both our travel agent and transit rep requested it...out transat rep even wrote us a note indicating that it was all arranged, however when we checked in they did now acknowledge knowing anything about  [... read more]it and put us at the opposite end of the resort. There are no reservations for the a la carte restaurants so you can wait upwards of an hour or be told there was simply no room. You may be served quickly and efficiently or wait hours for a meal. The buffet was terrible, not enough staff with very long wait times for food. We were upgraded to the privilege section which meant we could have breakfast and lunch in a separate restaurant...the food was good there and the service excellent even though there were only 2 staff working...Rachel and Desriel. They were awesome! They had a wonderful coffee bar and the beach was beautiful. Many people were taking towels and chairs on the beach that others had reserved in the mornings so don't count on that working. Most days you could not get a new beach towel as they ran out of laundered ones. The resort would be great if there were enough staff and supplies for them. I would not go back nor would I recommend this resort to others.

Hotel Roc Casa del Mar: 3 star at best

DONOT pay for privilege at this resort it is not worth the upgrade! This resort was a big disappointment. We had 6 rooms with everyone that we travelled with! To start we all had to get our key cards reactivated every single day for every single room and no security check to see if we were actually from that room. Our room was missing ceiling tiles and we could see the lovely pipes and wires. We were on the main level, there was no lock on the sliding door and when we requested it be fixed the f [... read more]ront desk lady responded in Spanish. The food was disgusting and every person out of 13 people were sick atleast one day. I had wire in one of my meals! The Air Canada rep Levan was useless and did not want to help at all. The pool we found metal springs, the grates at the bottom of the pool were missing and most chairs were broken. We saw animacion driving around in there little golf cart but never saw them do anything. We travelled to this resort specifically because my brother was there last year and they could not believe how quickly this resort went downhill! On a positive note the beach was beautiful To sum it up if you like easy entrance to your room and food poisoning stay here!

Ocean Blue and Sand: Some good... some not so good

Pools/Beach - I was very surprised to find that there is almost no shade at this resort. There is a small area at the beach with shade but it was so packed, there wasn't enough room for us. Sure we could have gone down and put our towels out early in the morning but I don't want to sit inches away from total strangers. The loungers were really packed together. They also have a roped off "privileged" section and the beds and chairs are practically on top of one another. This was seemed so ob [... read more]noxious to me... apparently the resort wants you to pay for shade. We normally love to lounge at the beach but were also very disappointed in the view. There are massive sand barriers that look like washed up submarines on the beach that block your view. The beach is very washed out and you have to go down hill to get to the water. We thought maybe we would spend some time at the pool instead but my partner saw a woman vomit in the pool... yuck. I had read that there was a party pool and a quiet pool but they are literally right next to each other so the quiet pool is not that quiet. Despite my grumblings, we did enjoy the weather, found a quieter spot on the beach in front of the beach buffet and just made sure we had on a lot of sunscreen since we had no shade. We enjoyed walking the beach and swam in front of other resorts without the sand barriers. We also enjoyed a beautiful sunrise walk on the beach. Punta Cana is quite lovely. Service - was good. The first day we thought we were being given a tour by the concierge but half way through we realized he was trying to get us to go to a meeting on the second day after our arrival. He wanted to talk to us about H10 - sales job. We did not go to the meeting but we saw him again and he was eager to get us to the meeting. We just explained we are on vacation and we don't want any schedules... he left us alone after that but I have to say it was a bit annoying. We started avoiding the staff with yellow shirts after that. Food - tasted quite good but I had some travelers tummy. Felt quite ill for a couple of days. I think I'm just susceptible to it. The restaurants were clean. Rooms - very spacious and clean. Lovely balcony

Hotel Roc Casa del Mar: Great beach, resort not so much

Bartenders and drinks were good, awesome cappuccino and coffee. Resort fairly new and modern, but not very clean. Trash rarely picked up off the ground by staff. Straws and cups floating around the pools regularly. Food not so great, buffet loud, dirty and not very tasty(even by cuban standards). Not very many activities day or night - lots on the activity board but not much of it actually happened. Would not go back. (First time I have felt that way about a resort)

Ocean Coral Riviera Cancun: Simply perfect

This hotel was amazing!! All the pictures you see of this resort are true examples of what it actually looks like. Check in was smooth and our room was ready. We enjoyed everything this hotel had to offer. There were 4 pools you could choose from depending how much activity you wanted. We spent time in all except the kids pool. The staff is amazing and are always willing to serve. They communicate very well in english. Food was good always something to please everyone. Liked how the evening acti [... read more]vities are set up. There was always a family show then if you wanted to stay up there was always something going on at the pool party bar!!

Ocean Riviera Paradise: Good vacation, wouldn't go back though

Very clean resort. Good food choices, including the buffets and restaurants. Service was hit and miss at buffet, restaurants and bars; sometimes fast and some times very slow. Pools were good. Kids pool was good, but I didn't like how you were not allowed to go down the slides with your kids. The beach was terrible! Very, very rocky...if you want to go in wear water shoes. Another negative was that we had to wait over an hour to get our luggage from the concierge, juat bring it yourself [... read more] if you dont want to wait...my kids were very upset that they couldnt swim while we waited for 1 hr for thier swimsuits. Overall a good vacation, but I would never go back to this resort.

Ocean Blue and Sand: Fantastic resort

We went to this resort on the advise of our Trip Central advisor and we were not disappointed. Everything went well from the flight to the transfer to the check in. The resort is not to big but big enough to be by yourself if you want. There are two enormous pools which both have a swim up bar and the servers were fantastic. The al a cart restaurants were all great and the Japanese is worth the trip with all the entertainment going on. The resort is well maintained and clean. We would go back in [... read more] a heartbeat as everything was great.

Ocean Coral Riviera Cancun: Perfect getaway

This resort was a perfect getaway. The property is immaculate .It was a great time to go as it wasn't very busy. The service is excellent, the food amazing. I can't really say anything bad about this Resort. We aren't Beach people so we spent most of our time at the pool where Jazmin looked after us all day ( with a smile) .Yes there was some seaweed on the beach but no big deal .we will definitely be back

Hotel Roc Casa del Mar: Great Resort!

Excellent value for the price, upgrading to priveledge is not worth the money but for us it was included in price. Pools and beach are to die for, very very well kept resort. Little far from airport but didn't mind the scenic drive, let's you see other parts of the country. Currency exchange always had long line and never had one dollar bills. Ice cream is dairy free and bring ketchup! Wifi is absolutely awful only got on three times in a week! No night life, more of a resort for couples or olde [... read more]r people not students. Hardly anywhere to find souvenirs and market has only 5-6 tables!

Hotel Roc Casa del Mar: Large Resort

Beach is narrow and most of the time the tide was in thereby making the beach narrower still. Everything is spread out and because the resort is so large the staff don't get to know you like the smaller resorts. Lots of confusion and miscommunication with staff, being sent to wrong location. Overall resort was okay not a 4.5 star resort, maybe a 3.

Hotel Roc Casa del Mar: Ocean Casa Del Mar Cayo Santa Maria Cuba

Grounds were nice and well maintained, gardens still growing in, will be very nice in a few years. Check in was fast and was easy to get a bell boy to provide a ride to the room. We did not get a king bed as requested and the bathroom did not have a proper stand up shower, only a tub with a hand held sprayer. (tub was jet tub, but not what we desire when travelling, we prefer proper showers). turns out the hand held shower head did not work due to previous occupant broke the knob. We requested a [... read more] new room which took a couple days, but we got room with a large stand up shower (still no king bed though).After that we had no room issues, maid service was excellent and mini bar was restocked daily. The option for previlage is not worth the extra cost. people we spoke to who had it did not get all the services privilage is supposed to get you. we did fine without it. (hint: if you tip well, you will get most what you need, like "privilage" alcohol at the bar.) You cannot reserve a la cart dinners, you need to line up, 1st time we've experienced this at an all inclusive, needless to say we did not eat at all a la cart restaraunts. we had a terrible experience at the seafood a la cart, Neptune, we lined up at 8:00 pm, were seated by about 8:30, only got 1 glass of water and wine, and no one took our order, we waited for almost 1 hour before walking out at 9:30 to make the buffet before it closed. we tried to get someone's attention but they didn't seem to care. We tried the japenese a la cart, origami, and the wait was not long and food and service decent. You'll need to line up an hour early for the italian. Buffet was decent most times. long wait lines though for fresh grilled beef and chickin, seafood, pasta bars. service was prompt for beverages if you get a good section, all service staff were good, we found a good spot and kept to it for all meals. Mike's coffee bar, superb! excellent coffee and service by all, Yoel was awseome,always served us with a smile and promptely and was always pleasant. The main bar: is very busy most evening, all the bar tenders worked hard to ensure everyone got served. Shout out to Louis and Oscar, you guys rocked! Two pools, we prefered the "west" pool, seemed to be more action there, (entertainment or animation staff we great), Edel at the bar was awsome. Pool maintenance could have been better, ie: pool deck and pool floor were not "vacuumed" entire two weeks we were there. (that we could see anyway). Filtration and chlorination were evident. There is a snack bar at both pools, both were good, the east pool snack bar (and bar) is open 24 hours. Beach was good, ocean was beautiful, the west beach snack bar and bar service very good, try the chicken and veggies there. We did not take part in many evening shows, but we liked to get a seat by the fountains at the main bar people watch. Main building was always clean, bright and tended to. night time path way lighting was minimal, bring a flashlight. All in all we had good time, yes some minor complaints, seems some people were having a worse time than us, but for the value, for us for two weeks, it was well worth it. look beyond the minor issues and enjoy the sun, the beach and the pools. the staff were very friendly and did what they could to make our stay enjoyable and memorable.