Iberostar Waves Tucan: Beautiful!

We really enjoyed ourselves. Loved all the cute little creatures roaming around! The staff was lovely as well. Our room was clean and we had no complaints. The buffet was to die for if you like 1000 choices. The lobby was our favorite part. Mellow, relaxing with birds and peacocks walking by. We felt very safe there.

Iberostar Origin Daiquiri: 7th visit not disappointed

We have returned to this resort for our 7th visit. The 1st thing that happened when we arrived at the hotel. We were met by management, to welcome us back. We had requested a specific room and early check in. Both these request were met. The Hotel staff are one of the main reasons we return. Very helpful and happy to see you. Our room faced the beach and was taken care of quite well by housekeeping. The beach is cleaned every Morning. It was quite slow at the Hotel but the food and the bars were [... read more] well stocked.

Iberostar Origin Daiquiri: Not what we expected

---------- PROS - SMALL RESORT let me move around with my limited mobility. I saw many other people with canes, young and old who also appreciated that everything was very close to the room - AMAZING LOCATION. This hotel is on the bus tour that brings you to Playa Pilar and to other resorts for shopping and the open top double decker is fun to ride on it's own. - LOVELY STAFF (those that hadn't turned complacent) were amazing. It's always humbling to meet people who work so hard in t [... read more]he service industry (six days a week) and still manage to be kind and genuinely smiling and friendly. - TOP NOTCH ENTERTAINMENT, every member of the entertainment team was always smiling and happy, ready to joke and play and bring you into some fun play time. - GOOD RESTAURANTS. We ate at the Cuban and Mexican restaurants. The staff was very gracious and accomodating and allowed us to be seated early on both nights. ---------- CONS - SHOWING WEAR AND TEAR. Nothing stays broken; everything that needs to be repaired seems to be. There was a brand new part of the boardwalk between the beach restaurant and the beach, but another part of it was corded off because it had collapsed at some point. The rails on our balcony were secure and looked like they are getting the maintenance they need to be safe. On the other hand, small things that have had constant wear and tear aren't being replaced (bathroom mirror in our room), the coffee machine in the lobby is missing buttons and knobs and the one at the pool bar was broken on two occasions while we were there. - COFFEE (espresso/cafe con leche) was one of the major disappointments. It was really hit and miss depending on who served it. It was stretched out and terribly weak at the lobby bar but much better at the pool bar. - CLEANLINESS suffers terribly at this resort. Our room was always clean but I think they must be short staffed as the walls in the ladies stalls in the lobby bathroom are desperately in need of a good cleaning, and the same spots and streaks that were plain to see on my first day there (beside and behind the toilet and under the toilet paper dispenser) were still there one week later. Given that they don't notice or attend to the areas around the toilet I'm pretty sure nobody is going around cleaning doorknobs or toilet latches. Bring hand sanitizer. - POLITICS among the staff members. Petty things like a bartender making a point of showing his colleague that he was putting the tip I gave him in a jar and a waitress looking around before accepting a tip. - FOOD was probably the biggest reason I won't recommend this place. At every meal my husband and I wondered if what we were going to eat would make us sick. Stick to the food made to order at the grill. My husband saw a cockroach hanging around the prepared salads the third night we were there and not long after I picked out a piece of cucumber that had fuzzy mold on it. We both flew home with mild diarrhea and I still don't feel completely recovered (2 days later) - NOISY AND BRIGHT in the room at night. We were put in a room right above the lobby so we had front row for everything that was going on in the lobby from 8 pm till at least midnight, including the typical party people noise as well as the marching band that trooped everyone from the lobby to the show one night. I considered asking for a different room but didn't want to risk spending the energy moving to another room that was dirty or had something broken so we stayed put and dealt with it. The brightness was from a gap around the door that ranged from between 1/4" at the top and sides to at least 1" at the bottom and from the air conditioning unit (that we were never able to adjust) ---------- OTHER - SUPER WINDY - we learned the reason this place was great for kite surfing - the wind was incessant and strong. One of the staff told us that May is typically windy so this might not be the case at other times of the year but after a day or two of the sound and feel of constant wind you start to yearn for silence and the sound of ocean waves. This was my fifth time to Cuba and it definitely won't be my last but I'll be sticking to the newer 5 star resorts from now on.

Iberostar Origin Daiquiri: One of Cuba's best

The last resort I went to in Cuba had a peeling pool, housekeeping who took the towels and didn't return, did not give toilet paper.. This place was amazing!! Clean, updated. Food was great, plentiful and there were vegetables! Bacon every day! Coffee always better at the bar. Always a lounge chair at the pool and at the beach. People always friendly and helpful. Shows were good. highly recommend

Iberostar Waves Quetzal: Great resort for families...

The resort was beautiful however, some rooms are not ideally located as we eventually had to upgrade in order to move to a more quiet location due to the Theater's loud shows until 11:00pm. We were located only steps away and it was very loud. We are accustomed to 'Adult Only' resorts and while we were expecting a few smaller children, we weren't prepared for what awaited us. Way too many children, even many newborns which surprised us. Having the entire kids club being brought to our location  [... read more]at the pool daily was a bit of a nuisance, but given the state of the beach with the Sargassum problem, I suppose they didn't have much choice. All in all, the resort was great and the location ideal for a stroll to Playa del Carmen's 5th Avenue which we enjoyed. Sadly, the beach was inundated with seaweed and generally not appealing for swimming but that didn't hinder the trip in any way except that it would have been nice to dip in along the way to Playa as it was a very hot walk. The animals were lovely and the service was the best among all the resorts I've been to... All in all, my partner and I agreed that had this resort been Adults Only, it would have been the "BOMB".

Iberostar Selection Ensenachos: Gorgeous place with some minor concerns

This is an amazing hotel with gorgeous grounds and one of the best beaches. Honestly I don't understand reviewers who behave like queens. Taking to account the price that is asked I would definitely come here again and recommend it to others. If you come here to relax and enjoy the place you will be really surprised but if you come here with an "inspection" it is better to stay at some other place in a different country and for a different price. Pros: - amazing beach (both of them) - gor [... read more]geous grounds/pools with lots of mature greenery (feels like you are at the botanical garden) and large territory (SPA section of the hotel is only for guests who stay there) - huge beautiful and clean rooms - very pleasant and helpful staff Cons: - the hotel is old enough so don't expect it to be polished. There are areas that need some maintenance - Food...depends on the day - great variety (not always) with lots of good imported ingredients however the cook is really bad as all dishes are tasteless and meat dishes are like a shoe sole - Entertainment is quite boring - songs and Cuban dances every night

Iberostar Origin Daiquiri: Very good for the price resort

The grounds are beautiful. It's very green as weĺl. There are palm trees and a lot of blooming flowers The rooms are big and there is everything that you may need and in good condition. Public areas are clean and well serviced. The beach itself is nice exept that there is a vegetation in the water . The hotel buildings are facing the beach and the view is awesome.

Iberostar Waves Rose Hall Beach: Perfect vacation

Went there May 6, 2019. Smaller resort, but perfect. 15 minute bus ride from the airport. Beautiful beach/sand. Clear ocean water with no weeds/grass. Food is awesome, especially if if you like the local food - jerk chicken, oxtail, curried chicken, curried goat, beef & chicken patties and much more. The non-local/standard resort food is very good as well (pizza/pasta, turkey, roast beef, grilled steak, chicken, burgers etc). All the staff are great. This is the 2nd time in 4 years that we have [... read more] gone there. Went with spouse and children aged 9, 18, and 20. They want to return here instead of exploring other destinations or resorts.

Iberostar Waves Tucan: Fantastic first trip to an Iberostar Resort

We loved everything about this resort. The entertainment staff (Star Freibds - Alejandro, Paula, Carlos, Edwardo, and Oto) were fantastic. The food, the jungle, seeing the different animals and resort staff all were amazing. The maintenance crew is out very early in the morning cleaning the beach every day and throughout the day. The resort is very clean and beds were comfortable. It’s about a 30 minute walking distance to 5th Avenue shops. The resort is in a great location. Our Westjet Repres [... read more]enitve from BestDay, Luis was fantastic, knowledgeable and helpful.

Iberostar Origin Laguna Azul: Nice resort

Rooms really close to beach,very nice beach !! Grounds and pools well kept ..resort rooms could definitely be upgraded a bit outdated..food not so great but found some things tolerable enough to eat.friendly staff.enjoyed the outdoor area off main entrance..plenty of nighttime things to do..getting extra things brought to room ie extra toilet paper ,water..seemed to never be a priority when asking.would be written down but that would be as far as it went..with that being said it was overall a ni [... read more]ce resort ,beach was amazing ,water warm and clean and would definitely recommend and would go back.

Iberostar Selection Varadero: Fantastic Resort

We loved this resort!!! The food & staff were fantastic we would recommend it The customer service was exceptional, cleaning staff were great Always friendly and helpful anywhere in the resort always a smile We will go back in the near future

Iberostar Selection Paraiso Lindo: Amazing experience and resort!

We absolutely loved this resort! The rooms and beds were comfortable and clean, the set up of the resort was easy to navigate and there was so much to experience! The resort was beautiful but overall the pool and entertainment staff were our favourite parts. They kept us feeling welcomed, engaged and we loved the experiences in the pool all day! Highly recommend this resort.

Iberostar Selection Paraiso Lindo: Customer service is #1

My husband and I, as well as two other couples visited the Iberostar Paraiso Lindo from May 5-12. We have travelled to a good number of resorts in the last few years and were impressed by the level of customer service at the Lindo. The resort is beautiful and staff were always working hard to keep it that way. The rooms are lovely, grounds are immaculate and food was great. This is one of 5 resorts in the Iberostar complex, which as a whole was huge but each resort was nicely laid out. There are [... read more] lots of dining options. Our favourite was the beach shack. They have a very well staffed bar there and a snack shack that offers fresh burgers, hotdogs,french fries and nachos, as well as individually wrapped sandwiches, salads and fresh fruit. The only negative thing was the large amounts of seaweed in the water. This is something the resort has no control over but they worked endlessly to try to remove it from the beach. Lastly, a huge shout out to the concierges who are present in each building and work tirelessly to keep their customers happy. We would definitely return to this resort but would probably try to travel at a time when the seaweed was not present.

Iberostar Origin Daiquiri: Just what we needed

Hotel was just what we were looking for. Great beach, amazing water and even better hosts. Staff at the hotel were great and lots of fun. Most of the appreciation goes out to the entertainment team who always had something going on!

Iberostar Selection Ensenachos: Amazing beaches!

We are repeat guests at Ensenachos. This hotel is located on its’ own Cayo and does not share its’ beaches with any other hotel. It has two beaches, both at least a kilometre long. We continue to return here because of this and the wonderful staff. A great place to just relax and unwind for a week.

Iberostar Waves Quetzal: Top of the class resort

We spent 11 amazing days at Iberostar Quetzal in Playa del Carmen and it was absolutely fantastic! People did their best to accommodate us. Front desk team is very professional and did a wonderful job to make our stay memorable. Thumbs up to Francesco for being so efficient! The waiters were all so courteous and polite. We never had to fetch for our drinks, restaurant / beach / pool.... We are foodies and enjoy good food and were very pleased with the quality and variety of food served in a la  [... read more]carte and buffet restaurants. Especially loved the Italian a la carte resto, wood oven, fresh pizza and home made pastas. Attentive service from all and especially from our server Nathaniel! He was so nice, made our dinning experience Top of the class! The Méditerranéen restaurant had nice hors d’oeuvres and good selection of fish snd seafood. The natural exotic jungle forest was so wonderful, every day we would see beautiful peacocks, pink flamingos, toucans, monkeys tree hoping! Waterfalls everywhere, amateurs of nature will be amazed by it’s beauty! Pool is impeccable, as is the entire resort! Daily musical entertainment on both sides, Tucan & Quetzal, nightly shows are pretty good also! One of the perks! Foam party in the pool!!! If you are looking for a quality resort next to Playa del Carmen, this is one of the best! Been at Riu, very loud all day long, sometimes you like peace and quiet and Iberostar has the perfect balance of entertainment for all ages! They actually have staff walk around during the day to offer you fresh towels!!! Never have I seen such service and I have been to Riu’s, Paradisus, Melia’s, Palace many luxury resorts and this place is not as flashy or new as others but has much more to offer in terms of memorable experiences. Loved the wide, sandy beach, very well maintained considering the seaweed situation in the Caribbean. 5 star hotel Would love to go back and learn more about Iberostar memberships it was a great resort thanks to the great people that work there 😊

Iberostar Selection Varadero: Absolutely phenomenal vacation!

This was our second stay at Iberostar Varadero. It was exceptional! Staff is wonderful, very friendly, and extremely helpful. Our room was incredible, very close to everything. Our chambermaid was absolutely stellar, she took requests and made my kids swans (since she knew how much they loved birds). Even the gardener made my son a bird out of leaves. The pools were amazing, the beach exceptional. We've been to Cuba many times and this resort is by far our favourite. Additionally, my spouse and  [... read more]I are vegan/plant based and our children vegetarian and we were amazed by how much selection we had at every meal. I'm even allergic to wheat and I still never had the same meal twice. We frequented the buffet most, but only because my son loved the pizza (and even the chef would prepare a pizza for him and bring it to our table). We cannot speak highly enough about this resort. If you're looking for a great, family friendly, quiet and yet also spacious resort with lots to explore and a gorgeous beach to boot, this is the one! We also loved the resort cats, our vacation 'pets'. Fabrizio was very well fed during our stay and even followed us to our room every night. Thanks so much to the staff, especially Dianelys and Juan Carlo.

Iberostar Origin Bella Vista Varadero: 🔆LOVED THIS RESORT🔆

We have been to Varadero three times and this resort was by far our favourite! The room was really clean(thank youSonia) and the staff were very friendly and helpful. The drinks were fantastic and, amazingly, we thought the food was pretty good too! We had a la cartes 2 different nights and they were both delicious! Overall we were really impressed and would definitely come back!

Iberostar Origin Daiquiri: Awesome time at the send resort during our 2 weeks stay

We stayed at the Daiquiri from May 3 - 10 due to not being pleased with the services at this resort, they had no beer in the mini fridge in our room, ran out of beer, mint for Mojitos and vodka at the lobby bar almost every evening, the lobby washrooms were disgusting, the smell from the men’s washroom lingered into the women’s and it was just disgusting, my husband told me that two of the stalls in the men’s washroom were out of order and the toilets were clogged up. Over all the food w [... read more]as good, a good selection, the snack bar which was in the Mexican restaurant made the best hamburgers, very tasty and well cooked. The beach was beautiful, a lot of shade and chairs any time of the day, we did not go in the pool, we come for the beach and ocean. My husband fished every morning on the piers located on the beach, he was in his glory and even was taken out on the Catamaran and got a “Red snapper” and other different kinds of fish. The staff are very attentive and courteous but the running out of boos and not having beer in the room made us request a transfer to the Mojito, we were staying in Cuba for two weeks and were not fully happy so the transfer was not a problem and the remainder of our vacation, the Mojito is a lesser and smaller resort but they had beer every other day in our room, no running out of boos for the length of our stay, the lobby washrooms were clean all of the time no matter what time it was and of course the beach and ocean is beautiful. The only thing with the location of Mojito is that there are a lot of mosquitoes due to the lagoon surrounding the resort but over all we were satisfied with the service and hospitality of both of these resorts but we would never return to the Daiquiri, this was our second time to the Mojito and would return again. The other thing was that there was no beach bar at the Daiquiri but one at the Mojito, for the price of the Mojito compared to the Daiquiri, it’s worth going back to the Mojito, you sure get your monies worth, not Daiquiri, a big disappointment.

Iberostar Selection Ensenachos: Average

The overall aesthetic of the hotel was beautiful, including the pool and beach area. We were very unpleased with how the staff treated us for most of our stay. We found the maids and bartenders were the nicest, and the front desk, and waiters/waitress' were the most rude. It seemed that we would go into the buffet and have to go seat ourselves, get ourselves drinks and clear our own plates. We had a broken a/c the whole week we were there, they wouldn't accommodate us to a different room, the [... read more]y had mechanics come in, bang on the vent of the a/c said it worked and left. They were there for less then a minute, we continued to complain the whole week and had no luck. Overall the room was always clean, and the resort was beautiful.